out which marketing profit - mitchellsupport.commitchellsupport.com/crm/cts/cts.pdf · with...
TRANSCRIPT
WITH MITCHELL 1
CALL TRACKING SERVICES, YOU’LL
OUT WHICH MARKETINGCAMPAIGNS INCREASE YOUR
FINDPROFIT
MITCHELL 1
CTS
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www.mitchell1.com 888.724.6742 x6313
DOES ANYONE ACTUALLY SEE YOUR WEB SITE?
WHICH OF YOUR MAILINGS GENERATES THE BEST RESPONSE?
ARE YOU SUREYOUR YELLOW
PAGES ADS AREWORTH THEEXPENSE?
You spend a lot of money to make your phone ring—but
how is your staff handling each opportunity? Every call
coming through our numbers can be recorded without any
special hardware or software. You’ll hear exactly how your
staff is handling every prospect and customer, allowing
you to take immediate corrective action on poorly handled
calls. Call storage allows you to build a library of good and
poor call examples for training purposes. Because calls are
recorded in the universal MP3 format, you can easily save
calls to your computer or burn them to a CD to make
them easily accessible for future use.
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Display these calls on a maparound your place of business
Indicate that youreviewed this call
and has inputlead information
and/or evaluatedthe employee’s
performance.
Name andaddress
informationreturned fromCaller View is
now editable andhas added fields
like email andadditional phone
numbers.
Listen to how well yourstaff handled the call and
hear how the caller feltabout their experience.
Email a call recording to a memberof your staff, and save your callrecording indefinitely for trainingpurposes.
Record the appointmenttime that resulted fromthe call
www.mitchell1.com 888.724.6742 x6313
MITCHELL 1 CTS CAPTURES EVERY LEAD YOU GENERATE
Mitchell 1 Call Tracking Services (CTS) helps you do more of the right things moreoften, which leads to more customer visits, more repeat business and lower marketingexpenses. No matter where a call comes from, Mitchell 1 helps you make the most ofit. Just place one of our intelligent toll-free numbers every place you advertise toprospects and customers—newspaper ads, radio spots, phone book listings, websitesand more. Calls still come into your business as they do today but, behind the scenes,our patented technology records each inbound phone call and captures actionableinformation on every caller. You’ll know who your potential customers are, wherethey’re coming from, how your shop staff is taking care of your customers and how tore-connect with them if necessary.
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Call Manager™ is an easy touse web application thatplaces all of your inbound callinformation, including callrecordings, into one dynamicinterface. This makes it easy tosort, review and take action onthe leads you generate. Sortyour calls by the employeewho handled them, the ad thatprompted them or follow upwith calls that simply wentunanswered. Integrated leadmanagement features make iteasy to categorize your calltypes and capture appoint-ment times, your caller’s inter-ests, email addresses andadditional contact information.
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www.mitchell1.com 888.724.6742 x6313
You spend thousands on advertising, and it is important that yougain the best return on investment possible. Imagine how muchmoney you could save if you only used the campaigns thatworked. Mitchell 1 ensures you are capitalizing on every leadyour marketing generates from anywhere.
Your primary goal with marketing and advertising is to make the phone ring. Now, make sure you are capitalizing on eachand every lead your marketing campaigns generate. Listen tohow your customers are being treated from any location anytime of day.
With Mitchell 1 CTS, you’ll know where (geographically) yourcustomers are calling from. You can even view the cost per callbased on how many calls your marketing is generating for you.And you’ll never miss another call. Call no-answer, after-hours, and busy signals are all conveniently available via our web reporting tool.
Our professional call center agents will periodically monitor calls,and alert you if they identify an important issue that needs yourimmediate attention. We will also customize your managementreports and will automatically send those to you daily, weekly, ormonthly. You can choose to receive these reports via e-mail and or fax.
MEASURE THE RESULTS
KNOW WHEN YOUR MARKETING WORKS…OR DOESN’T DON’T MISS OUT ON A SINGLE OPPORTUNITY
YOU’RE NOT ALONE WITH MITCHELL 1 CTS
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