outsourced managed solutions - employment | career...experis | tuesday, september 06, 2011 3 experis...
TRANSCRIPT
Steve Hawk, Director - OMS
Tuesday, September 06, 2011
Outsourced Managed Solutions
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Experis | Tuesday, September 06, 2011 3
Experis Outsourced Managed Solutions (OMS)
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• We have been managing outsourced solutions for clients since 1997.
• U.S. OMS Statistics:– More than 50 OMS efforts for multiple
clients
– Retention rates are typically 6-8% better than national averages
– Average tenure of a Manpower OMS employee is 2.4 years
– Argentina– Australia– Austria– Brazil– Belgium– Bulgaria– Canada– China– Czech Republic
– Denmark– Finland– France– Greece– Hong Kong– Hungary– India– Ireland– Israel
– Italy– Japan– Korea– Malaysia– Mexico– Netherlands– New Zealand– Norway– Philippines
– Poland– Portugal– Romania– South Africa– Spain– Sweden– Switzerland– Taiwan– United Kingdom
• We provide global OMS expertise to clients in at least 52 countries.
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• Partial Project OutsourcingPartial outsourcing is provided when a Client wants Experis to own some responsibility for team management, project execution and completion of deliverables, but maintains direct control of key elements of the overall effort.
• Full Project OutsourcingExperis has responsibility for all aspects of project execution including: personnel management, project execution and completion of deliverables.
ProfessionalResourcing
Partial Project Outsourcing
Full Project Outsourcing
Experis Solution:
Staffing Support Project Solutions SupportClient Need:
Client Engagement Options
• Professional ResourcingThis is the Experis solution when a client wants or needs temporary staffing resources. These resources are typically short-term resources needed to augment client teams.
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Staffing Model vs OMS Model
Contracts &Staffing Needs
Benefits
Work Direction
PayrollExperis TemporaryEmployee
Client
ContractPerformance
Project Solutions OMS Model
Discovery, SOW Negotiation and Escalation
Payroll
Benefits
Experis OMSEmployee
Client
Staffing Needs
Experis
Experis EngagementManager
Professional Resourcing Model
Work Schedule
Hiring Decisions
Experis
Work Direction
Work ScheduleHiring Decisions
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Outsourced Managed Services Model• Governed by a Statement of Work (SOW)
– Deliverables– Schedule– Pricing– Service Level Agreements (SLA)– Metrics / Reporting Requirements– Change Process
• Oversight by an assigned Engagement Manager– Provide dedicated HR Management – Payroll management– Manage workforce planning and scheduling – Cross-shift scheduling and resource monitoring and planning– Project performance and reporting– Invoicing and reporting consolidation point– Metrics analysis– Monitoring of client service levels– Manage project budget for staff costs– Overtime management according to workforce planning schedules
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Typical Pricing Models
• Time and Materials• Fixed Price: A negotiated fixed fee is charged for each hour of work for each
position. (Example: All PC Technicians = $35/hr bill rate)
• Mark-up Fee: A fixed percentage mark-up over pay rate. (Example: Project Manager being paid $30/hr, the bill rate = $30 x 1.36, or $27.20/hr)
• Fixed Fee• A fixed, negotiated fee for work performed over a set period of time. (Example:
Monthly cost to perform all work will be $10k)
• Fee for Service• Charges a fixed, negotiated fee for each service that is performed. (Example: $20 per
resume submitted)
