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ORGANISATIONAL EFFECTIVENES

The efficiency with which an association is able to meet its objectives The main meas!"e of

o"#ani$ational effectiveness fo" a b!siness will #ene"ally be e%&"esse' in te"ms of how well its

net &"ofitability com&a"es with its ta"#et &"ofitability A''itional meas!"es mi#ht incl!'e #"owth

'ata an' the "es!lts of c!stome" satisfaction s!"veys

An o"#ani$ation that &"o'!ces a 'esi"e' effect Li(ewise) o"#ani$ational efficiency can be

'esc"ibe' as an o"#ani$ation that is &"o'!ctive witho!t waste

* Goals

The 'esi"e' effect will 'e&en' on the #oals of the o"#ani$ation) which co!l' be) fo" e%am&le)

ma(in# a &"ofit by &"o'!cin# an' sellin# a &"o'!ct An o"#ani$ation) if it o&e"ates efficiently) will

&"o'!ce a &"o'!ct witho!t waste If the o"#ani$ation has both o"#ani$ational effectiveness an'

efficiency) it will achieve its #oal of ma(in# a &"ofit by &"o'!cin# an' sellin# a &"o'!ct witho!t

waste In economics an' the b!siness wo"l') this may be "efe""e' to as ma%imi$in# &"ofits

+ Efficiency

A late *,th cent!"y Ge"man sociolo#ist) -a% .ebe") who st!'ie' an' w"ote abo!t

o"#ani$ational analysis) sai' that o"#ani$ations co!l' 'evelo& !n&a"allele' efficiency by havin#

a system of e%&licit "!les an' a !ni/!e 'ivision of labo" .ebe" st!'ie' an' conceive' an i'eal

o"#ani$ational mo'el that was necessa"ily b!"ea!c"atic) im&e"sonal an' #oal0o"iente'

1 Effectiveness

o In cont"ast) 2ete" F 3"!c(e") a +4th cent!"y A!st"ian social scientist an' a!tho" of manyboo(s on o"#ani$ational mana#ement sai' that b!sinesses sho!l' st"ive fo" effectiveness in

cont"ast to me"e efficiency A /!ote f"om 3"!c(e"5s boo() The Effective E%ec!tive) says that

6Efficiency is 'oin# thin#s "i#ht) effectiveness is 'oin# the "i#ht thin#s6

7A'a&tability

o Acco"'in# to 2a!l Fe"#!son in O"#ani$ations8 A St"ate#ic 2e"s&ective) the o"#ani$ation

is an o&en system an' heavily infl!ence' by its envi"onment Fo" an o"#ani$ation to achieve

an' s!stain s!ccess) it nee's to a'a&t to its 'ynamic envi"onment Eval!atin# an' im&"ovin#

o"#ani$ational effectiveness an' efficiency is one st"ate#y !se' to hel& ins!"e the contin!e'

#"owth an' 'evelo&ment of an o"#ani$ation

9C!lt!"e

The Ne%t Gene"ation :!siness ;an'boo( "emin's !s that o"#ani$ational effectiveness is closely

tie' to o"#ani$ational c!lt!"e000&a"tic!la"ly o"#ani$ations that wo"( towa"' b!il'in# an'

maintainin# an a'a&tive c!lt!"e The o"#ani$ation that foc!ses on o"#ani$ational chan#e

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st"ate#ies will benefit in te"ms of both effectiveness an' cost0effectiveness000o" o"#ani$ational

effectiveness an' efficiency

ORGANISATIONAL 3EVEL2O-ENT AN3 2ROCESS

O"#ani$ation 'evelo&ment Action &lannin# an' &"oblem solvin#

? Team :!il'in#

@ Inte"0G"o!& 3evelo&ment

, Eval!ation an' Follow !&

* Initial 3ia#nosis8 The initial 'ia#nosis "efe"s to fin'in# the ina'e/!acies within the

o"#anisation that can be co""ecte' by O3 activities then it is necessa"y to fin' o!t the

&"ofessionally com&etent &e"sons within o"#anisation to &lan an' e%ec!te O3 activities The

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o!tsi'e cons!ltants can be also em&loye' to hel& in 'ia#nosin# the &"oblems an' 'ia#nosin#

O3 activities The cons!ltants a'o&t va"io!s metho's an' that &"ima"ily incl!'es inte"views)

/!estionnai"es) 'i"ect obse"vation) analysis of 'oc!ments an' "e&o"ts fo" 'ia#nosin# the

&"oblem

+ 3ata Collection8 The s!"vey metho' is em&loye' to collect the 'ata fo" 'ete"minin#

o"#ani$ational climate It also hel&s in i'entifyin# the behavio!"al &"oblems that a"e "isin# in the

o"#anisation

1 3ata Fee'bac(8 The collecte' 'ata a"e analy$e' an' "eviewe' by va"io!s wo"( #"o!&s that

a"e fo"me' fo" this &!"&ose It is 'one in o"'e" to inte"vene in the a"eas of 'isa#"eement o"

conf"ontation of i'eas o" o&inions

7= Selection of Inte"ventions8 The inte"ventions can be 'esc"ibe' as the &lanne' activities that

a"e int"o'!ce' into the system to achieve 'esi"e' chan#es an' im&"ovements The s!itable

inte"ventions a"e to be selecte' an' 'esi#ne' at this sta#e

9= Im&lementation of Inte"ventions8 The selecte' inte"vention sho!l' be im&lemente'

&"o#"essively as the &"ocess is not a one shot) /!ic( c!"e fo" o"#anisational &"oblems

Conse/!ently) it achieves "eal an' lastin# chan#e in the attit!'es an' behavio!" of em&loyees

>= Action 2lannin# an' 2"oblem Solvin#8 To solve the s&ecific an' i'entifie' &"oblems by !sin#

the collecte' 'ata) #"o!&s &"e&a"e "ecommen'ations an' s&ecific action &lannin#

?= Team :!il'in#8 The cons!ltants e%&lain the a'vanta#es of the teams in O3 &"ocess an'

enco!"a#e the em&loyees th"o!#ho!t the &"ocess to fo"m into #"o!&s an' teams

@= Inte"0#"o!& 3evelo&ment8 Afte" the fo"mation of #"o!&steams) the cons!ltants enco!"a#e the

inte"0#"o!& meetin#s) inte"action etc

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,= Eval!ation an' follow !&8 The o"#anisation sho!l' eval!ate the O3 &"o#"ammes an' sho!l'

fin' o!t thei" !tility) an' 'evelo& the &"o#"ammes f!"the" fo" co""ectin# the 'eviations The

cons!ltants ma(e #"eat si#nificance to the o"#anisation in this "es&ect The enti"e ste&s in the

O3 &"ocesses sho!l' be followe' by the o"#anisation in o"'e" to 'e"ive f!ll "an#e of O3

benefits

Assi#nment /!estions

B* .hat is O"#ani$ational Effectiveness an' state the challen#es of

effectiveness E%&lain the c"itical s!ccess facto" fo" the 'evelo&ment

of an o"#ani$ation

B+

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hel&f!l in 'evelo&in# an o"#ani$ation

B7 ;ow 'oes the 6B!ality of wo"( life 6 affect the wo"(in# climate of an o"#ani$ation

B9 Rea' the attache' case an' answe" the /!estions below80

-OTOROLA DNIVERSIT

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O"#ani$ational Climate0Cha"acte"istics In'ivi'!al initiative Ris( tole"ance 3i"ection Inte#"ation

-ana#ement s!&&o"t Rewa"' system Conflict tole"ance Comm!nication &atte"ns

Facto"sK 8

Facto"sK O"#ani$ational chan#es Comm!nication Se"vice Com&ensation O"#ani$ation c!lt!"e

3ecision ma(in# In'ivi'!al com&etencies

Facto"sK 8

Facto"sK -o"ale 2e"fo"mance eval!ation B!ality S!&e"vision T"ainin# an' 'evelo&ment

-ission

O"#ani$ational Climate0A&&"oachesK 8

O"#ani$ational Climate0A&&"oachesK Co#nitive schema a&&"oach Sha"e' &e"ce&tion a&&"oach

Dn'e"stan'in# O"#ani$ational ClimateK 8

Dn'e"stan'in# O"#ani$ational ClimateK Ty&ical climates co""es&on' to h!man feelin#s o"

moo's8 e%citement) 'e&"ession) an#e") fea") o&timism o" an%iety Li(e h!man moo') an

o"#ani$ation5s climate can be ca!se' by inte"nal an' e%te"nal facto"s If the CEO o" othe"

&"ominent lea'e"s a"e in a ce"tain moo') they can infect the enti"e o"#ani$ation o" Lea'e"swhose moo's a"e hi#hly va"iable co!l' lea' teams with wil'ly fl!ct!atin# climates .e feel

comfo"table when we can "ea' anothe" &e"son5s feelin# The same a&&lies to o!" wo"(&lace

O"#ani$ational C!lt!"e 8

O"#ani$ational C!lt!"e .hat is o"#ani$ational c!lt!"e .hen is o"#ani$ational c!lt!"e

f!nctional 3ysf!nctional ;ow 'o em&loyees lea"n abo!t the c!lt!"e of thei" o"#ani$ation

B!estions fo" Consi'e"ation B!estions fo" Consi'e"ation

O"#ani$ational C!lt!"eK 8

O"#ani$ational C!lt!"eK The &atte"n of sha"e' val!es) beliefs an' ass!m&tions consi'e"e' to

be the a&&"o&"iate way to thin( an' act within an o"#ani$ation C!lt!"e is sha"e' C!lt!"e hel&s

membe"s solve &"oblems C!lt!"e is ta!#ht to newcome"s C!lt!"e st"on#ly infl!ences behavio"

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Laye"s of C!lt!"eK 8

Laye"s of C!lt!"eK

;ow O"#ani$ational C!lt!"e Fo"ms 8

;ow O"#ani$ational C!lt!"e Fo"ms Selection c"ite"ia Sociali$ation O"#ani$ation5s c!lt!"e

2hiloso&hy Of o"#ani$ation5s fo!n'e"s To& -ana#ement

O"#ani$ational C!lt!"eCha"acte"isticsK 8

O"#ani$ational C!lt!"eCha"acte"isticsK Innovation an' "is(0ta(in# Attention to 'etail O!tcome

o"ientation 2eo&le o"ientation Team o"ientation A##"essiveness Stability

Cont"astin# O"#ani$ation C!lt!"esK 8

Cont"astin# O"#ani$ation C!lt!"esK O"#ani$ation A O"#ani$ation : -ana#e"s m!st f!lly

'oc!ment all 'ecisions C"eative 'ecisions) chan#e) an' "is(s a"e not enco!"a#e' E%tensive

"!les an' "e#!lations e%ist fo" all em&loyees 2"o'!ctivity is val!e' ove" em&loyee mo"ale

Em&loyees a"e enco!"a#e' to stay within thei" own 'e&a"tment In'ivi'!al effo"t is enco!"a#e'

-ana#ement enco!"a#es an' "ewa"'s "is(0ta(in# an' chan#e Em&loyees a"e enco!"a#e' to

"!n with i'eas) an' fail!"es a"e t"eate' as lea"nin# e%&e"iences Em&loyees have few "!les an'

"e#!lations to follow 2"o'!ctivity is balance' with t"eatin# its &eo&le "i#ht Team membe"s a"e

enco!"a#e' to inte"act with &eo&le at all levels an' f!nctions -any "ewa"'s a"e team base'

C!lt!"es F!nctionsK 8

C!lt!"es F!nctionsK Social #l!e that hel&s hol' an o"#ani$ation to#ethe" :o!n'a"y0'efinin#

Conveys a sense of i'entity fo" o"#ani$ation membe"s Facilitates commitment to somethin#

la"#e" than ones in'ivi'!al self0inte"est Enhances social system stability Se"ves as a Hsense0

ma(in#J an' cont"ol mechanism

3o O"#ani$ations ;ave Dnifo"m C!lt!"es 8

3o O"#ani$ations ;ave Dnifo"m C!lt!"es O"#ani$ational c!lt!"e "e&"esents a common

&e"ce&tion hel' by the o"#ani$ation membe"s Co"e val!es o" 'ominant &"ima"y val!es a"e

acce&te' th"o!#ho!t the o"#ani$ation 3ominant c!lt!"e S!bc!lt!"es

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Con'itions fo" C!lt!"e Chan#eK 8

Con'itions fo" C!lt!"e Chan#eK A '"amatic c"isis T!"nove" in lea'e"shi& o!n# an' small

o"#ani$ations .ea( c!lt!"e

Lewins Th"ee0Ste& Chan#e -o'el 8

Lewins Th"ee0Ste& Chan#e -o'el

Sli'e *@8

Chan#e Is A 2"ocess Of T"ansitionK 2RESENT STATE TRANSITION STATE 3ESIRE3

STATE Ref"ee$in# Occ!"s 3"ivin# Fo"ces Rest"ainin# Fo"ces

Mee&in# C!lt!"e AliveK 8

Mee&in# C!lt!"e AliveK Selection To& -ana#ement Sociali$ation 2"e0a""ival Enco!nte"

-etamo"&hosis

C!lt!"e As A Liability 8

C!lt!"e As A Liability :a""ie" to Chan#e :a""ie" to 3ive"sity :a""ie" to -e"#e"s an' Ac/!isitions

Eme"#in# T"en's In .o"( C!lt!"e 8

Eme"#in# T"en's In .o"( C!lt!"e O&en office layo!ts Foste"in# Teams Fle%i0time wo"( systems

Em&hasis on /!ality E/!itable t"eatment of em&loyees Em&hasis on Talent Retention A'vent

on com&!te"s as a way of life 2e"fo"mance A&&"aisal

;CLK 8

;CLK

A Glim&se At .o"( 2lace Of ;CL 8

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A Glim&se At .o"( 2lace Of ;CL 2a"tici&ative Style a'o&te' by mana#ement Innovative Team

wo"( e"o 3efect 2olicy Relationshi& b!il'in# Con#enial Envi"onment Challen#in# tas(s

Rewa"' an' Reco#nition

Sli'e +78

-" ;CL -"s ;CL

ONE on ONEK 8

CLI-ATE Refe"s to c!""ent sit!ation in an o"#ani$ation Climate is often 'efine' as the

Rec!""in# &atte"ns of :ehavio" attit!'es an' feelin#s that cha"acte"i$e life in the o"#ani$ation

Climate often &"oves easie" to assess an' chan#e CDLTDRE Refe"s to the ;isto"ical

T"a'ition of the o"#ani$ation O"#ani$ational c!lt!"es a"e #ene"ally 3ee& Stable C!lt!"e of an

O"#ani$ation is not that easy to chan#e ONE on ONEK

C!lt!"e An' ClimateK 8

C!lt!"e An' ClimateK .e can com&a"e O"#ani$ational c!lt!"e an' climate to &e"sonality an'

moo' The fo"me" is en'!"in# the latte" is tem&o"a"y .e ac/!i"e o!" basic &e"sonalities ea"ly

in life) b!t o!" moo' can shift seve"al times in one 'ay Altho!#h o"#ani$ational c!lt!"e en'!"es

li(e 2e"sonality) it is easie" to chan#e Climate is va"iable li(e moo' an' is j!st as im&o"tant as

h!man feelin#s