Organizational Change and Innovation

Objectives for Week Twelve

Discuss Assignment # 3 Information Systems and Human Services Building a Theory of Organizational Change NYC Dept. of Parks and Recreation

Time for Kids: Performance Measurement and Public Relations

Which is most important for Time for Kids to address in the short-term: the public relations problem or the possibility of a performance measurement problem?

What are the potential causes of poor performance measurement in this case?

How would you go about ascertaining whether these are real performance measurement problems?

What do you do about public relations in the meantime?

Information and Communication in Contemporary Human Service Delivery

Two systems of welfare: income-maintenance and work-first self-sufficiency

How does the informational context associated with service delivery vary between these two systems?

For a work-first system, what features must a communication or information-sharing system have?

Cross and Prusak

Central Connectors

Boundary Spanners

Information Brokers

Peripheral Specialists

Organizational Change

What leads to organizational growth and expansion?

What factors are associated with organizational decline?

Is organizational decline or demise a bad thing?

Developing a Theory of the Organizational Life Cycle

Building a five-stage model of organizational maturation – will not label or describe stages in advance

The question -- what occurs in each stage? Your task:

– Take 5 post-its – 1 for each phase– Write few words or a phrase on each post-it that capture the

key features of organizations or challenges facing an organization at each stage

– Place your post-its on the appropriate panels

NYC Dept. of Parks and Recreation

What course concepts are apparent in this reading?

Two systems: TQM and PIP– How did each system evaluate performance?– Advantages and disadvantages of each approach?– Which is more likely to achieve short-term v. long-

term success?

Lessons from this reading?

Readings to Be Completed for Next Class Period

Wise (coursepack) Daadler et al. (coursepack)

Rough Drafts of Reports Due by Nov. 22nd