oxford cambridge and rsa level 3 cambridge technical in it
TRANSCRIPT
Oxford Cambridge and RSA
Level 3 Cambridge Technical in IT05838/05839/05840/05841/05842/05877
Unit 1: Fundamentals of ITMonday 15 May 2017 – Morning
Time allowed: 1 hour 30 minutes
You must have:• acalculator
First Name Last Name
CentreNumber
CandidateNumber
Date of Birth D D M M Y Y Y Y
INSTRUCTIONS• Useblackink.YoumayuseanHBpencilforgraphsanddiagrams.• Completetheboxesabovewithyourname,centrenumber,candidatenumberanddateofbirth.• Answerallthequestions.• Writeyouranswertoeachquestioninthespaceprovided.• Ifadditionalanswerspaceisrequired,youshouldusethelinedpage(s)at
theendofthisbooklet.Thequestionnumber(s)mustbeclearlyshown.
INFORMATION• Thetotalmarkforthispaperis80.• Themarksforeachquestionareshowninbrackets[].• Qualityofextendedresponsewillbeassessedinquestionsmarkedwithan
asterisk(*).• Thisdocumentconsistsof20pages.
©OCR2017[601/7097/9,601/7098/0,601/7099/2,601/7100/5,601/7101/7]
C380/1706/5 OCRisanexemptCharity Turn over
FOR EXAMINER USE ONLY
Question No Mark
SectionA:1-15 /15
SectionB:16 /1017 /718 /619 /1020 /621 /1022 /1023 /6
Total /80
2
© OCR 2017
SECTION A
Answerallthequestions.
Putatick()intheboxnexttotheonecorrectanswerforeachquestion.
1 BVDigitalComms.hasdevelopeditsownVoIPsoftwarepackage.Acut-downversionofthesoftwareisavailableasFreeware.
WhywouldBVDigitalComms.choosetodistributethecut-downversionofitsVoIPsoftwareasFreeware?
(a) Toavoidcopyrightissues.
(b) Todiscouragesalesofthefullprogramme.
(c) Toencouragesoftwareengineerstofurtherdeveloptheirprogramme.
(d) Toencourageuserstopurchasethefullversion.
[1]
2 Asalesteamhasbeenaskedtoanalysethesalesfiguresforonesectionofabusiness.Theteamcanusedatabaseorspreadsheetsoftwareforthispurpose.
Whichofthefollowingdescribeswhytheteammaychoosetousedatabasesoftwareratherthanspreadsheetsoftwaretoanalysethedata?
(a) Spreadsheetsoftwarecannotstoreatomiseddatainrelatedtables.
(b) Spreadsheetsoftwarecannotcreategraphsfromdata.
(c) Spreadsheetsoftwarecannotsortdataalphabetically.
(d) Spreadsheetsoftwarecannotsortdataintonumberorder.
[1]
© OCR 2017 Turn over
3
3 Whichofthefollowingbestdescribesthepurposeofutilitysoftware?
(a) Toallowmultipleuserstouseacomputer.
(b) Toallowtheusertomaintainacomputer.
(c) Toallowtheusertomanagecontacts.
(d) Toallowtheusertomanageelectricityandplumbingbills.
[1]
4 BusinessescanuseShortMessageService(SMS)forarangeofdifferentpurposes.
WhichofthefollowingwouldnotbeanappropriateuseofSMSbyabusiness?
(a) Toconfirmabooking.
(b) Todistributeanewsocialmediapolicyamongststaff.
(c) Toinformclientsofaforthcominginvite-onlysalesevent.
(d) Toremindaclientofanappointment.
[1]
5 Whichofthefollowingisaprotocolusedbyawebservertodeliverawebpage?
(a) HypertextMark-upLanguage(HTML)
(b) HypertextTransferProtocol(HTTP)
(c) SimpleMailTransferProtocol(SMTP)
(d) InternetControlMessageProtocol(ICMP)
[1]
4
© OCR 2017
6 Whichofthefollowinggroupshascontrolofthecontentofawebsitehostedonavirtualserver?
(a) Membersofthepublic
(b) TheDataCommissioner
(c) Servermanufacturingstaff
(d) Theownerofthewebsite
[1]
7 Whichnetworktopologyisshowninthisdiagram?
(a) Bus
(b) Clientserver
(c) Peertopeer
(d) Ring
[1]
© OCR 2017 Turn over
5
8 HarrowandMidshireBankisasmallbankwithfivebranchesintheUK.
WhichofthefollowingbestdescribeswhyHarrowandMidshirebankhasdecidedtocreateaWAN?
(a) Toallowsecurecommunicationbetweendifferentbranches.
(b) Tohosttheirownbankwebsite.
(c) ToimprovethespeedatwhichSMSmessagesmaybesentbetweenbranches.
(d) Toraiserevenuebychargingotherusersforaccesstotheirleasedlines.
[1]
9 WhichofthefollowingtelephonenetworksisleastlikelytobeconnectedtothePublicSwitchedTelephoneNetwork(PSTN)?
(a) Amobilephonenetwork.
(b) Anationwidetelephonenetwork.
(c) Asecuretelephonenetworkinamilitarybase.
(d) Atelephonenetworkallowingcommunicationwithinasinglebuildingandbeyond.
[1]
10 Whichofthefollowingwouldnotbeasuitableactivitytocompleteonasatellitenetwork?
(a) Tolivebroadcastfromanaturaldisasterarea.
(b) Toplayareal-timestrategygame.
(c) Tosendanemailfromaremotelocation.
(d) Toviewawebsitefromwithinaschoolbuilding.
[1]
6
© OCR 2017
11 WhichofthefollowingmaybeanindicationofanineffectiveCustomerRelationshipManagement(CRM)processwithinanorganisation?
(a) Increasedcustomerbase.
(b) Increasedcustomerloyalty.
(c) Increasedcustomercomplaints.
(d) Increasedsales.
[1]
12 Whichofthefollowingreasonsbestexplainswhyaclosedquestioningtechniquemaybemoreeffectivethananopenquestioningtechnique?
(a) Allowstherespondenttogiveexpandedanswers.
(b) Answersaremorereliable.
(c) Answersaremoreconcisethatcanbeeasilyanalysed.
(d) Therespondentwillfeelmoreengagedintheprocess.
[1]
13 Whichofthefollowingfeaturesisnotcommonlyavailableinpresentationsoftware?
(a) Datasorting
(b) Graphics
(c) Userinteraction
(d) Video
[1]
© OCR 2017 Turn over
7
14 Whichofthefollowingwouldbethemostappropriatedresscodetoweartoaninterviewforasalesmanagementrole?
(a) Canvastrouserswithpoloshirtincompanycolours.
(b) Abusinesssuit.
(c) Smart-casualwear.
(d) Jeanswitht-shirt.
[1]
15 IndividualswhoworkwithintheITindustrymaystudyforqualificationsaspartoftheirtraining.
Whichofthefollowingisnotanadvantagetotheemployeeofcompletingthistraining?
(a) Certificationisavailabletoanyone.
(b) Improvedjobopportunities.
(c) Thereisoverlapinthequalificationsthatmakeupdifferentqualifications.
(d) Traineescanfocusonthoseareasthatinterestthem.
[1]
8
© OCR 2017
SECTION B
Answerallthequestions.
RGISisavirtualisationspecialistcompany.ThecompanyprovidesITservicestosmallandmediumsizedbusinessesintheUK.ThemajorityoftheITservicesaredeliveredfromadatacentreinBirmingham.Thedatacentrehasmanyracksofserversrunningavarietyofservicesincludingvirtualisation,fileandprint,backupanddatabase.CustomersofRGISmustpurchaseaWANlinktothedatacentretoallowthemtoaccessservices.
RGISrunsacentralhelpdesktoprovidesupportforcustomers.Thiscanbeaccessedviaaweb-site,emailoroverthetelephone.
16 RGIShasmanyracksofserversinitsdatacentre.
(a) Theserverscontaindifferenttypesofmemory.
Explainthepurposeofthefollowingtypesofmemory:
RAM.....................................................................................................................................
..............................................................................................................................................
..............................................................................................................................................
..............................................................................................................................................
ROM.....................................................................................................................................
..............................................................................................................................................
..............................................................................................................................................
..............................................................................................................................................
Cache...................................................................................................................................
..............................................................................................................................................
..............................................................................................................................................
..............................................................................................................................................[6]
© OCR 2017 Turn over
9
(b) ServersintheRGISdatacentreareconnectedusingawiredEthernetLAN.
DescribetwocharacteristicsofawiredEthernetLANthatmakeitsuitableforthispurpose.
1............................................................................................................................................
..............................................................................................................................................
..............................................................................................................................................
..............................................................................................................................................
2............................................................................................................................................
..............................................................................................................................................
..............................................................................................................................................
..............................................................................................................................................[4]
10
© OCR 2017
17 Customersconnecttothedatacentreusingarouterratherthanahybriddevice.
JustifytheuseofaroutertoconnecttotheRGISdatacentre.
.....................................................................................................................................................
.....................................................................................................................................................
.....................................................................................................................................................
.....................................................................................................................................................
.....................................................................................................................................................
.....................................................................................................................................................
.....................................................................................................................................................
.....................................................................................................................................................
.....................................................................................................................................................
.....................................................................................................................................................
.....................................................................................................................................................
.....................................................................................................................................................
.....................................................................................................................................................
.....................................................................................................................................................
.....................................................................................................................................................
.....................................................................................................................................................
.....................................................................................................................................................
.....................................................................................................................................................
.....................................................................................................................................................
.....................................................................................................................................................
.................................................................................................................................................[7]
© OCR 2017 Turn over
11
18 RGISusesanofftheshelfoperatingsystemforallofitsservers.
Explaintwoadvantagesandonedisadvantageofusinganofftheshelfoperatingsystem.
Advantage1................................................................................................................................
.....................................................................................................................................................
.....................................................................................................................................................
.....................................................................................................................................................
Advantage2................................................................................................................................
.....................................................................................................................................................
.....................................................................................................................................................
.....................................................................................................................................................
Disadvantage..............................................................................................................................
.....................................................................................................................................................
.....................................................................................................................................................
..................................................................................................................................................... [6]
12
© OCR 2017
19 RGISisanethicalemployer.Itpublishesdocumentsthatexplaintoemployeesaboutethicalissuesimportanttotherunningofthecompany.
DiscusstheethicalissuesthatRGISshouldincludeinitsdocuments.
[10]
.....................................................................................................................................................
.....................................................................................................................................................
.....................................................................................................................................................
.....................................................................................................................................................
.....................................................................................................................................................
.....................................................................................................................................................
.....................................................................................................................................................
.....................................................................................................................................................
.....................................................................................................................................................
.....................................................................................................................................................
.....................................................................................................................................................
.....................................................................................................................................................
.....................................................................................................................................................
.....................................................................................................................................................
.....................................................................................................................................................
.....................................................................................................................................................
.....................................................................................................................................................
.....................................................................................................................................................
.....................................................................................................................................................
.....................................................................................................................................................
.....................................................................................................................................................
.....................................................................................................................................................
.....................................................................................................................................................
.....................................................................................................................................................
.....................................................................................................................................................
.....................................................................................................................................................
*
© OCR 2017 Turn over
13
.....................................................................................................................................................
.....................................................................................................................................................
.....................................................................................................................................................
.....................................................................................................................................................
.....................................................................................................................................................
.....................................................................................................................................................
.....................................................................................................................................................
.....................................................................................................................................................
.....................................................................................................................................................
.....................................................................................................................................................
.....................................................................................................................................................
.....................................................................................................................................................
.....................................................................................................................................................
.....................................................................................................................................................
.....................................................................................................................................................
14
© OCR 2017
20 OneservicethatRGISoffersisavirtualclient.
(a) Describewhatismeantbythetermvirtualclient.
..............................................................................................................................................
..............................................................................................................................................
..............................................................................................................................................
..........................................................................................................................................[2]
(b) Explaintwolimitationsofusingvirtualclients.
1............................................................................................................................................
..............................................................................................................................................
..............................................................................................................................................
..............................................................................................................................................
2............................................................................................................................................
..............................................................................................................................................
..............................................................................................................................................
..............................................................................................................................................[4]
© OCR 2017 Turn over
15
21 RGISuseshelpdesksoftwaretosupportitscustomers.
ExplainthebenefitsandlimitationstoRGISofusinghelpdesksoftware.
[10]
.....................................................................................................................................................
.....................................................................................................................................................
.....................................................................................................................................................
.....................................................................................................................................................
.....................................................................................................................................................
.....................................................................................................................................................
.....................................................................................................................................................
.....................................................................................................................................................
.....................................................................................................................................................
.....................................................................................................................................................
.....................................................................................................................................................
.....................................................................................................................................................
.....................................................................................................................................................
.....................................................................................................................................................
.....................................................................................................................................................
.....................................................................................................................................................
.....................................................................................................................................................
.....................................................................................................................................................
.....................................................................................................................................................
.....................................................................................................................................................
.....................................................................................................................................................
.....................................................................................................................................................
.....................................................................................................................................................
.....................................................................................................................................................
.....................................................................................................................................................
.....................................................................................................................................................
*
16
© OCR 2017
.....................................................................................................................................................
.....................................................................................................................................................
.....................................................................................................................................................
.....................................................................................................................................................
.....................................................................................................................................................
.....................................................................................................................................................
.....................................................................................................................................................
.....................................................................................................................................................
.....................................................................................................................................................
.....................................................................................................................................................
.....................................................................................................................................................
.....................................................................................................................................................
.....................................................................................................................................................
.....................................................................................................................................................
.....................................................................................................................................................
© OCR 2017 Turn over
17
22 RGISwouldliketoemployanewITTechnician.
(a) OnepersonalattributethatthenewITTechnicianshouldhaveisgoodnumericalskills.
Identify two otherpersonalattributesthatthenewITTechnicianshouldhave.Foreach,explainwhytheattributeisimportant.
Attribute1............................................................................................................................
..............................................................................................................................................
Whyimportant.....................................................................................................................
..............................................................................................................................................
..............................................................................................................................................
..............................................................................................................................................
Attribute2............................................................................................................................
..............................................................................................................................................
Whyimportant.....................................................................................................................
..............................................................................................................................................
..............................................................................................................................................
.............................................................................................................................................. [6]
18
© OCR 2017
(b) RGISadvertisestheITTechnicianjobusingsocialmedia.
ExplaintwoadvantagesofadvertisingtheITTechnicianjobusingsocialmedia.
1............................................................................................................................................
..............................................................................................................................................
..............................................................................................................................................
..............................................................................................................................................
2............................................................................................................................................
..............................................................................................................................................
..............................................................................................................................................
.............................................................................................................................................. [4]
© OCR 2017 Turn over
19
23 RGISusesphysicalsecuritymethodstopreventunauthorisedaccesstoitsdatacentre.
(a) ExplaintwophysicalsecuritymethodsthatRGISwouldusetopreventunauthorisedaccesstoitsequipment.
1............................................................................................................................................
..............................................................................................................................................
..............................................................................................................................................
..............................................................................................................................................
2............................................................................................................................................
..............................................................................................................................................
..............................................................................................................................................
..............................................................................................................................................[4]
(b) BeforeRGISdisposesofoldcomputerequipment,itiselectromagneticallywiped.
Explainwhyequipmentiselecromagneticallywiped.
..............................................................................................................................................
..............................................................................................................................................
..............................................................................................................................................
..........................................................................................................................................[2]
END OF QUESTION PAPER
Oxford Cambridge and RSA
CopyrightInformation:OCRiscommittedtoseekingpermissiontoreproduceallthird-partycontentthatitusesinitsassessmentmaterials.OCRhasattemptedtoidentifyandcontactallcopyrightholderswhoseworkisusedinthispaper.Toavoidtheissueofdisclosureofanswer-relatedinformationtocandidates,allcopyrightacknowledgementsarereproducedintheOCRCopyrightAcknowledgementsBooklet.Thisisproducedforeachseriesofexaminationsandisfreelyavailabletodownloadfromourpublicwebsite(www.ocr.org.uk)aftertheliveexaminationseries.IfOCRhasunwittinglyfailedtocorrectlyacknowledgeorclearanythird-partycontentinthisassessmentmaterialOCRwillbehappytocorrectitsmistakeattheearliestpossibleopportunity.ForqueriesorfurtherinformationpleasecontacttheCopyrightTeam,FirstFloor,9HillsRoad,CambridgeCB21GE.OCRispartoftheCambridgeAssessmentGroup.CambridgeAssessmentisthebrandnameofUniversityofCambridgeLocalExaminationsSyndicate(UCLES),whichisitselfadepartmentoftheUniversityofCambridge.
©OCR2017
C380/1706
ADDITIONAL ANSWER SPACE
Ifadditionalspaceisrequired,youshouldusethefollowinglinedpage(s).Thequestionnumber(s)mustbeclearlyshowninthemargin(s).
...........................................................................................................................................................
...........................................................................................................................................................
...........................................................................................................................................................
...........................................................................................................................................................
...........................................................................................................................................................
...........................................................................................................................................................
...........................................................................................................................................................
...........................................................................................................................................................
...........................................................................................................................................................
...........................................................................................................................................................
...........................................................................................................................................................
...........................................................................................................................................................
...........................................................................................................................................................
...........................................................................................................................................................
...........................................................................................................................................................
...........................................................................................................................................................
...........................................................................................................................................................
...........................................................................................................................................................
...........................................................................................................................................................
20