operations round.docx

7/27/2019 Operations round.docx

1/7

TELL ME SOMETHING ABOUT YOURSELF/ PLEASE INTRODUCE YOURSELF?

[45 sec]

ANS) Name, Home town, Education background (specify year of passing & degree), Work experience if

any (Company name, Designation, Year of experience), Extra circular activities (any specialized), Hobbies

(at least two)

2) HOW ARE YOU AS A PERSON?

ANS) ONE WORD /ONE LINE

3) WHAT YOU HAVE DONE SINCE MORNING? (IMP)

ANS) SPEAK UP AT LEAST FOR 2 MINS

4) WHAT DO YOU KNOW ABOUT BPOS?

ANS) BPO STANDS FOR BUSINESS PROCESS OUTSOURCING.

THERE ARE TWO KINDS OF BPOS

1) INBOUND YOU WILL HAVE TO RECEIVE THE CALLS.

2) OUTBOUND YOU WILL HAVE TO MAKE THE CALLS.

5) WHY DO YOU WANT TO JOIN A BPO (OTHER FIELD /SECTOR)?

ANS) 1) DURING RECESSION PERIOD IT HAS PROVED ITSELF AS THE MOST STABLE INDUSTRY.

6) WHERE DO YOU SEE YOURSELF 3 YEARS DOWN THE LINE?

ANS) I SEE MYSELF GROWING WITH THE COMPANY

7) FAMILY BACKGROUND

ANS) DONT SPECIFY PARENTS NAME

JUST SPECIFY PROFESSION OF PARENTS & SIBLING.

8) SALARY EXPECTATION?

ANS) AS PER THE COMPANYS NORMS


2/7

9) WHAT IF SOME OTHER COMPANY OFFERS YOU MORE THAN US?

ANS) I WANT TO GROW VERTICALLY NOT HORIZONTALLY.

10) ARE YOU COMFORTABLE WORKING IN SHIFTS?

ANS) YES, But never say "NO"

11) WHAT DID YOU LEARN IN YOUR LAST JOB?(IMP)

ANS) BE PREPARED WITH YOUR OWN ANSWERS.

12) WHY YOU HAVE LEFT LAST JOB? (IMP)

ANS) BE PREPARED WITH YOUR OWN ANSWERS.

13) DO YOU HAVE ANY ISSUES IN RELOCATING?

ANS) I HAVE NO PROBLEM IN RELOCATING.

14) CAN U SPEAK ON ANY TOPIC OF YOUR OWN CHOICE?

POSSIBLE TOPICS-

LAST BOOK READ,

LAST PLACE TRAVELED,

YOUR HOME TOWN,

LAST MOVIE WATCHED, ETC.

1. Tell me something about yourself?

2. Are you willing to work in rotation shifts?

3. Are you willing to work in night shift?

4. What do you know about call center/BPO?

5. Are you under any medication?

6. Where do you see yourself after 5 years from now?

7. Are you a team player? If yes why do you think so?


3/7

8. Did do attend any interview in the recent past?

9. What is your dream job?

10. Why should I hire you?

11. What is your expected salary?

12. Are you willing to sign a bond?

13. Are your ready to submit your original documents?

14. Why did you leave your last job?

15. What is your bitter experience with your previous employer?

16. Are are willing to relocate?

17. Are you willing to work in the graveyard shift?

18. Tell me something about you family?

19. Tell me the story of the last movie you have seen?

20. What is MTI (Mother Tongue Influence)?

21. How do you handle an irate customer?

22. What is typing speed?

23. Do you know any software?

24. What are your strengths?

25. What are your weaknesses?

26. What do you know about this organization?

27. Do you want to ask any me any questions?


4/7

Tell me what have you ate in your breakfast.

What did you do in your last weekend?

Describe how did you come for the interview? Of course he/she is asking about the route which you had

taken, bus or any other mode of transport etc.

What's your daily routine in life?

What's your plan for the day after this interview?

Do you like your father's job? Explain if you like or don't like it.

What is your mother's daily schedule?

.

.

.

.

.

. Introduce yourself.

Why you want to join a call-center ? (If you are a fresher)

Why this company ?

May ask you to read a passage.

Dont you think, you are overqualified for this position?

You might feel that I possess more degrees than you require for this position. But, I believe that I grow

everyday when I talk to my staff, customers and superiors. So, basically the learning process continues

through out the lifeI dont think I am over qualified.


5/7

11. You seem to be drawing a good salary. Will you be OK in taking a salary cut?

I believe that at one point of time in career salary becomes secondary and self actualization become

more important. While taking up any new job, it will be my priority to ensure that the work culture,

chances to contribute and grow are sufficient along with the money I am paid. I also believe that anygood company who cares about its employees ensures that they are paid well.

42. Are you willing to work for long hours, if the project demands that from you?

-Discuss situations when you must have done so to fulfill project requirements in the past

43. What is your current CTC and what are your expectations?

-Be honest about your CTC, as you will have to produce you salary slip as a proof of emplyment

-Be realistic when you state your expected CTC, you can ask for a 30-40% hike

-If you are underpaid at your current company you can look for the standard salary paid for the

experience you have and ask for that amount

44. Are you planning to go for further studies?

Be transparent in your answer.

-If you are pursuing further studies, say so. Tell them why you want to go for that course

-If you are taking up a distance education course or a part time course, they should know, as you will

need to take leaves when you appear for exams

45. Tell us something about yourself, discuss 5 characteristics

List down points that will help you professionally:


6/7

-Independent

-Responsible

-Hard working

-Multi tasker

-Prompt

-Add your characteristcs

46. Tell us something about your hobbies

Answer it with honesty, as they can go deeper into this discussion. You can include:

-Browsing the internet

-Blogging,

-Listening to music,

-Chatting with friends

-Reading newspapers,

-Reading books,

-Shopping,

-Watching movies.

47. What is more important to you money or success?

This is tricky question, as money and success both are important and you cannot outweigh the

importance of one over the other. Personally you might prefer money over success or success over

money, but it is better to be neutral when answering this question in an interview:


7/7

You can say, that money and success both are important for you, but if you have to choose you would

choose success. The reason being, if one is successful money often follows and you need not focus on

money over success..

operations round.docx

Documents