CUSTOMER DRIVEN ORGANIZATION WORKSHOP

Total Workforce Training Solutions

8374 Market Street #167, Lakewood Ranch, Florida 34202 USA | Telephone: 941-556-1299 | Fax: 941-866-1953 | Website: www.TrainingforEntrepreneurs.com | E-mail

Exceed your customers’ expectations… Workshop Title: Customer Driven Organization Workshop Module: Manegerial Training and Development Module Learning Type: Instructor-led Workshop Format: Paper-based Workshop; each workshop package includes a content rich, graphically appealing, animated PowerPoint presentation with interactive exercises and detailed worksheets. The PowerPoint is supplemented with a Learner's Workbook, Training Games, and a Learner's Recommended Reading List. Duration: Half day or Full day [The time allotment for this learning experience may vary from group to group.] Brief Workshop Description:

Customer Driven Organization Workshop is an instructor-led, interactive, multi-media Workshop. Customer Driven Organization Workshop looks at the various organizational components that come into play as you lead your organization to excellence in customer service. Customer Driven Organization Workshop will help you learn the skills necessary for enhancing customer relationships and for gaining as well as maintaining repeat business…

Workshop Outline (Unit Topic):

Unit 1: Introduction Unit 2: Identifying Customers Unit 3: Knowing Your Customer Unit 4: Losing Customers Unit 5: Culture & Standards Unit 6: Communicating with Customers Unit 7: Customer Styles Unit 8: Complaints Unit 9: Summary

Self-Assessment:

In order to measure learner progress on a continual basis, knowledge checks and hands-on exercises can be incorporated throughout this Workshop. Workshop Take-Aways: With the Customer Driven Organization Workshop you will:

Identify Importance of the customer to any organization

Value excellent service for both internal and excellent customers

CUSTOMER DRIVEN ORGANIZATION WORKSHOP

Total Workforce Training Solutions

8374 Market Street #167, Lakewood Ranch, Florida 34202 USA | Telephone: 941-556-1299 | Fax: 941-866-1953 | Website: www.TrainingforEntrepreneurs.com | E-mail

Identify factors that can prevent an organization from maximizing customer value

Understand Customer service levels and customer-driven organization

Learn to identify Customer Types

Receive a personalized Certificate of Training upon completion of the Customer Driven Organizationt Workshop that is suitable for mounting or framing.

Who Should Enroll in this Workshop?

This Workshop is recommended for customer service representatives, technical and support personnel, field service representatives, account managers, credit/billing specialists, small business owners, and managers who want to reinforce their skills and train their staff for better customer relationships.

Workshop Certification:

The TFE Certification Program recognizes individuals who have fulfilled their commitment to completing a TFE training Workshop. Once you have completed a TFE Workshop, you can request formal verification from TFE. This written verification comes to you in the form of a personalized, downloadable Certificate of Training which confirms that you have successfully completed a particular Workshop on a specific date. The TFE Certificate of Training is suitable for mounting or framing.

Mounting plaque is not included.