pa la benchmarking
DESCRIPTION
TRANSCRIPT
The Downton Abbey Guideto Library Assessment
Why are you measuring?
Strategic plan, grant application, or building project?
Some other goal?
What are the problems?
What do you need to justify or defend?
What needs improvement?
What standards must you meet?
What are you measuring? Customer Satisfaction
Inputs Resources Services Outputs Facility Processes Staff Organization Community
Finding Peers
Population Budget Number of outlets
Enrollment Budget Outlets
Ethnicity Poverty level Education level Average income
Benchmarking Cautions
Old data Quantitative only Out of context Misleading
USE FOR: Starting point Yellow flags
LJ Index of Public Library Service
Hennen’s American Public Library Ratings (HAPLR)
Benchmarking Public Libraries - Easy
Benchmarking Public Libraries - Harder
Institute of Museum and Library Services (IMLS)
Public Library Association Metrics (PLDS)
Urban Libraries Council Technology Benchmarks
Benchmarking Academics
Deceptive Data
Public Library Success Predictors
Lower poverty
Higher education
$$$$
Large collection
More outlets
Customer Feedback Phone surveys
Mailed surveys
Online surveys
Focus group
One-on-one interviews
Ongoing feedback
DIY• Focus on
important #s
• Schedule annually
• Get help and resources
• Find data partners