04/11/2023 1

Presented by-Saurav Nath(39)

INTERNATIONAL OUTSOURCING

04/11/2023 2

OUTSOURCING

Outsourcing is the contracting of the management and/or execution of a business function to an outside third-party contractor or subcontractor. Outsourcing typically refers to the contracting of services to an offshore, rather than domestic company and is termed as International Outsourcing.

04/11/2023 3

Why Outsource?

1. Factor Cost advantage

2. Superior Competency

3. Utilization Improvement

4. Economy of Sale

5. Business Risk Mitigation

6. Availability of a highly qualified skilled of labor

04/11/2023 4

Types of International outsourcing:

1. Transactional 2. Best of breed3. Offshore4. Shred services5. Business process6. E-business

04/11/2023 5

The International outsourcing’s Portfolio

• Customer Interaction Services• Industry Specific Services• Payment Services• Supply Chain Management• Finance and Accounting Services• HR Processing and HR Outsourcing

04/11/2023 6

Why Outsourcing from India?• Appropriate time zone difference with West and the brand

equity built by the software services sector.

• 2nd largest pool of English speaking, scientists, technical & IT manpower.

• Government support.

• Cost Advantage.

• Expertise in new technology.

• Reasonable technical innovations.

• Cost effective labour & low cost of living

04/11/2023 7

In terms of cost and other non-cost consideration:

OUTSOURSING INDIA CHINA RUSSIA CANADA IRELAND

Government support 1 3 3 2 1

Labour pool 1 3 3 2 3

Infrastructure 2 2 3 1 1

Educational system 1 1 1 1 1

Cost advantage 1 1 1 2 3

Quality 1 3 3 1 1

Cultural Compatibility 2 3 3 1 1

Time/distance advantage 1 1 2 3 3

English proficiency 1 3 3 1 1

1-High 2-Medium 3-Low

04/11/2023 8

SOME FACTS AND FIGURES

SIZE AND GROWTH OF INDIAN OUTSOURCING MARKET

SIZE AND GROWTH OF INDIAN BPO

04/11/2023 9

04/11/2023 10

Thank You