Overview of products, services and

capabilities

Enterprise Agreement Capabilities

Subscription

Desktop

(Common)

• For desktop enterprise products and services

only.

• Flex up and down annually.

• Provides access to new capability.

• Delivers a simplified licensing approach.

• Keep current perpetual licenses owned today

by government. (Office 2013 and Windows 8.1)

• Supports “as a Service” IT strategy.

• Improves ability to manage aggregate usage

fluctuations.

• Maintain perpetual licensing model for server

and non enterprise products.

• Predicable infrastructure base with less

fluctuation.

• Continued access to latest versions.

• Leverage software assurance use rights for

license mobility and virtualisation.

• Implement software assurance benefits for

deployment and modernisation.

Enterprise Agreement

Perpetual Server

and Additional

Product

Commitment Focus

Active Directory

Office 365 ProPlus Click-to-Run

Common Desktop capability across

government

Office 365 is your complete office in the cloud

Business-

class Email

HD Video

Conferencing

File

Sharing

Plus

Anywhere

Access

Simple IT

Managemen

t

Financially-

backed SLA

Technical

Support

Office Desktop Apps

Office Web Apps

Office Mobile

Enterprise E3 Enterprise E4

Push Push

Enterprise Social Network

Discussions, Polls, Events ● ●

Groups for Team Collaboration ● ●

Basic External Networks ● ●

Enterprise-Ready Security ● ●

File Sharing, Versioning ● ●

Desktop and Mobile Application ● ●

API Access for Custom Apps ● ●

Group Admin Controls

Group Admin Controls ● ●

Group Privacy ● ●

Group Content Moderation ● ●

Enterprise Admin Controls

Custom Branding and Usage Policy ●

User and App Management ●

Single Sign-On ●

Manage and Delete Content ●

Network Announcements ●

Monitor Keywords ●

Export data for eDiscovery ●

Enterprise Integrations

Active Directory Sync ●

Universal Search Across Systems ●

Provision Employees without Email ●

Support and Services

Yammer Success Center ● ●

Customer Success Program ●

Support Services ●

Pricing $0 $3

Yammer Features

• Your nominated technical contact

• Receives advance notice of updates, fixes, and future releases

• Will be contacted in the coming weeks to get your tenant created

• Your space in Office 365 for delivering services and storing data

• Online portal for your department or agency

• Where you manage your users and allocate licenses from the whole of government pool

• Unique to your tenant

• Can be seen in the browser address

• Cannot be changed once set

Office 365 needs to check your account type before prompting you for a password

Office 365 will then log you in and activate Office for iPad

Here you can decide to help improve Office for iPad by sending some diagnostic information to Microsoft.

You’re all set!

You can now start using Office for iPad.

Administrators can manage which users are licensed to run Office through the Office 365 Administration Portal

Users can manage which of their computers are licensed to run Office through the Office 365 Portal

User

Microsoft Account Ex: alice@outlook.com

User

Organisational Account Ex: alice@dsdbi.vic.gov.au

Microsoft Account Organisational Account

Directory

store

Authentication

platform

Windows Azure

Active Directory

OAuth2

SAML-P

WS-Federation

Metadata

Graph API

Microsoft and Digital Government Services

Active Directory

Office 365 ProPlus Click-to-Run

Common Desktop capability across

government

Cloud Vantage Services Approach A flexible suite of professional services delivered by an integrated team of experts

Managed

Lifecycle Cloud expertise to align people,

technology and processes.

Managed

Deployment A proven deployment methodology for

transitioning to Office 365 quickly and

smoothly.

Managed

Support*

A specialized Office 365 support team

provides assistance, incident resolution and

proactive services.

Service Lifecycle Management

A Services Delivery Executive (SDE) to support a

smooth cloud transition and accelerate value.

Cloud Strategy & Planning

Workshops focused on cloud strategy,

datacenter optimization, and productivity.

User Adoption Acceleration

Workshops focused on accelerating adoption

through recommended tools and practices.

Service Enablement (FastTrack Deploy)

Core deployment services to get you up and running on Office 365 quickly.

Service Enhancement

Enable requirements such as AD FS, multi-forest,

hybrid coexistence, and environment remediation.

Migration Services

Migrate your data from your on premise

mail systems to Office 365.

Service Delivery Management

Dedicated service and support management and Office 365 update guidance.

Resolution Services

24/7 assistance and escalation for urgent issues

with direct access to top technical experts.

Education & Process Improvement

Workshops focused on administration and configuration and operational management.

Service Lifecycle Management

Cloud Strategy and Planning

User Adoption Planning and Practices

Cloud expertise to align people, technology, and processes M

an

ag

ed

Life

cycle

Social Activation

Core Service Enablement

Messaging Enablement

Office Pro Plus Enablement

SharePoint Online Enablement

Lync Online Enablement

Yammer Enablement

Enhanced Deployment

Deployment services to get you up and running on Office 365 Service quickly

Enhanced deployment and migration services for your unique environment

Ma

na

ge

d

De

plo

ym

en

t

FastTrack Deployment

Cloud Identity Optimization AD FS Configuration

Hybrid Coexistence Configuration Forefront Identity Manager (FIM)

Connector Configuration

Customer Environment Remediation

Mailbox Migration to Office 365 Service

Cloud Vantage Services for Office 365

40

A specialized Office 365 support team provides assistance, incident resolution, and proactive services

Ma

na

ge

d

Su

pp

ort

* Service Delivery Management

Technical Problem Resolution

Cloud Help Desk Incident Process Mapping

Administration and Configuration Workshops

Operational Knowledge Management

Change and Configuration Management

Cloud Help Desk Optimization

Operations Strategic Review

Recommended Elements For Victorian Government

Act

ivit

y

Organic

Engagement kickoff

Activate Yammer

Setup Yammer Directory

(DSync)

Yammer Identity

Federation

Create Admin Account

Integrate Yammer/SPO

Network Launch

Rollout

Outline Vision

Map to Value

Define Executive

Sponsorship

Review Five Core

Plans

Begin Working Social

Identify Rollout Team

Set Yammer Configurations

Integrations

Finalize Training Plan

Finalize Coaching Plan

Finalize Communication Plan

Finalize Resistance

Management Plan

Finalize Rewards and

Recognition Plan

Monitor Network

Evaluate Success

Criteria

Ongoing Coaching

10 weeks

Engagement Conclusion

Address

Next Scenarios/Steps

Next

Steps Evaluate/Adapt/Iterate Working Social

Define Vision, Map

Values & Workforce

Yammer

Enablement

3 Weeks 3 Weeks 3 Weeks 1 Week

Executive

Announcement

Social Activation Yammer Enablement (10 weeks)

Proposed Cloud Transformation Key milestones for Departments

CVS Fit

Service

Enablement &

Enhancements

Service On

boarding

Social Activation

Cloud Strategy

& Planning

April May June July August September October

Cloud Service Delivery Executive

Premier Support for Office 365

Dep

loym

en

t Lif

ecy

cle

Su

pp

ort

Cloud Helpdesk

Optimisation