our ways of working

Dignity, fairness, respect.

Our Ways of WorkingProject Approach

Executive Advisory Body Engagement Session

October 2021

[Redacted] & [Redacted]

•We need to focus on the longer term strategy for our

organisation.

•The aim of this project is to design working models for the future

which will support us in maintaining a high standard of service

for our clients, whilst offering more flexibility.

Introduction and context

• Since March 2020:• most of us have been working from home• some colleagues have returned to offices for specific pieces of

work• our headcount has increased by well over 100% since

Set out a compelling ways of working vision for the organisation

which:

•Provides a compelling employee offer enabling the organisation to recruit develop a diverse workforce and inclusive working culture

•Creates creative, productive and value for money work spaces

•Embeds the organisation’s relationship with local communities through providing a visible presence

•Ensure proposed ways of working are co-designed and tested with internal users to ensure their needs are met.

•Ensure effective communication and engagement takes place to support colleagues and the future ways of working project.

Key Objectives

Vision Statement

This project is here to deliver a great place to work.

A place where we understand what our clients’ and stakeholders’ need and want. And a workplace where we look after each other and our own

wellbeing.

We want to be able to work in a flexible way, while meeting our objectives and delivering a great

service. This includes minimising our impact on the environment and delivering best value.

Clients

Organisation

Colleagues

Balancing our

varied needs

Overall Mental and Physical Health

6

14%

34%

27%

18%

5%

2%

10%

26%

36%

19%

8%

1%

0%

5%

10%

15%

20%

25%

30%

35%

40%

Excellent Very good Good Fair Poor Prefer not to say

In general, how would you rate your overall mental/physical health now?

Mental health Physical health

• Nearly half (48%) rated mental health as excellent or very good (compared with 35% in April 2020).

• Over a third (35%) rated their physical health as excellent or very good. More than a quarter (28%) rated as fair or poor. This compares very closely to when last asked in July 2020.

Work / life balance and workload

7

• A large majority (86%) of respondents agreed (33%) or strongly agreed (52%) that they are able to achieve a good work/life balance (compared to 80% in April 2020).

• A similar proportion (85%) agreed (including strongly) that they have an acceptable workload. Of those who did not agree, 75% said that their workload was too high.

52%

33%

7% 6%

1%

36%

49%

8%6%

2%

0%

10%

20%

30%

40%

50%

60%

Strongly agree Agree Neither agree nordisagree

Disagree Strongly disagree

Work life ballance / workload

I am able to achieve a good work/balance I have an acceptable workload

Working from home future preferences

8

49%

45%

6%

54%

40%

6%

1 day or less

2-3 days

4-5 days

If you were given the choice, how many days per week, on average, would you work from a Social Security Scotland building in the future?

Core SG Agency

Slightly more than eight-in-ten (81% within the agency, 84% within core SG) respondents said that they worked in a SG/SSS building for 4 or 5 days a week on average pre-pandemic.

Factors associated with working from home preference

9

64%

29%

4% 1%0%

10%

20%

30%

40%

50%

60%

70%

To a great extent To some extent To a small extent Not at all

I have been able to work as effectively at home as I would in my usual workplace…

65%

23%

6%

8%

33%

69%

69%

25%

2%

8%

25%

67%

To a great extent

To some extent

To a small extent

Not at all

Home working effectiveness by home working preference

1 day a week or less 2-3 days a week 4-5 days a week

Factors associated with working from home preference

10

60%

34%

4%2%

0.4%0%

10%

20%

30%

40%

50%

60%

70%



I have the tools and equipment I need to successfully work from home

62%

31%

17%

35%

61%

59%

3%

7%

24%

Strongly agree

Agree

Do not agree

Equipment availability by home working preference

1 day a week or less 2-3 days a week 4-5 days a week

Factors associated with working from home effectiveness

11

76%

61%

44%

22%

29%

41%

1%4%

11%

1% 3%

0%

10%

20%

30%

40%

50%

60%

70%

80%

A dedicated room, study oroffice set up for work

An area at home set aside forwork (e.g. a desk in a bedroom

or living room but not adedicated room)

A domestic space that is alsoused for work (e.g. a dining

table, sofa, bed)

Working from home effectivenessby working from home area


73%

66%64%

60%

23%

27%31% 30%

1%

6%3%

5%

1% 2%

0%

10%

20%

30%

40%

50%

60%

70%

80%

Chief Digital Office Finance and CorporateServices

Strategy, Change, Data& Engagement

Client Services Delivery

Working from home effectivenessBy division


Thinking about your chosen work style, what types of activities would you use a Social Security Scotland building for in the future?

12

62%

61%

55%

49%

48%

47%

47%

47%

47%

45%

32%

31%

30%

22%

18%

15%

2%

For social interaction

For relationship building and networking

For team meetings

For team working

For large-scale staff meetings e.g. a Division meeting

For learning and development activity

For recruitment activity / inducting new staff

To access facilities e.g. printers, stationery, etc.

For work-related social events

For group ideas/brainstorming sessions

For one-to-one meetings with management

For one-to-one line management

For cross organisation working

For interaction with external stakeholders

For detailed work requiring concentration e.g. writing, data analysis

For interaction with Ministers, the Executive Advisory Body or Executive Team

Other

I am confident that my needs as an employee are being considered in the planning of our ways of working?

13

28%

49%

16%

6%

1%

0%

10%

20%

30%

40%

50%

60%



29%

29%

16%

46%

52%

45%

25%

18%

39%

1 day a week or less

2-3 days a week

4-5 days a week

Confidence that needs are being considered, by future working preference

Strongly agree Agree Do not agree

Confidence that needs are being considered, by future working preference

Your input

• What do you see as the biggest challenges around thisproject?

• Are there any risks you think we should be aware of?

• Do you see any opportunities that you think we must notmiss?

our ways of working

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