oracle openworld 2015: argentine ministry of security - policing in the age of social networking...

Copyright © 2015 Oracle and/or its affiliates. All rights reserved.

Argentine Ministry of Security – Policing in the Age of Social Networking

Hong-Eng Koh Mauricio IdiartGlobal Lead, Justice & Public Safety Chief Information OfficerGlobal Industry Solutions Group Ministerio de Seguridad de la NaciónOracle Corporation Argentina @he_koh

Presented with


Safe Harbor StatementThe following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.

3

Copyright © 2015 Oracle and/or its affiliates. All rights reserved. 4

Community Policing“The Police are the Public and the Public are the Police”

Sir Robert Peel1788 – 1850

Photos credit: Internet


Community Policing“The Police are the Public and the Public are the Police”

• A good relationship and trust between the public and the police• Working together to prevent crime and disorder• Police efficiency: it’s the absence of crime and disorder, not the visible

evidence of police action in dealing with them

Japan “Koban”

SingaporeNeighbourhood

Police PostPhotos credit: Internet


Fast Forward to 21st Century• Problem-oriented policing– Focus on rigorous and effective methods to solve problems,

including methodology, tools and data

• Intelligence-led policing– Integrated crime and criminal analysis, profiling of serious

offenders, supported by an informed command structure

• Predictive policing (PredPol)– Predicting crime or disorder before it happens, or when it is

about to be committed



Data is Important, But …• Over dependence on past crime

and criminal data has the underlying assumption that the method (modus operandi), cause and reason of crime and disorder do not change• But we are in the tsunami of social

networking, crowd-sourcing, instant gratification, citizen journalism, people power, etc.

Why BlackBerry Messenger was rioters' communication method of choice

7 Dec 2011

“Everyone in edmonton enfield wood green everywhere in north link up at enfield town station at 4 o clock sharp!!!!”

“Ah, who wants to buy rioting kits? Gloves, masks, petrol bombs: £5”Crime-Sourcing

Panic Seizes India as a Region’s Strife Radiates

17 Aug 2012

Angry protests spread over anti-Islam video

14 Sep 2012

Herding Effect

Man Attacks NYC Police With Hatchet; Authorities Probe Possible Terror Ties

Social-Enabled Terrorism ?

“Helicopters, big military will be useless on their own soil. They will not be able to defeat our people if we use guerilla warfare. Attack their weak flanks…”

Suspect’s posting:

23 Oct 2014

Cyber Bullying

Social Media’s Role in Ya’an Earthquake Aftermath is Revealing

22 Apr 2013 New Witness Behavior


Social-Enabled PolicingCommunity Policing in the Age of Social Networking

Singapore Community Policing

Return On Relationship (ROR)Photos credit: Internet

16 Apr: Boston Police confirming explosion at marathon finish line with injuries.

Boston Police looking for video of the finish line

BPD asking for tips

Family members looking for info relative to individuals injured during the incident are encouraged to call (617) 635-4500.

Boston Police looking for video of the finish line

17 Apr: Airlines and hotels are waiving cancellation & trip change fees for people traveling to Boston.

19 Apr: Do you recognize these individuals? Contact 1-800-CALL-FBI (1-800-225-5324)

20 Apr: CAPTURED!!! The hunt is over. The search is done. The terror is over. And justice has won. Suspect in custody.



IACP’s 2015 Survey: Use of Social Media byLaw Enforcement• 96.4% of agencies use social media• Most common use of social media is for criminal investigations at 88.7%• Most frequently used social media platforms are Facebook (94.2%), Twitter

(71.2%), and YouTube (40.0%)• 73.9% of agencies not currently using are considering its adoption• 77.8% of agencies have a social media policy• 85.5% of agencies report that social media has helped solve crimes• 83.5% of agencies state that social media has improved police-community

relations in their jurisdictionhttp://www.theiacp.org/portals/0/documents/pdfs/2015SocialMediaSurveyResults.pdf


Social-Enabled PolicingSupports the prevention, detection and solving of crime and disorder

Social-Enabled Policing

Community

Intelligence-led PredictiveSocial Networking

Crowd Sourcing People Power


Social-Enabled Policing“The Police are the Public and the Public are the Police” in the Physical & Cyber Worlds

Social-Enabled Policing

Listen

Social Networking

Crowd Sourcing People Power

Analyze

Understand EngageCommunicate Participate

ActAssure


Social-Enabled PolicingKey Considerations

1. Which Social Networks and How?

2. Am I Big Data Ready?

3. How Can I Meet the People’s Demands?


Oracle Social Relationship Management (SRM)• Advanced Latent Semantic Analysis (LSA) technology• 700+ million messages daily• Deeper & more precise data• Routing & auto-categorization• Custom topics & indicators• Global languages & data


Argentine Ministry of SecurityOur Mission

Our Ministry’s mission is to assist the President's Office and the Chief of Staff, concerning all matters related to internal security, preservation of freedom, life and estate of the citizens, their rights and guarantees in a context of full respect of the institutions of our democratic system.

20


Argentine Ministry of SecurityIT role on a Ministry of Security

21

• Our mission is to provide information technology, communications tools and applications to help Federal Security Forces in their daily operations and investigations

• We try to optimize efficiency on the use of security resources (police cars, agents, firefighters, etc.)

• We provide reliable data on time, to support the decision making processes


Social Relationship Management ProjectSocial Networks Usage in Argentina

22

Any Social Network

Facebook Google+ Twitter LinkedIn0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Own an account Used in the past month

Figures represent percentage of Internet usersCredit: We Are Social @wearesocial.sg / GlobalWebIndex, Jan 2014


Social Relationship Management ProjectGrowth in Social Networks Usage

23

• With millions of users, social media networks are the place where people, companies and even criminals / suspects express themselves.

• Traditional Crime Investigation processes need to take into consideration this interactions.

• Social media networks are indeed a new place to find crime evidence.


December 2013Crime Orchestration on Social Networks

24


December 2013Crime Orchestration on Social Networks

25

• Riots that took place in Argentina on December 2013 were mostly organized on Social Networks


Social Relationship Management ProjectCrime Orchestration on Social Networks

26

• We started deep listening and analyzing with Oracle SRM this crime orchestrations over the social networks the first week of December 2013.

• This allowed us to produce a contingency plan to address this incidents.

• Dissuasive police operations helped to avoid the creation of other riot initiatives and contain the situation.


Configuring a channel

listening criteria and /or

keywords

Application of semantic filters

to adjust search results

Control panel with statistical and

demographic information

Social media posts access directly from

graphics

Listening and Analyzing Social Media


Argentine Ministry of Security IT Applications with Oracle Technology


Argentine Ministry of Security IT applications (Oracle)

Police - Patrolling Control Apps

SLA Management Relevant Event Monitoring Detailed Timeline Review


Emergency Care Applications

Heatmap OverviewReal-Time Dashboards Georeferenced Resources

Argentine Ministry of Security IT applications (Oracle)


Reports, pattern analysis, BI and statistics:• Cloud data is analyzed with

structured and unstructured data• Crime patterns and Federal

Forces interventions are analyzed• Prevention plans are

represented over crime maps

Argentine Ministry of Security Data Analysis – Crime Maps (Oracle)


Phase 1: Infrastructure

Force by Force approachTechnological LevelingPrivate Cloud Service Platform

Phase 2: Applications/Business Rules

Single point of viewMinistry approach

Phase 3: Dashboards/BI/Pattern Analysis/Decission Making Assistance

Technology integration, cloud data processing, crime prevention.

ExadataExalogicSuperCluster - SPARCExalytics

+ Custom Apps

Argentine Ministry of Security Oracle Footprint


Thank You!

[email protected] [email protected]

@he_koh

linkedin.com/in/hekoh linkedin.com/in/mauricioidiart