Order Inquiry and Change Order eCommerce EnhancementsOrder Inquiry and Change Order eCommerce Enhancements

An Overview to eCommerce Enhancements

March 2012

My AccountMy Account

• This application can be accessed at www.te.com by selecting Check

Order Status from the “My Account” menu.

Getting StartedGetting Started

• Clicking on the Check Order Status hyperlink will direct you to the

application where you will first be required to enter your account

number. Once an account has been entered you can enter your

criteria in the Search By section.

• Once your desired criteria is entered or selected, click Search.

Search Results Search Results

• Order results will populate based on the search criteria entered.

• Use the available options to sort or filter your results. You can also add notes to your order by clicking the Add Note link on the right side of the screen under the Order Notes Column.• To view additional order and item related data, click on the hyperlink Purchase Order Number or TE Order Number to access Order Details.

Order Details - NavigationOrder Details - Navigation

• The Order Details screen will display information associated with the

order at a Header, Item, and Schedule level.

• Use the navigation tools provided to locate specific information on the

order:• Show More Details

• Hide Details

• Expand/Collapse to display additional item details

• Hyperlinks are displayed throughout the Order Details screen that

provide additional information on hover or when clicking the link.

Item DetailsItem Details

Item DetailsItem Details

• Schedule Details– Displays Customer Request Dates, Confirmed Dates, Schedule Quantities, Recommits, Expedite

Information.

•Shipping Information: Displays shipping details and tracking information once a delivery has

been created. This includes documentation such as Shipping Papers, C of C’s, etc that are

available under the “View” option.

• Part Details– Displays MOQ, Minimum Release Quantity, Dimensions, Weight, etc

• Item History– Displays changes to Schedule dates, Quantities, Pricing, etc

• Documents– Displays Order, Change Order Acknowledgements, etc

Change Order AccessChange Order Access

If your system administrator has granted you access to the Change

Order capabilities and the item you want to change is open for edits,

you will see the button.

By clicking on the Edit button this will direct you to the Change Order screen where you

will be able to make two kinds of edits:– Change a Request Date

– Attach a Document for TE Review

Change Order: Change a Request DateChange Order: Change a Request Date

• To update the Request Date, click inside the date field and select the

appropriate date from the calendar. When satisfied with the date, click

Save. The status of your change request will then display a message

to confirm if the transaction was successful.

Change Order: Attach a Document for TE ReviewChange Order: Attach a Document for TE Review

• Attaching documents within Change Order is possible by clicking on

the “Attach Documents” hyperlinks. These links are available at both

the order Header and Item levels.

Change Order: Attach a Document for TE ReviewChange Order: Attach a Document for TE Review

• After clicking on the hyperlink, review the document formats that are

allowed. Up to 5MB worth of documents can be uploaded. Select your

file by clicking the Browse button then click Submit. A confirmation

message will be displayed below your file if the upload was

successful.

Start New SearchStart New Search

• From the Order Details screen you can view another order’s details

without returning to the Check Order Status Search screen by clicking

on the “Start New Search within Check Order Status” link.

• This will bring up a search box that allows you to enter new search

criteria and will refresh the Order Details screen with the results.