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Out of the Frying Pan and Into the Fire Tales of Support

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Page 1: Out Of The Frying Pan 2

Out of the Frying Pan andInto the Fire

Tales of Support

Page 2: Out Of The Frying Pan 2

Who We are

• Derek Henderson

Page 3: Out Of The Frying Pan 2

Who we are

• Ellen Kinsel

Page 4: Out Of The Frying Pan 2

Who we are not

Page 5: Out Of The Frying Pan 2

Hit Any Key

Page 6: Out Of The Frying Pan 2

Bugs

• The world’s first computer bug

Page 7: Out Of The Frying Pan 2

Support Wizards …users’ perspective

Page 8: Out Of The Frying Pan 2

Support Wizards …our perspective

Page 9: Out Of The Frying Pan 2

Support Wizards …some days feel like this

Page 10: Out Of The Frying Pan 2

Support Wizards …others feel like this

Page 11: Out Of The Frying Pan 2

Stories

Page 12: Out Of The Frying Pan 2

What’s Missing in Moodle?

Contact us: [email protected]


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