overview oracle applications 1515588
TRANSCRIPT
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An Overview of Oracle's Use of Oracle
Applications
Dave Stephens, GVP, Oracle Applications Labs
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We run the applications that run Oracle
We drive enhancements based on our experienceWe share best practices with our customers
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Primary Oracle Internal Systems
CRM
• Sales Force Automation
• Marketing
Financials & Core ERP
• GL, AR, AP
• Quoting, Ordering, Contracts
• Service Contracts & Install Base
• Expenses and Procurement
HR• Core HR & Payroll
• Recruitment
System: Siebel
Support
• Incident Reporting
• Triage and Resolution
System: Siebel + Custom
System: E-Business Suite
Reporting
• Bookings & Forecasts
• Customer 360
• Support Contracts Backlog
• Actuals Reporting
Systems: OBIA & OBIEE
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Mission Impossible: The Story You Know...
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Enabling Efficiency: Finance SSC’s
• Controllers• Order Entry
• AR / Cash Apps• Exp Reporting
• Purchasing• Fixed Assets• Project Acct• Credit &
Collections• Customer Data
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And Then
• Over 1000 enterprise application systems
• Regional and global ERP’s, CRM’s, fractured BI
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Mission Impossible: The Sequel
• Deliver $1.5B in operational value
• Combine all major systems – Within 12 months of acquisition
– Implementing only global solutions
– Without impacting ongoing sales & support
In a business we’d never been in before
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Timeline
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Step 1 – HR & Payroll
• Within 13 days of US LEC
– We migrated all 12,000 Sun employees into Oracle’s global HR systems
– We successfully ran payroll using Oracle’s central Payroll systems
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Step 1 – HR & Payroll
• Before
– Fragmented HR systems, combination of outsourced HR & internal systems
• After
– Single global HR system running R12 E-Business Suite
– Better reporting on retention, performance, and overall HR trends
• How
– Standard HR employee conversion template for M&A
– Automate employee data uploads
– Automated payroll processing
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Step 2 – Service Contracts
• Within 6 months
– We migrated Sun’s entire 20M record install base
– And over 250K Support Contracts representing $ billions
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Step 2 – Service Contracts
• Before
– Standalone 11i install base and service contracts system – Insecure, unreliable install base data (accessible by 15,000 employees)
– No standard structure for representing an asset’s topology
• After
– OM-integrated R12 install base and service contracts systems
• Hardware and software renewals run out of a single, global system for all of Oracle – Secure, reliable, install base data across hardware and software assets
– Defined standard structure for hardware asset topologies
• How
– Massively parallel data migration approach
– Data cleansing and enrichment tools – Central policy controls around user access (75 employees)
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Step 3 – Global Trade Management
• Within 7 months
– Decommissioned SAP GTS system for hardware export compliance
– Became 1st live customer of Oracle GTM
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Step 3 – Global Trade Management
• Before
– Over 1M manual screenings for export compliance per year
– Overly complex compliance checking scheme involving 69 custom systems
– Missing compliance checks for spares transactions
• After
– 100% automated screening for hardware export compliance without any gaps
– Out-of-the-box integration with E-Business Suite (no more custom interfaces)
• How
– Upgraded from SAP to Oracle
– Defined export screening policy around central TCA customer record
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Step 4 – M9K Upgrade
• Within 8 months
– Migrated E-Business Suite from Sun E10K Machines to triple-nodeM9000
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Step 4 – M9K Upgrade
• Before
– Central E-Business Suite running at or near capacity on software business alone – Sun hardware business adds 40% additional load
• After
– Hit target of CPU load < 20%, IOPS < 40%, Memory <40% for combined business
– Completed upgrade in less than 1 hour outage window
• How
– Database replay for true application load testing
– Oracle Application Testing Suite (OATS)
– SQL Performance Analyzer (SPA)
– Dataguard switchover (primary / standby)
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Step 5 – Agile PLM
• Within 8 months
– Implemented a single PLM system across hardware engineering
– True “art to part”; Integrated PLM with Supply Chain for automatedpublication of ECO’s
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Step 5 – Agile PLM
• Before
– Multiple standalone MatrixOne systems – No PLM, just PDM
– No single item or BOM standards, numbering, or attribution
– No integration with Manufacturing and Supply Chain systems, manual ECO’s
• After – Single global system for PLM, 25K Items, 4700 ECO’s to-date
– Standard item numbering, naming, and attribution
– Automated ECO’s to Manufacturing and Supply Chain
• How – Agile PLM + out-of-the-box interfaces
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Step 6 – R12.1.3 Upgrade
• Within 9 months
– Upgraded 20TB Global E-Business Suite from R12.1.1 to R12.1.3
– Included all setups & code required for SCM go-live
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Step 6 – R12.1.3 Upgrade
• Before
– E-Business Suite running Oracle’s software business only
• After
– Added SCM, including dedicated Value Chain Planning system
• How
– Took the first development build of R12.1.3 before even QA had a chance to runtheir regression testing
– Tuned 50,000 SQL scripts to complete upgrade across 20TB database in lessthan 9 hours total system downtime
– Contributed all performance tuning work back into standard product
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Step 7 – Field Service
• Within 11 months
– Deployed new, web-based Support & Field Service solutions
– Centralized dispatch and implemented auto-scheduling to hit SLA’s
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Step 7 – Field Service
• Before
– Disparate support systems with no install base access, resulting in 90% phonebased support delivery
– Regional field service systems and processes, manual FSE assignment
• After
– Single global web-based support system across software & hardware withcomplete and accurate install base record (90% phone 40% phone)
– Single global field service solution with central dispatch model worldwide
• How
– Oracle Field Service with Advanced Scheduler – Mobile client for daily schedule & FSE de-brief
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Step 8 – Supply Chain Management
• Within 1 year
– Implemented brand new supply chain systems & processes
– Implemented brand new demand and supply chain planning systems
– Moved from pick-to-order to assemble-to-order supply chain
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Step 8 – Supply Chain Management
• Before
– E-Business Suite running Oracle’s software business only
• After
– Added SCM, including dedicated Value Chain Planning system
• How
– Wind down of production on legacy system using roped-off inventory
– Dedicated Demantra and ASCP running daily and weekly schedules for demandand supply chain planning
– Integrated configurator embedded into Quote-to-order process with shared item
attribution across Ops, Engineering, and Ordering – Operational Data Store with cut data set using GoldenGate for real-time streaming
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Mission Impossible: The Ending
• Delivered $1.5B in operational value
• Combined all major systems – Within 12 months of acquisition
– Implementing only global solutions
– Without impacting ongoing sales & support
And cut IT costs by over $50M
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Now - Primary Oracle Internal Systems
CRM
• Sales Force Automation
• Marketing
Financials & Core ERP
HR
Value Chain Management
• Items, BOMs, Configurations
• Global Inventory
• Internal and External Mfg
• Field Service
• Planning
System: Siebel
Support
• Incident Reporting
• Triage and Resolution
System: Siebel + Custom
System: E-Business Suite
Reporting
• Bookings & Forecasts
• Customer 360
• Support Contracts Backlog
• Actuals Reporting
• SCM Operational Reports
Systems: OBIA, Hyperion,GoldenGate & OBIEE
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What’s Next: 3 Things
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Complete Sun Integration
• Global deployment of Service Logistics including ServiceParts Planning – September 25th: Americas Go-Live
• Replaced Servigistics with Service Parts Planning
• Single Value Chain Planning across SCM and Service Logistics• Global Single Inventory across Manufacturing & Spares
– Europe and APAC Go-Lives to follow within weeks
– Standard B2B Integration with Logistics provider
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Deploy Oracle Fusion Applications
• We are aggressively implementing Fusion Applications – Fusion CRM
– Fusion HCM
– Fusion Accounting Hub
– Fusion ERP for select subsidiary• First go-live scheduled for end-of-year
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Open a Conversation with You
• Show what an all-Oracle shop can do
– Pushing the boundaries on: Agility, Automation, Insight
• Be “Apps Scientists”
– Recording quantitative results on what
works and what doesn’t
• Share our findings with you!
– Producing running series of technicalwhitepapers by functional area
– Twitter: @OracleAppsLabs
can do
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