operational planning: the key to building a culture of implementation and focus
DESCRIPTION
Ever wonder why organizations lose focus as their strategic plans gather dust on the shelf? Ever wonder how to keep everyone on the same page during implementation, and preserve the energy and excitement generated during the strategic planning process? Want to build a culture of focus that can knit together key organizational processes (planning, communications, evaluation and organizational learning) for sustainable high performance? Tired of that "flying by the seat of our pants feeling?" Successful organizations make the shift from "what" (visioning) to "how" (implementation) by building the infrastructure of implementation. Join me in a practical discussion of what you can do create a focused, effective organization.TRANSCRIPT
Sponsored by: A Service
Of:
Operational Planning: The Key to Building a Culture of Implementation
and Focus
Anthony Reese
February 13, 2013
Sponsored by: A Service
Of:
Advising nonprofits in:
• Strategy
• Planning
• Organizational Development
www.synthesispartnership.com
(617) 969-1881
INTEGRATED PLANNING
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Affordable collaborative data
management in the cloud.
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Today’s Speaker
Anthony Reese CFO and Vice President
of Financial Management Practice
Olive Grove Consulting Assisting with chat questions: Jamie Maloney, Nonprofit Webinars
Hosting:
Sam Frank, Synthesis Partnership
ACHIEVING ORGANIZATIONAL
FOCUS
Between the Idea
And the Reality
Between the Motion
And the Act
Falls the Shadow
--T.S.Eliot
The questions seem eternal:
“Why do so many organizations suffer from internal
instability and a lack of focus on program
outcomes?”
“What investment can you make to generate
organizational focus, stability, and efficacy?”
ACHIEVING ORGANIZATIONAL FOCUS
Organizational Life Cycle
Entrepreneurial
Institutionalizing
Mature
Reorganizing
Activities/Events
Evaluation
Resource Allocations
Program theory Staff Allocations
Assumptions
How Do We Achieve Focus and Coordinated Action?
Operational
Planning
OPERATIONAL PLANNING: THE MISSING
PIECE
• A critical companion to
strategic planning.
• A method of shaping a
sustainable organizational
culture and creating focus.
• The seminal element of
creating a culture of
implementation.
COMPONENTS OF OPERATIONAL PLANNING
• Identify Focus - by translating strategic goals into a
specific one-year implementation plan containing timelines,
roles, responsibilities and measurable outcomes.
• Maintain Focus – by creating processes for planning,
communications, evaluation, and organizational learning to
manage the implementation of the annual plan.
Operational planning engages key internal
audiences in a comprehensive process to:
IDENTIFYING FOCUS
• Mission – What is the role of each department in achieving
the organizational mission?
• Goals – What each department must achieve to both meet
existing commitments and move the organization one year
closer to the strategic plan goals?
• Measurable Objectives - What broad areas of activity
must be pursued to reach the goals? What conditions will
indicate that success was achieved?
• Learning Agenda – What key questions does each
department need to answer to improve its operations?
Identifying focus requires engaging the expertise
and experience of the staff and senior management
to operationalize the Board of Director’s strategic
vision into a detailed one-year implementation plan
• Action Steps – The tasks required to complete each
objective.
• Task Responsibilities – The staff person assigned to the
action step.
• Preliminary Timetables for Completion - The time horizon
and due date of each action step.
Once major goals and objectives have been
identified and agreed upon, a deeper level of
planning ensues in order to yield program and
individual action plans that contain:
IDENTIFYING FOCUS
• Board performs external environmental scan
• Board conducts community needs assessment/survey
• Board reviews similar organizations
• Board performs internal environmental scan report (using staff input)
• Board meets at triennial strategic planning retreat
• Board reviews operational results from first three years of previous strategic plan
• Board evaluates Org. X strengths and weaknesses
• Board develops new five year plan
Year 3
• Limited external environmental scan
• Board receives summary of operational results and recommendations from the ED
• Board makes one year adjustments to strategic plan if necessary
• Board directs the Executive Director to develop an operational plan based on resource and
policy adjustments
• Executive Director prepares draft operational plan (program plan and budget) for board
approval
• At mid-year board reviews program and financial performance
Year 1 Year 2 Year 5 Year 4
RE
VIS
ION
YE
AR
FIVE-YEAR STRATEGIC PLAN
Year 1 Year 5 Year 4 Year 3 Year 2
Annual Operational Plans
Pro
gra
m P
lan
s
Prog. 1
Prog. 2
Prog. 3
Prog. 4
Prog. 6
Prog. 5
Prog. 7
Prog. 1 Prog. 2 Prog. 4 Prog. 5
Objective Person Responsible Due Date
• Action Step 1 AR 4/21/03
• Action Step 2 DC 6/03/03
• Action Step 3 LF 9/15/03
YEAR 1 OPERATIONAL PLAN
Objective Due Date
•Action Step 1 4/21/03
•Action Step 2
•Action Step 3
Prog. 3 Prog. 6
MAINTAINING FOCUS
Planning
Communications
Evaluation
Organizational Learning
Building and maintaining the infrastructure of focus
requires formalizing and calendaring the key processes
that support implementation, efficacy and sustainability.
MAINTAINING FOCUS
• Planning - The process and path of organizational
decision-making regarding philosophy, programs and
resources.
• Organizational Learning - The processes through which
the organization learns from and improves upon its
operations.
• Evaluation - The processes for reviewing organizational,
program, and individual performance.
• Communications - The structures for routine
communication of critical organizational information and
feedback.
PRODUCTS OF OPERATIONAL PLANNING
• Annual implementation plan and summary of
organizational focus
• Departmental goals and objectives Departmental
action plans
• Individual work plans
• Organizational calendar
• Written frameworks and protocols
Master schedule of organizational activities
PRODUCTS OF OPERATIONAL PLANNING
An annual implementation
plan and summary of
organizational focus…
… which details targeted
areas for organizational
performance and learning.
PRODUCTS OF OPERATIONAL PLANNING
Departmental goals
and objectives…
…including timelines
and indicators of
success.
PRODUCTS OF OPERATIONAL PLANNING
Departmental
action plans…
…containing action
steps, timelines, and
responsibilities
PRODUCTS OF OPERATIONAL PLANNING
Individual work
plans…
…and updated job
descriptions and
personal
development plans
PRODUCTS OF OPERATIONAL PLANNING
An organizational
calendar…
… containing key
processes and
events.
PRODUCTS OF OPERATIONAL PLANNING
Written frameworks and
protocols…
… for planning,
communications,
evaluation, and
organizational learning.
PRODUCTS OF OPERATIONAL PLANNING
A master schedule
of organizational
activities…
… sortable by staff
person and due
date.
OUTCOMES OF OPERATIONAL PLANNING
• Communicate organizational priorities and achievements to
funders and external audiences
• Increase programmatic coordination
• Anticipate peak periods in organizational workload
• Manage external demands for programmatic expansion
• Properly align resources with program objectives
Organizations that have undergone Operational
Planning have enhanced their capacity to:
OUTCOMES OF OPERATIONAL PLANNING
• Maintain staff and board focus on organizational objectives
• Develop organization-wide standards/expectations
regarding performance and success
• Respond to emerging opportunities in their communities
• Increase programmatic quality through capturing lessons
learned and innovation
• Retain staff and avoid Executive Director burnout
Organizations that have undergone Operational
planning have increased their capacity to:
OPERATIONAL PLANNING SCOPE OF WORK
Major engagement activities include:
• Reviewing existing organizational culture, processes and
materials
• Facilitating group and individual meetings with staff to
establish annual goals and organizational processes,
• Constructing and analyzing process and planning
documents
• Assisting the development of an organizational budget
• Coaching and skills transference to key staff
• Providing follow-up monitoring and technical assistance.
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