ORAL COMMUNICATION

NEED, CHARACTERSTICS & BARRIERS

WHAT IS IT?

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What is Oral Communication?

Oral communication or verbal communication is the interchange of verbal messages between sender and receiver. It is more immediate than written communication. It is also more neutral and informal.

In human interaction, oral communication is used more( perhaps overused at times) than written communication.

What?

The study of human behavior shows that 70% of our waking time is spent communicating. Out of the total time spent in communicating , normally, 45 % relates to listening, 30% to speaking, 16 % to reading and 9% to writing. Thus 75% of time we spent in listening and speaking.

Therefore it is necessary that people in business learn to use this time effectively for creating and sustaining good relationships through their ability to listen and speak effectively.

WHY IS IT NEEDED?

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Why is it needed?

In business transactions that involve face to face interactions between individuals or a group, talking or speaking is not just enough.

Discussions, arguments and negotiations are a very important part…

Sometimes one may need to persuade or convince…

And the list goes on…

In organizations communication skills should include abilities that help in : Problem solving Resolving conflict Motivating people Persuading Being assertive without being aggressive Listening Negotiating Making Proposals Maintaining Relationships

Advantages

More personal and informal Makes immediate impact Provides opportunity for interaction and

feedback Helps us to correct the message as per the

feedback( verbal and nonverbal) Better for conveying feelings and emotions

Disadvantages

Demands ability to think coherently as you speak

A word once uttered can not be taken back Hard to control voice, pitch and tone,

especially under stress, excitement or anger Very difficult at times to be conscious of body

language

Principles of Successful Oral Communication Always think what your objective is Clear the clutter of the mind before you start

speaking Start with something pleasing or interesting Have the rhythm and tone of a living voice. Avoid long winding sentences and old

fashioned words and phrases. Never use offensive words or language

Contd….

Use pitch in accordance with the distance between the you and the listener.

Be confident and maintain eye contact. Use positive words and body language. Don’t look confused or distracted Assume nothing Give time to respond

Barriers:

Poor listening is the main culprit apart from other barriers already discussed. It is a psychological act effected by several factors:

Status

Halo effect

Complexes

Rigid Attitude

Poor Retention

Premature Evaluation

Cognitive Dissonance

VIDEO

3 SECRETS TO EFFECTIVE COMMUNICATION SKILLS

Conversation Control

Techniques of changing the direction of conversation smoothly.

The ability to allow a discussion to develop along key issues in an uninterrupted way towards the desired end.

Thus it can be concluded that conversation control helps to carry on and conclude dialogues, discussions etc. effectively, on a note of satisfaction as a result of mutual understanding and agreement.

Situations that require conversation control: Selling and Buying Negotiations Interviews Meetings Expressing disagreements Responding to personal criticism

How we listen and talk in such situations shows how far we are able to exercise conversation control

VIDEO

CONVERSATION CONTROL

Role Play

This role play involves 4 people. One is an RJ with Fever 104..The other three are;

a) Sonam Kapur b) Imran Khan c) M. S. Dhoni

Sonam and Imran have come to promote their movie I hate luv stories while M.S. Dhoni is giving an interview after his marriage.

Remember !!!!!

Charles J Margerison in The Art of Effective Communication points out very aptly;

“ Conversation control does not means that you can control someone’s conversation. What is does mean is that with practice you can control your own conversations, and in time be able to influence others, and encourage them to respond in a positive and relevant way.”