byC O N F I D E N C E

silkradar

v e r i f i c a t i o n

& s c a l a b i l i t y

Optimize your entire

issue tracking process

Accelerate defect turnaround timeIntroducing an improved process into your soft-

ware engineering and quality assurance organiza-

tion makes sense when you consider how much

downtime is typically caused by inefficient coding

practices. By automating your issue resolution

process with SilkRadar’s action-driven workflow,

you can better direct your organization’s defect

management process.

You can easily log failed test results including asso-

ciated scripts as well as user-reported problems

with SilkRadar. Problem resolution is then auto-

mated with e-mail notification, auto assignment

rules, and predefined prioritization. Once you

define appropriate actions, SilkRadar auto-

matically advances each defect to the next stage in

its lifecycle according to your preset specifications.

Such automated workflow allows you to quickly

assign and route tasks to appropriate personnel

within your organization.

You can dramatically increase your organization’s

productivity by tailoring SilkRadar to your exist-

ing processes. Custom tabs allow you to focus on

the information that is important to your organi-

zation (e.g. by assigning risk levels to defects). By

customizing fields and setting them as defaults, you

can easily turn your existing process into a com-

plete, automated workflow. You can even assure

data security by establishing user permissions.

By setting workflow rules consistently across all

projects, SilkRadar helps you cut down on tedious

tasks and repetitive decision-making. As a result,

you spend less time tracking issues and more time

on fixing issues. That means your time-to-market

is accelerated and the overall consistency brought

to your development process helps ensure the reli-

ability of your application — before it’s deployed.

Track defects and enhancement requestsindependent of locationsTo meet the demands of companies that employ

multiple development labs around the globe,

SilkRadar provides a sophisticated Web user

interface for its central database. This simplifies

cross-site usage among intercontinental locations

and facilitates reporting for both management and

individuals who work in multiple locations.

SilkRadar™, Segue’s robust issue tracking tool, manages bug fixes, and enhancement issues relat-

ed to your company’s software projects. Being fully customizable, SilkRadar meets the challenges

of your business environment – working across multiple products, releases, and locations.

Because SilkRadar’s flexible defect-tracking workflow allows development and quality assurance

to work more closely together, it increases productivity throughout your organization – resulting

in an improved development process.

In addition, SilkRadar provides a complete history

of all interactions related to issues. It is even possi-

ble to upload files to the same issues multiple

times, as they will be identified in the history log

with different time stamps. Therefore, you are able

to see all that has transpired, regardless of the loca-

tions in which events occurred.

SilkRadar supports all leading Web browsers and

allows users to bookmark links to application

areas that are of particular importance to them.

This increases productivity by enabling users

to quickly locate critical information about

any logged issue. With SilkRadar’s SMTP compli-

ant e-mail notification system, users can automat-

ically open SilkRadar reports simply by clicking

text links.

SilkRadar to create, save, and run custom reports,

graphs, and queries. In addition, individual search

runs can be saved and reused by individuals,

groups, and/or your entire organization. This

assures that all groups receive the information

they need — improving communication and

issue management throughout all departments.

SilkRadar also provides immediate access to the

critical information that management needs to

be confident that their applications are ready

for release.

Integrate with the Silk product lineSilkRadar integrates with SilkPlan Pro to form

a comprehensive test management solution that

encompasses planning, documentation, and man-

agement of your entire testing process.

Additionally, SilkRadar seamlessly integrates into

Segue’s line of testing products, which includes

SilkPerformer V and SilkTest.

key benefitsReduce time-to-market forbug fixes and enhance-ments by automaticallyadvancing issues towardresolution

Ensure high quality soft-ware projects by judgingreadiness based on the status of important issues

Minimize operation costswith a flexible workflowengine that easily adaptsto your current process

Minimize communicationand management over-head across departmentsand locations

Integrate your issue track-ing process with the SegueSilk product suite

System Requirements:Operating Systems:Windows NT 4.0,Windows 2000,Windows XP

Web Browser Technology:Microsoft Internet Explorer 5.x,6.0; Opera 5, 6, 7; Netscape 6.x

Web Server Technology:Microsoft Internet InformationServer 5.0; Caucho/Resin WebServer (httpd)

Database Systems:Microsoft SQL Server 7.0 / MSDE;Microsoft SQL Server 2000; Oracle 7.x, 8.x, 9.x

To learn more about what has made Segue the reliability experts, visit www.segue.com.Segue is a registered trademark and SilkRadar, SilkPerformer V, SilkTest, and "the reliability experts" are trademarks of Segue Software, Inc. All other products andcompany names are either trademarks or registered trademarks of their respective companies. © 2003 Segue Software, Inc.

Corporate HeadquartersSegue Software, Inc.201 Spring Street Lexington, MA 02421 800.287.1329www.segue.com

Segue Software, Inc.90 Albright WayLos Gatos, CA 95032800.287.1329

Segue Software Ltd.1210 Parkview Arlington Business ParkTheale, Reading BerkshireRG7 4TY UK+44.118.965.7721

Segue SoftwareDeutschland GmbHGlockengiesserwall 17D-20095 Hamburg+49.40.33.313310www.segue.de

060203/3

m

Generate meaningful reports and graphsSilkRadar helps you manage your projects with

dozens of predefined reports, graphs, and queries

that are designed to effectively communicate the

status of your issues. To complement existing

internal reporting requirements, you can use

Customizable action-driven workflow

Issue history log

Define custom reports