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Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig, Ph.D., CPCU, President & Economist Insurance Information Institute 110 William Street New York, NY 10038 Tel: 212.346.5520 Cell: 917.453.1885 [email protected]

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Page 1: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

Overview & Outlook for the P/C Insurance Industry

Financial and Catastrophe Loss Update

Insurance Information Institute

June 22, 2011

Robert P. Hartwig, Ph.D., CPCU, President & EconomistInsurance Information Institute 110 William Street New York, NY 10038

Tel: 212.346.5520 Cell: 917.453.1885 [email protected] www.iii.org

Page 2: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

2

Catastrophic Loss –Catastrophe Losses Trends

Are Trending Adversely

Global Catastrophes Are Hitting Insurers Hard in 2011, but Remain

Manageable

Page 3: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

3

SPRING 2011 TORNADO OUTBREAK

2011 Will Be Among the Most Deadly and Expensive for Tornadoes In History

Page 4: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

Insured Loss Estimates from April 2011 Tornadoes*

$- $1 $2 $3 $4 $5 $6 $7 $8 $9 $10

AIR Worldwide

RMS

Eqecat

$3.5 - $6.0 bn

$5 - $7 bn

$5 - 7 bn

4

*As of June 17, 2011. Sources: AIR Worldwide, Eqecat, RMS; Insurance Information Institute research.

(Insured Losses, $ Billions)

The April tornadoes killed

more that 300 people and

caused as much as $7 billion in insured losses

Page 5: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

Insured Loss Estimates from May 2011 (Joplin) Tornadoes*

$- $1 $2 $3 $4 $5 $6 $7 $8 $9 $10

AIR Worldwide

RMS

Eqecat

$2 - $6 bn

$2 - $6 bn

$1 - $3 bn

5

*As of June 17, 2011. Sources: AIR Worldwide, Eqecat, RMS; Insurance Information Institute research.

(Insured Losses, $ Billions)

The May tornadoes killed

more that 125 people and

caused as much as $6 billion in insured losses

Page 6: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

6

Summary of Recent Tornado Activity

There Have Been 1,482 Tornadoes Through June 16 in the US

537 People Have Been Killed

The April 27 Tornado Outbreak Killed at Least 342 People

Now the 2nd deadliest outbreak in US history (747 killed in march 1925 event)

States impacted: AR, TN, LA, MS, GA and especially AL

Insured Losses Estimated at $3.5B to $7B

Economic Losses Likely in the $7 Bill to $14 Bill Range

The May 22 Tornado in Joplin, MO, Killed at Least 130 People

Largest number of deaths from a single tornado

Insured Losses Estimated at $1B to $6B

P/C Insurance Industry is Very Strong and Will Encounter No Difficulties in Paying these Claims

Page 7: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

7

1,1

33

1,1

32 1

,29

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1,1

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82 1

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1,1

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94

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0

200

400

600

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90 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11P

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rna

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100

200

300

400

500

600

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mb

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Number of Tornadoes

Number of Deaths

*2011 is preliminary data through June 16.Source: U.S. Department of Commerce, Storm Prediction Center, National Weather Service.

Number of Tornadoes and Related Deaths, 1990 – 2011*

Tornadoes have already claimed more than 500 lives

There were already 1,482 tornadoes in the US by June 16

Page 8: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

U.S. Tornado Count, 2005-2010

Source: NOAA 8

There were 1,483 tornadoes in the US in 2010, slightly

above average

2011 is shaping to be a deadlier

version of 2008

Page 9: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

Location of Tornadoes in the US, January 1—June 16, 2011

Source: NOAA Storm Prediction Center; http://www.spc.noaa.gov/climo/online/monthly/2011_annual_summary.html# 9

1,482 tornadoes had killed more than 500 people through June 16, including at least 340 on April 26 mostly in the

Tuscaloosa area, and 130 in Joplin

on May 22

Page 10: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

Location of Large Hail Reports in the US, January 1—June 16, 2011

Source: NOAA Storm Prediction Center; http://www.spc.noaa.gov/climo/online/monthly/2011_annual_summary.html# 10

There were 6,241 “Large Hail”

reports through June 16, causing extensive damage

to homes, businesses and

vehicles

Page 11: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

Location of Wind Damage Reports in the US, January 1—June 16, 2011

Source: NOAA Storm Prediction Center; http://www.spc.noaa.gov/climo/online/monthly/2011_annual_summary.html# 11

There were 8,812 “Wind Damage” reports through

June 16, causing extensive damage

to homes and, businesses

Page 12: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

Severe Weather Reports,January 1—June 16, 2011

12Source: NOAA Storm Prediction Center; http://www.spc.noaa.gov/climo/online/monthly/2011_annual_summary.html#

There have been 16,535

severe weather reports through

June 16; including 1,482

tornadoes; 6,241 “Large Hail” reports

and 8,812 high wind events

Page 13: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

Large Hail, 6,241 , 38%

Tornadoes, 1,482 , 9%

Wind Damage,

8,812 , 53%

Tornadoes accounted for just 9% of all Severe Weather

Reports through mid- June but more than

500 deaths

Number of Severe Weather Reports in US, by Type: January 1—June 16, 2011

Source: NOAA Storm Prediction Center; http://www.spc.noaa.gov/climo/online/monthly/2011_annual_summary.html#

Page 14: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

14

US CATASTROPHE INSURED LOSS UPDATE

First Half 2011 CAT Losses Already Exceed All of 2010 and Could Become One of the Most

Expensive Years on Record

I.I.I./Munich Re First Half 2011 US & Global CAT Loss Webinar July 12 @ 11AM ET

Page 15: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

15

$8

.3

$7

.4

$2

.6 $1

0.1

$8

.3

$4

.6

$2

6.5

$5

.9 $1

2.9 $

27

.5

$6

1.9

$9

.2

$6

.7

$2

7.1

$1

0.6

$1

3.6

$1

7.0

$1

00

.0

$7

.5

$2

.7

$4

.7

$2

2.9

$5

.5 $1

6.9

$0

$20

$40

$60

$80

$100

$120

89 90 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11*20??

US Insured Catastrophe Losses

*First half 2011 (est.) based on PCS actual figure of $16.6 billion through June 15.Note: 2001 figure includes $20.3B for 9/11 losses reported through 12/31/01. Includes only business and personal property claims, business interruption and auto claims. Non-prop/BI losses = $12.2B.Sources: Property Claims Service/ISO; Insurance Information Institute.

First Half 2011 US CAT Losses Already Exceed Losses from All of 2010. Even Modest Hurricane Losses Will Make 2011 Among the

Most Expensive Ever for CATs

$100 Billion CAT Year is Coming Eventually

Record Tornado Losses Caused

H1 CAT Losses to Surge

($ Billions)

2000s: A Decade of Disaster

2000s: $193B (up 117%)

1990s: $89B

Page 16: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

16

Top 12 (13?) Most Costly Disastersin U.S. History

(Insured Losses, 2010 Dollars, $ Billions)

*Losses will actually be broken down into several “events” as determined by PCS.Sources: PCS; Insurance Information Institute inflation adjustments.

$11.5 $12.8 $14.0$17.5

$22.6 $23.1

$45.8

$8.6$8.2$6.7$6.3$5.3$4.3

$0$5

$10$15$20$25

$30$35$40

$45$50

Jeanne(2004)

Frances(2004)

Rita (2005)

Hugo (1989)

Ivan (2004)

Charley(2004)

Wilma(2005)

Ike (2008)

SpringTornadoes*

(2011)

Northridge(1994)

Andrew(1992)

9/11 Attack(2001)

Katrina(2005)

Taken as a single event, the Spring 2011 tornado season

would likely become 5th costliest event in US insurance history

Page 17: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

17

Combined Ratio Points Associated with Catastrophe Losses: 1960 – 2011:H1*

*Insurance Information Institute estimates for 2010 and 2011:H1Notes: Private carrier losses only. Excludes loss adjustment expenses and reinsurance reinstatement premiums. Figures are adjusted for losses ultimately paid by foreign insurers and reinsurers.Source: ISO; Insurance Information Institute.

0.4

1.2

0.4 0.

8 1.3

0.3 0.4 0.

71.

51.

00.

40.

4 0.7

1.8

1.1

0.6

1.4 2.

01.

3 2.0

0.5

0.5 0.7

3.0

1.2

2.1

8.8

2.3

5.9

3.3

2.8

1.0

3.6

2.9

1.6

5.4

1.6

3.3

3.3

8.1

2.7

1.6

5.0

2.6 3.

35.

0

3.6

0.9

0.1

1.1

1.1

0.8

0

1

2

3

4

5

6

7

8

9

10

1960

1962

1964

1966

1968

1970

1972

1974

1976

1978

1980

1982

1984

1986

1988

1990

1992

1994

1996

1998

2000

2002

2004

2006

2008

2010

E

The Catastrophe Loss Component of Private Insurer Losses Has Increased Sharply in Recent Decades

Avg. CAT Loss Component of the Combined Ratio

by Decade

1960s: 1.04 1970s: 0.85 1980s: 1.31 1990s: 3.39 2000s: 3.52 2010s: 4.15*

Combined Ratio Points

Page 18: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

Nu

mb

er

Geophysical (earthquake, tsunami, volcanic activity)

Climatological (temperature extremes, drought, wildfire)

Meteorological (storm)

Hydrological (flood, mass movement)

Natural Disasters in the United States, 1980 – 2010Number of Events (Annual Totals 1980 – 2010)

Source: MR NatCatSERVICE 18

There were a record 247 natural disaster events in

the US in 2010

Page 19: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

U.S. Thunderstorm Loss Trends, 1980 – 2010 (Annual Totals)

Source: Property Claims Service, MR NatCatSERVICE 19

Thunderstorm losses in 2010 totaled $9.5 billion, the

3rd highest ever

Average thunderstorm losses have now quintupled since

the early 1980s

Hurricanes get all the headlines, but thunderstorms are consistent

producers of large scale loss

Page 20: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

Source: Property Claims Service, MR NatCatSERVICE

U.S. Winter Storm Loss Trends, 1980 – 2010 (Annual Totals)

20

Insured winter storm losses in 2010 are one of the top five in US history, totaling

$2.6 billion in 2010

Page 21: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

21

Inflation Adjusted U.S. Catastrophe Losses by Cause of Loss, 1990–20091

0.1%

2.4%

3.3%5.2%

7.0%

7.4%

29.1%

45.4%

1.Catastrophes are defined as events causing direct insured losses to property of $25 million or more in 2009 dollars.2.Excludes snow.3.Does not include NFIP flood losses4.Includes wildland fires5.Includes civil disorders, water damage, utility disruptions and non-property losses such as those covered by workers compensation.Source: ISO’s Property Claim Services Unit.

Hurricanes & Tropical Storms, $152.4

Fires (4), $8.0

Tornadoes (2), $97.8

Winter Storms, $25.0

Terrorism, $23.6

Geological Events, $17.6

Wind/Hail/Flood (3), $11.1

Other (5), $0.5

Wind losses are by far cause the most catastrophe losses,

even if hurricanes/TS are excluded.

Page 22: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

22

Inflation Adjusted U.S. Catastrophe Losses by Cause of Loss, 1990–2011:H11

0.2%

2.4%

3.4%4.9%

6.6%

8.0%

31.8%

42.7%

1.Catastrophes are defined as events causing direct insured losses to property of $25 million or more in 2009 dollars.2.Excludes snow.3.Does not include NFIP flood losses4.Includes wildland fires5.Includes civil disorders, water damage, utility disruptions and non-property losses such as those covered by workers compensation.Source: ISO’s Property Claim Services Unit.

Hurricanes & Tropical Storms, $160.5

Fires (4), $9.0

Tornadoes (2), $119.5

Winter Storms, $30.0

Terrorism, $24.9

Geological Events, $18.5

Wind/Hail/Flood (3), $12.7

Other (5), $0.6

Wind losses are by far cause the most catastrophe losses,

even if hurricanes/TS are excluded.

Tornado share of CAT losses is

rising

Page 23: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

23

Outlook for the 2011 Atlantic Hurricane Season

Above Average Activity, More Landfalls Expected

Page 24: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

Outlook for 2011 Hurricane Season: 75% More Active Than Average

Average* 2005(Katrina Year)

2011F

Named Storms 9.6 28 16

Named Storm Days 49.1 115.5 80

Hurricanes 5.9 14 9

Hurricane Days 24.5 47.5 35

Intense Hurricanes 2.3 7 5

Intense Hurricane Days 5.0 7 10

Accumulated Cyclone Energy 96.1 NA 160

Net Tropical Cyclone Activity 100% 275% 175%

*Average over the period 1950-2000.Source: Dr. Philip Klotzbach and Dr. William Gray, Colorado State University, June 1, 2011.

Page 25: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

Probability of Major Hurricane Landfall (CAT 3, 4, 5) in 2011

Average* 2011F

Entire US Coast 52% 72%

US East Coast Including Florida Peninsula

31% 48%

Gulf Coast from FL Panhandle to Brownsville, TX

30% 47%

ALSO…Above-Average Major Hurricane

Landfall Risk in Caribbean for 2011 (61% vs. 42%)

*Average over the period 1950-2000.Source: Dr. Philip Klotzbach and Dr. William Gray, Colorado State University, June 1, 2011.

Page 26: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

26

P/C Insurance Industry Financial Overview

Profit Recovery ContinuesEarly Stage Growth Begins

Page 27: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

P/C Net Income After Taxes1991–2011:Q1 ($ Millions)

$1

4,1

78

$5

,84

0

$1

9,3

16

$1

0,8

70

$2

0,5

98

$2

4,4

04 $

36

,81

9

$3

0,7

73

$2

1,8

65

$3

,04

6

$3

0,0

29

$6

2,4

96

$3

,04

3

$3

4,6

70

$7

,80

7

$2

8,6

72

-$6,970

$6

5,7

77

$4

4,1

55

$2

0,5

59

$3

8,5

01

-$10,000

$0

$10,000

$20,000

$30,000

$40,000

$50,000

$60,000

$70,000

$80,000

91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11*

2005 ROE*= 9.6% 2006 ROE = 12.7% 2007 ROE = 10.9% 2008 ROE = 0.3% 2009 ROAS1 = 5.9% 2010 ROAS = 6.5% 2011:Q1 ROAS = 5.6%

P-C Industry 2011:Q1 profits were down 12.2% to $7.8B vs. $8.9B in 2010:Q1, as underwriting results

deteriorated

* ROE figures are GAAP; 1Return on avg. surplus. Excluding Mortgage & Financial Guaranty insurers yields a 6.5% ROAS for 2011:Q1, 7.5% for 2010 and 7.4% for 2009.Sources: A.M. Best, ISO, Insurance Information Institute

Page 28: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

28

ROE: Property/Casualty Insurance,1987–2011:Q1*

* Excludes Mortgage & Financial Guaranty insurers in 2008 - 2011.**2011 P/C figure is actual ROAS for Q1; Fortune 500 figures is III estimate.Sources: ISO, Fortune;

7.5

%

6.5

%

12

.7%

12

.2%

-5%

0%

5%

10%

15%

20%

87 88 89 90 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11**

P/C Profitability Is Both by Cyclicality and Ordinary Volatile

Hugo

Andrew

Northridge

Lowest CAT Losses in 15 Years

Sept. 11

Katrina, Rita, Wilma

4 Hurricanes

Financial Crisis*

(Percent)

Page 29: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

29

ROE vs. Equity Cost of Capital:U.S. P/C Insurance:1991-2011*

* Return on average surplus in 2008-2011 excluding mortgage and financial guaranty insurers; 2011 ROE figure is for Q1.Source: The Geneva Association, Insurance Information Institute

-2%

0%

2%

4%

6%

8%

10%

12%

14%

16%

18%

91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08* 09* 10* 11*

ROE Cost of Capital

-13

.2 p

ts +1

.7 p

ts

+2

.3 p

ts

-9.0

pts

-6.4

pts

-3.1

pts

The P/C Insurance Industry Fell WellShort of Its Cost of Capital in 2008 but

Narrowed the Gap in 2009 and 2010

US P/C Insurers Missed Their Cost of Capital by an Average 6.7 Points from 1991 to 2002, but on Target or Better

2003-07, Fell Short in 2008-2011

The Cost of Capital is the Rate of Return Insurers Need to

Attract and Retain Capital to the Business

(Percent)

-2.9

pts

-3.8

pts

Page 30: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

A 100 Combined Ratio Isn’t What ItOnce Was: Investment Impact on ROEs

Combined Ratio / ROE

* 2009 and 2010 figures are return on average statutory surplus. 2008 -2011 figures exclude mortgage and financial guaranty insurersSource: Insurance Information Institute from A.M. Best and ISO data.

97.5

100.6 100.1 100.7

92.6

99.3100.8

102.2101.0

6.5%7.5%7.4%

9.6%

15.9%

14.3%

12.7%

4.4%

8.9%

80

85

90

95

100

105

110

1978 1979 2003 2005 2006 2008* 2009* 2010* 2011*0%

3%

6%

9%

12%

15%

18%

Combined Ratio ROE*

Combined Ratios Must Be Lower in Today’s DepressedInvestment Environment to Generate Risk Appropriate ROEs

A combined ratio of about 100 generated ~7.5% ROE in 2009/10,

10% in 2005 and 16% in 1979

Page 31: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

-5%

0%

5%

10%

15%

20%

25%

75

76

77

78

79

80

81

82

83

84

85

86

87

88

89

90

91

92

93

94

95

96

97

98

99

00

01

02

03

04

05

06

07

08

09

10

11

*

Profitability Peaks & Troughs in the P/C Insurance Industry, 1975 – 2011*

*Profitability = P/C insurer ROEs are I.I.I. estimates. 2011 figure is actual annualized ROAS for Q1 data. Note: Data for 2008-2011 exclude mortgage and financial guaranty insurers.Source: Insurance Information Institute; NAIC, ISO, A.M. Best.

1977:19.0% 1987:17.3%

1997:11.6%2007:12.3%

1984: 1.8% 1992: 4.5% 2001: -1.2%

10 Years

10 Years10 Years

2011:6.5%*

History suggests next ROE peak will be in 2016-2017

ROE

1975: 2.4%

Page 32: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

RNW for Major P/C Lines,2000-2009 Average

19.1%

8.5% 8.0% 7.4% 7.0% 6.4%4.7% 4.7%

-3.9%

19.8%

12.2%

7.2%

-5%

0%

5%

10%

15%

20%

Fire InlandMarine

AllOther

CommAuto

CMP MedMal

PPAuto

AllLines

WC OtherLiab

HO Allied

Source: NAIC; Insurance Information Institute

10-year returns for some lines are excellent, though homeowners is a major

laggard, largely due to major catastrophes. WC returns are slipping.

Page 33: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

PRICING TRENDS

33

Winds of Change or Moving Sideways?

Page 34: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

34

-5%

0%

5%

10%

15%

20%

25%

71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11*

Soft Market Persisted in 2010 but Growth Returned: More in 2011?

(Percent)1975-78 1984-87 2000-03

*2011 figure is an estimate based on Q1 data. Shaded areas denote “hard market” periodsSources: A.M. Best (historical and forecast), ISO, Insurance Information Institute.

Net Written Premiums Fell 0.7% in 2007 (First Decline

Since 1943) by 2.0% in 2008, and 4.2% in 2009, the First 3-Year Decline Since 1930-33.

NWP was up 0.9% in 2010

2011:Q1 growth was +3.5%; First Q1 growth since 2007

Page 35: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

35

Direct Premiums Written: All P/C Lines Percent Change by State, 2005-2010

44

.8

25

.4

19

.8

17

.3

16

.6

14

.2

13

.9

12

.4

12

.3

11

.9

9.1

8.1

8.1

7.1

6.8

5.4

5.2

4.7

3.8

3.7

3.1

3.0

1.5

1.2

1.1

0

5

10

15

20

25

30

35

40

45

ND

SD LA

WY

OK

WV

KS IA TX

MT

NE

DE

MS

NM SC

DC

UT

AR

NC ID WA

AL

WI

AK

TN

Pe

ce

nt

ch

an

ge

(%

)

Sources: SNL Financial LC.; Insurance Information Institute.

Top 25 States

North Dakota is the growth juggernaut of the P/C

insurance industry—too bad nobody lives there…

Page 36: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

36

0.7

0.6

0.1

-0.1

-0.3

-0.5

-0.8

-1.4

-1.6

-1.7

-2.5

-2.8

-2.9

-3.4

-3.6

-4.1

-4.5

-4.7

-4.8

-5.7

-5.8

-8

-8.2

-8.3

-13

.5

-14

.2

-15

.5

-20

-15

-10

-5

0

5M

D

MO

KY IN NY

GA

MN

VA

US

PA

OR FL IL CT

VT

OH RI

CO

NJ HI

ME

NH

MA

AZ

NV MI

CA

Pe

ce

nt

ch

an

ge

(%

)

Sources: SNL Financial LC; Insurance Information Institute.

Bottom 25 States

States with the poorest performing economies also produced the most negative net change in premiums of

the past 5 years

Direct Premiums Written: All P/C Lines Percent Change by State, 2005-2010

US Direct Premiums Written declined by 1.6% between 2005

and 2010

Page 37: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

37

P/C Net Premiums Written: % Change, Quarter vs. Year-Prior Quarter

Sources: ISO, Insurance Information Institute.

Finally! Back-to-back quarters of net written premium growth(vs. the same quarter, prior year)

10.2

%15

.1%

16.8

%16

.7%

12.5

%10

.1%

9.7%

7.8%

7.2%

5.6%

2.9%

5.5%

-4.6

%-4

.1%

-5.8

%-1

.6%

10.3

%10

.2% 13

.4%

6.6%

-1.6

%2.

1%0.

0%-1

.9%

0.5%

-1.8

%-0

.7%

-4.4

%-3

.7%

-5.3

%-5

.2%

-1.4

%-1

.3%

1.3% 2.

3%1.

3%3.

5%

-10%

-5%

0%

5%

10%

15%

20%

2002

:Q1

2002

:Q2

2002

:Q3

2002

:Q4

2003

:Q1

2003

:Q2

2003

:Q3

2003

:Q4

2004

:Q1

2004

:Q2

2004

:Q3

2004

:Q4

2005

:Q1

2005

:Q2

2005

:Q3

2005

:Q4

2006

:Q1

2006

:Q2

2006

:Q3

2006

:Q4

2007

:Q1

2007

:Q2

2007

:Q3

2007

:Q4

2008

:Q1

2008

:Q2

2008

:Q3

2008

:Q4

2009

:Q1

2009

:Q2

2009

:Q3

2009

:Q4

2010

:Q1

2010

:Q2

2010

:Q3

2010

:Q4

2011

:Q1

The long-awaited uptick. In 2011:Q1 occurring in

personal lines predominating cos.

(+3.8%) and commercial lines predominating cos.

(+3.5%)

Page 38: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

P/C Net Written Premiums by Line:2008-2010P

Line of Business 2008 2009 2010P 2009-2010P

Change

Personal Auto $150.0B $156.6B $159.1B +1.6%

Homeowners $55.6 $56.9 $61.2 +7.6%

Other Liab (incl. Prod Liab) $42.0 $39.1 $38.2 -2.4%

Workers Compensation $33.8 $30.3 $29.9 -1.3%

Commercial Multi Peril $30.1 $28.5 $28.7 +0.8%

Commercial Auto $23.7 $21.8 $20.9 -4.3%

Fire & Allied Lines (incl EQ) $24.2 $23.4 $22.6 -3.4%

All Other Lines $67.7 $61.9 $61.6 -0.5%

Total P/C Industry $434.9B $418.4B $422.1B +0.9

Source: All lines except WC for 2008-09, A.M. Best; Worker Comp., NCCI; 2010P data, ISO; Private carriers only.

Page 39: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

39

Net Written Premium Growth by Segment: 2008-2011F

-0.1%

-9.4%

2.8%

-2.0%

2.5%

0.3%

-3.1%

-0.1%

-12%

-10%

-8%

-6%

-4%

-2%

0%

2%

4%

Personal Lines Commercial Lines

2008 2009 2010 2011F

Rate and exposure are more favorable in personal lines, whereas a prolonged soft market and sluggish recovery from the recession

weigh on commercial lines.

Personal lines growth resumed in 2010 and will continue in 2011, while commercial lines contracted

again in 2010 and but will stabilize in 2011

Sources: A.M. Best; Insurance Information Institute.

Page 40: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

40

Auto & Home vs. All Lines, Net WrittenPremium Growth, 2000–2010E

14.5%

3.0%

-0.9%0.9%

9.2%

6.0%

2.2%

5.7%

0.5%

-4.9%

15.3%

5.0%

-5%

-3%

-1%

1%

3%

5%

7%

9%

11%

13%

15%

00 01 02 03 04 05 06 07 08 09 10E

Private Passenger AutoHomeownersAll Lines

Sources: A.M. Best; Insurance Information Institute.

Average 2000-2009Auto = 2.9

Home = 6.5%All Lines = 3.4%

While homeowners insurance has grown faster than auto over the past decade, auto is

generally more profitable

Page 41: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

41

Monthly Change* in Auto Insurance Prices, 1991–2011*

*Percentage change from same month in prior year; through May 2011; seasonally adjustedNote: Recessions indicated by gray shaded columns.Sources: US Bureau of Labor Statistics; National Bureau of Economic Research (recession dates); Insurance Information Institutes.

-2%

0%

2%

4%

6%

8%

10%

'90 '91 '92 '93 '94 '95 '96 '97 '98 '99 '00 '01 '02 '03 '04 '05 '06 '07 '08 '09 '10 '11

Cyclical peaks in PP Auto tend to occur

approximately every 10 years (early 1990s, early

2000s and likely the early 2010s)

“Hard” markets tend to occur

during recessionary

periods

A pricing peak may have

occurred in 2010

May 2011 change

was 3.8%, down from

5.4% in Nov. 2010

Page 42: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

42

Average Commercial Rate Change,All Lines, (1Q:2004–1Q:2011)

-3.2

%

-5.9

%

-7.0

%

-9.4

%

-9.7

% -8.2

%

-4.6

%

-2.7

%

-3.0

%

-5.3

%

-9.6

%

-11

.3%

-11

.8%

-13

.3%

-12

.0%

-13

.5%

-12

.9% -1

1.0

%

-6.4

% -5.1

%

-4.9

%

-5.8

%

-5.6

%

-5.3

%

-6.4

% -5.2

%

-5.4

%

-2.9

%

-0.1

%

-16%

-14%

-12%

-10%

-8%

-6%

-4%

-2%

0%

1Q

04

2Q

04

3Q

04

4Q

04

1Q

05

2Q

05

3Q

05

4Q

05

1Q

06

2Q

06

3Q

06

4Q

06

1Q

07

2Q

07

3Q

07

4Q

07

1Q

08

2Q

08

3Q

08

4Q

08

1Q

09

2Q

09

3Q

09

4Q

09

1Q

10

2Q

10

3Q

10

4Q

10

1Q

11

Source: Council of Insurance Agents & Brokers; Insurance Information Institute

KRW Effect

Magnitude of Price Declines Shrank

During Crisis, Reflecting Shrinking

Capital, Reduced Investment Gains,

Deteriorating Underwriting

Performance, Higher Cat Losses and

Costlier Reinsurance

(Percent)

Q1 2011 decreases were the smallest

since 2006, perhaps signaling a market

firming

Page 43: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

43

Change in Commercial Rate Renewals, by Account Size: 1999:Q4 to 2011:Q1

Source: Council of Insurance Agents and Brokers; Insurance Information Institute.

Percentage Change (%)

Market has Been Soft for 7 years and Remains Soft as Capital Hits Record Levels;

But Is Softness Moderating?

Peak = 2001:Q4 +28.5%

Pricing Turned Negative in Early

2004 and Has Been Negative

Ever SinceKRW Effect: No Lasting Impact

Trough = 2007:Q3 -13.6%

Page 44: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

44

Cumulative Qtrly. Commercial Rate Changes, by Account Size: 1999:Q4 to 2011:Q1

Source: Council of Insurance Agents and Brokers; Insurance Information Institute.

1999:Q4 = 100

Pricing today is where is was in

Q3:2000 (pre-9/11)

Downward pricing pressure is most pronounced for

larger risks

Page 45: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

$2,000

$3,000

$4,000

$5,000

$6,000

$7,000

90 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10

$25

$30

$35

$40

$45

$50Wage & Salary DisbursementsWC NPW

45

Payroll Base* WC NWP

Wage and Salary Disbursements (Payroll Base) vs. Workers Comp Net Written Premiums

*Private employment; Shaded areas indicate recessions. Sources: NBER (recessions); Federal Reserve Bank of St. Louis at http://research.stlouisfed.org/fred2/series/WASCUR ; NCCI; I.I.I.

29% of NPW has been eroded away by the soft market and weak economy

7/90-3/91 3/01-11/0112/07-6/09

$Billions $Billions

WC premium volume dropped two years before

the recession began

WC net premiums written were down $14B or 29.3% to

$33.8B in 2010 after peaking at $47.8B

in 2005

Page 46: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

Estimated Effect of Recessions* on Payroll (Workers Comp Exposure)

*Data represent maximum recorded decline over 12-month period using annualized quarterly wage and salary accrual dataSource: Insurance Information Institute research; Federal Reserve Bank of St. Louis (wage and salary data); National Bureau of Economic Research (recession dates).

-4.4%

-2.0%-1.1%

1.1%

3.7%4.6%

8.5%

3.5%

2.1%

-0.5%

-3.6%

-6%

-4%

-2%

0%

2%

4%

6%

8%

10%

1948-1949

1953-1954

1957-1958

1960-1961

1969-1970

1973-1975

1980 1981-1982

1990-1991

2001 2007-2009

Recessions in the 1970s and 1980s saw smaller exposure impacts

because of continued wage inflation, a factor not present

during the 2007-2009 recession

The Dec. 2007 to mid-2009 recession

caused the largest impact on WC

exposure in 60 years

(Percent Change)

(All Post WWII Recessions)

Recession Dates (Beginning/Ending Years)

Page 47: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

UNDERWRITING

47

Cyclicality is Driven Primarily by the Industry’s Underwriting

Cycle, Not the Economy

Page 48: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

48

P/C Insurance Industry Combined Ratio, 2001–2011:Q1*

* Excludes Mortgage & Financial Guaranty insurers 2008--2011. Including M&FG, 2008=105.1, 2009=100.7, 2010=102.4, 2011=103.3 Sources: A.M. Best, ISO.

95.7

99.3100.8

102.2101.0

92.6

100.898.4

100.1

107.5

115.8

90

100

110

120

2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011*

Best Combined

Ratio Since 1949 (87.6)

As Recently as 2001, Insurers Paid Out

Nearly $1.16 for Every $1 in Earned

Premiums

Relatively Low CAT Losses, Reserve Releases

Cyclical Deterioration

Heavy Use of Reinsurance Lowered Net

Losses

Relatively Low CAT Losses, Reserve Releases

Avg. CAT Losses,

More Reserve Releases

Higher CAT

Losses, Shrinking Reserve

Releases, Toll of Soft

Market

Page 49: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

49

Calendar Year Combined Ratios by Segment: 2008-2011F

Sources: A.M. Best . Insurance Information Institute.

102.4

98.9100

106105

110

103.8104.5

90

95

100

105

110

115

Personal Lines Commercial Lines

2008 2009 2010P 2011F

Overall deterioration in 2011 underwriting performance is due to expected return to normal catastrophe activity along with deteriorating underwriting

performance related to the prolonged commercial soft market

Personal lines combined ratio is expected to remain stable in 2010 while commercial lines and reinsurance deteriorate

Page 50: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

Underwriting Gain (Loss)1975–2011*

* Includes mortgage and financial guaranty insurers in all years. 2011 figure is annualized based on actual Q1 underwriting losses of $4.463 billion.Sources: A.M. Best, ISO; Insurance Information Institute.

Large Underwriting Losses Are NOT Sustainable in Current Investment Environment

-$55

-$45

-$35

-$25

-$15

-$5

$5

$15

$25

$35

75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 1011*

The industry recorded a $10.4B underwriting loss in 2010 compared

to $3.0B in 2009

Cumulative underwriting deficit from 1975 through

2009 is $445B

($ Billions)Underwriting losses in 2011 will be much larger:

$17.9B based on

annualized Q1 data

Page 51: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

51

Number of Years with Underwriting Profits by Decade, 1920s–2000s

0 0

3

54

8

10

76

0

2

4

6

8

10

12

1920s 1930s 1940s 1950s 1960s 1970s 1980s 1990s 2000s*

* 2000 through 2009. 2009 combined ratio excluding mortgage and financial guaranty insurers was 99.3, which would bring the 2000s total to 4 years with an underwriting profit.Note: Data for 1920–1934 based on stock companies only.Sources: Insurance Information Institute research from A.M. Best Data.

Number of Years with Underwriting Profits

Underwriting Profits Were Common Before the 1980s (40 of the 60 Years Before 1980 Had Combined Ratios Below 100) –

But Then They Vanished. Not a Single Underwriting Profit Was Recorded in the 25 Years from 1979 Through 2003

Page 52: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

52

2.3

-2.1

-8.3

-2.6-6.6

-9.9 -9.8

-4.1

1

11.7

23.2

13.79.9

7.3

-6.7-9.5

-14.6-16 -15

-5

-$20

-$15

-$10

-$5

$0

$5

$10

$15

$20

$25

$309

2

93

94

95

96

97

98

99

00

01

02

03

04

05

06

07

08

09

10

E

11

E

Pri

or

Yr.

Re

se

rve

Re

lea

se

($

B)

-6

-4

-2

0

2

4

6

8 Imp

ac

t on

Co

mb

ine

d R

atio

(Po

ints

)

Prior Yr. ReserveDevelopment ($B)

Impact onCombined Ratio(Points)

P/C Reserve Development, 1992–2011E

Reserve Releases Are Remained Strong in 2010 But Should Begin to Taper Off in 2011

Note: 2005 reserve development excludes a $6 billion loss portfolio transfer between American Re and Munich Re. Including this transaction, total prior year adverse development in 2005 was $7 billion. The data from 2000 and subsequent years excludes development from financial guaranty and mortgage insurance. Sources: Barclay’s Capital; A.M. Best.

Prior year reserve releases totaled $8.8

billion in the first half of 2010, up from

$7.1 billion in the first half of 2009

Page 53: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

INVESTMENTS: THE NEW REALITY

53

Investment Performance is a Key Driver of Profitability

Does It Influence Underwriting or Cyclicality?

Page 54: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

Property/Casualty Insurance Industry Investment Gain: 1994–2011:Q11

$35.4

$42.8$47.2

$52.3

$44.4

$36.0

$45.3$48.9

$59.4$55.7

$64.0

$31.7

$39.2

$52.9

$13.5

$58.0

$51.9$56.9

$0

$10

$20

$30

$40

$50

$60

$70

94 95 96 97 98 99 00 01 02 03 04 05* 06 07 08 09 10 11:Q1

Investment Gains Recovered Significantly in 2010 Due to Realized Investment Gains; The Financial Crisis Caused Investment Gains to

Fall by 50% in 2008

1 Investment gains consist primarily of interest, stock dividends and realized capital gains and losses.* 2005 figure includes special one-time dividend of $3.2B.Sources: ISO; Insurance Information Institute.

($ Billions)

Investment gains in 2010 were the best

since 2007

Page 55: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

55

P/C Insurer Net Realized Capital Gains, 1990-2011:Q1

Sources: A.M. Best, ISO, Insurance Information Institute.

$2.8

8

$4.8

1 $9.8

9

$9.8

2

$10.

81 $18.

02

$13.

02

$16.

21

$6.6

3

-$1.

21

$6.6

1

$9.1

3

$9.7

0

$3.5

2 $8.9

2

-$7.

90

$5.6

9

$0.9

8

-$19

.81

$9.2

4

$6.0

0

$1.6

6

-$25-$20-$15-$10

-$5$0$5

$10$15$20

90 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11:Q1

Realized Capital Losses Were the Primary Cause of 2008/2009’s Large Drop in Profits and ROE and Were a Major

Driver of Its Recovery in 2010

($ Billions)Capital losses have

turned to capital gains, aiding earnings

Page 56: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

56

Treasury Yield Curves: Pre-Crisis (July 2007) vs. May 2011*

0.03% 0.05% 0.08% 0.19%0.55%

2.51%

3.15%

4.82% 4.96% 5.04% 4.96% 4.82% 4.82% 4.88% 5.00% 4.93% 5.00%5.19%

1.83%

0.93%

4.28%3.99%

0%

1%

2%

3%

4%

5%

6%

1M 3M 6M 1Y 2Y 3Y 5Y 7Y 10Y 20Y 30Y

May 2011 Yield Curve*Pre-Crisis (July 2007)

Treasury yield curve is near its most depressed level in at least 45 years, though longer yields rose in late 2010/early 2011 as

economy improved. Investment income is falling as a result.

The Fed’s Announced Intention to Pursue Additional Quantitative Easing Could Depress Rates in the 7 to 10-Year Maturity Range through

June*Average yields for week ending May 20.Sources: Board of Governors of the United States Federal Reserve Bank; Insurance Information Institute.

QE2 Target

Page 57: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

57

The Recession Changed the Distribution ofBond Maturities in P-C Investment Portfolios

28.2% 29.2% 29.8% 32.6% 36.4% 39.5%

34.4% 34.4% 34.2% 31.4% 29.0% 27.1%

13.8% 13.2% 13.0% 12.9% 11.9% 11.3%

7.6% 7.4% 8.0% 8.0% 7.1% 6.2%

16.0% 15.9% 14.9% 15.1% 15.6% 15.9%

0%

20%

40%

60%

80%

100%

2005 2006 2007 2008 2009 2010

Less than 1 Year 1-5 Years 5-10 Years 10-20 Years Over 20 Years

Source: SNL Financial

Since the Recession Began, Insurers Increased the Percentage of Bonds With Maturities of 1-5 Years and Lowered the Percentage With Maturities Over 5 Years

Page 58: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

58

-1.8

%

-1.8

%

-2.0

%

-3.6

%

-3.3

%

-3.3

%

-3.7

%

-4.3

%

-5.2

%

-5.7

%

-7.3%

-1.9

%

-2.1

%

-3.1

%

-8%-7%-6%-5%-4%-3%-2%-1%0%

Perso

nal L

ines

Pvt Pass

Aut

o

Pers P

rop

Comm

ercia

l

Comm

l Auto

Credit

Comm

Pro

p

Comm

Cas

Fidelity

/Sure

ty

Warra

nty

Surplu

s Line

s

Med

Mal

WC

Reinsu

rance

**

Lower Investment Earnings Place a Greater Burden on Underwriting and Pricing Discipline

*Based on 2008 Invested Assets and Earned Premiums**US domestic reinsurance onlySource: A.M. Best; Insurance Information Institute.

Reduction in Combined Ratio Necessary to Offset 1% Decline in Investment Yield to Maintain Constant ROE, by Line*

Page 59: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

Financial Strength & Underwriting

59

Cyclical Pattern is P-C Impairment History is Directly Tied to

Underwriting, Reserving & Pricing

Page 60: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

P/C Insurer Impairments, 1969–20108

15

12

71

19

34

91

31

21

99

16

14

13

36

49

31 3

45

04

85

56

05

84

12

91

61

23

11

8 19

49 50

47

35

18

14 15 16 18

11

5

0

10

20

30

40

50

60

70

69

70

71

72

73

74

75

76

77

78

79

80

81

82

83

84

85

86

87

88

89

90

91

92

93

94

95

96

97

98

99

00

01

02

03

04

05

06

07

08

09

10

Source: A.M. Best Special Report “1969-2010 Impairment Review,” June 21, 2010; Insurance Information Institute.

The Number of Impairments Varies Significantly Over the P/C Insurance Cycle, With Peaks Occurring Well into Hard Markets

8 of the 18 in 2009 were small Florida carriers. Total also

includes a few title insurers.

Page 61: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

61

P/C Insurer Impairment Frequency vs. Combined Ratio, 1969-2010

90

95

100

105

110

115

1206

97

07

17

27

37

47

57

67

77

87

98

08

18

28

38

48

58

68

78

88

99

09

19

29

39

49

59

69

79

89

90

00

10

20

30

40

50

60

70

80

91

0

Co

mb

ine

d R

ati

o

0.0

0.2

0.4

0.6

0.8

1.0

1.2

1.4

1.6

1.8

2.0

Imp

airm

en

t Ra

te

Combined Ratio after Div P/C Impairment Frequency

Source: A.M. Best; Insurance Information Institute

2010 impairment rate was 0.35%, down from 0.65% in 2009 and near the record low of 0.17% in 2007; Rate is still less

than one-half the 0.81% average since 1969

Impairment Rates Are Highly Correlated With Underwriting Performance and Reached Record Lows in 2007

Page 62: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

62

Reasons for US P/C Insurer Impairments, 1969–2010

3.6%4.0%

8.6%

7.3%

7.8%

7.1%

7.8%13.6%

40.3%

Source: A.M. Best: 1969-2010 Impairment Review, Special Report, April 2011.

Historically, Deficient Loss Reserves and Inadequate Pricing AreBy Far the Leading Cause of P-C Insurer Impairments.

Investment and Catastrophe Losses Play a Much Smaller Role

Deficient Loss Reserves/Inadequate Pricing

Reinsurance Failure

Rapid GrowthAlleged Fraud

Catastrophe Losses

Affiliate Impairment

Investment Problems (Overstatement of Assets)

Misc.

Sig. Change in Business

Page 63: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

63

Top 10 Lines of Business for US P/C Impaired Insurers, 2000–2010

2.0%4.4%

4.8%

6.5%

6.9%

7.7%

8.1%

10.9%

22.2%

26.6%

Source: A.M. Best: 1969-2010 Impairment Review, Special Report, April 2011.

Workers Comp and Pvt. Passenger Auto Account for Nearly Half of the Premium Volume of Impaired Insurers Over the Past Decade

Workers Comp

Financial Guaranty

Pvt. Passenger Auto

Homeowners

Commercial Multiperil

Commercial Auto Liability

Other Liability

Med Mal

SuretyTitle

Page 64: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

CAPITAL MANAGEMENT & LEVERAGE

64

Excess Capital is a Major Obstacle to a Market Turn;

Capital Management Decisions Will Impact Market Direction

Page 65: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

Implied Excess (Deficit) Capital Assuming Premium/Surplus Ratio = 0.9:1

Excess/(Deficit) Capital (Policyholder Surplus)

($10.6)

($65.4)

($124.6)

($103.0)

($76.5)

($10.8)

$22.9

($32.7)

$81.9

$41.7

($49.2)

8.9%12.3%

-12.0%

6.2%

14.4%

21.6%

-8.8%

-5.1%

13.4%

8.2%

-1.5%

-150

-100

-50

0

50

100

2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010-15%

-10%

-5%

0%

5%

10%

15%

20%

25%

Capital Excess (Deficit) Annual Change in CapitalRecord Policyholder Surplus (Capital) Has Resulted Significant Excess Capital in the

P/C Insurance Sector As of Year End 2010. Deteriorating Underwriting Losses, Higher CAT Activity, More Modest Market Returns Will Likely Shrink Excess Capital in 2011.

Annual Change in Policyholder Surplus

2000-2002: Tech bubble bursts,

9/11, high underwriting losses erode capital base

2005: Katrina, Rita, Wilma produce record CAT losses

2006/07: Low CAT losses, strong underwriting results since 1940s

increase capital

2008: Financial crisis causes sharp drop in

capital

2009-10: End of financial crisis,

rising asset prices. modest

u/w losses push capital to record levels

Note: The assumption of a 0.9:1 P/S ratio is derived from a Feb. 2011 announcement by Advisen, Ltd., that the US P/C insurance industry has $74 billion in excess capital. The implied P/S ratio (calculated by III) is 0.88:1, which was rounded to 0.9:1.Source: Insurance Information Institute calculations from A.M. Best and ISO data. * Net Premiums Written

Page 66: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

$0

$50

$100

$150

$200

$250

$300

$350

$400

$450

$500

$550

$600

75 77 79 81 83 85 87 89 91 93 95 97 99 01 03 05 07 09

US Policyholder Surplus:1975–2011*

* As of 3/31/11.Source: A.M. Best, ISO, Insurance Information Institute.

“Surplus” is a measure of underwriting capacity. It is

analogous to “Owners Equity” or “Net Worth” in

non-insurance organizations

($ Billions)

The Premium-to-Surplus Ratio Stood at $0.77:$1 as of3/31/11, A Near Record Low (at Least in Recent History)**

Surplus as of 3/31/11 was a record $564.7B, up from $437.1B at the crisis trough at 3/31/09. Prior

peak was $521.8 as of 9/30/07. Surplus as of 3/31/11 was 8.2% above 2007 peak; Crisis trough was as of

3/31/0916.2% below 2007 peak.

Page 67: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

67

Policyholder Surplus, 2006:Q4–2011:Q1

Sources: ISO, A.M .Best.

($ Billions)

$487.1$496.6

$512.8$521.8

$478.5

$455.6

$437.1

$463.0

$490.8

$511.5

$540.7$530.5

$544.8$556.9

$564.7

$505.0$515.6$517.9

$420

$440

$460

$480

$500

$520

$540

$560

$580

06:Q4 07:Q1 07:Q2 07:Q3 07:Q4 08:Q1 08:Q2 08:Q3 08:Q4 09:Q1 09:Q2 09:Q3 09:Q4 10:Q1 10:Q2 10:Q3 10:Q4 11:Q1

2007:Q3Previous Surplus Peak

Quarterly Surplus Changes Since 2007:Q3 Peak

09:Q1: -$84.7B (-16.2%) 09:Q2: -$58.8B (-11.2%)09:Q3: -$31.0B (-5.9%)09:Q4: -$10.3B (-2.0%)

10:Q1: +$18.9B (+3.6%)10:Q2: +$8.7B (+1.7%)10:Q3: +$23.0B (+4.4%)10:Q4: +$35.1B (+6.7%)11:Q4: +$42.9B (+8.2%)

Surplus set a new record in 2011:Q1*

*Includes $22.5B of paid-in capital from a holding company parent for one insurer’s investment in a non-insurance business in early 2010.

The Industry now has $1 of surplus for every $0.77 of

NPW—the strongest claims-paying status in its history.

Page 68: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

68

Paid-in Capital, 2005–2010

Source: ISO; Insurance Information Institute.

($ Billions)

$14.4

$3.8 $3.2

$12.3

$4.9$6.6

$22.5

$0

$5

$10

$15

$20

$25

$30

2005 2006 2007 2008 2009 2010:Q3

Paid-in capital for insurance operations rose by $27.4B in 2010, the largest on record

dating back to 1959

In 2010 One Insurer’s Paid-in Capital Rose by $22.5Bas Part of an Investment in a Non-insurance Business

$27.4

Page 69: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

69

Ratio of Insured Loss to Surplus for Largest Capital Events Since 1989*

* Ratio is for end-of-quarter surplus immediately prior to event. Date shown is end of quarter prior to event** Date of maximum capital erosion; As of 9/30/09 (latest available) ratio = 5.9%Source: PCS; Insurance Information Institute

3.3%

9.6%

6.9%

10.9%

6.2%

13.8%

16.2%

0%

3%

6%

9%

12%

15%

18%

6/30/1989Hurricane

Hugo

6/30/1992HurricaneAndrew

12/31/93NorthridgeEarthquake

6/30/01 Sept.11 Attacks

6/30/04Florida

Hurricanes

6/30/05Hurricane

Katrina

FinancialCrisis as of3/31/09**

The Financial Crisis at its Peak Ranks as the Largest

“Capital Event” Overthe Past 20+ Years

(Percent)

Page 70: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

70

* 2010 NWP and Surplus figures are % changes as of Q3:10 vs Q3:09. Sources: A.M. Best, ISO, Insurance Information Institute

Historically, Hard Markets FollowWhen Surplus “Growth” is Negative*

-15%

-10%

-5%

0%

5%

10%

15%

20%

25%

30%

78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10*

NWP % change Surplus % change

(Percent)

Sharp Decline in Capacity is a Necessary butNot Sufficient Condition for a True Hard Market

Surplus growth is now positive but premiums

continue to fall, a departure from the historical pattern

Page 71: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

71

2.1

1.9

2.7

2.5

2.3

1.8

1.7

1.7

1.9

1.9

1.9

1.9

1.7

1.6

1.6

1.4

1.4

1.3

1.3

1.1

1.1

0.9

0.7

7

1.1

30

.94

0.8

60

.84

1.2

91

.17

1.0

70

.99

0.8

40

.91

0.7

60.9

50

.82

1.6

2.0

2.52.5

1.8

2.1

0.0

0.5

1.0

1.5

2.0

2.5

3.0

70

72

74

76

78

80

82

84

86

88

90

92

94

96

98 0

02

04

06

08

10

The Premium-to-Surplus Ratio in 2011:Q1 Implies that P/C Insurers Held $1 in Surplus Against Each $0.77 Written in Premiums. In 1974, Each $1

of Surplus Backed $2.70 in Premium.*2011 data are as of 3/31/11.Sources: Insurance Information Institute calculations from A.M. Best data.

Ratio of Net Premiums Writtento Policyholder Surplus, 1970-2011*

The premium-to-surplus ratio (a measure of leverage) hit a record low at just 0.76:1 in 2010. It has decreased as PHS grows

more quickly than NPW, with the effect of holding down profitability.

Record High P-S Ratio was 2.7:1

in 1974

Record Low P-S Ratio was 0.76:1 as of 12/31/10, rising

slightly to 0.77:1 as of 3/31/11

Page 72: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

72

Performance by Segment:Commercial/Personal Lines &

Reinsurance

Page 73: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

P/C Underwriting Results: 2008-2010P

Line of Business 2008 2009 2010P

Personal Auto 100.3 101.3 101

Homeowners 117.0 105.6 107

Other Liability (incl. Prod Liab) 95 105 110

Workers Compensation 101 110.5 115

Commercial Multi Peril 104 97 101

Commercial Auto 96.8 99.5 98

Fire & Allied Lines (incl. EQ) 99 80 83

All Other Lines 113 96 101

Total P/C Industry 104 101 102

Source: All lines except WC for 2008-09, A.M. Best; Worker Comp., NCCI; 2010P data, ISO. Private carriers only.

Page 74: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

Commercial Multi-Peril Combined Ratio: 1995–2011P

11

9.0

11

9.8

10

8.5

12

5.0

11

6.2

11

6.1

10

4.9

10

1.9

10

5.4

95

.1 97

.6

94

.2

10

0.7

11

6.8

11

3.6

11

5.3

12

2.4

11

5.0

11

7.0

97

.3

89

.0

97

.7

93

.8

83

.8

89

.8

10

8.0

98

.6 10

1.0

10

3.0

11

3.1

11

5.0 1

21

.0

80

85

90

95

100

105

110

115

120

125

130

95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10E* 11P*

Commercial Multi-Peril Underwriting Performance is Expected to Deteriorate Modestly

*2010Eand 2011P figures are for the combined liability and non-liability components.Sources: A.M. Best; Insurance Information Institute.

Page 75: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

Commercial Auto Combined Ratio: 1993–2011P

11

2.1

11

2.0

11

3.0

11

5.9

10

2.7

95

.2

92

.9

92

.1

92

.4 94

.2 96

.8 99

.5

98

.0 10

0.0

11

8.1

11

5.7

11

6.2

80

85

90

95

100

105

110

115

120

125

95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10E 11P

Sources: A.M. Best; Insurance Information Institute.

Commercial Auto Underwriting Performance is Expected to Deteriorate Modestly

Page 76: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

Inland Marine Combined Ratio: 1999–2011P

101.9

92.8

100.2

83.8

77.379.5

93.2

89.3

94.5 94.5

80.882.5

89.9

70

75

80

85

90

95

100

105

99 00 01 02 03 04 05 06 07 08 09 10E 11P

Inland Marine is Expected to Remain Among the Most Profitable of All Lines

Sources: A.M. Best; Insurance Information Institute.

Page 77: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

Workers Compensation Combined Ratio: 1994–2011P

10

2.0

97

.0 10

0.0

10

1.0

11

0.9

11

0.0

10

7.0

10

2.7

98

.4 10

3.5

10

1.0

11

0.5 11

5.0

11

7.512

1.7

10

7.0

11

5.3

11

8.2

80

85

90

95

100

105

110

115

120

125

130

94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10E 11P

Workers Comp Underwriting Results Are Deteriorating Markedly and the Worst They

Have Been in a DecadeSources: A.M. Best (1994-2009); NCCI (2010E); Insurance Information Institute (2011P).

Page 78: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

Homeowners Insurance Combined Ratio: 1990–2011P

11

3.0

11

7.7

15

8.4

11

3.6

10

1.0 10

9.4

10

8.2

11

1.4 1

21

.7

10

9.3

98

.3

94

.2 10

0.1

89

.4 95

.7

11

7.0

10

5.6

10

7.0 11

4.0

11

8.4

11

2.7 12

1.7

80

90

100

110

120

130

140

150

160

170

90 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10E11P

Homeowners Line Could Deteriorate in 2011 Due to Large Q2 Cat Losses. Extreme Regional Variation Can Be Expected

Due to Local Catastrophe Loss Activity

Sources: A.M. Best (1990-2010P); Insurance Information Institute (2011F).

Page 79: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

Private Passenger Auto Combined Ratio: 1993–2011P

10

1.7

10

1.3

10

1.3

10

1.0

10

9.5

10

7.9

10

4.2

98

.4

94

.3

95

.1

95

.5 98

.3 10

0.3

10

1.3

10

1.0

98

.5

99

.5 10

1.1

10

3.5

80

85

90

95

100

105

110

115

93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10E 11P

Private Passenger Auto Accounts for 34% of Industry Premiums and Remains the Profit Juggernaut of the P/C Insurance Industry

Sources: A.M. Best; Insurance Information Institute.

Page 80: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

Workers Compensation Operating Environment

80

Payroll Exposure Growth is Returning, But Underwriting Must Improve to Capitalize on this Long-Awaited

Opportunity

Page 81: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

Workers Compensation Premium Continues Its Sharp DeclineNet Written Premium

$ Billions

Calendar Yearp Preliminary

Source: 1990–2009 Private Carriers, Best's Aggregates & Averages; 2010p, NCCI1996–2010p State Funds: AZ, CA, CO, HI, ID, KY, LA, MD, MO, MT, NM, OK, OR, RI, TX, UT Annual Statements

State Funds available for 1996 and subsequent

Page 82: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

82

Workers Compensation Net Premiums Written and Annual Growth Rates: 1970-2010P

$3.5

$41.

8

$30.

5

$0

$5

$10

$15

$20

$25

$30

$35

$40

$45

70 72 74 76 78 80 82 84 86 88 90 92 94 96 98 00 02 04 06 08 10

WC

Ne

t P

rem

ium

s W

ritt

en

-15%

-10%

-5%

0%

5%

10%

15%

20%

25%

30%

An

nu

al %

Ch

an

ge

in W

C N

PW

WC Net Premiums Written

Annual % Change in NPW

($ Billions)

Sources: A.M. Best (1973-2009); Insurance Information Institute calculations and estimates for 2010.

WC premium growth hit a 40+ year low in

2009 at -13%. Improving labor

markets began to help in 2010/11.

Page 83: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

Workers Comp Rate Changes,2008:Q4 – 2011:Q1

Source: Council of Insurance Agents and Brokers; Information Institute.

-5.5%

-4.6%

-4.0%

-4.6%

-3.7%-3.9%

-5.4%

-3.7%-3.4%

-1.6%

-6%

-5%

-4%

-3%

-2%

-1%

0%

08:Q4 09:Q1 09:Q2 09:Q3 09:Q4 10:Q1 10:Q2 10:Q3 10:Q4 11:Q1

The Q1 2011 WC rate change was the smallest decrease in many years

(Percent Change)

Page 84: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

Average Approved BureauRates/Loss Costs

12.1

7.4

10.0

2.9

-6.4

-3.2

-6.0

-8.0

-5.4

-2.6

3.5

1.2

4.9

6.6

-6.0-5.1

-5.7-6.6

-3.1-2.0

-1.1

0.2

-10

-5

0

5

10

15

90 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11*

Percent

Calendar Year* States approved through 4/23/2010Countrywide approved changes in advisory rates, loss costs, and assigned risk rates as filed by the applicable rating organization

Cumulative1990–1993

+36.3%

Cumulative 2000–2003

+17.1%

Cumulative 2004–2011

-26.2%

Cumulative 1994–1999

-27.8%

*States approved through 4/8/11.Note: Countrywide approved changes in advisory rates, loss costs and assigned risk rates as filed by applicable rating organization.Source: NCCI.

History of Average WC Bureau Rate/Loss Cost Level Changes

Page 85: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

Average Approved BureauRates/Loss Costs

85

Calendar Year

Percent

Cumulative 2000–2010–13.6% All States–10.4% All States Excl. CA

* States approved through 4/8/2011Countrywide approved changes in advisory rates, loss costs, and assigned risk rates as filed by the applicable rating organization

Source: NCCI

All States vs. All States Excluding California

Page 86: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

Current NCCI Voluntary MarketFiled Rate/Loss Cost ChangesExcludes Law-Only Filings

86

Ratio

States filed through 4/15/2011

•IN and NC filed in cooperation with state rating bureauSource: NCCI

Page 87: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

Impact of Discounting on Workers Compensation Premium

87

Policy Yearp PreliminaryDividend ratios are based on calendar year statisticsNCCI benchmark level does not include an underwriting contingency provisionBased on data through 12/31/2010 for the states where NCCI provides ratemaking servicesSource: NCCI

Percent NCCI States—Private Carriers

Page 88: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

88

Final Premium vs. Estimated Premium by Policy Effective Quarter: 2006:Q1 – 2009:Q3

Note: WC Statistical Plan audited premium compared to policy-estimated premium. Based on states where NCCI provides ratemaking services, including state funds; excludes high deductible policies and mid-term cancellations.Source: NCCI

6.0%

5.1%4.7%

4.3%

2.4% 2.3%

1.1%

-1.3%

-3.4%

-4.6%-3.8% -3.6%

-2.6%

4.6%

7.1%

-6%

-4%

-2%

0%

2%

4%

6%

8%

06:Q1 06:Q2 06:Q3 06:Q4 07:Q1 07:Q2 07:Q3 07:Q4 08:Q1 08:Q2 08:Q3 08:Q4 09:Q1 09:Q2 09:Q3

The recession led to negative premium audit adjustments

Recession

Page 89: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

89

Comparison of State WC rates

Source: Oregon Workers’ Compensation Premium Rate Ranking 2008. Rates weighted by Oregon’s distribution of exposures by classification

WC rates, on average, do not appear to be significantly higher or lower in states with workers comp state funds

California’s WC rates are about average

Page 90: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

Workers Compensation Combined Ratio: 1973–2012P

96

.8 99

.91

01

.1 10

4.2

10

3.6

99

.49

6.4

10

1.4

10

2.8

10

3.9

11

2.5

12

1.9

11

8.8

12

1.1

11

7.6

11

8.4

11

8.2

11

7.4 12

2.6

12

1.5

10

9.1

10

2.0

97

.0 10

0.0

10

1.0

10

7.0

11

5.3 11

8.2

12

1.7

11

0.9

11

0.0

10

7.0

10

2.7

98

.41

03

.51

04

.31

09

.8 11

5.0

11

7.0

11

9.0

80

85

90

95

100

105

110

115

120

125

73

74

75

76

77

78

79

80

81

82

83

84

85

86

87

88

89

90

91

92

93

94

95

96

97

98

99

00

01

02

03

04

05

06

07

08

09

10

P1

1P

12

P

Workers Comp Underwriting Results Are Deteriorating Markedly

Sources: A.M. Best; Insurance Information Institute. 2010 is NCCI figure for private carriers.

Page 91: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

Workers CompensationInvestment Returns

91

Percent

Calendar Yearp=Preliminary

Source: 1990–2009, Annual Statement Data; 2010p, NCCIInvestment Gain on Insurance Transactions includes Other Income•Adjusted to include realized capital gains to be consistent with 1992 and afterSource: NCCI

Average (1990–2009): 14.6%

Investment Gain on Insurance Transactions-to-Premium RatioPrivate Carriers

Calendar Year

Page 92: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

Workers Compensation ResultsModest Operating Loss

92

Percent

Calendar Yearp Preliminary

Source: 1990–2009, Annual Statement Data; 2010p, NCCIOperating Gain Equals 1.00 minus (Combined Ratio Less Investment Gain on Insurance Transactions and Other Income)•Adjusted to include realized capital gains to be consistent with 1992 and afterSource: NCCI

Average (1990–2009): 6.3%

Pre-Tax Operating Gain RatioPrivate Carriers

Page 93: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

93

WC Combined Ratio Necessary to Achieve Cost of Capital

Assumptions: 3.8% Pre-Tax Investment Yield; 2.8% Post-Tax Investment Yield; WC R/S ratio = 2.07;Based on NCCI’s 2011 Internal Rate of Return ModelSource: NCCI.

104

10199

9795

9392

9089

8887

75

80

85

90

95

100

105

110

5% 6% 7% 8% 9% 10% 11% 12% 13% 14% 15%

WC combined ratios need to improve substantially (115 in 2010) in order generate a risk

appropriate rate of return.

(Percent)

Page 94: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

$ Billions

Calendar Year

2

5

10

15

1820

21

18

15

12

6

910

9

42

0

5

10

15

20

25

30

1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2009

2010 Tabular Discount Is $5.5 Billion

Considers all reserve discounts as deficienciesLoss and LAE figures are based on NAIC Annual Statement data for each valuation date and NCCI latest selectionsSource: NCCI analysis

WC Loss and LAE Reserve Deficiency: Private Carriers

Calendar Year Reserve Deficiency Increased in 2010

Page 95: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

Workers Compensation Medical & Indemnity Claim Cost Trends

95

Rising Medical Costs Exert Pressure While Indemnity Costs Fell

Page 96: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

$8

.2

$8

.9

$9

.4

$1

0.1

$1

1.1

$1

2.0

$1

3.3

$1

4.2

$1

6.2

$1

7.6

$1

8.9

$2

0.0

$2

1.8

$2

3.1

$2

4.5

$2

5.7

$2

7.1

$2

7.7

$8

.4

$8

.2

$5

$10

$15

$20

$25

$30

91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10p

Annual Change 1991–1993: +1.9%Annual Change 1994–2001: +8.9%Annual Change 2002-2009: +6.6%

Accident Year

MedicalClaim Cost ($000s)

2010p: Preliminary based on data valued as of 12/31/20101991-2008: Based on data through 12/31/2008, developed to ultimateBased on the states where NCCI provides ratemaking services; Excludes the effects of deductible policies

Cumulative Change = 238%(1991-2010p)

Workers Comp Medical Claim Costs Continue to Rise

+2.0%+5.4%

+5.0%+6.1%

+6.1%+9.1%

+5.4%+7.7%

+8.8%+13.5%

+7.3%+10.6%

+8.3%+10.1%

+7.4%+5.1%+9.0%

-2.1%+1.3%+6.8%

Average Medical Cost per Lost-Time Claim

Does smaller pace of increase suggest that small

med-only claims are becoming lost-time claims?

Page 97: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

4.5%

3.5%2.8%

3.2% 3.5%4.1%

4.6% 4.7%4.0%

4.4% 4.2% 4.0%4.4%

3.7%3.2% 3.4%

5.1%

7.4%

10.1%10.6%

13.5%

5.4%

9.1%

6.1%

5.0%5.4%

2.0%

6.1%

8.8%

7.7%

7.3%

8.3%

0%

2%

4%

6%

8%

10%

12%

14%

16%

1995 1997 1999 2001 2003 2005 2007 2009

Change in Medical CPI

Change Med Cost per Lost Time Claim

WC Medical Severity Generally Outpaces the Medical CPI Rate—Not in 2010

Sources: Med CPI from US Bureau of Labor Statistics, WC med severity from NCCI based on NCCI states.

Average annual increase in WC medical severity form 1995 through 2009 was nearly twice the medical CPI (7.6% vs. 3.9%). But in 2010, WC med severity figure plunged. Are small (low severity) med-only claims

becoming lost-time claims?

Page 98: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

98

Annual Inflation Rates, (CPI-U, %),1990–2014F

2.8 2.6

1.51.9

3.3 3.4

1.3

2.5 2.3

3.0

3.8

2.8

3.8

-0.4

1.6

3.0

2.2 2.1 2.2

2.92.4

3.23.0

5.14.9

-1.0

0.0

1.0

2.0

3.0

4.0

5.0

6.0

90 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11F 12F 13F 14F

Sources: US Bureau of Labor Statistics; Blue Chip Economic Indicators, 3/11 and 5/11 (forecasts).

The slack in the U.S. economy suggests that inflation should not heat upbefore 2012, but other forces (commodity prices, inflation in countries from which we import, etc.), plus U.S. debt burden, remain longer-run concerns

Annual Inflation Rates (%)

Inflation peaked at 5.6% in August 2008 on high energy and commodity crisis. The recession and the collapse of the

commodity bubble reduced inflationary pressures in 2009/10

Higher energy, commodity and food prices are pushing up inflation in 2011, but not longer turn

inflationary expectations.

Page 99: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

P/C Insurance Claim Cost Drivers Grow Faster than even the Medical CPI Suggests

Source: Bureau of Labor Statistics; Insurance Information Institute.

1.6%1.0%

3.4%

8.8%

6.1%

3.3%

4.3%

3.1%

0%

3%

6%

9%

Overall CPI "Core" CPI Medical CPI InpatientHospitalServices

OutpatientHospitalServices

Physicians'Services

PrescriptionDrugs

Medical CareCommodities

Price Changes in 2010

Healthcare costs are a major claim cost driver in WC. They are likely to grow faster than the CPI in most years.

99

Excludes Food and Energy

Inpatient Services Rose 8.8%;

Outpatient Services Rose 6.1%

Page 100: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

100

Workers Compensation Lost-Time Claim Frequency Increased in 2010*

-4.4

%

0.3

%

-6.5

%

-4.5

%

0.5

%

-3.9

%

-2.3

%

-4.5

%

-6.9

%

-4.5

%

-4.1

%

-3.7

%

-6.6

%

-4.5

%

-2.1

%

-4.1

%

-5.5

%

3.0%-9

.2%

-4.2

%

-10%

-8%

-6%

-4%

-2%

0%

2%

4%

91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10p

(Percent) Lost-Time Claims

Claim frequency increased by 3% in

2010. Improving economy played a role.

Cumulative Change of -56.4%

(1991 – 2009)

2010p: Preliminary based on data valued as of 12/31/2010; *Frequency is defined as the number of lost-time claims per 100,000 workers.1991-2009: Based on data through 12/31/2009, developed to ultimate 2010 figure is adjusted by NCCI. Unadjusted figure is +9%.Based on the states where NCCI provides ratemaking services including state funds; Excludes the effects of deductible policies

Page 101: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

101

Frequency: 1926–2008A Long-Term Drift Downward

Note: Recessions indicated by gray bars.Sources: NCCI from US Bureau of Labor Statistics; National Bureau of Economic Research

Manufacturing – Total Recordable CasesRate of Injury and Illness Cases per 100 Full-Time Workers

0

5

10

15

20

25

30

'26 '29 '32 '35 '39 '42 '45 '48 '52 '55 '58 '61 '65 '68 '71 '74 '78 '81 '84 '87 '91 '94 '97 '00 '04 '07

Page 102: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

Indemnity Claim Cost Trends

102

Indemnity Costs Moderated in 2010

Page 103: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

$1

0.0

$9

.7

$9

.4

$9

.9

$1

0.1

$1

0.7

$1

1.5

$1

2.5

$1

3.8

$1

5.2

$1

6.6

$1

7.1

$1

7.9

$2

2.8

$2

3.0

$2

2.3

$2

0.8

$1

9.9

$1

8.2

$1

8.8

+5.9%

+1.0%-3.1%-2.8%+4.9%+1.7%+5.9%

+7.7%+9.0%

+10.1%

+10.1%

+9.2%+3.1%+4.6%+1.6%

+3.4%+5.6%

5

7

9

11

13

15

17

19

21

23

25

1991 1992 1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010p

IndemnityClaim Cost ($ 000s)

Annual Change 1991–1993: -1.7%Annual Change 1994–2001:+7.3%Annual Change 2002–2009:+4.1%

2010p: Preliminary based on data valued as of 12/31/20101991–2008: Based on data through 12/31/2008, developed to ultimateBased on the states where NCCI provides ratemaking servicesExcludes the effects of deductible policies

Accident Year

-3%

Workers Comp Indemnity Claim Costs Decline in 2010

+8.2%+0.8%

Claiming behavior has changed significantly. Large numbers of lost time,

low severity claims have entered the system—claims that previously were medical only, driving down average

indemnity costs per claim.

Average Indemnity Cost per Lost-Time Claim

Page 104: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

4.2%

5.2%5.6%

4.7%

6.3%

2.3%

1.1%

2.7%

4.3%4.7% 4.6%

2.3%

5.9%

7.7%

9.0%

10.1%

4.6%

3.4%

5.6% 5.9%

8.2%

2.0%

-0.6%

3.5%

3.6%

0.8%

-3.0%

1.6%1.7%

10.1%

9.2%

3.1%

-4%

-2%

0%

2%

4%

6%

8%

10%

12%

1995 1997 1999 2001 2003 2005 2007 2009

Change in CPS Wage Change in Indemnity Cost per Lost-Time Claim

WC Indemnity Severity vs. Wage Inflation, 1995 -2010p

2010p: Preliminary based on data valued as of 12/31/2010; 1991-2009: Based on data through 12/31/2009, developed to ultimate. Based on the states where NCCI provides ratemaking services. Excludes the effects of deductible policies. CPS = Current Population Survey.Source: NCCI

WC indemnity severity fell in 2010 even

though wages rose

Annual Change 1991–1993:+1.9%Annual Change 1994–2001:+8.9%Annual Change 2002–2009:+6.7%

Page 105: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

105

Potential Impacts of Japan Quake & Other Major CATs on

P/C (Re)Insurance Markets

Impacts Could Be Felt Well Beyond Japan

Page 106: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

106

Location of March 11, 2011 Earthquake Near Sendai, Honshu, Japan

Source: US Geological Service; Insurance Information Institute.

Magnitude 9.0 earthquake struck Japan at 2:46PM local time (2:46AM Eastern) off northeast coast of Honshu, 80 miles east of Sendai

Quake is among the 5 strongest in recorded history and the strongest in the 140 years for which records have been kept in Japan

12,000+ fatalities

Economic loss: $100 - $300 bn

Insured losses up to $45 bn

Fukushima Nuclear Plant threat level raised to Category 7 on April 11 (highest, same as Chernobyl)

Significant tsunami damage was recorded in Japan; relatively minor damage on the U.S. West Coast

March 11 Earthquake Factsas of 3/24/2011

LOCATION130 km (80 miles) E of Sendai, Honshu, Japan178 km (110 miles) E of Yamagata, Honshu, Japan178 km (110 miles) ENE of Fukushima, Honshu, Japan373 km (231 miles) NE of TOKYO, Japan

Page 107: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

Insured Japan Earthquake Loss Estimates*

$- $5 $10 $15 $20 $25 $30 $35 $40 $45 $50

Towers Watson

AIR Worldwide

RMS

Eqecat

$21 - $34 bn

$20 - $45 bn

$12 - $25 bn

$25 - $35 bn

107

*As of April 21, 2011. Towers Watson estimate includes $3.0 (low) to $4.9 billion (high) in life insurance losses. RMS estimate includes insured life/health losses of $3 to $8 billion.Sources: AIR Worldwide, Eqecat, RMS, Towers Perrin; Insurance Information Institute.

(Insured Losses, $ Billions)

Economic losses are likely to total in the $200-$300 billion

range, meaning only a fraction of the loss is insured

Page 108: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

108

Top 20 Nonlife Insurance Companies in Japan by DPW, 2008

Direct premiums written, 2008

Rank Companies JPY (millions)

U.S. ($ millions)

Marketshare

Cumulative Market Share

1 Tokio & Marine Nichido $2,032,131.2 $19,660.9 24.0% 24.0%

2 Sompo Japan 1,504,262.7 14,553.8 17.8 41.8%

3 Mitsui Sumitomo 1,455,161.8 14,078.7 17.2 59.0%

4 Aioi 897,182.6 8,680.3 10.6 69.6%

5 Nipponkoa 728,262.9 7,046.0 8.6 78.2%

6 Nisay Dowa 361,530.7 3,497.8 4.3 82.5%

7 Fuji 329,345.7 3,186.4 3.9 86.4%

8 AIU 253,522.8 2,452.8 3.0 89.4%

9 Kyoei 199,393.1 1,929.1 2.4 91.8%

10 Nisshin 149,735.8 1,448.7 1.8 93.6%

11 American Home 82,889.8 802.0 1.0 94.6%

12 Asahi 73,600.1 712.1 0.9 95.5%

13 Sony 60,868.3 588.9 0.7 96.2%

14 ACE 54,876.2 530.9 0.7 96.9%

15 Zurich 45,471.3 439.9 0.5 97.4%

16 SECOM 44,245.0 428.1 0.5 97.9%

17 Sumi Sei 33,594.0 325.0 0.4 98.3%

18 AXA 30,418.9 294.3 0.4 98.7%

19 Mitsui Direct 29,471.9 285.1 0.4 99.1%

20 Daido 15,690.4 151.8 0.2 99.3%

Source: © AXCO 2011.

Page 109: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

109

Recent Major Catastrophe Losses

(Insured Losses, $US Billions)

Sources: Insurance Council of Australia, Munich Re, AIR Worldwide; Insurance Information Institute.

$35.0

$10.0$8.0

$5.0$2.0$0.5

$0

$5

$10

$15

$20

$25

$30

$35

$40

Cyclone Yasi(Australia) Feb

2011

Australia Floods(Dec - Feb 2011)

New ZealandQuake (Sep 2010)

Chile Earthquake(Feb 2010)

New ZealandQuake (Feb 2011)

Japan Earthquake(Mar 2011)

Insured Losses from Recent Major Catastrophe Events Exceed $60 Billion, an Estimated $57 Billion of that from Earthquakes

The March 2011 earthquake in Japan will become among the most expensive in world history in terms of insured losses (current

leader is the 1994 Northridge earthquake with $22.5B in insured losses in 2010 dollars)

Page 110: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

110

Nonlife (P/C) Insurance Market Impacts of Japan Earthquake No Direct Impact for US Domestic Primary Insurers BUT: $2 - $5 Billion in Assumed Loss from Foreign Catastrophes Will Wind Up on the Books of US

Insurers, Most with No Direct Exposure to Japan/Australia/NZ US reinsurers Retrocessional market Blanket property insurance covers

Primary Insurance: Domestic Japanese Insurers Take Big Losses Few US/Foreign Insurers Had Direct Exposure to Japanese P/C Market

Low single-digit market share for a small number of companies Not a capital event for any non-Japanese primary insurer

Significant Absorption of Loss by Japanese Government Residential earthquake damage Nuclear-related property and liability damage

Significant Impacts for Global Reinsurers Property-Catastrophe covers on Commercial Lines Business Interruption/Contingent Business Interruption

Currently an Earnings Event for Global Reinsurers Not a capital event: Global reinsurance markets entered 2011 with record capital

Cost of Property/Cat Reinsurance Rising in Japan, New Zealand, Australia Up for all; Magnitude of increase is sensitive to size of loss

Impact on Cost of US Property-Cat Reinsurance is Possible/Likely Market remains well capitalized and competitive

Page 111: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

Percentage of California Homeowners with Earthquake Insurance, 1994-2010*

32.9% 33.2%

19.5%17.4%

14.6%13.3% 13.8%

12.0% 12.0%

15.8%15.7%16.8%

0%

5%

10%

15%

20%

25%

30%

35%

94 96 97 98 99 00 01 02 03 04 06** 10**

*Includes CEA policies beginning in 1996. **2006/10 estimates from Insurance Information Network of CA.Source: California Department of Insurance; Insurance Information Institute.

The vast majority of California homeowners forego earthquake

coverage and play Russian Roulette with their most valuable asset

Page 112: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

112

% of Residences in MO Quake-Prone Areas with Earthquake Coverage, 2009 vs. 2002

Sources: Missouri Department of Insurance news release, Feb. 11, 2011; Insurance Information Institute.

69

%

63

%

36

%

63

%

37

% 45

%

43

%

32

%

55

%

49

%

48

%

73

%

54

%

56

%

51

%

51

%

0%

10%

20%

30%

40%

50%

60%

70%

80%

St. LouisCity

St. LouisCounty

Dunklin Mississippi NewMadrid

Pemiscot Scott Stoddard

2002 2009

Residential Take-Up Rates in Missouri Quake-Prone Counties Have Fallen Significantly in Recent Years, but Compare Favorably to California (12%)

Between 32% and 63% of MO homeowners buy quake coverage in

vulnerable areas compared to 12% of CA homeowners and about 50% in Japan.

Page 113: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

113

Estimated Insured Losses for the Top 10 Historical Earthquakes Based on Current Exposures (1) ($ Billion)

(1) Modeled loss to property, contents, and business interruption and additional living expenses for residential, mobile home, commercial and auto exposures as of December 31, 2008. Losses include demand surge and fire following earthquake. Policy conditions and earthquake insurance take up rates are based on estimates by state insurance departments and client claims data.

Source: AIR Worldwide Corporation.

Rank Date Location MagnitudeInsured loss

(current exposures)

1 Feb. 7, 1812 New Madrid, MO  7.7 $100

2 Apr. 18, 1906 San Francisco, CA  7.8 96

3 Aug. 31, 1886 Charleston, SC  7.3 37

4 Jun. 1, 1838 San Francisco, CA  7.4 27

5 Jan. 17, 1994 Northridge, CA  6.7 21

6 Oct. 21, 1868 Hayward, CA  7.0 21

7 Jan. 9, 1857 Fort Tejon, CA  7.9 8

8 Oct. 17, 1989 Loma Prieta, CA  6.3 6

9 Mar. 10, 1933 Long Beach, CA  6.4 5

10 Jul. 1, 1911 Calaveras, CA  6.4 4

Page 114: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

EXPENSES

114

Expense Ratios Are Highly Cyclical and Contribute Deteriorating Underwriting Performance

Page 115: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

Underwriting Expense Ratio*All P/C Lines, 1994-2010E**

25.9%26.1%

26.3%26.5%

26.3%

27.0%

27.4%

28.1%

28.6%

25.5%

25.0%

24.5%

27.0%

25.3%

27.6%

28.0%27.4%

22%

23%

24%

25%

26%

27%

28%

29%

94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10E

*Ratio of expenses incurred to net premiums written.**2010 figure based on data through 2010:Q3.Source: A.M. Best; Insurance Information Institute.

Underwriting expense ratios are up

significantly as premiums fall faster

than expenses during generally soft market

conditions

Page 116: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

Underwriting Expense Ratio*:Personal vs. Commercial Lines, 1990-2010E**

24.3%24.7%

24.4% 24.3%

26.4%26.6%

27.7%28.2%

29.9%

24.5%

26.4%

26.4%26.2%

24.7%24.7%24.6%24.4%

23.4%23.7%

23.5%

25.0%

23.9%

25.6%

25.6%

24.8%

30.5%30.6%

25.6%

28.5%

26.4%

26.6%

25.0%

29.1%

30.0%30.5%

28.4%

28.3%27.4%

27.8%

28.7%

29.3%

29.9%

20%

22%

24%

26%

28%

30%

32%

90

91

92

93

94

95

96

97

98

99

00

01

02

03

04

05

06

07

08

09

10

E

Personal Lines Commercial Lines

*Ratio of expenses incurred to net premiums written.**2010 figures are estimates.Source: A.M. Best; Insurance Information Institute.

Commercial lines expense ratios are

highly cyclical

Page 117: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

Underwriting Expense Ratio*Personal Lines (Auto & Home), 1994-2010E**

21.8%22.0%21.8%

23.5%

24.5%24.7%25.0%25.2%25.1%

29.8%

28.5%

29.3%

30.5%

24.3%24.4%

23.6%

23.4%

22.7%

23.2% 23.6%23.5%

29.6%

30.0%30.5%

28.4%

27.7%

28.5%

30.8%31.1%

30.8%

30.6% 30.3%

30.6%

29.4%

20%

22%

24%

26%

28%

30%

32%

94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10E

Auto Home

*Ratio of expenses incurred to net premiums written.**2010 figures are estimates.Source: A.M. Best; Insurance Information Institute.

Expenses ratios for both auto and home

are up from their lows in 2003/04

Page 118: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

Merger & Acquisition

118

Capital Cycles Can Drive Consolidation

Page 119: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

2010: U.S. Insurance M&A Bounces Back (All Segments)

U.S. activity rebounded from lows recorded in 2009. M&A also made a comeback worldwide, with global activity rising 20%.

Sources: Conning Research Consulting; Insurance Information Institute.

436 transactions, up 36%

436 transactions, up 36%

Page 120: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

Type of acquisition is shifting

There were 16 mutual targets in 2008-2010, up from 10 in the three prior years.

Sources: SNL Financial; Insurance Information Institute.

Page 121: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

121

# of Mergers & Acquisitions, Worldwide:Will Reg Reform Stifle or Boost Activity?

92

68

83

65

69

26

40

27

32

9

42

2

25

03

50

92

11

1

70

12

2

16

81

39

15

81

57

0 100 200 300 400 500 600 700 800

2007

2008

2009

2010

Property-Casualty Life-Annuity Health/Managed Care Distribution Services

Sources: Conning Research; Insurance Information Institute.

Number of Transactions

Page 122: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

122

$ Value of Mergers & Acquisitions, Worldwide: Will Reg Reform Stifle or Boost Activity?

$5

1.8

$5

.5

$2

4.4

$4

5.1

$1

3.8

$2

.3

$5

.8

$1

.2

$1

5.3

$9

.8$

0.8

$2

.4

$6

.9

$7

.6$

9.4

$1

3.9

$5

0.6

$3

0.3

$1

5.0

$1

6.5

$0 $35 $70 $105 $140

2007

2008

2009

2010

Property-Casualty Life-Annuity Health/Managed Care Distribution Services

Sources: Conning Research; Insurance Information Institute.

$ Billions

Page 123: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

Shifting Legal Liability & Tort Environment

123

Is the Tort PendulumSwinging Against Insurers?

Page 124: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

124

Important Issues & Threats Facing Insurers: 2011–2015

Source: Insurance Information Institute

Bottom Line: Tort “crisis” is less likely from rapid deterioration in the tort system overall, but costs still remain entrenched in the system

No tort reform (or protection of recent reforms) is forthcoming from the current Congress or Administration

Erosion of recent reforms has already occurred

Legislative initiatives in 2009/10 were tort friendly; 2011 less so

New Congress will have tempering effect on what could have been tort disaster

Torts cost typically rise at twice the overall rate of inflation

Influence personal and commercial lines, esp. auto liability

Historically extremely costly to p/c insurance industry

Leads to reserve deficiency, rate pressure

Emerging Tort Threat

Page 125: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

Cost of US Tort System ($ Billions)$1

29

$130 $1

41

$144

$148 $1

59

$156

$156 $1

67

$169 $1

80 $205 $2

33 $246 $2

60

$261

$247

$252

$255

$248 $2

70

$259 $2

70

$0

$50

$100

$150

$200

$250

$300

90 92 94 96 98 00 02 04 06 08

10E

12E

* Restated in 2009 dollars, based on CPI.Source: Towers Watson, 2010 Update on US Tort Cost Trends.

Per capita “tort tax” was $808 in 2009, up from $793 in 2000*

Tort costs consumed 1.74% of GDP in 2009, down from 2.21% in 2003

Page 126: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

126

Over the Last Three Decades, Total Tort Costs as a % of GDP Appear Somewhat Cyclical

$0

$50

$100

$150

$200

$250

$300

80 82 84 86 88 90 92 94 96 98 00 02 04 06 08 10E 12E

To

rt S

ys

tem

Co

sts

1.50%

1.75%

2.00%

2.25%

2.50%

To

rt Co

sts

as

% o

f GD

P

Tort Sytem Costs Tort Costs as % of GDP

($ Billions)

Sources: Towers Watson, 2010 Update on US Tort Cost Trends, Appendix 1A

Tort Costs Have Remained High but Relatively Stable Since the mid-2000s. As a Share of GDP they Should Fall as

the Economy Expands

Page 127: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

Business Leaders Ranking of Liability Systems in 2010

Best States

1. Delaware

2. North Dakota

3. Nebraska

4. Indiana

5. Iowa

6. Virginia

7. Utah

8. Colorado

9. Massachusetts

10. South Dakota

Worst States

41. New Mexico

42. Florida

43. Montana

44. Arkansas

45. Illinois

46. California

47. Alabama

48. Mississippi

49. Louisiana

50. West Virginia

Source: US Chamber of Commerce 2010 State Liability Systems Ranking Study; Insurance Info. Institute.

New in 2010

North Dakota Massachusetts South Dakota

Drop-offs

Maine Vermont Kansas

Newly Notorious

New Mexico Montana Arkansas

Rising Above

Texas South Carolina Hawaii

Midwest/West has mix of good and bad states.

Page 128: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

128

The Nation’s Judicial Hellholes: 2010

Source: American Tort Reform Association; Insurance Information Institute

South Florida

West VirginiaIllinoisCook County

NevadaClark County

Watch List

Madison County, IL Atlantic County, NJ St. Landry Parish,

LA District of Columbia NYC and Albany,

NY St. Clair County, ILDishonorable

Mention

MI Supreme Court City of St. Louis CO Supreme Court

CaliforniaLos Angeles

and Humboldt Counties

Philadelphia

Page 129: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

Inflation

129

Is it a Threat to Claim Cost Severities

Page 130: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

130

Annual Inflation Rates, (CPI-U, %),1990–2014F

2.8 2.6

1.51.9

3.3 3.4

1.3

2.5 2.3

3.0

3.8

2.8

3.8

-0.4

1.6

3.0

2.2 2.1 2.2

2.92.4

3.23.0

5.14.9

-1.0

0.0

1.0

2.0

3.0

4.0

5.0

6.0

90 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11F 12F 13F 14F

Sources: US Bureau of Labor Statistics; Blue Chip Economic Indicators, 3/11 and 6/11 (forecasts).

The slack in the U.S. economy suggests that inflation should not heat upbefore 2012, but other forces (commodity prices, inflation in countries from which we import, etc.), plus U.S. debt burden, remain longer-run concerns

Annual Inflation Rates (%)

Inflation peaked at 5.6% in August 2008 on high energy and commodity crisis. The recession and the collapse of the

commodity bubble reduced inflationary pressures in 2009/10

Higher energy, commodity and food prices are pushing up inflation in 2011, but not longer turn

inflationary expectations.

Page 131: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

P/C Insurance Claim Cost Drivers Grow Faster than even the Medical CPI Suggests

Source: Bureau of Labor Statistics; Insurance Information Institute.

1.6%1.0%

3.4%

8.8%

6.1%

3.3%

4.3%

3.1%

0%

3%

6%

9%

Overall CPI "Core" CPI Medical CPI InpatientHospitalServices

OutpatientHospitalServices

Physicians'Services

PrescriptionDrugs

Medical CareCommodities

Price Changes in 2010

Healthcare costs are a major liability, med pay, PIP and WC claim cost driver. They are likely to grow faster than the CPI for the next few years, at least

131

Excludes Food and Energy

Page 132: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

Medical Cost Inflation Has Outpaced Overall Inflation for 30 Years

80

140

200

260

320

380

440

82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10

Inde

x V

alue

(198

2-84

=100

)

All Items Medical Care

Source: Department of Labor (Bureau of Labor Statistics); not seasonally adjustedhttp://www.bls.gov/news.release/pdf/cpi.pdf

Since 1982-84 (index =100), the cost of medical care has nearly quadrupled, while the overall cost of living merely doubled

Page 133: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

Medical Cost Inflation Has Outpaced Overall Inflation Over 50 Years

719.8

1589.8

0

300

600

900

1200

1500

1800

61 66 71 76 81 86 91 96 01 06 11*

Inde

x V

alue

(196

1=10

0)

All ItemsMedical Care

*Based on change from Feb. 2011 to Feb. 2010 (latest available) Source: Department of Labor (Bureau of Labor Statistics)

A claim that cost $1,000 in 1961 would cost nearly $16,000 based on

medical cost inflation trends over the past 50 years.

Page 134: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

National Health ExpendituresPer Capita, 1960-2019P*

$4,5

23

$4,7

90

$5,1

48

$5,5

60

$5,9

67

$6,3

28

$6,7

01

$7,0

71

$7,4

23

$7,6

81

$8,0

50

$8,3

89

$8,6

66

$9,0

40

$9,5

05

$10,

288

$10,

929

$11

,625

$12,

282

$12,

941

$13,

653

$356

$2,8

13

$1,1

00

$148

$3,4

69

$4,1

04

$4,2

97

$0

$3,000

$6,000

$9,000

$12,000

$15,000

60

70

80

90

93

97

98

99

00

01

02

03

04

05

06

07

08

09

P

10

P

11

P

12

P

13

P

14

P

15

P

16

P

17

P

18

P

19

P

*”The health spending projections were based on the 2008 version of the National Health Expenditures released in January 2010,updated to take into account the impact of health reform and other relevant legislation and regulatory changes.”Sources: Centers for Medicare & Medicaid Services, Office of the Actuary, September 2010 projections, at http://www.cms.gov/NationalHealthExpendData/downloads/NHEProjections2009to2019.pdf ; Insurance Information Institute.

Growth in health care expenses outstrips population growth, so per capita health care costs keep rising

Page 135: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

National Health Expenditures* andHealth Expenditures as a Percent of GDP

$2

8

$1

,98

3

$2

,11

3

$2

,24

0

$2

,33

9

$2

,47

3

$2

,60

0

$2

,71

0

$2

,85

2

$3

,02

5

$3

,30

2

$3

,53

8

$3

,79

6

$4

,04

5

$4

,29

8

$4

,57

2

$1

,60

3

$1

,73

5

$2

53 $

71

4

$1

,35

4

$7

5

$1

,19

1 $1

,85

5

$1

,47

0

$1

,12

5$

91

3 $1

,26

6

5.2

%

7.2

%

9.1

%

13

.7%

14

.5%

15

.3%

15

.6%

15

.7%

19

.6%

16

.2%

15

.9%

15

.8%

19

.3%

19

.0%

18

.7%

17

.3%

17

.5%

17

.4%

17

.2%

17

.3%

17

.9%

18

.2%

12

.3%

13

.6%

13

.8% 1

5.8

%

13

.6%

13

.7%

$0

$500

$1,000

$1,500

$2,000

$2,500

$3,000

$3,500

$4,000

$4,500

$5,00060 70 80 90 93 97 98 99 00 01 02 03 04 05 06 07 08

09P

10P

11P

12P

13P

14P

15P

16P

17P

18P

19P

Nat

ion

al H

ealt

h E

xps

5%

10%

15%

20%

25%

Nat

ion

al H

ealt

h E

xp. a

s %

of

GD

P

National Health Expenditures National Health Expenditures as % of GDP

Health care expenditures consumed an estimated 17.3% of GDPin 2009; this is projected to rise to 19.6% in 2019

*”The health spending projections were based on the 2008 version of the National Health Expenditures released in January 2010,updated to take into account the impact of health reform and other relevant legislation and regulatory changes.”Sources: Centers for Medicare & Medicaid Services, Office of the Actuary, September 2010 projections, at http://www.cms.gov/NationalHealthExpendData/downloads/NHEProjections2009to2019.pdf ; Insurance Information Institute.

$Billions

Page 136: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

Financial Services Reform

136

Insurers Not as Impacted as Banks, But Dodd-Frank

Implementation Has Been a Concern for Insurers

Page 137: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

137

Financial Services Reform:What does it mean for insurers?

Systemic Risk and Resolution Authority

Creates the Financial Stability Oversight Council and the Office of Financial Research

Regulator representative is MO Insurance Commissioner Huff

No industry representative has been appointed yet

Imposes heightened federal regulation on large bank holding companies and “systemically risky” nonbank financial companies, including insurers

Concern some insurers may be labeled as systemically risky based on size alone

Federal Insurance Office (FIO)

Establishes the FIO (while maintaining state regulation of insurance) within the Department of Treasury, headed by a Director appointed by the Secretary of Treasury

FIO will have authority to monitor the insurance industry, identify regulatory gaps that could contribute to systemic crisis

IL Insurance Director Michael McGraith will become first FIO Director on June 1

Creation of Federal Advisory Committee on Insurance to Advise FIO

CONCERN: FIO morphs into quasi/shadow or actual regulator

The Dodd Frank Wall Street Reform and Consumer Protection Act

Source: Insurance Information Institute (I.I.I.) updates and research; The Financial Services Roundtable; Adapted from summary by Dewey & LeBoeuf LLP

Page 138: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

Source: James Madison Institute, February 2008.

ME

NH

MA

CT

PA

WV

VA

NC

LA

TX

OK

NE

ND

MN

MI

IL

IA

ID

WA

OR

AZ

HI

NJRI C

DE

AL

VT

NY

MD

SC

GA

TN

AL

FL

MS

ARNM

KYMOKS

SDWI

IN

OH

MT

CA

NV

UT

WY

CO

AK

= A= B= C= D= F= NG

Source: Heartland Institute, May 2010

A- A-

A-

B-

B-

B-

B-

B-

B-B-

B-B-

B-

B-

B-

B-

B- C-

C-

C-

C -

C-

D-D-

A

A

A

A

B+

B+

B+

B

B

B

B

B

B

C+

C+

C

D+

D+D+

D

NG

NG

D F

F

2010 Property and Casualty InsuranceReport Card

Not Graded: District of ColumbiaMississippiLouisiana

Page 139: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

Economic Issues for the Next 3-5 Years

139

P/C Insurance Industry Growth in the Wake of the “Great Recession”

Page 140: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

140

US Real GDP Growth*

* Estimates/Forecasts from Blue Chip Economic Indicators.Source: US Department of Commerce, Blue Economic Indicators 6/11; Insurance Information Institute.

2.7

%

0.9

%

3.2

%

2.3

%

2.9

%

-0.7

%

0.6

%

-4.0

%

-6.8

% -4.9

%

-0.7

%

1.6

%

5.0

%

3.7

%

1.7

%

2.6

%

3.1

%

1.8

%

2.6

%

3.3

%

3.4

%

3.0

%

3.0

%

3.2

%3

.2%

4.1

%

1.1

%

1.8

%

2.5

% 3.6

%

3.1

%

-8%

-6%

-4%

-2%

0%

2%

4%

6%

   2

00

0   

   2

00

1   

   2

00

2   

   2

00

3   

   2

00

4   

   2

00

5   

   2

00

6   

07

:1Q

07

:2Q

07

:3Q

07

:4Q

08

:1Q

08

:2Q

08

:3Q

08

:4Q

09

:1Q

09

:2Q

09

:3Q

09

:4Q

10

:1Q

10

:2Q

10

:3Q

10

:4Q

11

:1Q

11

:2Q

11

:3Q

11

:4Q

12

:1Q

12

:2Q

12

:3Q

12

:4Q

Demand for Insurance Continues To Be Impacted by Sluggish Economic Conditions, but the Benefits of Even Slow Growth Will Compound and

Gradually Benefit the Economy Broadly

Real GDP Growth (%)

Recession began in Dec. 2007. Economic toll of credit

crunch, housing slump, labor market contraction has

been severe but modest recovery is underway

The Q4:2008 decline was the steepest since the Q1:1982 drop of 6.8%

2011 got off to a sluggish start, but growth is expected

to accelerate in the remainder of the year. This is a major

positive for insurance demand and exposure growth.

Page 141: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

2011 Financial Overview State Economic Growth Varied in 2010

141

Some Southeast states growing well, but others

among the weakest

Hard hit Midwest and Northeast states finally

entering recovery in 2010

Page 142: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

142

(Millions of Units)

New Private Housing Starts, 1990-2016F

1.4

8

1.4

7 1.6

2

1.6

4

1.5

7

1.6

0 1.7

1 1.8

5 1.9

6 2.0

7

1.8

0

1.3

6

0.9

1

0.5

5

0.5

9

0.6

0 0.7

9

1.2

0 1.3

3 1.4

3

1.5

0

1.3

51.4

6

1.2

9

1.2

0

1.0

11.1

9

0.3

0.5

0.7

0.9

1.1

1.3

1.5

1.7

1.9

2.1

90 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11F12F13F14F15F16F

Source: U.S. Department of Commerce; Blue Chip Economic Indicators (10/10 and 6/11); Insurance Information Institute.

Little Exposure Growth Likely for Homeowners Insurers Until 2013. Also Affects Commercial Insurers with Construction Risk Exposure, Surety

New home starts plunged

72% from 2005-2009; A

net annual decline of 1.49 million units, lowest since

records began in 1959

The plunge and lack of recovery in homebuilding and in construction in general is

holding back payroll exposure growthJob growth,

improved credit market conditions and demographics

will eventually boost home construction

Page 143: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

143

16.9

16.5

16.1

13.2

10.4

11.6

13.1 14

.1 14.7 15

.1

15.0 15

.5

16.9

16.617

.117.5

17.8

17.4

9

10

11

12

13

14

15

16

17

18

19

99 00 01 02 03 04 05 06 07 08 09 10 11F 12F 13F 14F 15F 16F

(Millions of Units)

Auto/Light Truck Sales, 1999-2016F

Source: U.S. Department of Commerce; Blue Chip Economic Indicators (10/10 and 6/11); Insurance Information Institute.

Car/Light Truck Sales Will Continue to Recover from the 2009 Low Point. It is Too Soon to Assess the Impact of Higher Gas Prices.

New auto/light truck sales fell to the lowest level since the late 1960s. Forecast for 2011-12 is

still far below 1999-2007 average of 17 million units, but a recovery is underway.

Job growth and improved credit market conditions will boost auto sales in

2011 and beyond

Page 144: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

66%

68%

70%

72%

74%

76%

78%

80%

82%

Ma

r 0

1

Ju

n 0

1

Se

p 0

1

De

c 0

1

Ma

r 0

2

Ju

n 0

2

Se

p 0

2

De

c 0

2

Ma

r 0

3

Ju

n 0

3

Se

p 0

3

De

c 0

3

Ma

r 0

4

Ju

n 0

4

Se

p 0

4

De

c 0

4

Ma

r 0

5

Ju

n 0

5

Se

p 0

5

De

c 0

5

Ma

r 0

6

Ju

n 0

6

Se

p 0

6

De

c 0

6

Ma

r 0

7

Ju

n 0

7

Se

p 0

7

De

c 0

7

Ma

r 0

8

Ju

n 0

8

Se

p 0

8

De

c 0

8

Ma

r 0

9

Ju

n 0

9

Se

p 0

9

De

c 0

9

Ma

r 1

0

Ju

n 1

0

Se

p 1

0

De

c 1

0

Ma

r 1

1

Recovery in Capacity Utilization is a Positive Sign for Commercial Exposures

Source: Federal Reserve Board statistical releases at http://www.federalreserve.gov/releases/g17/Current/default.htm. 144

Percent of Industrial Capacity

Hurricane Katrina

March 2001-November 2001

recession

“Full Capacity”

The closer the economy is to operating at “full

capacity,” the greater the inflationary pressure

The US operated at 76.9% of industrial

capacity in Apr. 2011, above the June 2009

low of 68.3%

December 2007-June 2009 Recession

Page 145: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

145

7.67 7.70 7.75 7.79

7.78 7.80 7.

86 7.92

7.92

7.94 7.97 8.02

8.03

8.04 8.

12 8.19

8.20 8.25 8.

34 8.39 8.41 8.45 8.

54 8.62

8.57 8.

65 8.72 8.

788.

74 8.77 8.81 8.84

8.67

8.69 8.73 8.75

8.64 8.68 8.

75

7.50

7.75

8.00

8.25

8.50

8.75

9.00

2001

:Q1

2001

:Q2

2001

:Q3

2001

:Q4

2002

:Q1

2002

:Q2

2002

:Q3

2002

:Q4

2003

:Q1

2003

:Q2

2003

:Q3

2003

:Q4

2004

:Q1

2004

:Q2

2004

:Q3

2004

:Q4

2005

:Q1

2005

:Q2

2005

:Q3

2005

:Q4

2006

:Q1

2006

:Q2

2006

:Q3

2006

:Q4

2007

:Q1

2007

:Q2

2007

:Q3

2007

:Q4

2008

:Q1

2008

:Q2

2008

:Q3

2008

:Q4

2009

:Q1

2009

:Q2

2009

:Q3

2009

:Q4

2010

:Q1

2010

:Q2

2010

:Q3

Number of Private Business Establishments, 2001:Q1-2010:Q3

Sources: U.S. Bureau of Labor Statistics; Insurance Information Institute

In 2009:Q1 a net of 165,000 businesses disappeared.By 2010:Q3 73,000 new ones appeared,

returning us to the level first attained three years before, in 2007:Q3.

Millions

No net growth in number of businesses since 2007

Page 146: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

146

43,6

9448

,125

69,3

0062

,436

64,0

04 71,2

77 81,2

3582

,446

63,8

5363

,235

64,8

53 71,5

4970

,643

62,3

0452

,374

51,9

5953

,549

54,0

2744

,367

37,8

8435

,472

40,0

9938

,540

35,0

3734

,317

39,2

0119

,695 28

,322

43,5

4660

,837

56,2

82

0

10,000

20,000

30,000

40,000

50,000

60,000

70,000

80,000

90,000

80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10

Business Bankruptcy Filings,1980-2010

Sources: American Bankruptcy Institute at http://www.abiworld.org/AM/AMTemplate.cfm?Section=Home&TEMPLATE=/CM/ContentDisplay.cfm&CONTENTID=61633 ; Insurance Information Institute

Significant Exposure Implications for All Commercial Lines as Business Bankruptcies Begin to Decline

2010 bankruptcies totaled 56,282, down 7.5% from 60,837 in 2009—which were up 40% from 2008 and the most since

1993.

% Change Surrounding Recessions

1980-82 58.6%1980-87 88.7%1990-91 10.3%2000-01 13.0%2006-09 208.9%*

Page 147: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

147

Private Sector Business Starts, 1993:Q2 – 2010:Q3*

175

186

174

180

186

192

188

187 18

918

6 190 19

419

119

9 204

202

195

196

196

206

206

201

192

198

206

206

203

211

205

212

200 20

520

420

419

720

320

920

1

192

192

193

201 20

420

221

0 212

209

216 22

0 223

220

220

210

221

212

204

218

209

207

207

199

191 19

317

2 176

169

184

172

172

182

203

150

160

170

180

190

200

210

220

230

93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10

Business Starts Were Down Nearly 20% in the Recession, Holding Back Most Types of Commercial Insurance Exposure

* Data through September 30, 2010 are the latest available as of May 3, 2011; Seasonally adjustedSource: Bureau of Labor Statistics, http://www.bls.gov/news.release/cewbd.t08.htm.

(Thousands)

344,000 new business starts were recorded through the first half of 2010, which was likely the slowest year for

new business starts since 1993.

Business Starts2006: 872,0002007: 843,0002008: 790,0002009: 697,000 2010:Q3 526,000

Page 148: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

148

11 Industries for the Next 10 Years: Insurance Solutions Needed

Shipping (Rail, Marine, Trucking)

Health Sciences

Health Care

Energy (Traditional)

Alternative Energy

Agriculture

Natural Resources

Environmental

Technology (incl. Biotechnology)

Light Manufacturing

Export-Oriented Industries

Many industries are

poised for growth, but

many insurers do not write in

these economic segments

Page 149: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

149

Labor Market Trends

Massive Job Losses Sapped the Economy and Commercial/Personal

Lines Exposure, But Trend is Improving

Page 150: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

150

Unemployment and Underemployment Rates: Falling in 2011

2

4

6

8

10

12

14

16

18

Jan00

Jan01

Jan02

Jan03

Jan04

Jan05

Jan06

Jan07

Jan08

Jan09

Jan10

Jan11

Traditional Unemployment Rate U-3

Unemployment + Underemployment Rate U-6

Unemployment rate rose to 9.1%

in May

Unemployment peaked at 10.1% in October 2009, highest monthly rate since 1983.

Peak rate in the last 30 years:

10.8% in November -

December 1982

Source: US Bureau of Labor Statistics; Insurance Information Institute.

U-6 went from 8.0% in March

2007 to 17.5% in October 2009; Stood at 16.0%

in May 2011

January 2000 through May 2011, Seasonally Adjusted (%)

Recession ended in

November 2001

Unemployment kept rising for

19 more months

Recession began in

December 2007

Stubbornly high unemployment and underemploymentwill constrain payroll growth, which directly affects WC exposure

May 11

Page 151: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

18

67

92

13

65 1

27

42

15

-10

9-1

46

5 97

23

-12

-85 -58

-16

1-2

53

-23

0-2

57

-34

7-4

56

-54

7-7

34 -66

7-8

06 -7

07

-74

4 -64

9-3

34

-45

2-2

97 -2

15

-18

6-2

62

75

-83

16 6

2

22

95

1 61 1

17

14

31

12 1

93

12

8 16

79

42

61

21

92

51

831

44

(1,000)

(800)

(600)

(400)

(200)

0

200

400

Jan

-07

Fe

b-0

7M

ar-

07

Ap

r-0

7M

ay-

07

Jun

-07

Jul-

07

Au

g-0

7S

ep

-07

Oct

-07

No

v-0

7D

ec-

07

Jan

-08

Fe

b-0

8M

ar-

08

Ap

r-0

8M

ay-

08

Jun

-08

Jul-

08

Au

g-0

8S

ep

-08

Oct

-08

No

v-0

8D

ec-

08

Jan

-09

Fe

b-0

9M

ar-

09

Ap

r-0

9M

ay-

09

Jun

-09

Jul-

09

Au

g-0

9S

ep

-09

Oct

-09

No

v-0

9D

ec-

09

Jan

-10

Fe

b-1

0M

ar-

10

Ap

r-1

0M

ay-

10

Jun

-10

Jul-

10

Au

g-1

0S

ep

-10

Oct

-10

No

v-1

0D

ec-

10

Jan

-11

Fe

b-1

1M

ar-

11

Ap

r-1

1M

ay-

11

Monthly Change in Private Employment

January 2008 through May 2011* (Thousands)

Private Employers Added 2.323 million Jobs Since Jan. 2010 After Having Shed 4.66 Million Jobs in 2009 and 3.81 Million in 2008 (Local

Govt. Employment is Down 416,000 Since Sept. 2008 Peak)

Source: US Bureau of Labor Statistics: http://www.bls.gov/ces/home.htm; Insurance Information Institute

Monthly Losses in Dec. 08–Mar. 09 Were

the Largest in the Post-WW II Period

Private employers added jobs in every month in 2010 for a total of

1.435 million for the year

83,000 private sector jobs were created in April

Page 152: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

152

Monthly Change Employment*-7

2-1

44

-12

2-1

60

-13

7-1

61

-12

8-1

75

-32

1-3

80

-59

7-6

81

-77

9-7

26

-75

3-5

28 -3

87

-51

5 -34

6 -21

2-2

25

-22

46

4-1

09

14 39

20

8 31

3 43

2-1

75 -6

6-1

-41

21

09

3 15

26

82

35

22

12

44

-1,000

-800

-600

-400

-200

0

200

400

600

Ja

n 0

8F

eb

08

Ma

r 0

8A

pr

08

Ma

y 0

8Ju

n 0

8Ju

l 08

Au

g 0

8S

ep

08

Oct 0

8N

ov 0

8D

ec 0

8Ja

n 0

9F

eb

09

Ma

r 0

9A

pr

09

Ma

y 0

9Ju

n 0

9Ju

l 09

Au

g 0

9S

ep

09

Oct 0

9N

ov 0

9D

ec 0

9Ja

n 1

0F

eb

10

Ma

r 1

0A

pr

10

Ma

y 1

0Ju

n 1

0Ju

l 10

Au

g 1

0S

ep

10

Oct 1

0N

ov 1

0D

ec 1

0Ja

n 1

1F

eb

11

Ma

r 1

1A

pr

11

Monthly Losses in Dec. 08–Mar. 09 Were

the Largest in the Post-WW II Period

*Estimate based on Reuters poll of economists.Source: US Bureau of Labor Statistics: http://www.bls.gov/ces/home.htm; Insurance Information Institute

Job Losses Since the Recession Began in Dec. 2007 Peaked at 8.4 Mill in Dec. 09; Stands at 6.2 Million Through March 2011;

13.5 Million People are Now Defined as Unemployed

January 2008 through April 2011* (Thousands)

The job gain and loss figures in 2010 were severely distorted by the hiring and termination of temporary Census workers. In 2010, 1.178 million

nonfarm jobs were created.

216,000 nonfarm jobs were created

in March

Page 153: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

153

Unemployment Rates by State, April 2011:Highest 25 States*

12.5

11.9

10.9

10.8

10.4

10.2

10.0

9.9

9.8

9.7

9.6

9.6

9.6

9.6

9.3

9.3

9.3

9.1

9.1

9.0

8.9

8.8

8.8

8.7

8.6

8.2

0

2

4

6

8

10

12

14

NV CA RI FL MS MI KY GA SC NC DC ID OR TN AL AZ NJ CT WA US MO CO WV IL OH DE

Une

mpl

oym

ent R

ate

(%)

*Provisional figures for April 2011, seasonally adjusted.

Sources: US Bureau of Labor Statistics; Insurance Information Institute.

In April, 39 states reported over-the-month unemployment rate decreases, 3 states and the District of Columbia had

increases, and 8 had no change.

18 states + DC had unemployment rates above the US average in Apr. 2011,

32 states were below.

Page 154: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

154

8.2

8.1

8.0

7.9

7.8

7.7

7.6

7.6

7.5

7.4

7.3

7.3

7.3

6.8

6.7

6.5

6.1

6.1

6.0

6.0

5.6

5.3

4.9

4.9

4.2

3.3

0

2

4

6

8

10

IN LA TX NY MA AR ME NM PA UT AK MT WI MD KS MN HI VA IA WY OK VT NH SD NE ND

Une

mpl

oym

ent R

ate

(%)

Unemployment Rates By State, April 2011: Lowest 25 States*

*Provisional figures for April 2011, seasonally adjusted.Sources: US Bureau of Labor Statistics; Insurance Information Institute.

In April, 39 states reported over-the-month unemployment rate decreases, 3 states and the District of Columbia had

increases, and 8 had no change.

Page 155: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

155

Labor Underutilization: Broader than Just Unemployment

11

.2%

16

.4%

16

.5%

16

.3%

16

.8%

17

.0%

17

.5%

17

.2%

17

.3%

16

.5%

16

.8%

16

.9%

17

.1%

16

.6%

16

.5%

16

.5%

16

.7%

17

.1%

17

.0%

17

.0%

16

.7%

16

.1%

15

.9%

15

.7%

15

.9%

10%

11%

12%

13%

14%

15%

16%

17%

18%

Sep08

May09

Jun09

Jul09

Aug09

Sep09

Oct09

Nov09

Dec09

Jan10

Feb10

Mar10

Apr10

May10

Jun10

Jul10

Aug10

Sep10

Oct10

Nov10

Dec10

Jan11

Feb11

Mar11

Apr11

% of Labor Force

Marginally Attached and Unemployed Persons Account for 15.9% of the Labor Force in April 2011 (1 Out Every 6.4 People). Unemployment Rate Alone was 8.8%. Underutilization Shows a Broader Impact on WC and

Other Commercial ExposuresNOTE: Marginally attached workers are persons who currently are neither working nor looking for work but indicate that they want and are available for a job and have looked for work sometime in the recent past. Discouraged workers, a subset of the marginally attached, have given a job-market related reason for not looking currently for a job. Persons employed part time for economic reasons are those who want and are available for full-time work but have had to settle for a part-time schedule. Source: US Bureau of Labor Statistics; Insurance Information Institute.

Page 156: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

156

US Unemployment Rate

4.5

%

4.5

%

4.6

%

4.8

%

4.9

% 5.4

% 6.1

%

6.9

%

8.1

%

9.3

%

9.6

% 10

.0%

9.7

%

9.6

%

9.6

%

8.9

%

8.9

%

8.7

%

8.6

%

8.4

%

8.3

%

8.1

%

8.0

%

9.6

%

4.0%

5.0%

6.0%

7.0%

8.0%

9.0%

10.0%

11.0%

07

:Q1

07

:Q2

07

:Q3

07

:Q4

08

:Q1

08

:Q2

08

:Q3

08

:Q4

09

:Q1

09

:Q2

09

:Q3

09

:Q4

10

:Q1

10

:Q2

10

:Q3

10

:Q4

11

:Q1

11

:Q2

11

:Q3

11

:Q4

12

:Q1

12

:Q2

12

:Q3

12

:Q4

Rising unemployment eroded payrolls

and workers comp’s

exposure base.

Unemployment peaked at 10% in

late 2009.

* = actual; = forecastsSources: US Bureau of Labor Statistics; Blue Chip Economic Indicators (6/11); Insurance Information Institute

2007:Q1 to 2012:Q4F*

Unemployment forecasts remain stubbornly high

through 2011, but still imply millions of new

jobs will created.

Jobless figures have been revised

downwards for 2011/12

Page 157: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

Estimated Effect of Recessions* on Payroll (Workers Comp Exposure)

*Data represent maximum recorded decline over 12-month period using annualized quarterly wage and salary accrual dataSource: Insurance Information Institute research; Federal Reserve Bank of St. Louis (wage and salary data); National Bureau of Economic Research (recession dates).

-4.4%

-2.0%-1.1%

1.1%

3.7%4.6%

8.5%

3.5%

2.1%

-0.5%

-3.6%

-6%

-4%

-2%

0%

2%

4%

6%

8%

10%

1948-1949

1953-1954

1957-1958

1960-1961

1969-1970

1973-1975

1980 1981-1982

1990-1991

2001 2007-2009

Recessions in the 1970s and 1980s saw smaller exposure impacts

because of continued wage inflation, a factor not present

during the 2007-2009 recession

The Dec. 2007 to mid-2009 recession

caused the largest impact on WC

exposure in 60 years

(Percent Change)

(All Post WWII Recessions)

Recession Dates (Beginning/Ending Years)

Page 158: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

$2,000

$3,000

$4,000

$5,000

$6,000

$7,000

90 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10

$25

$30

$35

$40

$45

$50Wage & Salary DisbursementsWC NPW

158

Payroll Base* WC NWP

Wage and Salary Disbursements (Payroll Base) vs. Workers Comp Net Written Premiums

*Private employment; Shaded areas indicate recessions. Sources: NBER (recessions); Federal Reserve Bank of St. Louis at http://research.stlouisfed.org/fred2/series/WASCUR ; NCCI; I.I.I.

29% of NPW has been eroded away by the soft market and weak economy

7/90-3/91 3/01-11/0112/07-6/09

$Billions $Billions

WC premium volume dropped two years before

the recession began

WC net premiums written were down $14B or 29.3% to

$33.8B in 2010 after peaking at $47.8B

in 2005

Page 159: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

159

Direct Premiums Written: Worker’s CompPercent Change by State, 2005-2010*

34

.4

23

.1

14

.2

10

.2

9.0

4.6

1.4

-3.7

-7.3

-9.3

-10

.0

-10

.3

-10

.9

-10

.9

-13

.0

-14

.7

-15

.3

-15

.9

-16

.9

-17

.8

-19

.8

-21

.4

-21

.7

-35-30-25-20-15-10-505

10152025303540

OK

MT ID LA

SD IA KS

NY WI

PA

MS IL

NM NJ

NE

MD

NC AL

CT VA

SC

AR

MN

Pe

ce

nt

ch

an

ge

(%

)

*Excludes monopolistic fund states: ND, OH, WA, WY as well as WV, which transitioned to a competitive structure during this period.

Sources: SNL Financial LC.; Insurance Information Institute.

Top 25 States5

,80

7.1

Only 9 (small) states showed growth in workers

comp premium volume between 2005 and 2010

Page 160: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

160

Direct Premiums Written: Worker’s CompPercent Change by State, 2005-2010*

-22

.6

-23

.7

-24

.2

-25

.0

-25

.2

-25

.2

-25

.3

-26

.8

-26

.9

-28

.1

-28

.3

-28

.7

-29

.0

-30

.1

-32

.5

-32

.6

-33

.8

-34

.7

-36

.1

-42

.7

-45

.4

-50

.7

-51

.2

-57

.7

-70

-60

-50

-40

-30

-20

-10

0

AZ

ME

GA

KY IN NH

OR

DC

MA

TN VT

US

TX

AK

MO MI

UT RI

CO

DE

NV HI

CA

FL

Pe

ce

nt

ch

an

ge

(%

)

Bottom 25 States

States with the poorest performing economies also produced the most negative net change in premiums of

the past 5 years

*Excludes monopolistic fund states: ND, OH, WA, WY as well as WV, which transitioned to a competitive structure during this period.

Sources: SNL Financial LC.; Insurance Information Institute.

Workers Comp DPW plunged 28.7% from

between 2005 and 2010

Page 161: Overview & Outlook for the P/C Insurance Industry Financial and Catastrophe Loss Update Insurance Information Institute June 22, 2011 Robert P. Hartwig,

www.iii.org

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