organization structure and design ba - lecture, april, 2015
TRANSCRIPT
by Andrei Marach // April, 2015
ORGANIZATION
AND DESIGN
STRUCTURE
2
What do we need it for?
Org.
Design?!!..
3
What determines the design?
What are the factors
that affect the way
co-workers in
businesses are
organized?
4
Work specialization1
Picture: Jurgen Appelo, Management 3.0 Workout © 2014
5
Departmentalization:2
Picture: Jurgen Appelo, Management 3.0 Workout © 2014
Process-
driven
Geographic
Product-
driven
Functional
Target customer-group
driven
6
Chain of command 3
Whom am I reporting to?
What resources
and authority do
I have?
Picture: Jurgen Appelo, Management 3.0 Workout © 2014
7
What do you think?
The principle of
unity of
command
Picture: Jurgen Appelo, Management 3.0 Workout © 2014
8
What do you think?
The principle of
authority and
responsibility
balance
Picture: Jurgen Appelo, Management 3.0 Workout © 2014
9
Span of Control
PERSONALITY
4
What is my
attention volume?
Narrow of wide?
Picture: Jurgen Appelo, Management 3.0 Workout © 2014
10
Span of Control
PERSONALITY
11
Centralization5
Have you ever
seen our top-
manager?
Picture: Jurgen Appelo, Management 3.0 Workout © 2014
12
Formalization6
Picture: Jurgen Appelo, Management 3.0 Workout © 2014
13
Formalization6
Centralization5
Span of Control4
Chain of command 3
Departmentalization:2
Work specialization1
14
“Job titles and organization
roles can have a significant
impact on the clarity, branding,
status, and behavior of
employees”.
Jurgen Appelo
Management 3.0 Workout © 2014
15
Competing Values Framework(Quinn and Rorbaugh)
16
Mechanistic & Organic Organizations
17
Diversity of options :)
18
Functional Structure
19
Matrix Structure
20
Product-based Structure
21
Network Structure
Core Company
Manufacturing Company
Marketing and Promotion Company
DistributorProduct Design
Company
Engineering Company
22
Corporate Job Families Structure(SOS Kinderdorf case)
Job Family
Labor Market
Career
Pay level
Professional DevelopmentPerformance
JOBs
Job Families
Level 2 Level 3Level 1
23
Corporate Job Families Structure(SOS Kinderdorf case)
24
Restructuring Case (old structure)(SOS Kinderdorf case)
25
Restructuring Case (new structure)(SOS Kinderdorf case)
26
GROUP EXERCISE
• Who has the largest span of
control?
• How many layers are in this
hierarchy?
• Would you consider this to
be a tall or flat structure?
27
GROUP EXERCISE
28
•Review the organizational chart and identify at least 5 problems with the org. design. Be sure to consider work specialization, chain of command, span of control,centralization, and formalization in developing your answer.
•Create a new organizational design that you think would help the company operate more efficiently and effectively in Belarus.
•Be ready to present your version to the audience with some managerial tips on how could ABC Contact-centers Global, Inc. (BELARUS BRANCH) best manage such a significant restructuring. Encourage group discussion within the class.
GROUP EXERCISE