oracle e&u (energy and utilities) sig oracle open world 2014 meeting september 28 th, 2014

Oracle E&U (Energy and Utilities) SIG

Oracle Open World 2014 MeetingSeptember 28th, 2014

http://eusig.oaug.org/

• Introductions

• Who We Are

• About the Group

• Mission & Goals for 2014-16

• Today’s Presentation: Platform As a Service (PAAS) –

The Oracle CC&B Service Bureau

• OAUG at Open World

• Next up…

http://eusig.oaug.org/2

Agenda

• Scott Birdsong (Black & Veatch) – Chairman [email protected]

• Greg Jones (Black & Veatch) – Membership Director [email protected]

• Prakash Menon (WIPRO) – Meetings & Programs Director [email protected]

• Ryan Hyman (Laclede Gas) – Communications Director [email protected]

• Energy Board Member - Open


Introductions

mailto:[email protected]



The E&U SIG is an affiliated group of nearly 300 professionals within the global Oracle Applications Users Group

(OAUG). We are a self-governing, worldwide community of Oracle users and consultants who volunteer our time, energy

and knowledge to achieve common goals and objectives connected with our industry and key product lines, including

Oracle’s suite of applications for Utilities (CC&B, MDM, SGG, WAM, MWM, NMS, EDM and SOM), as well as e-

Business, J.D. Edwards, Fusion, Hyperion, OBIEE and PeopleSoft.

The E&U SIG is operated by a Steering Committee with an appointed Board of Directors. The Steering Committee’s

purpose is to promote membership involvement, education and influence. E&U SIG members meet twice annually at the

OAUG COLLABORATE and Oracle OpenWorld conferences, and through collective efforts serve to encourage product

enhancements through the OAUG and the Oracle Corporation. Steering Committee Directors serve two year to further

the shared goals, needs and interests of the E&U community.

Participation in the Energy and Utility Special Interest Group (EUSIG) is open to employees of all companies that are

members of the OAUG, however E&U SIG meetings are reserved for E&U SIG members only. Consultants working on

Oracle Applications implementations at utilities are welcome, and they are eligible to chair selected committees, however

they cannot vote on E&U SIG items at EUSIG meetings. Steering Committee elections are held every two years.

For more information or to join the OAUG E&U SIG, please visit http://eusig.oaug.org/.


Who We Are


• Energy - oil extraction/ refining, nuclear, coal, renewables

• Utilities - electric (Gen, T&D, Retail*), gas (Dist, Retail*), water/ waste water

• Membership focus is Users / Implementers of:– Oracle Utilities Solutions (CC&B, WAM, MWM, NMS, MDM,

SGG, EDM, Analytics, Lodestar*)– e-BS (incl. Projects, Asset Tracking & eAM)– Siebel Energy/ Siebel CRM– PeopleSoft (Enterprise Maintenance Management)– Hyperion / EPM– Fusion– Primavera– OBIEE


About the Group

E&U SIG Mission~300 Members

Drive Superior Project PerformancesDifferentiation through knowledge sharing and industry/ client insight

Foster Deep Industry Insights & Knowledge SharingUncover key characteristics of industries and share key solutions

Simplify Delivery Delivery models targeting faster, efficient and business aligned KPI’s

Establish an Innovation NetworkEngage – Retain – Develop - Enable Invest in next generation technologies

Leverage Strategic PartnershipsCollaborative sharing & innovation across partners

Establish Culture of CollaborationCollaborate with customers; employees; partners and community

Mission

6http://eusig.oaug.org/

1. Reinvent• Adapt SIG to accommodate changes in the product mix over the past 5 years

• Increase focus on best-in-class, fully integrated, end-to-end solution implementations, upgrades, and application support

• Install new Board members with clearly defined roles & responsibilities

• Refresh the membership directory

• Reinstitute networking channels & communicationso E&U SIG Website | LinkedIn Groupo Quarterly newsletter and other information broadcasts

2. Revitalize• Increase year-over-year membership by 25 % and participation at events by 25%

• Produce 1 presentation for Open World 2014; 3 for COLLABORATE 2015

• Create consistent, timely communications and informational broadcasts

• Establish a culture of effective knowledge sharing

• Provide a platform for issue discussion & escalation

3. Renew1. Renew influence with Oracle product group


2014-16 E&U SIG Goals

Greg Jones, PhD.

Black & Veatch Corporation: Industry Director, Utilities North America

Rajpal Gohar

WIPRO: ENU Competency Center Head


Today’s Speakers

A paradigm shift: “Cost Center” to “Revenue Center” for host utilities; “pay by the drink” shift for subscriber utilities

Features single process and single data model architecture in a fully integrated, end-to-end solution

One application program with all CIS modules provided in a utility model (PaaS); subscribers only pay for the modules and transaction volume they need, i.e., “pay by the drink”

Includes a best practices process framework that enables localization while enforcing standardization

Common business objectives are exposed across participants for reuse / expansion

Includes fully operational configuration

Multi-language capable

Out of the Box & operational in days

Platform As a Service (PAAS) Overview – The CC&B Service Bureau Innovation


The Market Need

Costly: Approximately $50/customer (external spend)

Risky: 30% are abandoned or do not provide expected results

Long way back to recovery: 18 - 24 months to get better

Costly: Approximately $50/customer (external spend)

Risky: 30% are abandoned or do not provide expected results

Long way back to recovery: 18 - 24 months to get better

Very limited view of impact of changes to processes and new processes

Changing requirements; business users are unaware of “what’s in store”

Testing is compromised due to over-runs; manual workarounds to defects

Conflicts between IT and Business interests

System does not support customer specific needs; business users skeptical

project is considered a failure

Mass Requirements

gathering

Mass Requirements

gathering

Long development

phase

Long development

phaseTesting Testing ConversionConversion DeploymentDeployment

10

Characteristics of a typical CIS Implementation


100%

CurrentCostStructure

Phase IToday

50%-70%

FutureCostStructure

Phase II3-12 Months

Incremental Process Improvement

»Use of enhanced quality tools

»Productivity gains

»Improve TAT and accuracy

»Additional 5-10% cost savings

Focus on cost savings

»SLAs: Accuracy & TAT

»Best Shore Delivery

»Operating metrics, SLAs and governance

»Offer savings of more than 35%-50% of sub-process costs

The “Pillars” of Full Value Outsourcing

Optional Business Performance Arbitrage

»Automation to drive productivity & quality

»Centers of excellence

»Additional 15-20% cost savings

Phase III2-3 Years

The Value Equation—Cost Structure Illustration

Objective: Provide innovative, sustainable cost savings plus improved business performance

Typical Value Proposition


New Value Proposition

12

• Faster and higher ROI with reduced TCO

• Market aligned processes

• Easy Change management

• Operational Stability (Both front office and back office)

• Proven model for better Customer Experience & CSAT

• Best Practice Business process maps to accelerate Blueprint & Configuration

• Pre-configured & ready to deploy set of functionalities in Oracle CC&B

• Effective migration of customer & technical data aligned with regulatory requirements

• Training Manuals ,Testing Framework & Pre-configured test scripts

• Early Look & Feel of the solution to boost end users confidence, Business Benefits Realization - Quicker “go - live” and higher ROI

• Reduce cost & timeline by 30%

• Pre configured template based Accelerated deployment

• Risk Minimization - Proven processes configured on Oracle CC&B


Traditional project

TemplateBenefits

A starting point for Business Blueprint

and reduces time by 50% as core

configurations are already in place

Overall time for the project will be

reduced by 30%

In-build components, test

scripts and migration paths reduce time of

implementation by 30%

Gives Business Users a Day-1 reckoner and

reduces Change Management

complexity

For customer already in CC&B, it provides bolt-on components

through which transformation of

current landscape is less complex

Prep BusinessBlueprint Realization Testing Go Live

Start Deploy Run

1

2 3 54

1 2 3 4

5

Benefits


http://eusig.oaug.org/ 14

Knowledge Management Framework and Route Map

Knowledge objects from the

BPO Transformation Roadmap and

Transition Planning

engagement are organized

according to this framework,

which provides the route map for

deal activity

BPO Transformation Roadmap


Knowledge Management Framework and Route Map

BPO Transformation Roadmap

Setting

Define ‘To-Be’ SLAs Involve the business Identify key services

to be measured Agree Criticality and

Severity definitions

Implementing

Agree mechanism for changing SLAs

Agree reporting frequency, formatand mechanism

Configure tools

Set SLA penalties & credits and process

Agree escalation path & contact map

Delivering

Track all events

Automate logging and tracking

Set real-time alerts

Escalate as necessary

Monitoring

Reported and reviewed monthly

Analyze trends

Analyze missed SLAs

Develop action plan

Evolving

Revised Annually as needed

Anticipate changes where possible

Update the SLA document as needed

Service Level Agreement Lifecycle


InfrastructureInfrastructure

ApplicationsApplications

TransactionsTransactions

Value ChainEnablement

Value ChainEnablement

BusinessProcess

BusinessProcess

Basic Infrastructure monitoring

with Auto-ticketing

Basic Infrastructure monitoring

with Auto-ticketing

Measuring and Managing the availability & performance of applications & Infra

Measuring and Managing the availability & performance of applications & Infra

Looking at End User Experience and Transaction success; measuring composite

Availability & Performance

Looking at End User Experience and Transaction success; measuring composite

Availability & Performance

Map apps to key Business Process and monitoring Value chain enablement

Map apps to key Business Process and monitoring Value chain enablement

Manage and Measure Business KPIs / BLA(Business Process SLA)

Manage and Measure Business KPIs / BLA(Business Process SLA)

Outcome driven services & business SLA tracking

Transforms Business Visibility


Account Creation Field ServicesMeter data

managementBilling Payment Processing

Credit and Collections

Verify customer information

Credit analysis, risk assessment

Application processing, account set up

Generate field service ticket

Order scheduling, dispatch, routing

Meter installation

Order tracking

Meter reading

Upload to CIS

Data validation and processing

Prepare bill

Bill verification

Generate and dispatch bill

Update A/R

Receive payment

Process payment

Apply payment

Finalize accounts

Process credit requests / adjust charges

Collections

Customer Care Operations

In-Bound contact Service request, Billing & account queries, dispute resolution

Customer complaints, meter relocation/removal requests

Out-Bound contact Payment reminders

Customer promotion/campaign management

Correspondence

CIS is core to the M2C function Customer Information Systems are “hubs” for meeting today's utility customer, financial, and operational challenges.

However, they are costly (multi million/ multi year), disruptive and complex to modify and/or upgrade

With the new business and environmental challenges , CIS’s have to adapt to a whole raft of new capabilities

As AMI and home automation come on line, the CIS will have to be flexible enough to incorporate information derived from massive new data flows.

New regulations and requests for data by regulatory authorities will require more flexible/agile information systems

Subscriber Utility to perform these activities

Scope of Services - Sample


CC&B Platform Migration - Sample


Questions



Next Meeting: COLLABORATE 15Las Vegas | April 12th – 16th

• Booth 3131 in Moscone West and Users Group Pavilion in Moscone South– Ask questions and share answers with other Oracle Applications

users and experts.– Visit oaug.org/openworld to join the discussion

• Special membership offers– 15 months for the price of 12– 3 months at ¼ of the regular price


Connect with OAUG at Open World

22

Thank you


See you at

Las Vegas | April 12th – 16th

oracle e&u (energy and utilities) sig oracle open world 2014 meeting september 28 th, 2014

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