order management and order fulfillment prabhu padhi, meera mahabala senior program manager
TRANSCRIPT
Learn
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Order management and Order fulfillment
Prabhu Padhi, Meera MahabalaSenior Program Manager
Disclaimer
© 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other
product names are or may be registered trademarks and/or trademarks in the U.S. and/or other
countries. Other names and brands may be claimed as the property of others.
The information herein is for informational purposes only and represents the current view of
Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to
changing market conditions, it should not be interpreted to be a commitment on the part of
Microsoft. Microsoft cannot guarantee the accuracy of any information provided after the date of
this presentation. All product release dates and features specified are preliminary based on
current expectations, and are subject to change without notice. Microsoft may make changes to
specifications and product descriptions at any time, without notice.
Sample code included in this presentation is made available AS IS. THE ENTIRE RISK OF THE USE
OR THE RESULTS FROM THE USE OF THIS CODE REMAINS WITH THE USER.
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INFORMATION IN THIS PRESENTATION. NO LICENSE, EXPRESS OR IMPLIED, BY ESTOPPEL OR
OTHERWISE, TO ANY INTELLECTUAL PROPERTY RIGHTS IS GRANTED BY THIS PRESENTATION.
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Session focus
Centralized Omni-Channel Management
E-Commerce POS
IT Pro Experience
UX Improvements
Flexible, Scalable & Extensible Infrastructure
Search driven Shopping
Experience
OOB “Starter” Storefront
Hardware
Time Clock Customer OrdersPayment
Processing
Commerce Data Exchange (CDX)
Commerce Run Time (CRT)
Storefront Extensibility POS Extensibility
Merchandising
Payment ProcessingBI/ReportingOrder Management &
Fulfillment
Customer ManagementChannel Management
& Publishing
Catalog Management, Enrichment &
Publishing
Scale/Performance Upgrade & SupportMonitoring & Diagnostics
Rapid StartSetup/Deployment
Administration Experience
Payments Extensibility
Customer Management
CRT Services Omni-Channel
Workflows
Pricing, Shipping & Taxes
Search, Scan
Inventory & Replenishment
EOD & Financials
Pain points and challenges
Lack of centralized fulfillment
Lack of cross-channel workflow
Lack of payment integration
Poor customer order user experience
Key investments
Cross-Channel ordering workflow
Centralized order fulfillment
Integrated payment
processing
Customer order user experience enhancements
“Cross-Channel Order Processing and Fulfillment”
Customer places order
Customer receives
notificationRecall order
Complete pickup
Ship/Pick
Chooses products
Checks availability
Checks price
Pick/Pack/Ship
Ready for Pickup
OR
Pickup order
Customer Store Clerk
Order process flow
Cross-Channel ordering workflowCross-channel enablementOrder online and pickup in store (in addition to Ship-to)Store order and pickup from another store (in addition to Ship-to)Order online and return in store
Pricing and Sales TaxConsistent rule-driven computations across all sales channels
Discounts and PromotionsConsistent application and computations across all sales channels
Order RetrievalCreated in same storeCreated in another storeCreated in Online storeCreated in AX client
Centralized order fulfillment
Order fulfillmentPick-up AllShip AllMixed Mode (partly shipped, partly picked up)
Standard AX fulfillment functionalityOrder origination: Online storeOrder origination: Brick and Mortar store Order origination: AX
Email NotificationsOrder state: Order creation/confirmation, Ready for pickup, Shipping confirmation, Payment problemLeverage existing AX email notifications infrastructure
Integrated payment processing
Microsoft Dynamics AX for Retail Online Payment Services (DOPS) UsersPCI-DSS 2.0 Certified and PA-DSS 2.0 CertifiedLeverage DOPS tokenization for remaining balance settlementEnsure validity of authorization during pack slip creation in AXEnsure capture of remaining balance during invoicing in AX
Non-Microsoft Dynamics AX for Retail Online Payment Services (DOPS) UsersISV opportunity by using Payment SDK
Customer order UX enhancements
POS: Display Order ModeRecall/Edit OrderPickup Order
Recall or edit orderPick up order
Order SummaryLeverage receipt format templateAddress: “View box” style
Customer order UX enhancements
Order SummaryLeverage receipt format templateAddress: “View box” style
Customer order UX enhancements
Key Takeaways
Cross-channel ordering workflowsOrder online & pickup in store, Order online & return in store, Accrue loyalty points
Centralized order fulfillmentStandard AX fulfillment functionality independent of order origination, Pickup All/Ship All/Mixed, email notifications
Integrated payment processingPCI-DSS 2.0 certified, PA-DSS 2.0 certified, DOPS tokenization for balance settlement
Customer order user experience enhancementsSimple, yet powerful customer order user experience at point of sale
© 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.