OD/HRM/HRD Series

Outline of the ProgramOutline of the Program

VietnamVietnam-Japan Center-Japan Center

JICA expert

Shinichiro Kawaguchi Ph. D.

27 June, 2006 –30 June, 2006

Participative HRM/HRD ProgramParticipative HRM/HRD Program

　　　　　　　 = Personnel Profile =

●Name : Shinichiro Kawaguchi (Japan)

●Date of birth : 08/11/1948

●Occupation : CEO of MSC International Corp.

The representative of

MSC International Network.

●Specialty : International Management consultant & instructor 　　

　　　　　　　　　　　

　　　　　　　　　　　・ Organization Development

　　　・ Human Resource Management

　　　 ・ Human Resource Development

・ Production/Quality Management

●Business filed : 80% overseas, 20% in Japan

VJCC in 2005

1. Diagnostic countermeasures

････････　 Not fire fighting !!!

2. Information Sharing

　　　・・・・・・・　 Not just transfer !!!

3. Interactive/Two way communication

・・・・・・・ Not one way communication !!!

4. Self-management

・・・・・・・ Not being managed by superior !!!

5. Autonomous attitude

・・・・・・・ Not depend on others compulsorily !!!

6. Positive thinking

・・・・・・・　 Not passive thinking !!!

7. Systematic Approach

・・・・・・・ Not disjointed approach !!!

8. Group Dynamics

・・・・・・・・　 Not selfish !!! 　

Basic Stance of My OD/HRD ProgramBasic Stance of My OD/HRD Program

Necessary Managerial Capability Necessary Managerial Capability for New Erafor New Era

Diagnostic CapabilityDiagnostic Capability

Adaptive Capability

Adaptive Capability

Communication Capability

Communication Capability

New Managerial Capability

< New Managerial Capability >< New Managerial Capability >

●●Diagnostic CapabilityDiagnostic Capability : to grasp the current situation of their organization/company and then compare between target level and current level of their goals/objectives and clarify the gap between the two.

●●Adaptive CapabilityAdaptive Capability : to adapt their won activity, competency and relative resources to the contingency in order to decrease the gap.

●●Communication CapabilityCommunication Capability : to share goals/objectives with his/her subordinates and get agreement and cooperation from them in order to decrease the gap.

●●Priority #1Priority #1 : Diagnostic Capability

(From : P. Hersey, el. al (2000) : Management of Organizational Behavior. )

New type of Leadership

Basic Stance of Performance-Based Organization Diagnosis

When we have some illness , medical doctor diagnoses us from various perspectives in order to identify the characteristics and cause of illness.

According to the result of diagnosis , the doctor decide operations and medicines.

In case of medical Doctor

Diagnosis

TreatmentTreatment

To realize our dreams : Health is importantTo realize our dreams : Health is important

Objectives-Objectives-SettingSetting

DesignDesign ManageManagementment

OrganizatiOrganization Levelon Level

Organization Organization Objectives-SettingObjectives-Setting

Organization Organization Design Design

Organization Organization Management Management

Process Process LevelLevel

Process Process Objectives-SettingObjectives-Setting

Process Process DesignDesign

Process Process ManagementManagement

Job LevelJob Level Job Job Objectives-SettingObjectives-Setting

Job Job DesignDesign

Job Job ManagementManagement

Nine Performance Factors for DiagnosisNine Performance Factors for Diagnosis

Hierarchy of OrganizationHierarchy of Organization

OrganizatOrganization ion LevelLevel

Process Process LevelLevel

Job LevelJob Level

= Perspectives =

●Objectives-Setting

●Design

●Management

= Level == Level =

●●Organization LevelOrganization Level

●●Process LevelProcess Level

●●Job LevelJob Level

Diagnosis

Basic Stance of Performance-Based Organization Diagnosis

Corporate Vision, Mission, Values, Business Goals/ObjectivesCorporate Vision, Mission, Values, Business Goals/Objectives

HRM/HRD System

HRM/HRD System

ＳＷＯＴ

●High Organization Performance

●High Management Quality OutputOutput

●High Organization Performance

●High Management Quality OutputOutput

HRM/OMHRM/OM

●●Integrated-MBO Integrated-MBO ●Policy Mgt.●Policy Mgt. ●Project Mgt. ●HRD Planning●HRD Planning ●Wage-System●Wage-System ●B.S.C. ●Risk Management 　● Competency Mgt.

HRM/OMHRM/OM

●●Integrated-MBO Integrated-MBO ●Policy Mgt.●Policy Mgt. ●Project Mgt. ●HRD Planning●HRD Planning ●Wage-System●Wage-System ●B.S.C. ●Risk Management 　● Competency Mgt.

ODOD

●●Integrated-MBOIntegrated-MBO 　　　　　●　● Motivation/Moral Motivation/Moral ●Leadership ●Leadership ●Communication ●Knowledge Mgt. ●Performance Mgt. ●Quality Award●Quality Award 　　●● Competency Mgt.Competency Mgt.

ODOD

●●Integrated-MBOIntegrated-MBO 　　　　　●　● Motivation/Moral Motivation/Moral ●Leadership ●Leadership ●Communication ●Knowledge Mgt. ●Performance Mgt. ●Quality Award●Quality Award 　　●● Competency Mgt.Competency Mgt.

　 　 HRDHRD

●●Integrated-MBOIntegrated-MBO 　　　　　　● Problem-Solving & Decision Making ●Motivation/Moral ●Motivation/Moral ●Leadership ●Leadership ●Communication ●Training ●Competency Mgt.

　 　 HRDHRD

●●Integrated-MBOIntegrated-MBO 　　　　　　● Problem-Solving & Decision Making ●Motivation/Moral ●Motivation/Moral ●Leadership ●Leadership ●Communication ●Training ●Competency Mgt.

Organization LevelOrganization LevelOrganization LevelOrganization Level

Process LevelProcess Level Process LevelProcess Level

Job LevelJob Level Job LevelJob Level

Performance-Performance- based based

Organization Organization DiagnosisDiagnosis

● ● Objectives- Objectives- Setting Setting

●Design ●Design ●Management●Management

InputInput

Conversion ProcessConversion Process

FeedbackFeedback

Framework of Performance-based Organization Diagnosis and CountermeasuresFramework of Performance-based Organization Diagnosis and Countermeasures

Bench MarkingBench Marking Bench MarkingBench Marking

Corporate Vision, Mission, Values, Business Goals/ObjectivesCorporate Vision, Mission, Values, Business Goals/Objectives

Program Schedule From 27 to 30 June,2006.Program Schedule From 27 to 30 June,2006.

Table –1. Syllabus of Training in VJCC-Hanoi

DateLecturer Contents of activity

1st day27, June

S. Kawaguchi ・ Introduction of training content and syllabus・Management Quality & HRD・ Performance-based HRM/HRD・ Individual consultation

2nd day28, June

S. Kawaguchi ・ Organization diagnosis for HRD-Ⅰ・ Organization diagnosis for HRD-Ⅱ・ Organization diagnosis for HRD-Ⅲ・ Job Analysis linked with Performance

development・ Group exercise and presentation・ Individual consultation

3rd day29, June

S. Kawaguchi ・ Performance/Competency Management-Ⅰ・ Performance/Competency Management –Ⅱ・ Group exercise and presentation・ Individual consultation

4th day30, June

S. Kawaguchi ・ QFD-based Training design・ Group exercise regarding training design・ Group presentation ・ HRD Diagnosis1) Morale/Motivation 2) Leadership・ Individual consultation