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TRANSCRIPT
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PATIENTEDUCAT RWINTER 2009
Patient and Family education ServiceS
New and Revised Patient Education Handouts on Health OnlineVisit Health Online for health education materials for patients and families:https://healthonline.washington.edu
Here are new or revised titles for fourth quarter 2008: 2009 Perinatal Education Classes About Rapid HIV Antibody Testing* (Rev. 11/2008)
After Eye Surgery - CH, SPAttention and Brain Injury*Bed Rest Guidelines - SO, SP, VIBenefits of Breastfeeding (Rev. 12/2007) - KO, RU, VI
Birth Booklet 1: Pregnancy and Giving Birth (Rev. 12/2007) - SP
Birth Booklet 2: Caring for Yourself and Your New Baby (Rev. 07/2007) - SP
Bone Scan - SO, VICardiac Nuclear Medicine Exam - CH, RU, SP, VI
Cardiac Services Information* (Rev. 09/2008)
Caring for Yourself After the Loss of Your Baby - SO, SP, VI
Chest X-ray - RU, SP, VIComfort and Safety During Pregnancy (Rev. 12/2007) - RU
Continued on back
new admit Packets Welcome Patients Who Speak non-english languages
As of December 2008, non-English-speaking patients admitted to UWMC are being welcomed with a translated admit packet. Packets are available in Spanish, Russian, Korean, Vietnamese, Chinese, Somali, American Sign Language, Farsi, Amharic, and Tagalog.
Admitting, Emergency Room, and Surgery Center staff all have the packets available. To assist staff in admitting the patient, all packets contain the Care Agreement, Financial Agreement, and HIPAA summary. For Spanish, Russian, and Vietnamese, an advance directive is also included.
The packets also contain tools for patients and families to use throughout their hospital stay. Included are translated versions of the room service dining menu, a text version of the information slideshow that runs on patient TVs (Channel 2), and the Inpatient Language Card. This last tool has useful phrases and symbols to help the patients and their care team communicate.
There are also welcome packets for Muslim patients. These contain signs that patients can use to indicate their need for modesty, prayer time, and Ramadan food arrangements.
More translated items, including the booklet “Services for Patients and Families” and the Pain Scale, will be added as they become available. Interpreter Services appreciates your feedback on the usefulness of these admit packets for patients, family, and inpatient staff. Contact Linda Golley, Interpreter Services, 598-4663.
2009
Patient Safety Video Premiere
lights, camera, action! A UWMC-produced video about patient safety will be ready for
prime time soon. Starring a cast of our CEO, employees, and patient and family advisors, this video explains our major patient safety goals. Our own Dr. Gene Peterson narrates.
Topics covered in the video are hand hygiene, two patient identifiers, fall and pressure ulcer prevention, and the safe use of patient-controlled analgesia. The video invites patients to play an active role on their health care team. It encourages them to ask providers whether they have washed their hands, as well as to ask to speak with a charge nurse if they feel their medical concerns are not being addressed.
The video will be shown on Channel 2 in patient rooms, available for viewing 24 hours a day. To emphasize the video’s content, members of the health care team will be encouraged to turn on their patients’ TVs and provide education about important safety initiatives. Patient and Family Education Services will announce when the video has been completed. Contact Cindy Sayre at 598-6913 for more information.
are your ducks in a row?Each year, the PFES team visits all UWMC service areas to make sure each area is
stocked with the most essential patient and family education materials. At the same time, our team checks that the handouts in stock are current and approved for in-hospital use.
Unit and clinic managers will be contacted in January 2009 to explain the process and to arrange for the best time for a PFES visit. The goal is to have all areas inventoried and restocked before the Department of Health site visit in April.
Included with this issue of PatientEducator is a document entitled “Essential Patient Education and Information Materials” that shows the materials we’ll be looking for. If you have questions, contact Pam Younghans at 598-7947, or [email protected].
Visit the New PFES Web Site!We are pleased to announce our new, improved Web site! Visit https://depts.washington.edu/pfes
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Patient and Family Education ServicesBox 359420
1959 N.E. Pacific St. Seattle, Washington 98195206-598-7498
Comfort Measures for Postpartum Engorgement (Rev. 07/2007) - RU
Common Concerns About Breastfeeding (Rev. 07/2007) - KO, RU, SO, VI
Contrast Reaction - CH, KO, RU, SP, TA, VI
Delayed Reaction to IV Contrast - CH, SP, VI
Depression and Brain Injury*Diabetes and Pregnancy - SPDiabetes Instructions (Rev. 04/2008) - JA, KO, SP, VI
Fatigue and Brain Injury*Guide to Prenatal Genetic Testing (Rev. 10/2008)
How Is Breastfeeding Going? (Rev. 07/2007) - RU, SO
Initiation, Planning, Organization, and Brain Injury*
Interventional RadiologyManaging DiabetesMemory and Brain Injury*Myelogram (Rev. 09/2008)Ostomy Care Map - CH, RU, SPPain, Headaches, and Brain Injury*PCA (Rev. 04/2008) - RU, SP, VIPelvic Ultrasound - RU, SP, VIPET Body Scan (Rev. 11/2007) - CH, RU, SP, VI
Preventing Pressure Ulcers*Radiation to the BrainServices for Patients and Families (Rev. 07/2008) - CH, KO, RU, SP, VI
Sleep Problems and Brain Injury*Vascular Dialysis Access Welcome to the Progressive Care Nursery* (Rev. 10/2008)
Your FDG PET Scan*Read more about these titles in the “Featured Materials” column.All titles listed above are available in English. Abbreviations key: AM=Amharic, CH=Chinese, JA=Japanese, KO=Korean, RU=Russian, SO=Somali, SP=Spanish, TA=Tagalog, VI=Vietnamese
Patient Education ToolsContinued from front
Please route this issue of PatientEducator to your staff. Find links to this issue and previous issues online on Health Online at https:healthonline.washington.edu and the PFES Web site at https://depts.washington.edu/pfes. Patient and Family Education Committee Members: Jane Anderson, Rosanna Atienza, Susan Barnes, Ida Boecksteigel, Susan DeHoog, Sarah DeProdocini, Sherry Dodson, Andrea Dotson, Linda Golley, Philip Hainley, Mary Ellen Hamblin, Debbie Jones, Leslie Jones, Molly Keeney, Dori Khakpour, Vickie Kolios, Nancy Lansbury, Stacia Lee, Mary Beth Lum, Gary Martin, Sherri McCarthy, Judith Mentzer, Debby Nagusky, Bridget O’Connor, Janet Parker, Nancy Poland, Cindy Sayre, Carrel Sheldon, Nancy Colobong Smith, Leah Spacciante, Julie Sprinkle, Rose Sutton, Nancy Tvedt, Richard Verver, Nancy Whittington, Susan Willard, Pam Younghans
PatienteducatorEditor: Carrel Sheldon, 206-598-7498
PatienteducatorWINTER 2009
Core Purpose: We’re here to inform patients about their health and empower their decision-making about their health care.
volunteer Spotlight: richard ververThe Health Information Resource Center (HIRC) would like to introduce
Richard Verver, volunteer extraordinaire. Richard volunteers one day a week at the HIRC, where he helps visitors find the health information they are looking for.
Richard is a retired high school history and language arts teacher, husband, father of four, and grandfather of three. He says what he likes most about
working at the HIRC is the opportunity to give patients and families a sense of normalcy by helping them use the computers and resources to keep in touch with family and friends. Richard, who was an Oncology patient himself, knows firsthand how important this can be during a long hospital stay. “I like making life a little easier for patients and families.”
Richard is an active member of his church and enjoys singing in the church choir, reading, and spending time with his family and his dog, Rosie. He also enjoys writing and has published a book of poetry, Unexpected Interruptions, which reflects on his journey with cancer.
His first involvement with UWMC after his treatment for cancer was to join the Oncology Council after Lorie Wild, fellow church member and UWMC Chief Nursing Officer, introduced the idea to him. He is now also a member of the Patient and Family Education Council and the Resource Center Workgroup, bringing an informed patient perspective to all three groups. He also shares his story at Foundations, UWMC’s new employee training, to highlight the patient perspective on care provided at the medical center. You can find Richard at the HIRC every Friday, assisting visitors with the resources offered in the center.
Featured Materials on Health OnlinePFES has been busy revising many patient education
handouts and creating new ones, as well. We have several manuals in the works and hope to report their completion in our next newsletter. Here are a few featured titles (see sidebar for the full list of materials completed this quarter):
about rapid Hiv antibody testing (Revised) – This Labor and Delivery handout explains the importance of HIV testing for pregnant women and describes how to prepare for and what to expect from rapid HIV testing.
Brain injury – Rehabilitation Medicine has created seven new handouts related to brain injury. They cover attention; depression; fatigue; initiation, planning, and organization; memory; pain and headaches; and sleep problems. Each describes how brain injury can affect these functions and how to adapt to changes in function. A list of community resources is included.
cardiac Services information (Revised) – This handout from the Regional Heart Center and Cardiology describes what follow-up care with a cardiologist is needed after a heart attack, cardiac catheterization lab procedure (such as an angiogram, angioplasty, or stent), arrhythmia, or medicine adjustments.
Preventing Pressure ulcers – Patient Care Services wrote this handout to educate patients and families about the importance of preventing pressure ulcers, what care will be given while in the hospital, and what to do at home to keep from getting them.
Welcome to the Progressive care nursery (Revised) – The Maternal and Infant Care Center has updated this handout that answers common questions and concerns about the nursery and describes the care given there.
PFES provides editing for reading level, organization, and content; patient advisor review; and design and formatting services at no charge. If your service area would like to revise existing or produce new education materials, please contact Debby Nagusky, Health Educator, at [email protected] or 598-0073.
Visit Health Online for these and other patient education materials: https://healthonline.washington.edu
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Engl
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For
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cis.
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hing
ton.
edu/
form
s/; c
lick
on V
iew
/Pri
nt P
DF
to p
rint
cop
ies
Med
icati
on
Reco
rd C
ard
2006
Engl
ish
Clin
ic/u
nit-
spec
ific
trifo
ld c
ard
with
spa
ce to
list
med
icati
ons,
alle
rgie
s, e
tc.
TO O
RDER
:
Cont
act P
am Y
oung
hans
, Pati
ent a
nd F
amily
Edu
catio
n Se
rvic
es, 5
98-7
947,
pa
my@
u.w
ashi
ngto
n.ed
u
Phar
mac
y:___
____
____
____
____
____
____
____
____
____
_
Phon
e:__
____
____
____
____
____
____
____
____
____
____
_
Fax:
_____
____
____
____
____
____
____
____
____
____
____
_
List
alln
on-p
resc
riptio
nm
edici
nes:
____
____
____
____
____
____
____
____
____
____
____
____
_
____
____
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_
____
____
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____
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____
____
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____
_
____
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____
____
____
____
____
_
Inse
rt Cl
inic
Nam
e He
re
1959
N.E
. Pac
ific S
treet
Bo
x XX
XXX
Seat
tle, W
ashi
ngto
n 98
195-
4618
20
6-59
8-XX
XX
Fax:
206
-598
-XXX
X
Med
icat
ion
Reco
rdNa
me:
_____
____
____
____
____
____
____
____
____
____
____
Alle
rgie
s:__
____
____
____
____
____
____
____
____
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____
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____
____
____
____
____
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__
Emer
genc
y Co
ntac
t:___
____
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____
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___
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__Do
ctor
/Clin
ician
Ph
one
StartDate
MedicineDose
HowOften
StartDate
MedicineDose
HowOften
StartDate
MedicineDose
HowOften
Med
icin
es to
A
void
Bef
ore
Surg
ery
2007
Engl
ish
Giv
es in
stru
ction
s ab
out a
nd p
rovi
des
lists
of m
edic
ines
– in
clud
ing
aspi
rin,
pre
scri
ption
pro
duct
s,
herb
s an
d vi
tam
ins
– to
avo
id b
efor
e su
rger
y to
pre
vent
ble
edin
g pr
oble
ms.
TO O
RDER
:
Sing
le c
opie
s: P
rint
from
Hea
lth O
nlin
e, h
ttp:
//he
alth
onlin
e.w
ashi
ngto
n.ed
uM
ultip
le c
opie
s: R
eque
st b
y tit
le fr
om D
awg
Prin
t Cen
ter,
cson
line@
u.w
ashi
ngto
n.ed
u
Patie
nt E
duca
tion
Surg
ical
Spe
cial
ties
Cen
ter
Med
icin
es to
A
void
Bef
ore
Surg
ery
Whe
n yo
ur d
octo
r tel
ls y
ou to
avo
id a
spir
in,
aspi
rin-
like
prod
ucts
, or o
ther
med
icin
es o
r su
pple
men
ts b
efor
e su
rger
y, to
pre
vent
bl
eedi
ng p
robl
ems
Impo
rtan
t Not
esY
our d
octo
r wan
ts y
ou to
stop
taki
ng a
spiri
n, a
spiri
n-lik
e pr
oduc
ts, o
r non
-ste
roid
al a
nti-i
nfla
mm
ator
y ag
ents
.
The
follo
win
g pa
ges l
ist s
peci
fic p
rodu
cts t
o av
oid
befo
re a
nd
afte
r you
r sur
gery
or p
roce
dure
:
Stop
taki
ng th
ese
prod
ucts
___
____
day
s bef
ore
your
su
rger
y or
pro
cedu
re.
You
may
resu
me
taki
ng th
ese
prod
ucts
___
____
day
s afte
r yo
ur su
rger
y or
pro
cedu
re.
You
may
take
ace
tam
inop
hen
(Tyl
enol
®) a
s nee
ded
for m
inor
ac
hes a
nd p
ains
.
Rev
iew
all
med
icin
es th
at y
ou a
re ta
king
with
you
r do
ctor
.
The
list
s in
this
han
dout
are
not
com
plet
e. O
ther
pro
duct
s or
supp
lem
ents
may
als
o ca
use
blee
ding
pro
blem
s.
To p
repa
re fo
r you
r sur
gery
or
pro
cedu
re, y
our d
octo
r ha
s as
ked
you
to a
void
ce
rtain
med
icin
es, i
nclu
ding
as
pirin
and
asp
irin-
like
prod
ucts
, and
oth
er
med
icin
es o
r sup
plem
ents
.
This
han
dout
list
s m
edic
ines
(b
y ge
neric
and
trad
e na
mes
) th
at y
ou s
houl
d av
oid
to
prev
ent b
leed
ing
prob
lem
s.
Plea
se re
view
all
med
icin
es
that
you
are
taki
ng w
ith y
our
doct
or.
-
Pag
e 4
of 4
© U
nive
rsity
of W
ashi
ngto
n M
edic
al C
ente
r
0�
/200
9
Doc
umen
tLa
ngua
ges
Des
crip
tion
and
Ord
er In
form
ation
Pain
M
anag
emen
t 20
07
Chin
ese
Engl
ish
Kore
anSp
anis
hVi
etna
mes
e
Prov
ides
info
rmati
on a
bout
con
trol
ling
pain
and
com
mun
icati
ng w
ith h
ealth
car
e pr
ovid
ers
to fi
nd m
etho
ds th
at w
ork.
Tw
o ex
ampl
es o
f pai
n sc
ales
are
pro
vide
d.
TO O
RDER
:
Sing
le c
opie
s: P
rint
from
Hea
lth O
nlin
e, h
ttp:
//he
alth
onlin
e.w
ashi
ngto
n.ed
uM
ultip
le c
opie
s: R
eque
st b
y tit
le fr
om D
awg
Prin
t Cen
ter,
cson
line@
u.w
ashi
ngto
n.ed
u
Pati
ent
Com
men
t Ca
rds
Engl
ish
Prov
ides
a w
ay fo
r pa
tient
s an
d vi
sito
rs to
sub
mit
thei
r su
gges
tions
, com
plim
ents
, and
com
plai
nts
abou
t UW
MC
serv
ices
, sta
ff, a
nd fa
ciliti
es. S
elf-
mai
ling,
pre
paid
pos
tage
pan
el fo
r ea
sy re
turn
.TO
ORD
ER:
Fi
nd a
nd v
iew
doc
umen
t UH
1738
on
Mat
eria
ls M
anag
emen
t Onl
ine
Form
s Re
posi
tory
:htt
ps:/
/kno
w1.
mci
s.w
ashi
ngto
n.ed
u/fo
rms/
; clic
k on
Vie
w/P
rint
PD
F to
pri
nt c
opie
s, o
r cl
ick
on O
rder
to
requ
est p
acka
ge o
f 100
Rapi
d Re
spon
se
Team
20
07
Engl
ish
Des
crib
es th
e ac
tivity
of U
WM
C’s
Rap
id R
espo
nse
Team
: wha
t the
team
is, w
hat i
t doe
s, w
hen
it is
ca
lled
and
who
may
cal
l, w
arni
ng s
igns
to w
atch
for,
and
tips
to h
elp
crea
te a
saf
e ca
re e
xper
ienc
e.TO
ORD
ER:
Si
ngle
cop
ies:
Pri
nt fr
om H
ealth
Onl
ine,
htt
p://
heal
thon
line.
was
hing
ton.
edu
Mul
tiple
cop
ies:
Req
uest
by
title
from
Daw
g Pr
int C
ente
r, cs
onlin
e@u.
was
hing
ton.
edu
Reso
urce
s to
Q
uit
Smok
ing
or U
sing
To
bacc
o20
08
Engl
ish
List
s m
any
com
mun
ity re
sour
ces
for
peop
le w
ho w
ant t
o qu
it sm
okin
g an
d us
ing
othe
r to
bacc
o pr
oduc
ts. S
ever
al ty
pes
of p
rogr
ams
are
liste
d al
ong
with
toll-
free
num
bers
and
Web
site
s.TO
ORD
ER:
Si
ngle
cop
ies:
Pri
nt fr
om H
ealth
Onl
ine,
htt
p://
heal
thon
line.
was
hing
ton.
edu
Mul
tiple
cop
ies:
Req
uest
by
title
from
Daw
g Pr
int C
ente
r, cs
onlin
e@u.
was
hing
ton.
edu
.Se
rvic
es fo
r Pa
tien
ts a
nd
Fam
ilies
2008
Engl
ish
Des
crib
es m
any
UW
MC
serv
ices
and
faci
lities
that
pati
ents
, fam
ilies
, and
vis
itors
may
use
. Top
ics
incl
ude
park
ing,
vis
iting
hou
rs, m
edic
al re
cord
s, w
here
to fi
nd fo
od a
nd b
ever
ages
, and
saf
ety.
It
also
defi
nes
som
e te
rms
that
pati
ents
and
fam
ilies
may
hea
r du
ring
thei
r st
ay.
TO O
RDER
:
Sing
le c
opie
s: P
rint
from
Hea
lth O
nlin
e, h
ttp:
//he
alth
onlin
e.w
ashi
ngto
n.ed
uM
ultip
le c
opie
s: R
eque
st b
y tit
le fr
om D
awg
Prin
t Cen
ter,
cson
line@
u.w
ashi
ngto
n.ed
u .
Your
D
isch
arge
Pl
an20
05
Engl
ish
Expl
ains
the
disc
harg
e pl
anni
ng p
roce
ss a
t UW
MC
and
the
patie
nt’s
role
in th
e pr
oces
s.TO
ORD
ER:
Si
ngle
cop
ies:
Pri
nt fr
om H
ealth
Onl
ine,
htt
p://
heal
thon
line.
was
hing
ton.
edu
Mul
tiple
cop
ies:
Req
uest
by
title
from
Daw
g Pr
int C
ente
r, cs
onlin
e@u.
was
hing
ton.
edu
Patie
nt E
duca
tion
Soci
al W
ork
and
Car
e C
oord
inat
ion
Soci
al W
ork
and
Car
e C
oord
inat
ion
Your
Dis
char
ge P
lan
Que
stio
ns?
You
r que
stio
ns a
re
impo
rtant
. Cal
l you
r do
ctor
or h
ealth
car
e pr
ovid
er if
you
hav
e qu
estio
ns o
r con
cern
s.
UW
MC
clin
ic s
taff
are
also
ava
ilabl
e to
hel
p at
an
y tim
e –
For S
ocia
l Wor
k an
d C
are
Coo
rdin
atio
n, c
all:
206-
598-
4�70
, Mon
day
thro
ugh
Frid
ay, 8
a.m
. to
5 p
.m.,
or a
sk y
our
heal
th c
are
prov
ider
for
a re
ferr
al to
Soc
ial W
ork
and
Car
e C
oord
inat
ion.
Your
D
isch
arge
Pla
nAn
swer
s to
com
mon
que
stio
ns
Ever
y pa
tient
at U
nive
rsity
of W
ashi
ngto
n M
edic
al C
ente
r (U
WM
C) w
ill h
ave
a di
scha
rge
plan
. If y
our s
tay
is s
ched
uled
ah
ead
of ti
me,
the
plan
ning
may
sta
rt b
efor
e yo
u ar
rive.
If y
our h
ospi
tal s
tay
is n
ot
plan
ned
ahea
d, th
e pl
anni
ng fo
r you
r di
scha
rge
will
sta
rt s
oon
afte
r you
arr
ive.
Th
is b
roch
ure
expl
ains
you
r rol
e in
the
proc
ess,
and
ans
wer
s co
mm
on q
uest
ions
ab
out d
isch
arge
pla
nnin
g.
Soci
al W
ork
and
Car
e C
oord
inat
ion
Box
�56
�25
�959
N.E
. Pac
ific
St.
Sea
ttle,
WA
98�
9520
6-59
8-4�
70
© U
nive
rsity
of W
ashi
ngto
n M
edic
al C
ente
r0�
/200
5 R
ev. 0
9/20
06R
eprin
ts: H
ealth
Onl
ine
.