oracle spatial users...

April 2006Oracle Spatial Users Conference

Oracle Spatial Users Conference

April 27, 2006Tampa Convention Center

Tampa, Florida, USA


Geoff ZeissDirector of TechnologyAutodesk, Inc.


How TelekomSerbia HasImproved CustomerSatisfaction(and reduced costs)


Typical UtilityInformation Systems

Records(GIS)

Workflow

AssetManagement

EngineeringDesign


Engineering Design

• Utilities design their infrastructure network.

• Location

• Properties

• Typically developed with desktop CAD.

• Deliverable is paper constructions drawings.


Records Maintenance(GIS)

• Contains information about infrastructure networkincluding

• Type of equipment (transformer, primaryconductor, pole, …)

• Location

• Properties

• Connectivity and associations

• Typically maintained in a spatial RDBMS


Infrastructure Designand Maintenance

Workprints

Workprint

PlannerPreparesEstimatesCustomer

Customer ServiceRequest

Workprintsketch

WorkprintDrafter

Drafts workprint

Construction subcontractorConstructs facilities

DesignEngineer

Prepares workprint sketch

Paper

Plotter

Paper

GIS Data Entry

Preparesas builts

Records Clerk

Final Posts record

As-built

Record

FieldInstall and

repair

Paper,Microfiche Records

QualityAssuranceMarks up as-built

Compatible units

RecordsGIS CAD

Record

Construction

Con

stru

ctio

nD

raw

ing

Wor

kord

er


CAD – GIS Integration

GISAsset

Management

WorkflowEngineeringDesign


Integrating Workflow

Workprints

Workprint

PlannerPreparesEstimates

CustomerCustomer ServiceRequest

Workprintsketch

WorkprintDrafterDrafts

workprint

Construction

subcontractor

Constructs facilities

Wor

k or

der

DesignEngineer

Prepares workprint

sketch

Paper

Plotter

Con

stru

ctio

nD

raw

ingPape

r

GIS Data Entry

Preparesas builts

Records Clerk

Final Posts record

As-built

Record

FieldInstall and

repair

Paper,Microfich

e

Records

QualityAssuranc

eMarks up as-built

Compatible unitsRecordsGIS CAD

Record

WorkordersDatabase

CreateWorkorder

Supervisor

CrewDispatch

CloseOut

WorkflowManagement

Construction

Initiate Workorder

Close W

orkorder


Streamlined Workflow

Install and

repair OracleSpatial

DrafterCAD

Customer

Update

Engineer Records

Management

`

`

Oversight

Review andFinal PostEngineering

Signoff

`Design


Workflow Integration

GISAsset

Management

WorkflowEngineeringDesign


Telekom SerbiaTelekom Serbia

IS Development strategy:IS Development strategy:

•• Integrated telecom suiteIntegrated telecom suite

•• Model based design using UML Model based design using UML

•• Based on latest technology platforms Based on latest technology platforms••Oracle Spatial ORDBMSOracle Spatial ORDBMS••Autodesk GeospatialAutodesk Geospatial


Telekom Information SystemsTelekom Information Systems (TIS) (TIS)

Automates business processes: Technical, Commercial, Financial and Administrativewithin Telecom Serbia system


TTISISEnterprise Data Model implemented in ORACLE

Autodesk GeospatialEngineering Design(Infrastructure Model)

Workflow

Management

System

Customer care

Billing and accounting

Sales, provisioning, and maintenance of services

Pair Management

TIS Version 2TIS Version 2


Job control by WMS

User No 1

User No 2

User No 3

User No 4

User No 5

User No 6

User No 7

Activity list

Activity list

Activity list

Activity list

Activity list

Activity list

Activity list

Workflow

Management

System

APPLICATIONS

Customer service request

Availability of service assessment

Pair assignment

Contracting the service

Create work orders

Workorder fulfillment

Customer notification

job completed


Selected Cable AreaSelected Cable Area


Main exchanges in City of BelgradeMain exchanges in City of Belgrade

Zoom-in to selected ExchangeZoom-in to selected Exchange


Multi Multi tier Architecturetier Architecture

LAN / WANLAN / WANLAN /WANLAN /WAN

PresentationLayer

ApplicationLayer

Database Layer

Oracle 10g ApplicationServer


TIS StatisticsTIS Statistics

Telecom Serbia service area is all ofTelecom Serbia service area is all ofSerbiaSerbia

Enterprise database contains Enterprise database contains::2,350,000 customers2,350,000 customers2,500,000 access lines2,500,000 access lines3,000,000 copper pairs3,000,000 copper pairs


TIS TIS statisticsstatistics

7,0007,000 intranet users use TIS each day intranet users use TIS each day2,000 concurrent users (average)2,000 concurrent users (average)

TIS processes in average:TIS processes in average:•• 3,500 3,500 customer requests per day customer requests per day ( (70,000 70,000 –– 80,000 80,000 per month) per month)

•• 9,0009,000 work orders per day work orders per day ( (200,000200,000 per month) per month)

•• 2,350,0002,350,000 invoices per month invoices per month (printing requires 5 days) (printing requires 5 days)


Oracle Spatial enables …• Single point of truth• Simplified engineering design process

• CAD/GIS integration to eliminate redundant data andprocesses, eliminate backlogs, reduce overhead, and makeskilled workers available for strategic activities.

• Integration• Integrating workflow reduces costs and provides better

customer service

• Improved customer service – time toprovision a new telephone line reducedfrom 40 days to 2 days

• Reduced costs


AQ&[email protected]


Oracle Spatial Users Conference

April 27, 2006Tampa Convention Center

Tampa, Florida, USA

oracle spatial users...

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