ownerlistens to the rescue
DESCRIPTION
Customer service has gone mobile and the best way to communicate on mobile is through text messaging and instant messaging. It's fast, efficient, and personal. With OwnerListens texts & IMs from your customers are tagged with a micro-location and then routed through our smart engine to the best staff member to reply to your customer. Customers love it and it saves you money on customer service. OwnerListens to the Rescue is a light hearted presentation of a few case studies. Are you texting with your customers yet? Contact us to find out how to: Provide excellent customer experience using a tool consumers appreciate. Salvage revenues before customers leave the store or give up on a phone call. Prevent negative online reviews by routing them to a private texting channel. Make sure your employees are living up to your standards. Hold them accountable with location aware reports. Save money on customer service staff. A typical employee can handle 3-5 texts in the time it takes to handle one phone call. Use cases: Hotels, Retail, Healthcare, Food & Beverage, B2B, Consumer Products Have your own app? We have an API. Questions? Comments? [email protected]
