oracle fast talks
TRANSCRIPT
ORACLEFAST TALKS
Celeste O’DeaSenior Manager, Application Strategy & BDOracle
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The Robot Swim Lane
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Top 10 Strategic Technology Trends for 2018
Strategic technology trends have significant disruptive potential over the next five years. The top trends for 2018 underpin the digital platform and set the stage for business innovation. Organizations must examine their business impacts and adjust business models and operations appropriately or risk losing competitive advantage to those who do. These are trends that IT cannot afford to ignore.
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Median represents a comparison against a cross‐industry peer group based on complexity demand drivers
World Class was determined based on first quartile performance in both efficiency and effectiveness based on consistent ‘value grid’ scoring methodology used for all participants
1st Quartile companies represent the top 25% of the total benchmark population for efficiency or effectiveness
Hackett Value Grid™
1st QuartileBreakpoint
1st QuartileBreakpoint
30%
Only 30% of the world class performers are world class in more than one process
Organizations with Multiple World Class Processes
80%
80% of the multiple process performers had world class technology
Multiple
Processes
Technolgy + Other
Hackett Findings on Technology Impact on Processes
Source: The Hackett Group41
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Ohio – A Case Study
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Modern Best Practice DemandsArtificial Intelligence
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The Mobile Transformation: The Post App Era Begins
2014 2020
New platforms
New experiences and tools
New devices
Cases where apps donनt work
Chatbots and messaging become platforms and apps move to the cloud
Virtual Personal Assistants take over app tasks and interaction orchestration of many devices
Immersive technologies (AR &VR) brings the physical and digital worlds together in HMDs
Problems of scale for the IoT, physical web One‐off interactions
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Building the Chat Bot
alone is not hard
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What’s Hard?• Understanding language• Meaningful Conversations• Business Enablement• Data Integration• Multiple Messaging Channels• Explainable Decisions
Confidential
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Mobile Cloud
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Cloud Platform
Line of Business
Developers and DevOps
Architects and IT Ops
Mobile Core
Client Development
Tools
Customer Analytics
Intelligent Bots
Confidential
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Workforce Bots: Over 650+ customers and rapidly growing
Confidential
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Intelligent Bots Use Case Examples
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CONSUMER UTILITY BOT• Account Management• Outages• Billing & Payment• Promotions
MEMBER RETAIL BOT• Account Management• Scheduling• Vaccinations• Store Information
AIRCRAFT MAINT. BOT• Status• Reports• Resources• Parts
PASSENGER TRAVEL BOT• Find & Book packages• Tickets• FAQ• Reminders
• Banking Transactions• Customer Service (FAQ)• Foreign Travel (ATM)• Credit Card Applications
CONSUMER BANKING BOT
INSURANCE BOT• Account Management• Quotes• Claims• Payment
CONSUMER BANKING BOT• Banking Transactions• Customer Service (FAQ)
CONSUMER SAFETY BOT• Incident Management• Status• Notifications
CONSUMER RETAIL BOT• Feedback and inquiries • Installation requirements• Product repair• Account Mgmt.
EMPLOYEE HCM BOT• Time Cards• PTO / Sick
STUDENT BANKING BOT• Banking Transactions• Customer Service (FAQ)
Confidential
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Where Are We Headed?
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Reduces: • Processing costs• Human error and single
points of failure
Improves performance and increase agility across: • �������• Receivables• ��� �� ����• ���������
Provides more resources and better insights to enable: • Strategic Initiatives • More influence
Greater Efficiency
Better Insights
More Influence
AI: Transform the Back Office
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Greater Efficiency Touchless Transactions (Automated)Intelligent Defaulting Recommended User Actions Intelligent Document ReconciliationAudit AutomationIntelligent Close OrchestrationAutomation of Compliance
Purpose‐Built, Artificial Intelligence and Data‐Driven Apps.
Adaptive Intelligence
Better InsightsIntelligent PaymentsIntelligent ReceivablesSupplier RecommendationsInventory Auto Fulfillment
More InfluenceConnected IntelligenceContinuous CloseException Detection
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HCM CloudBest-Fit Candidates
CX CloudNext Best Offers and RecommendationsCoordinated Open-Time ContentIntuitive Search Experiences Connected AudiencesOptimized Marketing Orchestrations Best Sales Actions Smart Call Points Automated Answers
Purpose-Built, Artificial Intelligence and Data-Driven AppsConnected Intelligence Amplifies the Value of CX, ERP, SCM, and HCM
Adaptive Intelligent Software ERP Cloud
Optimized Supplier Payment Terms Best-Fit Suppliers
SCM CloudOptimized Demand SensingDynamic Pricing
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Adaptive Intelligence Driving Data AnalyticsHCM ERP
SCM CX
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Questions
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