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Fix 1: Start by Resetting Your Default Browser

Most times, I can fix my Outlook hyperlink problem by resetting my default browser to

Internet Explorer. I start with this step even if I plan to use Firefox as my browser. The

reason I choose this path is Ive had better success and it takes me closer to my end

goal.

To make IE your default browser,

1. Open Internet Explorer

2. ClickTools from the menu

3. Select Internet Options.

4. Click the Programs tab

5. Click the button labeled Make Default.

6. ClickOK.

7. Test a hyperlink in Outlook to see if the web page opens in Internet Explorer.

Fix 2: Reregister Windows DLL Files

Even after resetting your default browser you still cant open hyperlink in Outlook, it

could be one or more registry keys is damaged. The solution is to reregister some of

your DLL files. The process may sound intimidating, but its easy. There are 6 files to

register based on your system. Some configurations use shdocvw.dll and others use

shdoc401.dll.

To reregister the DLL files,

1. Close all open programs.

2. Click the Start button.

3. Select the Runcommand. Vista users can type run in the Start Search textbox.

4. In the Open: textbox, type regsvr32 followed by a space and the file name.

In the screen snap below, Ive used the first file Shdocvw.dll.

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5. Click the OK button. You should see a message showing the process succeeded.

6. ClickOK to dismiss the message.

7. Repeat the procedure for the other DLL files.

regsvr32 Shdocvw.dll (Some system use Shdoc401.dll instead) regsvr32 Oleaut32.dll regsvr32 Actxprxy.dll regsvr32 Mshtml.dll regsvr32 Urlmon.dll regsvr32 Shell32.dll

8. As before, test to see if your Outlook hyperlink problem has been resolved.

Fix 3: Reset the (NONE) URL File Types

If youve gotten to this part, I have to figure your Outlook hyperlinks are still broken.

Dont fret as I have another fix to try. My guess is someplace along the line your file

associations broke. This is the mapping Windows uses to a file type to program. A

common mapping might be .XLS files with Microsoft Excel. In this case, we need to

check URL mappings.

To set URL file associations,

1. Open My Computer.

2. From the Tools menu, select Folder Options

3. Click the File Types tab. A long list of Extensions and File Types appears.

4. Scroll down till you get to (NONE) URL:HyperText Transfer Protocol

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5. Click the Advanced button.

6. Select the bold open item. *

7. ClickEdit

8. Click the Browse button

9. Navigate to where Internet Explorer is located. (For most PC, its at C:\Program

Files\Internet Explorer\iexplore.exe)

10. Add a space and %1 to the end of the file name. (e.g. "C:\Program Files\Internet

Explorer\iexplore.exe" %1)

11. ClickOK.

12. ClickClose.

13. Repeat the process for (NONE) URL:HyperText Transfer Protocol with Privacy.

http://www.timeatlas.com/images/stories/folder-options-dialog.pnghttp://www.timeatlas.com/images/stories/folder-options-dialog.png

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* If open doesnt show, clickNew and type open in the action box.

Back to Firefox (Optional)

Once you get the Outlook links to open in Internet Explorer, you can change your

default browser to Firefox. This should roll down to Outlook so any embedded

hyperlinks will open in the correct browser.

To set Firefox 3 as your default browser,

1. Open Firefox

2. Select Tools from the menu

3. Select Options

4. ClickAdvanced

5. Click the Check Now button

6. ClickYes if the default browser is not set.

7. ClickOK.

Note: For Firefox 2.x users, click Main instead of Advanced.

If this step doesnt work, you might check the Mozilla Knowledgebase article, SettingFirefox as the default browser does not work.

Last Updated (Saturday, 14 August 2010 19:14)

http://support.mozilla.com/en-US/kb/Setting+Firefox+as+the+default+browser+does+not+workhttp://support.mozilla.com/en-US/kb/Setting+Firefox+as+the+default+browser+does+not+workhttp://support.mozilla.com/en-US/kb/Setting+Firefox+as+the+default+browser+does+not+workhttp://support.mozilla.com/en-US/kb/Setting+Firefox+as+the+default+browser+does+not+workhttp://support.mozilla.com/en-US/kb/Setting+Firefox+as+the+default+browser+does+not+work