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CAMP SYSTEMSINTERNATIONAL

40OF AIRCRAFT MAINTENANCE TRACKING

YEA

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CONTROL YOUR TIME...BY BRANDON BATTLES

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THE BEST AIRCRAFT ENGINE...BY GIACINTA BRADLEY KOONTZ

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DECEMBER 2010 ❖ CAMP SYSTEMS INTERNATIONAL 3

ContentsGreetings

CAMP InSight is an internal magazine published monthly by CAMP Systems International and circu-lated to its 3,000+ customers who collectively operate, own and manage the over 5,400 aircraft on CAMP’s maintenance tracking system.

Editor: Karie WhiteCAMP Systems International32 Daniel Webster Highway, Suite 10Merrimack, NH 03054Tel: (603) 595-0030Fax: (603) 595-0036Email: [email protected]

Advertising: George RossidesToll Free: 1-877-411-CAMPTel: (631) 588-3200 Cell: (516) 383-9082Email: [email protected]

Cover: Photo courtesy of Special ServicesCorporation, Greenville Downtown Airport (GMU), Greenville, South Carolina.

©2010 CAMP Systems International

December greetings,

As 2009 came to a close, our industry and the world sat on the edge of its seats wondering what 2010 would have in store. How would the economic crisis play out? Now, with another year quickly coming to an end there seems to be a sigh of relief as many are seeing an up swing in business. As meager as it may be, several resources are reporting signs of improvement in the market, including AMSTAT. CAMP customers have commented that in recent months business has been better this year compared to the same time last year. And NBAA 2010 had a much more “upbeat” tempo, with most attendees feeling the industry is turning the corner.

At CAMP, 2010 marked our 42nd year supporting the aviation industry. Th roughout the year we’ve worked diligently to provide you with the most innovative and personalized services. Since launching CAMP’s new and easy-to-use CAMP application (a.k.a. CAMP 3.0), response has been exceptional. Users widespread have provided praise and invaluable feedback on the application; we thank you for that.

Over the course of the year we successfully completed the migration of almost 6,000 Citation aircraft. Here again, CAMP has experienced affi rmative response. Cessna aircraft owners and operators have expressed great satisfaction with the CESCOM interface and the option to utilize the CAMP application with their Cessna aircraft. Users are pleased with CAMP’s proactive support of their planes and our close working relationship with the OEM.

In an eff ort to better suit the needs of our growing customer base, CAMP expanded its state-of-the-art offi ces in Wichita. Now in 9,000 sq. ft. of offi ce space, CAMP Wichita houses Hawker Beechcraft, Cessna, and Bombardier aircraft analysts. Highly experienced and in close proximity to the major aircraft manufacturers, the team is more than ready to support you. Th e

expanded offi ce also has a state of the art training facility, ready for all visiting operators.

As you know, CAMP strongly believes in providing diverse training opportunities for our products. From webinars to one-on-one demonstrations with product managers and Application Support to onsite- and video training, we want to make sure that you have the resources you need to maximize the CAMP application.

Th is year, through the enduring eff orts of North Central Field Service Representative Eli Stepp, additional training opportunities were made available via YouTube™. A wide range of instructional videos on the new application and CAMP Classic can be found at www.youtube.com/fi eldservicerep. You can also go to www.youtube.com and enter “CAMP Systems” in the search fi eld.

Furthermore, our CAMP Europe offi ce provides monthly Advanced/CAMO training sessions. Th ese sessions are designed to aff ord a CAMO many tips & techniques to help maintain aircraft airworthiness. To learn more about CAMP Europe’s onsite training opportunities turn to the CAMP Calendar in this month’s issue or email [email protected].

It’s been quite a year, but before we wave goodbye to 2010 I’d like to thank each and every one of you for your patronage. We appreciate your business and the confi dence you have placed in CAMP. It has been a pleasure supporting you this year. We look forward to exceeding your expectations in 2011.

Safe and Happy Holidays folks,

Rich AnzaloneVP Customer Support and SalesCAMP Systems [email protected]

04 CUSTOMER SPOTLIGHT Special Services Corporation: Distinctive By Karie White

08 CAMP PEARLS

09 AMSTAT MARKET ANALYSIS Indicators By Judy Nerwinski & Kathy Dowd

10 USER HOT TIP Adding Service Centers to the Aircraft in CAMP 3.0 By Jay Dunnam

12 INDUSTRY INSIGHTS Control Your Time to Become a More Effi cient Manager By Brandon Battles

14 OEM HIGHLIGHT Hawker Beechcraft Corporation

17 ASO TOP 50

18 TOOLBOX Q&A

19 INSIGHT TO THE PAST The Best Aircraft Engine That Never Flew By Giacinta Bradley Koontz

20 CAMP CALENDAR

LOCATIONS

NORTH AMERICA

New York (Headquarters)

LI MacArthur Airport

999 Marconi Avenue

Ronkonkoma, NY 11779 USA

Tel: 631-588-3200

Fax: 631-588-3294

Toll Free: 1-877-411-CAMP (2267)

New Hampshire (Sales)

32 Daniel Webster Hwy, Suite 10

Merrimack, NH 03054 USA

Tel: 603-595-0030

Fax: 603-595-0036

Toll Free: 1-800-558-6327

Montreal 6800 Côte-de-Liesse, Suite 101

Saint-Laurent, QC H4T 1E3

Canada

Tel: 514-448-1128

Fax: 514-448-1120

Wichita 8200 E. 34th Street North

Building 1600, Suite 1607

Wichita, KS 67226 USA

(Wichita continued)Tel: 316-462-2267

Fax: 316-462-2442

Toll Free: 1-866-581-CAMP (2267)

FloridaDaniel Systems3401 NW 82nd Avenue,

Suite 104

Doral, FL. 33122 USA

Tel: 305-715-9565

Fax: 305-715-9987

www.danielsystems.com

New JerseyAMSTAT44 Apple Street

Tinton Falls, NJ 07724 USA

Tel: 732-530-6400

Fax: 732-530-6360

Toll Free: 1-877-4AMSTAT (426-7828)

www.amstatcorp.com

New JerseyAircraft Shopper Online44 Apple Street

Tinton Falls, NJ 07724 USA

Tel: 888-992-9276

Int’l Tel: 732-704-9561

www.aso.com

EUROPE

ParisCAMP Europe SAS15 rue de la Montjoie - BP 58

93212 Saint Denis La Plaine Cedex

France

Tel: +33-1-55.93.45.80

Fax: +33-1-55.93.45.99

www.campsystems.com.fr

ASIA

Hyderabad, IndiaCAMP Systems Pvt LtdRCV Towers, HITEC City

Hyderabad - 500 033

CAMP SUPPORTApplication SupportTel: 631-588-3200

Toll Free: 1-877-411-2267

E: [email protected]

CAMP INSIGHT Advertising SalesGeorge Rossides

Tel: (631) 588-3200

Toll Free: 1-877-411-CAMP (2267)

Email: [email protected]

CAMP DIRECTORY | WWW.CAMPSYSTEMS.COM

FIELD SERVICE REPRESENTATIVES & REGIONAL SALES MANAGERS

U.S. REGIONS

West (AK, AZ, CA, HI, ID, MT, NV, OR,

UT, WA, WY)

Steve McQueen, West Regional FSR

Mobile: 702-513-0671


Tom Ritrovato, West RSM

Tel: 603-595-0030

Toll Free: 1-800-558-6327


North Central (IL, IN, IA, KY, MI, MN,

MO, NE, ND, OH, SD, WV, WI)

Eli Stepp, Jr., North Central Regional FSR

Mobile: 217-801-3701


Martha Karoutas, North Central RSMTel: 603-595-0030

Toll Free: 1-800-558-6327


South Central (AR, CO, KS, LA, NM, OK, TX)

Jay Dunnam, South Central Regional FSRMobile: 214-930-6715

Email: [email protected]

Pamela Pamatat, South Central RSMTel: 631-588-3200

Toll Free: 1-877-411-2267


Southeast (AL, FL, GA, MS, NC, SC, TN, VA)

Roy Gioconda, Manager, Field Service

Mobile: 919-454-6843


Kate Gallant, Southeast RSM

Tel: 603-595-0030

Toll Free: 1-800-558-6327


Northeast (CT, DE, ME, MD, MA, NH, NJ, NY,

PA, RI, VT, DC)

Victor Josephson, Northeast Regional FSR

Mobile: 516-652-9165


Joe Dynko, Northeast RSM

Tel: 603-595-0030

Toll Free: 1-800-558-6327


OEM BASED

Wichita (HBC / Cessna Field Service Rep)

Th omas Williams

CAMP Systems International Inc.

C/O Hawker Beechcraft Services, Inc.

Mid-Continent Airport (KICT)

1980 Airport Road

Wichita, KS 67209 USA

Mobile: 316-640-9178


Little Rock (Dassault / HBC Field Service Rep)

Tom Maher

CAMP Systems International Inc.

C/O Dassault Falcon Jet

3801 East 10th Street

Little Rock, AR 72202 USA

Tel: 501-210-0580

Fax: 501-210-0475


INTERNATIONAL

European FSR (TBD)For assistance in Europe, please contact:

Tel: +33 (0)1 55 93 45 81


George Rossides, International RSM

Tel: 631-588-3200

Toll Free: 1-877-411-2267


WORLDWIDE BROKER PROGRAMLynn Sosnowski, Broker & Finance Program

Sales Manager - Worldwide

44 Apple Street, Suite 5

Tinton Falls NJ 07724

Tel: 732-530-7409

Mobile: 732-720-9840

Fax: 732-530-6402


4 CAMP SYSTEMS INTERNATIONAL ❖ DECEMBER 2010 DECEMBER 2010 ❖ CAMP SYSTEMS INTERNATIONAL 5

CustomerSpotlight

[continued on page 7]

SPECIAL SERVICES CORPORATION on the

north ramp of the Greenville

Downtown Airport (GMU) was

established quietly. Th ere were

no banners, announcements,

or advertising campaigns to herald its birth

in 1958. Speculating, perhaps the executives

of Liberty Life Insurance Company shook

hands, patted backs, or tipped a glass of

champagne in celebration of the company’s

fi rst newly purchased aircraft, a twin Beech-

18 and the subsequently established corporate

fl ight department which would tend to its

new investment. Otherwise, Special Services

Corporation’s mission was one of silent diligence,

serving in the background.

Fifty-two years later, the once private fl ight

department is now a visible and growing presence

in its Greenville, South Carolina community.

Because Liberty had the foresight to recognize

the value aviation would bring to its business,

Special Services Corporation (SSC) – now an

independent operation – has grown to provide

Aircraft Charter, Operations and Management,

Maintenance, Parts, and Sales services. It carries

the honor of having received the National

Business Aircraft Association’s (NBAA) 50 Year

Safety Award and has earned the respect of its

clients and colleagues industry-wide.

A HISTORY OF FORESIGHTLiberty Life Insurance Company was founded

in 1905, later becoming Liberty Corporation. It fi rst entered into business aviation by sharing airplane services with Stevens Textiles (the former parent company and origin of Stevens Aviation).

In 1958, Liberty ventured into aircraft ownership and created its subsidiary company, Special Services Corporation. Shortly after, the operation added aircraft maintenance to increase the capability and safety level of the outfi t. Aviation operations were established at the Greenville Downtown Airport (GMU), making SSC the longest established tenant on the airfi eld to date.

Th e “About Us” section of SSC’s website (www.specialservicescorp.com) tells us, “As Liberty grew, it became more accustomed to the benefi ts of its new airplane and fl ight department. Liberty continued to realize the advantaged business tool the airplane had become.”

Th is realization lead to the purchase of additional aircraft – a Douglas DC-3 in the mid 1960’s, and in the 1980’s, a Lear 25 as its fi rst jet aircraft and a Beech King Air 90 to replace the twin Beech. In 1988 Liberty watched their fi rst Cessna Citation II roll off the line, a plane SSC still has in the fl eet today.

In 1999, foresight lead Special Services to obtain its FAR 135 Air Carrier Certifi cation as well as extend its aircraft maintenance services

to outside customers. It is noted on the website that “Th e charter certifi cate has been used as a tool to grow the fl ight department into a revenue producing company through aircraft charter. SSC’s primary, bottom-line objective was to reduce the cost of fl ight department operations.” James Stephens, Aviation Account Specialist, shared that the operation began by selling its services locally in Greenville and the region. Now, eleven years later, Stephens approximates that 70-75% of SSC’s business originates outside of Greenville.

A little over fi ve years ago, the owner of Liberty decided to sell the insurance company as well as the fl ight department. Th ree employees at Liberty – the current partners of SSC - got together and purchased Special Services Corporation. By this point SSC had become accustom to operating, managing, chartering, purchasing and selling many diff erent types of aircraft, so the new owners simply rolled up their sleeves and continued to do business as usual – providing eff ective, economic fl ight department operations and travel options to others.

TODAYPerhaps the operation’s biggest challenge was

in “going public.” After all, there they’d been all those years operating a safe, effi cient fl ight department in silence. Th ey had everything a consumer would want in an aircraft charter, management and sales organization – an uncompromised safety record, extensive in-house

maintenance experience, in depth familiarity with the aircraft sales and acquisition process, professionalism and integrity. Yet, very few people knew of them.

However, through sturdy relationships within the industry, exceptional customer service, and insightful strategy Special Services is steadily growing. Today, the operation continues to provide unsurpassed Aircraft Charter, Management, Maintenance, Sales and Parts solutions, operating 24/7.

Th e organization is eleven dedicated, knowledgeable employees strong, with the staff ’s years of experience worth its weight in gold. Th e operation is small enough to provide personal, customized services to each of its customers, yet large enough to provide everything clients need to maximize their time and asset(s).

In addition to the staff , Stephens said that one of Special Services’ greatest attributes is “the fact that we have everything under one roof and we’re able to support clients at one location.” He explained, “We do custom work for our clients. We integrate our operations, maintenance and management services, blending them all together to provide a custom fl ight department for each individual that provides value and safety that they otherwise wouldn’t get on their own.”

Another attribute is the emphasis Special Services places on safety. Safety is the ultimate priority for SSC. From hiring a full-time, highly trained staff of professional pilots and maintenance crews to meeting and exceeding Federal safety regulation, SSC’s meticulous attention to the well being of the people and aircraft in its charge is unsurpassed.

In recognition of the operation’s unwavering safety eff orts, the National Business Aircraft Association (NBAA) presented Special Services with the 50 Year Safety Award in 2008.

Th e NBAA Flying Safety Awards program was established in 1953, and has since recognized hundreds of Member Companies and individuals for their aviation safety records. Th e fi rst 50 Year Safe Flying Achievement Award was presented in 1998 and in 2006, the Association added the 60-year category. Th is year (2010) is the fi rst year for the 75 Year Safe Flying Achievement Award.

Th e 50 Year Safe Flying Achievement Award is an elite award and truly an honor for Special Services Corporation. Including the 2010 recipients, only 72 NBAA Member Companies have been recognized for 50 years or more of safe fl ying.

Special Services is also Wyvern and ARG/US certifi ed.

SERVICESCharter: SSC’s experience with diff erent

aircraft is as extensive and diverse as the missions it fl ies for its clients. Over the years, it has chartered, operated, managed, purchased, and

sold many diff erent aircraft including the Lear 35, Citation II, Citation Ultra, Citation Encore, KA-200, Cheyenne IIXL, and Cheyenne IIIA and more. Today the fl eet consists of a Citation II, Citation V Ultra, Citation V Encore, and two Cirrus SR22’s.

Special Services Corporation, with its wide selection of aircraft, provides individuals and businesses with fl exibility, dependability, comfort, and above all, safety. Th e SSC team is ready to help clients achieve their travel goals. From providing recommendations based on trip requirements to arranging ground transportation and in fl ight concierge services, SSC doesn’t miss a detail. Special Services also off ers travelers discounts and frequent fl yer programs. Air travel destinations include the continental U.S, Canada, Mexico, the Caribbean, and Bermuda; additional destinations are available upon request.

Management: As mentioned, Special Services off ers aircraft owners all the conveniences and perks of a private corporate fl ight department at a fraction of what it would cost in time and money to research, hire and manage all the personnel and details on their own. Th e SSC team prides themselves on their ability to listen to the client, lend insight and shed light on the management process for the client. Th e end result of collaborative planning is a professional, high-quality, highly safe turnkey operation that achieves the client’s goals. Special Services is all inclusive aviation management at its best.

Highlights of SSC’s Management services include 24/7 dispatch; full-time highly trained, professional pilots and maintenance technicians; full-time marketing personnel; a private, secure facility – a benefi t for maintenance, charter, and management clients a like; concierge services; complete administrative support including monthly- and projected utilization and summary reports; line personnel to assist with departure and arrival, insurance and fuel savings; charter revenue opportunities, and so much more.

Maintenance: Special Services Corporation is a full-time piston and turbine maintenance facility and an authorized Diamond Aircraft Service Center and parts distributor. SSC provides routine maintenance and inspections on a variety of jet, turboprop, and piston aircraft.

Services rendered include airframe & power plant inspections; landing gear overhauls; heavy engine maintenance; hot section inspections; coordinated overhauls & loaner engines; non-destructive testing; oil analysis; phase-, avionics-, annual-, and boroscope inspections; pre-buy inspections and evaluations; battery capacity checks; air conditioning system repair and servicing; pressurization system checking; logbook research; schedule and cost analysis and more.

As a Diamond Service Center, Special Services is authorized to perform maintenance on the DA20 and DA40 series aircraft. Th e organization

welcomes warranty work and will handle the paperwork with Diamond, making the needed repairs a seamless, convenient and hassle free experience for the customer.

Parts: Getting parts on-demand at the best prices, in the quickest manner to ensure the client’s success are among Special Services’ specialties. SSC prides itself on presenting its client with well-researched parts options such as new, overhauled, serviceable, on condition, or repaired parts. No matter which choice fi ts the scenario, SSC guarantees reliability, competitive pricing, expedient delivery and dependability. Th e parts department prides itself on being able to source parts for other fl ight departments and maintenance shops. If another maintenance shop does not have time to research and procure better parts at better prices, SSC is willing to handle that as well, which adds value included in the price of the part.

Sales and Acquisition: As SSC’s website explains, Special Services Corporation is proud to extend its expertise in the area of aircraft sales. During its 50 years in business, Special Services has developed valuable relationships and clientele. Whether buying, selling, or simply gathering information, SSC is honored to put its experience to work. With more to off er than the typical aircraft broker, SSC’s in-house experts are ready and capable of representing the client’s every unique need.

Th e primary purpose of Special Services’ Sales division is “to support the needs of our clients as they buy and sell. We don’t do a whole lot of outside sales transactions where we broker deals and things like that,” said Stephens. “We help our customers analyze their needs and fi gure out which airplane best meets those needs.” Th e sales team knows the gravity of investing in an aircraft. So, at the end of the day, customer education, collaboration and satisfaction is what it is all about.

From Aircraft Sales services which include market valuation, sales agreements, escrow arrangements, FAA documentation, contract negotiations, guidance with tax issues and professional marketing to Aircraft Acquisitions services including aircraft analysis, price and contract negotiations, like-kind exchanges, pre-buy representation, aircraft research and selection, fi nancial package guidance, title search, FAA documentation, closing representation and full aircraft management services, Special Services Corporation excels.

SSC also off ers Aircraft Appraisal and Consultation services. Appraisal services include comprehensive data on the airframe, engines, paint, interior, and other aircraft on the market, as well as others that have previously sold. Aircraft Consultation is available to assist individuals that are seeking information for a future purchase. No

By K.White

Th e Special Services Team: Back Row, L to R: Jarod Spencer, Pilot; James Stephens, Aviation Account Specialist; Jim Alexander, Director of Operations; Steve Wiley, Aviation Account Specialist; Doug Goldstrom, Comptroller; Craig Eichmeyer, Pilot. Front Row, L to R: Brad Searls, Assistant Chief Pilot; Adam McMullin, Maintenance Technician; Paul McCombie, DOM; Aaron Kirkland, Maintenance Supervisor; Eric Groves, Chief Pilot.

Jim Alexander, Eric Groves and Brad Searls are partners in the business.

distinctive

DECEMBER 2010 ❖ CAMP SYSTEMS INTERNATIONAL 7

[SSC, from page 5]

matter what stage a customer is at, the team at SSC will gladly sit down, listen to the customer’s needs, and provide a free consultation.

A GOOD NEIGHBOR

GMU is the busiest general aviation airport in the state of South Carolina with several companies competing for business. However, Special Services has a niche. SSC is the only operation on the airfi eld able to off er customers the benefi ts and added value of one stop shopping. Stephens noted, “Th ere are two companies that do aircraft charter, one of which also does management and maintenance like us. But as far as companies that are just like ours with aircraft management, maintenance, parts, sales, and charter, there are no other direct competitors.”

Like everything else at Special Services, the organization approaches competition with integrity. While the other aviation companies may be competition, they are also neighbors and colleagues in the industry; SSC respects that. In fact, there is a competitor on the aircraft management side of the spectrum that Stephens acknowledges a well-established partnership with. “Basically we are their maintenance department. We have a great relationship with them.” Th is particular management organization refers its clients to Special Services for maintenance.

While speaking with Stephens, the thing that was particularly interesting about this relationship was what it revealed about SSC. Special Services Corporation is a customer-centric, ethically responsible and grateful establishment. For example, in reference to the company mentioned above, Stephens shared, “Although they’re after some of the same people we are after, because of the working relationship we’re still able to support even those clients that we don’t get under the aircraft management.” A sentiment of gratitude for the business and customers they do serve and a testament to building solid relationships.

When asked if SSC, due to its broad spectrum

of services, tends to gain management business from the referral clients, Stephens quickly exposed Special Services’ sense of honesty and integrity. “Aviation is a small community. It’s all about who you know and what you know. We’re not going to jeopardize a relationship that we have just to get a little bit of business.” Granted, if an owner approached Special Services then the team would willing explore SSC’s opportunities with that individual. However, Stephens fi rmly reiterated, “We’re not going to go out and solicit from a competitor; especially not from a competitor that we take care of on a regular basis.”

Special Services also has a knack for supporting local businesses. Th e talented maintenance department is well versed in aircraft ranging from a Citation to a King Air, a Diamond to a Bonanza, or a Mooney to a Barron. Th e company has intentionally chosen to include smaller planes in its repertoire to help make sure that local businesses continue fl ying. As a result, life long aviation relationships are established and as businesses grow or shrink Special Services is there to support their needs.

TOMORROWWith foresight and ingenuity like theirs,

tomorrow is full of open doors for Special Services. Future plans include continued community and industry networking, developing a market for its empty leg fl ights, possible expansion and more.

Over the past year SSC has worked to develop an online presence. SSC has an updated, user-friendly website (www.specialservicescorp.com) that conveys the level of quality, professionalism, value and dependability the organization has to off er clients. Special Services has also begun to maximize the networking and self-promotional perks of Facebook and Twitter. A quick visit to either site and clients can catch wind of the latest going-ons including available empty legs. SSC also networks by participating in local charity events and maintaining active memberships with various associations within the community,

such as the Chamber of Commerce and other organizations and boards.

Also enhancing SSC’s ability to network is location, location, location! Greenville is a growing community known for investing in its city. “It’s unbelievable how they [the city’s governing bodies] have come together to increase the quality of life here,” observed Stephens. “Th ey’ve done a very good job.”

Th e city’s history of improvement began in the 1970’s when then Mayor Max Heller lead a massive downtown revitalization project adding parks, trees, and decorative elements to the cityscape. Over the years the new image has provided a backdrop for private investment and growth throughout the city. Evidence of continued investment is abundant on the city’s website (www.greenvillesc.gov).

Greenville has done so well for itself that it has become a model for other cities. During the year, Special Services was called upon to broker a support mission for the local Chamber of Commerce. Approximately twenty people from a Chamber in Tennessee traveled to Greenville for observation and inspiration to take home with them. SSC helped make the trip a success.

Above all, Special Services has its sites set on steady growth as the economy improves. Stephens estimates that on a regular basis the company currently maintains 16+ aircraft. SSC has just added another managed Cirrus, which will be available for charter. Th e operation also anticipates employee growth in the future. Presently Stephens notes that the company, like many in the industry, is not adding personnel but rather holding its own and investing in the people it has.

No matter what the future has to off er one thing is certain, Special Services Corporation with its 50 years of industry expertise, unprecedented safety, unparalleled attention to customer needs, and distinctive all-inclusive capabilities will continue to be a steadfast asset to businesses and individuals requiring aviation services.


with Judy Nerwinski & Kathy DowdAMSTATMarket Analysis

Kathy and Judy have been with AMSTAT for

a combined 35 years. Th ey are the Directors

of Research. Kathy specializes in International

and Helicopter Research, while Judy focuses

on Domestic and Fixed Wing Research.

Indicators

The recent downturn in the business aircraft equip-

ment market has left us with the impression that

all aircraft owners are rushing to sell their aircraft. But in

actuality, the market is considerably more complex than

that. AMSTAT statistics show that age is a factor in the

decision to sell.

When we look at the market for all Business Jets, we

see that 15.5% of the worldwide fl eet is currently for sale.

However, when we segment the market by aircraft age, we

begin to see a abit more complexity. AMSTAT statistics

show (in fi gure 1) that only 10% of the younger fl eet

segment (less than 10 years old) is currently for sale as com-

pared to 23.5% of the older fl eet segment (20+ years old).

When we examine the recent trend in transaction activity,

we see some additional complexity. Historically, aircraft

older than 10 years tend to see a signifi cantly higher rate of

transactions than younger aircraft, probably because there

is always a higher fraction of the older fl eet for sale. With

the current downturn in the market, transaction activity

has fallen off for all segments. However, by 2009 the (Q3)

transaction rate for the older segments had fallen nearly to

the rate for the youngest jets. Only in 2010, has transac-

tion activity picked back up for the older segments (2.7%

and 2.6% vs. 1.7% for the youngest segment – see fi gure 2).

A detailed look into the Medium Jet category corrobo-

rates that the younger aircraft segment is relatively healthier

than the older segments. In this market, all three age

segments saw asking price erosion and an increase in days

on the market from 2008 to 2010. However, the younger

segment saw less of an increase in both. AMSTAT statistics

show that the asking price for the younger Medium Jet air-

craft dropped only 23.6% as compared 35.8% in the 10-20

year old segment and 37.1% in the 20+ segment (see fi gure

3). It also seems that these decreases in asking prices directly

correlate to the amount of time it took for an aircraft to sell.

As the price increased, days on market did as well. During

this 3 year period, the youngest aircraft in the Medium Jets

category saw an increase in days on the market of only 62

days, while days on the market for older jets increased by

133 and 194 days respectively (fi gure 4).

Although the downturn in the aircraft market has been

severe across all categories and segments, market indicators

reveal that the younger aircraft are in a relatively healthier

position. Time will tell when the other segments will follow.

You can add and remove search criteria from the Task/Status fi lter search.

A red square (fl ag) in your a/c status home dis-play means that an item is due.

Print Workcards and Reports - Using the “Menu” buttons it is possible to print Workcards and vari-ous discrepancy reports. Actions may also be performed such as editing the discrepancy, add-ing it to an existing Work Order and initiating the Update as well.

To create a Discrepancy in 3.0, use the “Add New” icon to the right of the Discrepancies link within the left Navigation panel or the “Add New Discrepancy” button located in the upper left corner of the Discrepancies tab.

You can Update Discrepancy and Associate Tracked Tasks - Update the discrepancy to permanently record all actions taken towards a resolution, to associate all relevant fi le attach-ments, and to identify all tracked tasks affected by the issue.

Permanent Records – You can track the resolu-tion and all of the Intricate details of a discrep-ancy. From the search results screen in 3.0 simply choose the discrepancy number to recall all recorded information.

CAMPPearls

“The biggest connection I can see between a pearl and wisdom is ... both a pearl and wisdom seem like small objects

but are both very valuable.”

— WikiAnswers.com, user: ID 1241821233.

What are CAMP Pearls? Valuable little pieces of insight – some obvious, others less evident. From

useful facts to helpful hints, Pearls will provide monthly wisdom about CAMP, its applications and more to help you along the way.

% of Active Fleet For Sale - All Jets (October)

Percentage Retail Sales - All Jets (October)

Average Asking Price - Medium Jets (October)

Average Days on Market - Medium Jets (Q3)

Figure 1

Figure 2

Figure 3

Figure 4

30.0%

25.0%

20.0%

15.0%

10.0%

5.0%

0.0%

2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010

2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010

2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010

2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010

4.5%

4.0%

3.5%

3.0%

2.5%

2.0%

1.5%

1.0%

$14,000,000

$12,000,000

$10,000,000

$8,000,000

$6,000,000

$4,000,000

$2,000,000

$-

500

450

400

350

300

250

200

150

100

50

-

> 10 yrs

10-20 yrs

20+ yrs

All

> 10 yrs

10-20 yrs

20+ yrs

All

> 10 yrs

10-20 yrs

20+ yrs

> 10 yrs

10-20 yrs

20+ yrs


UserHot Tip CAMP APPLICATIONwith Jay DunnamSouth Central Regional Field Service Representative

Adding Service Centers to the Aircraft in CAMP 3.0

With the release of CAMP 3.0 more of the tools and features in the program havebecome more easily understood and useable. We all know that the less time spent documenting maintenance means more time working on the aircraft. CAMP is constantly improving and innovating in response to Customer and Operator needs.

Setting up Repair Stations or Service Centers within the application is a simple matter with the new functionality of the system.

• All that is required is to click on the “Other” tab in the left pane. Then click on Security. From there you can select edit, assign, or delete.

• To search for additional facilities click assign, then begin typing in the block and the system will bring up a list of the facilities that you can select from then save.

Select Other, then select Security. From there you can edit, assign, or delete service centers as appropriate.

①

③

②

Begin typing the name of the facility here, then select and save.


IndustryInsightswith Conklin & de Decker

s we all know, time waits for no one. No matter how well we use our time, there just doesn’t seem to ever be enough of it. Rarely do I experience the day when at the end of it I can say

to myself that I got everything done that I had planned. Often I fi nd myself longing for the days when I was younger, much younger unfortunately, when at the completion of every school day, I would fi nd myself going to bed with a clear mind. Th e tasks associated with each day seemed to have a fi nite beginning and end and everything that needed to be accomplished got accomplished. Time did not seem to be an issue.

Unfortunately those days of satisfaction seem to have passed long ago. To make matters worse, as the years pass, time seems to be moving faster. Perhaps that perception is inaccurate, but, as we all know, perceptions can be more relevant than reality. Currently I fi nd myself wishing for more hours in the day, more days in the week and more weeks in the year to accomplish not only personal tasks but also the all-important tasks associated with work. It’s easy to fall into the trap of working more hours in an attempt to get everything done. But how long can you keep that up and is it good for your long-term health or fair to those in your personal life?

Let’s assume that you fi nd yourself in a similar situation. Th ere just isn’t enough time to get everything accomplished. Th e following suggestions should help you make better use of this precious resource. Th e suggestions are not all-encompassing. However, they represent what has worked for me when I take the time to practice them.

Recognize that time is a limited resource. Th e hours in the workday are not unlimited, which is a somewhat obvious statement. As it is with any resource, when you acknowledge its limits or scarcity, you tend to use the resource more wisely. If you were a farmer and lived in an arid or desert region, you would be more likely to develop irrigation techniques that would use water more effi ciently than if you lived in a location with abundant amounts of water. Th e same analogy is true with time. Given the same amount of work, the person with the least time will develop systems that use the available time

more effi ciently than the person that has more time. Acknowledging that time is limited is an essential fi rst step toward using it more effi ciently.

Recognize the distinction between the diff erent types of tasks. I like to view tasks as falling into two major categories, those that are due in the current day and those that are not. Our days are fi lled both with tasks that occur more on a day-to-day basis and other tasks that are more project oriented and may occur less frequently over a longer period of time. Your day-to-day tasks tend to keep the maintenance organization running as it is currently intended to do. Examples might include assigning maintenance technicians to specifi c aircraft for inspections, approving purchase orders, fi elding calls from fl ight schedulers to discuss aircraft availability, and discussing issues with vendors. Unfortunately due to their nature day-to-day tasks need to be addressed as they arise and can disrupt your planned schedule for the day or week.

Project tasks are normally associated with an eff ort to improve a process or system in your organization, and because they may occur over a longer period of time, you should have more fl exibility as to when you accomplish the specifi c tasks. For example, if you are implementing a new inventory system, you certainly know the hoped-for date of completion. With the proper planning, you can begin to control the pressure associated with accomplishing the specifi c tasks.

Th e point of recognizing the diff erent types of tasks is that the nature of day-to-day tasks can make you less effi cient with your time and therefore can lead to more frustration. Project tasks, on the other hand, off er the opportunity for more effi cient use of time if planned properly.

Delegate as much as is practical. Actually there are two points about delegating. First, as a manager one of your responsibilities is to work through others. In essence, you direct others to accomplish the work. Th e second, but more subtle point, is what you accomplish when you delegate. You are leveraging your knowledge by working through others. And by leveraging, you are making better use of that scarce resource, your time.

When you delegate, you should be able to accomplish more of the day-to-day tasks that

need your attention, while your organization accomplishes more of the day-to-day tasks that don’t require your attention. Additionally, if your typical day is spent less on day-to-day tasks, then your attention and eff ort can turn to the tasks associated with projects. Th erefore, your time is spent on the tasks that should lead to a more effi cient organization, which should mean the consumption of fewer of the resources for your organization.

Create a “To Do” list before the day begins. I fi nd that creating a “To Do” list is very helpful prior to days that are busier than the average day. If I can sense that many deadlines are coming due on the same day, then sitting down prior to the beginning of the day allows me to organize and prioritize in an undisturbed environment. In other words, it’s quiet and I’m not getting interrupted, which gives me time to plan with a clear mind. By creating the “To Do” list, I remain focused on the important tasks that need to be accomplished and become less likely to be distracted by the less important interruptions.

When to create a “To Do” list will vary from manager to manager. Some managers will do a similar list every day regardless of the workload. Some may only do it when they have reached the point of crisis. Th e important point to remember if you choose to use a “To Do” list is do what works best for you.

Find a time in the day when you will be undisturbed. On a daily basis, I seek out a time in the day, whether it’s the morning or the evening, when no one else is around. Th is allows me to again have a quiet time to refl ect on the upcoming or just completed events of the day. Th is time of refl ection gives me time to plan, which in turn allows me to reach more objective rather than emotional decisions. Th e length of this time can vary depending upon the complexity of an issue or the day but typically averages about one half hour. Also, this undisturbed time does not have to occur at the workplace. It can occur in the car or, more frequently, at home.

Find a time in the week when you will be undisturbed. Th e reason for seeking out this time is normally associated with the fact that I have not met or am in danger of not meeting certain deadlines or objectives. Because the normal workday schedule is not cooperating, I am

Control Your Time to Become a More Effi cient Manager

By Brandon Battles, Co-Owner, Conklin & de Decker

AA

Conklin & de Decker is an aviation research, consulting and education fi rm with offi ces

in Orleans, Massachusetts, Arlington, Texas and

Phoenix, Arizona. Celebrating 25 years in business in 2009, the company focuses on fi xed and rotary wing aircraft operating costs, performance and specifi cation

databases, maintenance management software, fi nancial management, fl eet planning, market research, aviation tax issues and fi nancial, tax and management seminars. Additionally, Conklin & de Decker consults with numerous individuals, corporations and

government agencies on aircraft costs, taxes, life cycle costs and all aspects of aircraft acquisition planning. More information on their products and services, copies

of articles published and a unique “Members Only” section can be found on their website, www.conklindd.com.

Brandon Battles is an owner with the aviation-consulting fi rm of Conklin & de Decker, which he joined in 1995. His primary responsibilities include the development of MxManager, a maintenance tracking, inventory, and work order software package, and AMAS, a service that converts detail maintenance cost data into management information. In his free time, he lends a hand to the fi rm’s consulting business.

For eight years prior to 1995, Brandon served as the Manager of Direct Operating Cost Programs at Bell Helicopter Textron, Inc. During his tenure, he worked with many operators analyzing maintenance cost data to identify signifi cant cost divers -- information that guided Bell’s efforts to reduce its operating costs.

Brandon has also managed to remain active in several industry activities that supplement his professional career. He has served as the chairman of the HAI Economics Committee for twelve years, conducted several management clinics focusing on different areas that affect a company’s cost of operation, and written articles covering costs of operation for several industry publications. He recently participated in the series of 1999 NBAA-sponsored Aircraft Resourcing Options Workshops.

Brandon earned a Bachelor of Arts in Business Administration from Austin College in 1978 and has completed over 30 hours of masters level course work in accounting from Texas Tech University. He became a certifi ed public accountant in 1986.

Battles works out of the fi rm’s Arlington, Texas offi ce

forced to seek additional but alternative times for getting the work accomplished. Unfortunately for me, the best time to fi nd the undisturbed catch up time is on weekends. However, each individual will diff er and this time could occur in the mornings or evenings during the week. Undisturbed time is important because your productivity level will increase signifi cantly, and if you have to work extra, then you want to use your time effi ciently. I have typically observed that working on something undisturbed takes about half the time as when trying to accomplish the same work during a normal workday.

Track your time. Your time is limited. If you want to make the best use of your time or identify ways to use your time more effi ciently, then you need to know how you currently spend your time. As a manager you have learned that it is diffi cult to manage that which you don’t measure. Tracking your time is a system of measurement. If you know how and where you are spending your time then you can take steps to improve its use.

A few points you should remember when you implement your time tracking system.

- You must use a computer to capture the data. Without the use of a computer and related software such as a database or spreadsheet, analysis of the data will not be practical.

- Do not track your time in small increments. Capturing time in 15 or 30-minute increments is small enough. Do not track in six-minute intervals, or your system begins to use more of your limited time than it is worth.

- Start with only a few categories of interest. Too many categories will overwhelm you just as tracking your time in too much detail will. You can always expand your categories after your initial analysis.

Limit your interruptions during the day. Certainly this is easier said than done but how many times have you caught yourself saying, if I could get an hour of uninterrupted time I could fi nish this job. Interruptions cause an ineffi cient use of your time. Th ey cause you to shift your attention from one subject to another both at the beginning and end of the interruption. Each interruption takes time, causing you to drift further from your plan for the day.

Th ree common types of interruptions, often overlooked as such, can lay waste to the best-laid plans: phone calls, e-mails, and drop in visits by fellow workers. Interruptions of this type can be sneaky because they come disguised as work

related. However, there are occasions in the day when a potential interruption of this type does not warrant the attention. Listed below are a couple of thoughts about these types of interruptions.

- Phone calls – Without a doubt, there are phone calls that you must respond to when received, but there are many others that you can delay responding to. Th ere is nothing wrong with voice mail if you return the calls that you receive. If you are in an important meeting and the phone rings, there is nothing wrong with not answering the phone. Th e person with which you are meeting has taken more time to speak with you and therefore should receive the priority.

- E-mails – Th is form of communication is very similar to phone calls but can create more disruptions than the phone if it starts to control your day. If I have a busy day with tight deadlines, I will access my e-mails only periodically during the day. I do this rather than having my e-mail active throughout the day. If you are like me, if I hear or see the notifi cation that I have received an email, I cannot resist the urge to look. Th us I have an interruption. Control your email rather than letting it control you.

- Drop-in visits – Th is type of interruption is more invasive than the phone call or email. For some types of individuals this type of interruption is more diffi cult to control because it involves a face-to-face exchange. Unfortunately, even if you are successful in shortening the interruption, the damage has been done. Th e interrupter has caused you to lose your focus and it will take time to refocus. Closing your door (if you have one), announcing your intention to work uninterrupted, using a physical sign that indicates your desire not to be interrupted, and addressing needs with others before you sequester yourself are all methods that you might employ to prevent an interruption.

Th ere are many other potential time wasters that confront you every day such as meetings, an endless number of reports, and procrastination. Regardless of the type, recognize the sources of confl ict that can consume one of your most precious and limited resources, time. Once you have recognized the potential time wasters, take the steps to control them so that you can become a more effi cient manager for your organization and give yourself more time devoted to interests outside of the organization.

BIOGRAPHY|Brandon Battles


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Hawker Beechcraft and Flight-Safety MxPro Training Course Receives EASA Certifi cationEuropean approval provides opportunity for practical training on Hawker 125 series business jets

ATLANTA (Oct. 20, 2010) – Hawker Beechcraft Corporation (HBC) and FlightSafety International announced they have received approval to conduct theoretical and practical, hands-on technical training to support the Hawker 125 series business jets from the European Aviation Safety Authority (EASA). Th e authorization paves the way for HBC and FlightSafety to provide their MxPro Regulatory maintenance training to technicians who, upon completion of the course, will be certifi ed to perform maintenance on the Hawker 750, 800, 850 and 900 models.

“Th is EASA approval supports a growing European fl eet of Hawker aircraft,” said Christi Tannahill, HBC vice president, Global Customer Support. “With more than 150 Hawker 125 series business jets currently based in Europe, the MxPro training program approval will allow technicians to earn the equivalent of a maintenance type rating, permitting them to service the aircraft.”

MxPro is an innovative program that leverages HBC’s knowledge of aircraft design, manufacturing and support with FlightSafety’s training expertise. It is off ered at FlightSafety’s new Maintenance Learning Center in Wichita, Kan.

Th e program utilizes a variety of methods and training devices, including interactive computer 3D modeling and actual aircraft to provide hands-on training, replicate real-life experiences, off er in-depth operational and maintenance tasks, and supplement extensive classroom instruction. Th e MxPro course provides participates with one week of hands-on instruction to supplement the two to three weeks of theoretical training. MxPro Regulatory training supplements the MxPro course with an additional week of hands-on training and is designed to provide foreign certifi cations for various regulatory agencies around the world. Completion of the initial training course is required for enrollment in the

MxPro Regulatory training.

Hawker Beechcraft Services Offers King Air Transformation OptionsUpgrades improve fl ight, lower operating costs and increase resale value

ATLANTA (Oct. 19, 2010) – Hawker Beechcraft Services (HBS) announced it is off ering 15 popular upgrades, known as the King Air Transformation, to improve performance, capability, safety and versatility, while ultimately increasing the resale value of its legendary line of turboprops. Th e upgrades can be purchased separately, but are designed to be bundled into packages to leverage equipment purchases and installation cost effi ciencies. Th e upgrades are available for installation at any HBS factory-owned service center. Customers can view the King Air Transformation options this week at the Hawker Beechcraft Global Customer Support booth #947 in Hall B of the Georgia World Congress Center during the National Business Aviation Association’s (NBAA) Annual Meeting and Convention.

“Bundling the King Air Transformation upgrades into exceptionally priced packages provides our customers with a convenient way to revitalize their aircraft and improve their productivity in the process,” said Christi Tannahill, HBC vice president, Global Customer Support. “We encourage King Air owners and operators attending this year’s NBAA convention to stop by our booth to consult with one of our specialists, research detailed product information and explore how Hawker Beechcraft can transform your aircraft.”

King Air Transformation upgrades deliver improvements in the areas of propulsion, aerodynamics, avionics and passenger environment to address multiple aspects of take-off / climb performance, range, safety, passenger comfort, baggage capacity and operating cost.

Th ree diff erent engine upgrades are off ered, along with two propeller options, including an exclusive, new composite propeller that improves performance and reduces weight by 65 pounds. Additional aerodynamic upgrades such as winglets, leading edge modifi cations and aft body ventral strakes are also available. Customers seeking enhanced situational awareness and safety

can choose from a selection of fl ight displays, navigation improvements, electronic charts, satellite weather and infra-red imaging upgrades, while operators interested in improving the comfort of their passengers’ fl ight experience can choose from a selection of cabin environmental upgrades such as ground cooling, heated seats and electronic window shades.

Hawker Beechcraft Offers Aircell Wi-Fi Upgrades for Fielded Hawker Jets

ALTANTA (Oct. 20, 2010) – Leading the way in off ering enhanced airborne broadband productivity to in-service aircraft owners, Hawker Beechcraft Services (HBS) today announced two new Wi-Fi broadband solutions for in-service Hawker 4000 and Hawker 800XP aircraft equipped with Honeywell avionics. Both Supplemental Type Certifi cates (STC) feature Aircell ATG 4000 and ATG 5000 equipment that utilizes global communication towers to deliver the fastest airborne connectivity available today.

“Broadband connectivity signifi cantly enhances the way corporate aircraft are used for businesses, governments and personal transportation,” said Christi Tannahill, HBC vice president, Global Customer Support. “We will continue to invest in these aftermarket technologies to provide our customers with the most advanced solutions available.”

Utilizing the latest 3G mobile wireless technology, both systems turn Hawker cabins into Internet hot spots, permitting passengers with Wi-Fi enabled devices such as Personal Digital Assistants (PDAs) and laptop computers to access the Internet. Th e Aircell ATG 4000 is designed for installation, along with the company’s Axxess voice communication system, while the ATG 5000 is designed to be installed as a stand alone broadband system. Airborne Internet access enhances the fl ight experience for passengers and creates new opportunities for commercial and government operators in the areas of air ambulance, surveillance and air taxi.

HBS’s new broadband STCs complement the company’s existing Aircell and Th rane & Th rane international SwiftBroadband equipment in Rockwell Collins Pro Line 21 equipped Hawker 900XP, 850XP, 800XP and 750 aircraft.

HBS also has Th rane & Th rane international SwiftBroadband systems in development for Beechcraft King Air aircraft.

Hawker Beechcraft Appoints West Star Aviation as New Authorized Service Center

ATLANTA (Oct. 19, 2010) – Hawker Beechcraft Corporation (HBC) announced that it has appointed West Star Aviation in Grand Junction, Colo., as an authorized service center to support its Beechcraft Bonanza, Baron and King Air products. Th e agreement with West Star will go into eff ect later this year.

“West Star Aviation is known for its highly experienced staff and outstanding customer service,” said Christi Tannahill, HBC vice president, Global Customer Support. “Th ese qualities are in line with our high standards for servicing customers. We’re pleased to add West Star to our global support network.”

West Star Aviation specializes in airframe repair and maintenance, engine repair and maintenance, major modifi cations, avionics installation and repair, interior refurbishment, paint, parts, surplus avionics and parts sales, and accessory services. Th e company also provides complete FBO services for transient aircraft at its East Alton, Ill. and Grand Junction facilities.

Hawker 4000 Recognized for Six World Speed Records during NBAA 2010

ATLANTA (Oct. 19, 2010) – Hawker Beechcraft Corporation (HBC) received recognition for setting six world speed records in its fl agship Hawker 4000 business jet between October 2009 and April 2010. For the second year in a row, National Aeronautic Association (NAA) President Jonathan Gaff ney presented the offi cial certifi cates for the marks, which are sanctioned by both the NAA and the Federation Aeronautique International (FAI), to HBC Chairman and CEO Bill Boisture and Executive Vice President Shawn Vick at the National Business Aviation Association (NBAA) Annual Meeting & Convention.

“Th ese records are a testament to the performance and technology of the Hawker 4000,” said Shawn Vick, HBC executive vice president. “We are pleased to add these records to the growing list of accolades and positive feedback that we are receiving from the aviation community worldwide.”

Th e records were all set in the “Speed Over a Recognized Course” category. Th e six records were established between city pairs in North America, Europe and Asia. Th e most recent was accomplished on April 29, 2010, from Bedford,

Mass., to London, England, a distance of 3,284 miles at an average speed of 542.70 miles per hour.

Th e additional fi ve records, which were also included in the presentation at NBAA, were announced earlier this year during the European Business Aviation Convention and Exhibition (EBACE) in Geneva, Switzerland. On Oct. 8, 2009, a Hawker 4000 traveled a distance of 1,253 nautical miles from Lisbon, Portugal, to Berlin, Germany, in exactly 3 hours for an average speed of 482.13 miles per hour. Th e next day the aircraft completed a second record leg between Berlin and Milan, Italy, with an average speed of 395.62 mph over the 448 nautical mile distance, in an elapsed time of 1 hour and 14 minutes. Th en on Oct. 10, when the Hawker 4000 traveled from Milan to Bahrain in hours and 30 minutes, it averaged a record 480.14 mph over the 2,282 nautical mile route. Finally, on Oct. 12, the aircraft departed Bahrain and made a 6 hour and 57 minute fl ight over Kuwait, Iraq, Syria, Turkey, Bulgaria, Sofi a, Croatia, Austria, Germany and Belgium before landing at London’s Stansted Airport in the United Kingdom. Th e average speed was 454.42 mph over the 2,729 nautical mile distance. Th en in January 2010, the Hawker 4000 fl ew from London to Dubai, a distance of 3,056 nautical miles at an average speed of 540.39 mph.

With best-in-class fi eld performance in the super-midsize category, take-off fi eld length (ISA, SL, MGTOW) is just 5,068 feet (1,545 m). Climb rate is exhilarating, going from sea level to 37,000 feet in just over 14 minutes. Once at altitude, the Hawker 4000 accelerates quickly to its maximum cruise speed of Mach .84 (896 km/hr), maximizing customer productivity by quickly getting them to their destination. Th e Pratt & Whitney Canada PW308A engines deliver 6,900 pounds of thrust each fl at rated at ISA +22° Celsius and, combined with the Hawker 4000’s advanced wing design, provide stunning high altitude/hot temperature and short fi eld performance.

Hawker Beechcraft Expands ExecuJet Alliance with New Hawker Service CentersAppoints new international facilities to service Hawker products

ATLANTA (Oct. 18, 2010) – Hawker Beechcraft Corporation (HBC) announced it is expanding its relationship with ExecuJet of Zürich, Switzerland, to provide service for all Hawker products. Th e new agreement will further augment HBC’s Global Customer Support coverage by appointing a number of ExecuJet facilities at locations throughout Africa, Australia and the Middle East as Authorized Service Centers (ASC) or Limited Service Centers

(LSC). Th e company’s Beechcraft line of products will continue to be supported through Hawker Beechcraft Services locations and its current global ASC providers. In May 2010, HBC announced that it was partnering with ExecuJet to provide delivery and initial phase of operation support for international customers of HBC’s line of turbine powered aircraft.

“ExecuJet has facilities in a variety of locations around the world where our fl eet continues to grow and where we are looking to expand our customer support coverage,” said Christi Tannahill, HBC vice president, Global Customer Support. “We are pleased that we can rely on ExecuJet and their experienced and qualifi ed personnel to off er our customers a full range of services and support that are convenient and consistent with our high standards.”

HBC’s alliance with ExecuJet adds six new service providers to the Hawker Beechcraft Global Customer Support network. Th ey include four new ASCs in Lanseria, South Africa; Lagos, Nigeria; Dubai, United Arab Emirates; and Sydney, Australia. Two LSCs were also designated in Cape Town, South Africa, and Melbourne, Australia. Current Hawker ASC providers in remaining international locations remain unchanged. Th e agreement with ExecuJet covers HBC’s current line of Hawker series products, including the Hawker 4000, Hawker 900XP, Hawker 750 and Hawker 400XP.

ExecuJet has operations worldwide and off ers a full range of services and aircraft support. Th e agreement is designed to augment Hawker Beechcraft’s existing international sales support staff and resources by accessing some of the assets of ExecuJet’s 800 employees located at its fi ve regional offi ces around the world.

Headquartered in Wichita, Kan., Hawker Beechcraft

Global Customer Support (GCS) is dedicated to improving

the value of HBC aircraft by employing products and

services to simplify aircraft ownership, reduce operating

cost and increase resale value. GCS is comprised of

four functional groups that include Support Plus (cost

predictability/warranty programs), Hawker Beechcraft Parts

& Distribution (genuine factory parts), Hawker Beechcraft

Services (factory-owned service centers) and Technical

Support (Field Support Representatives, Hot Line specialists

and Technical Publications).

Hawker Beechcraft Corporation is a world-leading

manufacturer of business, special mission and trainer

aircraft – designing, marketing and supporting aviation

products and services for businesses, governments and

individuals worldwide. Th e company’s headquarters and

major facilities are located in Wichita, Kan., with operations

in Salina, Kan.; Little Rock, Ark.; Chester, England, U.K.;

and Chihuahua, Mexico. Th e company leads the industry

with a global network of more than 100 factory-owned

and authorized service centers. For more information, visit

www.hawkerbeechcraft.com.

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Let these professionals know that you found them in CAMP InSight magazine.

www.ASO.comDECEMBER 2010 ❖ CAMP SYSTEMS INTERNATIONAL 17

BROKER / DEALER LOCATION PHONE E MAIL WEB SITEAeroSoluti ons Manassas, VA US 703-257-7008 sales@aerosoluti ons.com www.aerosoluti ons.comAir Alliance GmbH Burbach Germany 49-273-644-280 [email protected] www.air-alliance.deAircraft Services Group, Inc. Mahwah, NJ US 201-995-9570 [email protected] www.yourjet.comAvex, Inc. Camarillo, CA US 805-389-1188 [email protected] www.newavex.comAviati on Sales, Inc. Englewood, CO US 303-799-9999 sales@aviati onsales.com www.Aviati onSales.comAltus Aviati on Services Ltd. Bristol UK 49-176-625-556-34 steve@altusaviati on.com www.altusaviati on.comAradian Aviati on Guernsey UK 44-148-123-3001 [email protected] www.aradian.comBAM Sales Bromma Sweden 46-856-619-000 [email protected] www.bam.aeroBell Aviati on West Columbia, SC US 803-822-4114 adverti sing@bellaviati on.com www.bellaviati on.comBerard Aviati on, Inc. Tampa, FL US 813-287-8000 art@berardaviati on.com www.berardaviati on.comBoutsen Aviati on S.A.M. Monte Carlo Monaco 377-933-080-02 aviati [email protected] www.boutsen.comBristol Associates, Inc. Washington, DC US 202-682-4000 [email protected] www.bristolassociates.comBusiness Air Internati onal Denton, TX US 940-898-1999 sales@businessairinternati onal.com www.businessairinternati onal.comC.A.A.D. Inc. Miami, FL US 305-593-9929 [email protected] www.CAADInc.comCB Aviati on Ogden, UT US 801-860-9762 coryb@cbaviati on.com www.cbaviati on.comCharlie Bravo Aviati on Georgetown, TX US 512-868-9000 sales@wepushti n.com www.wepushti n.comCoff man Companies Phoenix, AZ US 480-393-0770 rob@coff mancompanies.com www.coff mancompanies.comDallas Jet Internati onal Irving, TX US 214-226-8502 [email protected] www.dallasjet.comDenison Jet Sales Corp. Greer, SC US 864-989-0421 [email protected] www.denisonjet.comEagle Aviati on, Inc. West Columbia, SC US 803-822-5520 sales@eagle-aviati on.com eagle-aviati on.comEastWest Aircraft Sales, Inc Naples, FL US 239-643-3466 jerry@eastwestaircraft .com www.eastwestaircraft .comElliott Aviati on, Inc. Moline, IL US 309-799-3183 acsales@elliott aviati on.com www.elliott aviati on.comExpress Jets San Antonio, TX US 210-687-1828 [email protected] www.expressjets.comFlight Soluti ons, Inc. Gallati n, TN US 615-452-5001 info@fl ightsoluti on.com www.fl ightsoluti on.comFlight Source Internati onal Sarasota, FL US 941-355-9585 eric@fl ightsource.com www.fl ightsource.comGantt Aviati on, Inc. Georgetown, TX US 512-863-5537 suzanne@gantt aviati on.com www.gantt aviati on.comGeneral Aviati on Services Lake Zurich, IL US 847-726-5000 [email protected] www.genav.comGlobal Wings, LLC Boca Raton, FL US 561-988-9881 [email protected] www.globalwings.aeroGold Aviati on Fort Lauderdale, FL US 954-359-7812 mbajaj@goldaviati on.com www.goldaviati on.comGuardian Jet, LLC Guilford, CT US 203-453-0800 [email protected] www.guardianjet.comJack Prewitt and Associates Bedford, TX US 817-283-2826 jprewitt @jackprewitt .com www.jackprewitt .comJet Harbor, Inc. Fort Lauderdale, FL US 954-772-2863 [email protected] www.jetharbor.comJetcraft Trading Raleigh, NC US 919-941-8400 patt y@jetcraft .com www.jetcraft .comJeteff ect, Inc. Long Beach, CA US 561-747-2223 info@Jeteff ect.com www.jeteff ect.comJim Clark & Associates, Inc Bethany, OK US 405-787-6222 jim@jimclarkaircraft .com www.JimClarkAircraft .comJohn Hopkinson & Assocs., Ltd. Calgary, AB Canada 403-637-2250 [email protected] www.HopkinsonAssociates.comLeading Edge Aviati on Soluti ons Parsippany, NJ US 201-891-0881 aircraft [email protected] www.leas.comLone Mountain Aircraft Las Vegas, NV US 888-566-3686 sales@lonemountainaircraft .com www.lonemountainaircraft .comMariebo Aviati on Jonkoping Sweden 46-361-603-20 [email protected] www.mariebo.seMarti n Davis & Associates Georgetown, TX US 512-864-9939 [email protected] www.mdajet.comMcDonald Aviati on Monroe, LA US 877-322-1015 kenmc@mcdonaldaviati on.com www.mcdonaldaviati on.comPreston Aircraft , Inc. Alcoa, TN US 865-970-9882 salesinfo@prestonaircraft .com www.prestonaircraft .comPollard Aircraft Sales, Inc. Fort Worth, TX US 817-626-7000 sales@pollardaircraft .com www.PollardAircraft .comRamjet Aviati on, Inc Fort Lauderdale, FL US 954-359-0208 scott @ramjetaviati on.com www.ramjetaviati on.comSunwest Aviati on, LTD Calgary, AB Canada 403-275-8121 idarnley@sunwestaviati on.ca www.sunwestaviati on.caTropical Aviati on Distributors Miami, FL US 305-255-5955 lfi [email protected] www.tadistributors.comU.S. Aircraft Sales, Inc. McLean, VA US 703-790-1333 rainer@usaircraft sales.com www.usaircraft sales.comWelsch Aviati on Savannah, GA US 912-695-1555 [email protected] www.welschaviati on.comWest Houston Airport Corp. Houston, TX US 281-492-2130 [email protected] www.westhoustonairport.comWestern Aviati on, Inc. Houston, TX US 281-391-2510 sales@westernaviati on.com www.westernaviati on.com


with Giacinta Bradley KoontzInsighttothePast

Giacinta Bradley Koontzis an aviation historian and

author. Her various projects

can be viewed on her web-

site: www.harrietquimby.org.

Flying his Lockheed Vega “Winnie

Mae” in 1931 and again in 1933

the famed aviator Wiley Post

circumnavigated the globe using the same 450hp

P&W Wasp engine. Th e same model P&W

engine was chosen by Charles Lindbergh in 1930

when he fl ew his Lockheed Sirius to break the

transcontinental speed record, and by Amelia

Earhart in 1932 for her Vega, when she became

the fi rst woman to solo across the Atlantic. She

later declared, “I would try it again with a Wasp!”

Th e Wasp engine which was so admired and

trusted by aviators came to life at the hands of

a small collective team of creative genius on

Christmas Eve, 1925 led by Frederick Brant

Rentschler [1863-1956] known among his co-

workers as “Horsepower.” From that night on,

American aircraft would catch up to, and surpass

the European designs which had dominated

aviation following WWI.

As the former President of Wright

Aeronautical, Rentschler responded to the

challenge set by the US Navy to create faster,

more reliable planes. For Rentschler the solution

was obvious. “Th e best airplane,” he often said,

“can only be designed around the best engine.”

In 1924 he resigned from Wright Aeronautical

and struck out on his own. As President of his

new company (as yet without a name) he signed

on George Meads as Vice President and four

other engineers who agreed to work without pay

through the summer with a goal of designing a

450hp, 9 cylinder engine. Th eir fi rst offi ce was

a garage in the back yard of Mead’s New York

home where they refi ned the specifi cations for

their power plant and by August they were ready

to build a proto-type. In case it didn’t work,

they attempted to keep a low profi le while hand-

building the fi rst engine with a goal to test it by

Christmas. With this in mind, Rentschler leased

a space about the size of a tennis court from

the Pratt & Whitney tool factory in Hartford,

Connecticut. After hauling out truckloads of

tobacco left by the previous tenant, they set up

drafting tables and desks within steps of their

machine shop. Yet without an engine to sell,

Rentschler shook hands with his new landlord,

and became Pratt & Whitney Aircraft Company.

(Th e venerable Pratt & Whitney tool company

never used anything but an ampersand, and was

already referred to as “P&W”).

Th e Best Aircraft Engine Th at Never Flew

Th e Bee HiveWorking day and night, Mrs. Rentschler

described the team “busy as bees,” working in a

swarm of activity amid the hum of engines. She

gave the power plant its name – the Wasp. On

December 24th the Wasp was ready to leave the

hive. Behind the P&W factory, in a small brick

shack, Rentschler’s engineers bolted prototype

Wasp No. 1 to a wooden frame called a “cradle”

for its fi rst tests. While much of Hartford quietly

wrapped last-minute holiday gifts, the huge

9 cylinder engine roared to life with a puff of

smoke. Satisfi ed with the Wasp’s fl awless test

performance, and recognizing its signifi cance,

they decided that it would never be used again.

Th e previous months working long hours

without income and away from home and family

were over. Mrs. Rentschler handed out turkeys

for all, a tradition which was to continue at

P&W for years.

To perfect the tooling required for mass

production, they fi nished Wasp No. 2 and

soon were open for business. Within months

hundreds of Wasp engines were purchased by the

US Navy, which used them on Corsairs and by

Boeing for its mail planes. As Rentschler had

predicted, aircraft were soon designed around the

Wasp, and later its “hive-mates” the Twin Wasp,

Hornet, Jr. Wasp, Double Wasp and Wasp Major. Rentschler’s remarkable P&W team continued

to improve and diversify its power plants for

military, commercial and general aviation, selling

to major aircraft companies including Sikorsky,

Grumman, Northrop, and Douglas. One

historian concludes that superior air power made

possible by P&W engines was a major factor for

victory in WWII.

Th e Th oroughbredAlmost immediately after Wasp No. 1 was

tested, it began an earthbound journey to be

proudly displayed by the Navy. It was then

loaned to the Franklin Institute in Pennsylvania

where it remained until 1934. Th e Navy

reclaimed Wasp No. 1, only briefl y loaning it

to decorate the offi ces at P&W, and ultimately

donated it to the Smithsonian’s National Air &

Space Museum in 1951. Wasp No. 1 was rarely

seen until recently featured in a new exhibit,

“America by Air.” “Th e fi rst Wasp engine was a

remarkable article,” said Rentschler. “It ran as

clean as a hounds tooth, and actually was the

thoroughbred that it looked.”

Wasp No. 1 is one of the most famous engines

ever made. Although it has traveled thousands of

miles, it looks like new because it was so special it

has never been on the nose of an airplane. //gbk

How can I give a new employee ac-cess to our aircraft records?

The Administrator has the ability to cre-ate a logon for who ever they want. Use the Administration link to add a new user. If you need further assistance, feel free to call Application Support.

Can I stop receiving paper reports?

Yes, we can set up your aircraft profi le so that your monthly reports are gener-ated electronically, please note that the reports and work cards would be linked to your aircraft profi le for you to access. If this is an option that interests you please contact your analyst.

Why don’t I see my engine hours on the profi le page under “Last Actuals”?

Your engines are not on the engine pro-gram (tracking by true engine times), the engine requirements are being tracked by airframe hours. Eventually you will have to convert your engines to the engine program. Call your analyst for assistance.

SUBMIT YOUR CAMP QUESTIONS BY EMAIL TO [email protected]

SUBJECT LINE: TOOLBOX

Your CAMP questions

answered by CAMP

professionals

industry topics reviewed

+ELLEN LEPORE

MANAGER, APPLICATION SUPPORT

“If black boxes survive air crashes — why don’t they make the whole

plane out of that stuff?” — George Carlin

American stand-up comedian

INDUSTRY TOPICSOURCE: HTTP://WWW.FAA.GOV/LICENSES_CERTIFICATES/AIRCRAFT_CERTIFICATION/AIRCRAFT_REGISTRY/REREGISTRATION/

&ToolboxQA

If the Certifi cate was

issued in:

Th e certifi cate expires on: Th e owner must apply for re-registration

between these dates, - to allow delivery of a

new certifi cate before expiration.

March of any year March 31, 2011 November 1, 2010 and January 31, 2011

April of any year June 30, 2011 February 1, 2011 and April 30, 2011

May of any year September 30, 2011 May 1, 2011 and July 31, 2011

June of any year December 31, 2011 August 1, 2011 and October 31, 2011

July of any year March 31, 2012 November 1, 2011 and January 31, 2012

August of any year June 30, 2012 February 1, 2012 and April 30, 2012

September of any year September 30, 2012 May 1, 2012 and July 31, 2012

October of any year December 31, 2012 August 1, 2012 and October 31, 2012

November of any year March 31, 2013 November 1, 2012 and January 31, 2013

December of any year June 30, 2013 February 1, 2013 and April 30, 2013

January of any year September 30, 2013 May 1, 2013 and July 31, 2013

February of any year December 31, 2013 August 1, 2013 and October 31, 2013

Re-Registration and Renewal of Aircraft Registration

This Final Rule was published in the Federal Register on July 20, 2010, Page 41968. All changes established by this rule are effective October 1, 2010. This rule estab-lishes specifi c registration expiration dates over a three-year period for all aircraft registered before October 1, 2010, and requires re-registration of those aircraft ac-cording to a specifi c schedule. All aircraft registrations issued on or after October 1, 2010, will be good for three years with the expiration date clearly shown.

Aircraft Re-Registration Schedule

VITTORIO ARMENTISENIOR MANAGER, MONTREAL OPERATIONS

ERIC SIMPSONMANAGER, FALCON 10/20/200/50 SERIES

Best way to prepare for Re-Registration:

1. Look up your aircraft on the Search Aircraft Registration Information web page and verify that the mailing addresses and the names of owners shown are correct.

2. If the mailing address is wrong, the owner should update the address promptly.

3. If an ownership change has occurred, the seller should report the sale to the Registry, and the purchaser should submit their application for registration, evidence of ownership and $5 registration fee to the Registry as soon as possible.

For complete details, visit www.faa.gov.

▲ Rentschler appeared in a 1925 ad with WASP No. 1.

▼ WASP No. 1. Photo: National Air & Space Museum

Training in Paris 2010

CAMPCalendar

CAMP strongly believes in fully supporting its customers in making the best use of its prod-ucts and services. CAMP EUROPE offers the opportunity to attend training at the CAMP Paris offi ce.

• Training sessions are Full Day courses.• Each session has its own agenda.• Sessions begin at 9:00 AM.• WIFI access is available; we invite you to bring your laptop for training.

Join us for one training course or both.

Training 1 (duration 1 day)ADVANCED TRAINING:

MAINTENANCE MODULE

Training 2 (duration 1 day) ADVANCED TRAINING:

CAMO & QUALITY CONTROL ASPECTS

Limited to 10 persons per session. Training includes course package, lunch and refreshments during breaks, and training certifi cate.

There is no charge for training at CAMP.

To register, please select from the schedule (below)

and send an email to [email protected].

We look forward to your participation.

CAMP TRAINING in PARIS

DECEMBERWEDNESDAY, DECEMBER 1

3:00 PM - 4:30 PM EDT

WEDNESDAY, DECEMBER 89:00 AM - 10:30 AM EDT

WEDNESDAY, DECEMBER 152:00 PM - 3:30 PM EDT

WEDNESDAY, DECEMBER 2210:00 AM - 11:30 AM EDT

WEDNESDAY, DECEMBER 293:00 PM - 4:30 PM EDT

CAMP CESCOM WEBINARS

CAMP CLASSIC WEBINARS

DECEMBERTHURSDAY, DECEMBER 23:00 PM - 4:30 PM EDT

THURSDAY, DECEMBER 99:00 AM - 10:30 AM EDT

THURSDAY, DECEMBER 162:00 PM - 3:30 PM EDT

THURSDAY, DECEMBER 2310:00 AM - 11:30 AM EDT

THURSDAY, DECEMBER 303:00 PM - 4:30 PM EDT

CAMP 3.0 WEBINARS

DECEMBERTUESDAY, DECEMBER 79:00 AM - 10:30 AM EDT

TUESDAY, DECEMBER 142:00 PM - 3:30 PM EDT

TUESDAY, DECEMBER 2110:00 AM - 11:30 AM EDT

TUESDAY, DECEMBER 283:00 PM - 4:30 PM EDT

Webinars 2010Webinars: Free web-based training.

CAMP Webinars are “overview” sessions, covering a variety of CAMP application fea-tures with time throughout the Webinar to answer your topic specifi c questions.

CAMP 3.0: Scheduled on TUESDAYS of each month.

CESCOM: Scheduled on WEDNESDAYS of each month.

CAMP Classic: Scheduled on THURSDAYS of each month.

To register, go to www.campsystems.com

Click ‘Attend a free CAMP webinar.’

If you don’t see a Webinar that fi ts your schedule, please call us. We’d be glad to arrange web-site assistance/training at a time that is convenient for you.

To schedule a webinar, call 877-411-2267.

DECEMBERTraining 1: Tuesday, December 7

Training 2: Wednesday, December 8

JANUARY 2011Training 1: Tuesday, January 18

Training 2: Wednesday, January 19

FEBRUARY 2011Training 1: Tuesday, February 15

Training 2: Wednesday, February 16

Webinars 2011Webinars: Free web-based training.

Beginning January 2011 CAMP will only offer scheduled webinars on the 3.0 applica-tion. If you are interested in training for our CESCOM or CAMP Classic interfaces, please contact Application Support.

CAMP Webinars are “overview” sessions, covering a variety of CAMP 3.0 application features with time throughout the Webinar to answer your topic specifi c questions.

CAMP 3.0 Scheduled on TUESDAYS and THURSDAYS of each month.

To register, go to www.campsystems.com

Click ‘Attend a free CAMP webinar.’

If you don’t see a Webinar that fi ts your sched-ule, please call us. We’d be glad to arrange training at a time that is convenient for you.

To schedule a webinar, call 877-411-2267.

CAMP APPLICATION SUPPORT

Knowledgable. Friendly. Ready to Help.

Tel: 1-631-588-3200TF: 1-877-411-2267

[email protected]

JANUARY 2011TUESDAY, JANUARY 4

9:00 AM - 10:30 AM EST

THURSDAY, JANUARY 62:00 PM - 3:30 PM EST

TUESDAY, JANUARY 1110:00 AM - 11:30 AM EST






CAMP 3.0 WEBINARS

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