Our Journey:

From Good to Great

Fast Facts about CFISD

APQC in CFISD - November, 2014

3rd Largest district in the state

22nd Largest in the nation

More than 113,000 students enrolled

Largest district to have 100% campuses Met Standard

100 languages and dialects spoken by students

49.7% students economically disadvantaged

5 Project Teams

APQC in CFISD - November, 2014

Visioning / Long-range Planning

Aligning District Plan to Department / Campus Improvement Plans

Human Capital Assessment and Development

Energy Management / Conservation

Payroll Process Improvement

APQC in CFISD - November, 2014

PPM at the Campus Level

APQC in CFISD - November, 2014

APQC - Process and Performance

Management provided the structure

for processes put into place at Matzke

Elementary School and with the

opening of Pope Elementary School.

Security - Crisis Plans

Matzke ES and Pope ES

APQC in CFISD - November, 2014

Opening a new school

Student Remediation

Interventions (Initial Project)

Student Arrival

Student Dismissal Bus, Car Rider, Walker, Biker,

Daycare

Change of Transportation, Change of

student dismissal, Early Checkout

PPM Application: Large District vs. Small District

APQC in CFISD - November, 2014

Goose Creek Cypress Fairbanks

Student Enrollment 22000 113000

0

20000

40000

60000

80000

100000

120000

Applied

department-level

PPM used in a

smaller district to a

district that is 80%

larger and made

significant

performance

improvement gains

in 1 year

PPM at the Department Level

APQC in CFISD - November, 2014

Reduced open technology service requests by 76%

Using PPM, in one year, achieved the following results:

Increased customer satisfaction to 92%

Reduced the technology service request cycle time by 91%

APQC in CFISD - November, 2014

Reduced technology service

request cycle time by 91%

Reduced open technology

service requests by 76%

APQC in CFISD - November, 2014

88%

89%

90%

91%

92%

93%

94%

95%

96%

Ja

nu

ary

2014

Fe

bru

ary

201

4

Ma

rch

2014

Ap

ril 2

014

Ma

y 2

014

Ju

ne

201

4

Ju

ly 2

014

Au

gu

st 2

014

Se

pte

mb

er

201

4

Oc

tob

er

2014

Ove

rall

Av

era

ge

91% 91% 91% 91%

92%

93%

91%

96%

91%

93%

92%

2014 Excellent / Very Satisfied Customer Satisfaction

Survey Results

Process Classification Framework

Apply principles of PPM across the nation

Increased customer

satisfaction to 92%

Excellent Very Good GoodNeeds Improvement Significant Improvement Needed

Our Journey:

From Good to Great