Parallel sessionHealth Information/Literacy

Caring for Ayrshire

Promoting Health and Wellbeing Event

24th May 2019

Who are we?Who are we?

Clare Black

Health Improvement

Lead

Eileen McCutcheon

Health Improvement

Officer

Session outcomes

Outline the contribution of health information to improving health and wellbeing

Update on digital information for health and wellbeing including the relationship with health inequalities

Give an overview of the relationship between health literacy and health, and what steps can be taken

Hear about information and resources available locally, including online directories, that can help improve health and wellbeing

Provide more detail on training that is available

Health information

When asked to, please close your

eyes

“…with information and evidence provided to

allow her to make informed decisions……”

.

“…they also enable people to share this

information with

family, carers and friends…”

“You must give patients the

information they want

or need to know in a way they can understand”

“…to enable people outside of hospital to

receive, record and relay

information about

their health and wellbeing…”

“…the internet has opened up

access to

informationand services

24/7…”

“…I have access to the

digital information,

tools and services I need to help

maintain and improve my health and wellbeing.

I expect my health and social care

information…”

Health information

Ref: The Scottish Government, 2019; The

Scottish Government, 2018)

Providing health information

• The Patients Rights (Scotland) Act (The Scottish Parliament, 2011)

• The Equality Act (The UK Parliament, 2010)

information is central to improving

health……but the provision of information alone is not sufficient in achieving positive health

outcomes…..

Digital information for health and wellbeing

PurposeDigital information and health

inequalities

Current project to help inform how we develop

and implement digital information for health and

wellbeing locally

Aims

• To gain insight into barriers and facilitators which may impact on people’s ability to access, understand and use digital information for health and wellbeing

• To make recommendation for local action in response to these

Digital information for health and wellbeing

Digital information for health and wellbeing

Digital information for health and wellbeing

Scotland’s Service Directory

Digital information for health and wellbeing

NHS Inform

and SSD

Demo

Health literacy definition

Health literacy is about people having the knowledge, understanding, skills and confidence to find and use health information which promotes and maintains good health. By helping people to access health information and increasing their capacity to use it effectively, health literacy is critical to empowerment

(World Health Organisation, 2015)

The issue

Realising Realistic Medicine, Chief Medical Officer Report 2015-16

The issue

Promoting health literacy

Batterham et al, 2016

Impact of poor health literacy

• Poorer health outcomes• Poorer health and self reported health• Wait until sicker before going to the doctor• Harder to access the right services• Harder to understand labelling and take medicine

correctly• Less able to communicate with professionals• Less likely to engage in protective healthy

behaviours• Less able to self care and self manage and care

for others

Improving and supporting health literacy can result in:

• Improved quality of health and outcomes • Better patient and professional relationships • Improved understanding of medication

information, instruction and adherence • Improved safety - reduced risk of serious health

problems resulting from misunderstanding and communication

• Reduced readmissions and repeat appointments • Reduced health inequalities

Who is at risk?

Tools and Techniques

Teach back Chunk and check Use pictures

Use simple language Routinely offer help Encourage questions

Using teach back

I would like to check that I have explained

things properly, would you mind telling me

what it is we have discussed and what we

have agreed you will do?

Can you tell me how you are going to explain

things to your family when you get home

tonight?

I want to make sure you have understood,

can you tell me what I’ve asked you to do?

Have you understood everything we have

discussed?

Better Health Hub

Tel. 01563 825611 AA-UHB.BetterHealthHub@nhs.net

Health Information and Resource Service (Public Health)

• Afton House, Ailsa Hospital - Mon to Fri 9am - 5pm

• Leaflets, posters, DVDs, models, displays, teaching packs, games

• Hospital and community outreach in local areas

• Local pick up points to collect resources

• Support to develop resources

• Training

• Quality information provider

• HIRS Action Plan 2016-19 complete

• www.healthliteracyplace.org.uk

• Online learning:

Health literacy tools & techniques:

https://learn.nes.nhs.scot/1449/elearning-digital/health-literacy-tools-and-techniques

Coming soon! The link between health literacy and health inequalities

https://elearning.healthscotland.com/

• Health Information & Resources Service:

www.healthinfoshop.scot.nhs.uk 01292 885927

Further information

Reflection

Using information for health and wellbeing

?

?

?

?