part 3 i appendicesresources.fahcsia.gov.au/annualreport/2003/_lib/pdf/facs_ar_appendice… ·...

Part 3 I Appendices

1. Advertising and market research—FaCS and Child Support Agency

2. Commonwealth Disability Strategy performance report

3. Competitive tendering and contracting

4. Consultants

5. Discretionary grants 2002–03

6. Freedom of information

7. Legislation

8. Staffing overview

264 FaCS Annual Report 2002–03 I Volume 2

Appendix 1 I Advertising and market research—FaCS and Child Support Agency

The information provided is required by section 311A of the Commonwealth Electoral Act 1918.A detailed list is provided below.

Table 76 FaCS—Advertising agencies expenditure

Total cost

Name of organisation Service provided ($)

HMA Blaze Pty Ltd Call for nominations—National Disability Advisory Council—newspaper advertisement 40 742

HMA Blaze Pty Ltd Newspaper advertisement—National Disability Conference Funding 5 342

Vinten Browning Production of television, radio, print, Internet and outdoor advertising for voluntary compliance campaign 394 655

Starcom Worldwide Advertising—applications for National Youth Roundtable 2003 15 099

HMA Blaze Pty Ltd Recruitment vacancy advertisement layout and placement 12 293

Starcom Worldwide Recruitment vacancy advertisement layout and placement 13 771

HMA Blaze Pty Ltd Staff recruitment advertising 13 196

Australian Council for Radio Call for nominations—National Disability Advisory Council—for the Print Handicapped radio advertisements for the blind and vision impairedCo-op Ltd 11 429

Table 77 FaCS—Direct mail organisations expenditure

Total cost


Canberra Mailing Design and printing of brochure. Mail out services for Parenting Payment New Claims survey Round 1 8 061

Canberra Mailing Mailout of 2001 Disability Services Census Report 5 187

iContact Mailing of products on request and from mailing lists 76 794

Canberra Mailing Mail out for the General Customer Survey 2 491

Canberra Mailing Mail out for the Social Policy Research Agreements (Social Policy Research Centre at University of NSW) 4 566

Appendix 1 Advertising and m

arket research

Appendix 1 I Advertising and market research—FaCS and Child Support Agency 265

Table 78 FaCS—Market research organisations expenditure

Total cost


Elliot & Shanahan Market research for the Family Assistance Office web site 26 620

Colmar Brunton Research program designed to test four publications aimed at Social Research senior Australians 57 482

NFO World Group Telephone survey to canvas:◗take up of the new business service wage tool◗sector perspective on the Quality◗assurance and reform agenda◗newsletters in regard to content, format, frequency and

distribution means 47 205

ORIMA Research Tracking research for voluntary compliance campaign 130 815

Sweeney Research Developmental research National Problem Gambling Awareness Campaign 625 890

NFO Donovan Worldwide Literature review into employer attitudes to welfare reform 15 025

NFO Donovan Worldwide Qualitative research with business regarding participation and welfare reform 60 000

NFO Donovan Worldwide Qualitative research with the general public regarding welfare reform 117 150

NFO Donovan Worldwide Focus testing of Indigenous communications products 31 909(Cultural Perspectives)

Quantum Market Research Research on FaCS branding and corporate identity 44 616

Table 79 FaCS—Media advertising organisations expenditure

Total cost


Radiowise Media Networks Messages about closure of Mature Age and Partner Allowance and benefits Pty Ltd of participation through Paul Clitheroe and David Koch radio programmes 14 080


Starcom Worldwide Staff recruitment advertising 127 926

Starcom Worldwide Advertising for new Australia–USA social security agreement (newspaper) 32 639

HMA Blaze Pty Ltd Advertising for new Australia-Germany social security agreement (newspaper) 21 097

HMA Blaze Pty Ltd Advertising in press for written submissions to December 2002 15 723Building a simpler system consultation process March 2003 17 441

June 2003 17 626Total 50 792

Starcom Worldwide Seniors advertising for a public information program for seniors in The Australian Senior 4 751

continued


Table 79 FaCS—Media advertising organisations expenditure continued

Total cost


Australian Purchasing Seniors advertising in the Official Journal of Independent Retirees Resource Service Association 2 662

HMA Blaze Pty Ltd Placement of business service wage tool assessment service tender advertisements in national press 22 198

Mitchell Media National TV, radio, print, internet and outdoor advertising for voluntary compliance campaign 854 006

HMA Blaze Pty Ltd Print media advertising for tenders FaCS/02/T308, FaCS/02/T309 and FaCS/02/T310 19 078

Starcom Worldwide Recruitment advertising FaCS 3 24 and 31 August 2002 4469

Starcom Worldwide Application to provide in-home childcare 2197

Starcom Worldwide Tenders—EOI for application to provide parenting support and assistance to Indigenous families in Orana far west area 3897

HMA Blaze Pty Ltd Recruitment advertising—FaCS2, FaCS3, EL2, Database Developer & Manager 14 885

HMA Blaze Pty Ltd Bega Reconnect tenders January 2003 2328

Media Monitors Press clippings 15 710

HMA Blaze Pty Ltd Newspaper advertisements for Volunteer Small Equipment Grants 2003 4053

HMA Blaze Pty Ltd Newspaper advertisements for Volunteer Small Equipment Grants 2003 39 520

Starcom Worldwide Advertising for nominations for the Prime Minister’s Awards for (Australia Pty Ltd) Excellence in Community Business Partnerships 2002 53 576

HMA Blaze Integrated Advertising for Prime Minister’s Community Business Partnership—Communications Philanthropy 53 163

HMA Blaze Integrated Advertising for Prime Minister’s Community Business Partnership—Communications Brokerage Service tenders 3093

Media Stringers Web site maintenance—advertising the Prime Minister’s CommunityBusiness Partnerships 2 2374

Starcom Worldwide General newspaper advertising for Can Do Community Awards(Australia) Pty Ltd 6379

Radiowise Audio advertising calling for nominations for the Can Do Community Awards 34 200

Starcom Worldwide Newspaper advertisements for tender for market research panel 9866

Starcom Worldwide Newspaper advertisements for tender for speech writing and editing panel 10 524

Appendix 1 Advertising and m

arket research

Appendix 1 I Advertising and market research—FaCS and Child Support Agency 267

Child Support Agency

Table 80 Child Support Agency—Direct mail expenditure

Total cost


Salmat Mail out of products to SA/NT new clients 6850

Table 81 Child Support Agency—Market research organisations expenditure

Total cost


Colmar Brunton Social Research Community perception survey 38 442

Colmar Brunton Social Research Client research 44 454

Colmar Brunton Social Research E-business research 32 645

Colmar Brunton Social Researcha Evaluation and reporting on Supporting Parents Referral Service 62 487

Cuetela Client satisfaction research 72 380

Marketing and Research Associates SA/NT survey 30 500

Marketing and Research Associates Client satisfaction research (Professionalism Survey) 25 700

Table 82 Child Support Agency—Media advertising organisations expenditure

Total cost



Southern Cross Radio Pty Ltd Talk-back radio 27 085

Starcom Worldwide Staff recruitment advertising 5420

a Also reported in Appendix 4: Consultancies.


Appendix 2 I Commonwealth Disability Strategyperformance report

FaCS has continued to work to improve its performance in its third year of reporting under theCommonwealth Disability Strategy (CDS) and reports its performance against policy, purchaser andemployer roles. The Child Support Agency (CSA) reports later in this appendix. The Social SecurityAppeals Tribunal reports in its own annual report

FaCS

Each FaCS branch and state or territory office has assessed its performance against relevantperformance indicators from February to April 2003. The performance information was then collated forFaCS as a whole against each role.

Progress made

◗ FaCS continued to make gradual improvements in the accessibility of its information and embeddingaccessibility issues in its mainstream processes. The 2001–02 annual report received the W3Caccessibility award from the Institute of Public Administration of Australia for the ease with which theonline version of the annual report can be accessed. The notes for the awards say that FaCS was astandout winner in this category, the first year it was awarded.

◗ FaCS adopted a standard to ensure that all information is made accessible and issued guidelines tohelp staff to meet the standard. It was promoted widely to all staff through a personal postcard, staffmeetings and the intranet.

◗ Business planning guidelines now include a reminder to consider accessibility issues, which putsthem in line with procurement and new policy guidelines and standard agreements and contracts.

Room for improvement

◗ FaCS had one complaint under the Disability Discrimination Act 1992 about the availability ofapplication forms in alternative formats. It also dealt with two complaints about delays indistribution of Braille versions of a consultation paper through its complaints handling process.

◗ The rigour of data collection against the CDS performance indicators continues to vary across FaCS.Two measures are being considered to bring greater consistency: extending reporting under the CDSto the full year rather than a three-month sample period and further developing the ‘Disability ActionPlan’ Branch Contact Officer role to reflect its importance in promoting disability issues andcoordinating improvements in performance across all of FaCS. The revision of the FaCS DisabilityAction Plan 2001–04 will focus on these key areas for improvement.

Appendix 2Com

monw

ealth Disability Strategy performance report

Appendix 2 I Commonwealth Disability Strategy performance report 269

FaCS

Table 83 FaCS—Performance report against the CDS reporting framework for the sample

period February to April 2003

POLICY ADVISER ROLE

Performance indicator Performance measure Current level of performance

for January to March 2002

80 per cent (down from 90 per cent)

85 per cent (up from 80 per cent)


FaCS has developed a service standard forprovision of these documents

continued

Percentage of new, revised orproposed policy/programannouncements available in a rangeof accessible formats

Public announcements of new,revised or proposed policy/programinitiatives are available in accessibleformats for people with disabilitiesin a timely manner

Percentage of consultations aboutnew or revised policy/programproposals that are developed inconsultation with peoplewith disabilities

People with disabilities are includedin consultations about new orrevised policy/program proposals

Percentage of new or revisedpolicy/program proposals thatdocument that the impact of theproposal was considered prior to thedecision-making stage

New or revised program/policiesassess impact on the lives of peoplewith disabilities prior to decision



period February to April 2003 continued

PURCHASER ROLE



98 per cent (up from 87 per cent, reflectinga gradual decrease in the number of oldernon-standard contracts still active)

FaCS standard contracts include a specificreference to Disability Discrimination Act

1992 from July 2002

Older contracts specify that contractorsmust comply with all relevantCommonwealth legislation, including theDisability Discrimination Act 1992

100 per cent of performance reportsreleased are publicly available in accessibleelectronic formats, html or text files (upfrom 95 percent)

The time taken to provide these documentswas not routinely recorded

Complaints are handled under the FaCSService Charter. This includes access toexternal complaints mechanism. Underfunded service agreements, providers arerequired to have a grievance mechanism inplace and access to another level ofresolution if this fails


Branches reported that they met the FaCSAccessible Information Standard

85 per cent (no change)

continued

Percentage of processes forpurchasing goods or services thatdirectly impact on the lives of peoplewith disabilities that are developedin consultation with peoplewith disabilities

Processes for purchasing goods orservices with a direct impact on thelives of people with disabilities aredeveloped in consultation withpeople with disabilities

Percentage of publicly availablepurchasing specifications requestedand provided in:◗accessible electronic formats◗accessible formats other than

electronic

Average time taken to provideaccessible material in:◗electronic formats◗formats other than electronic

Publicly available information onagreed purchasing specifications isavailable in accessible formats forpeople with disabilities

Established complaints/grievancemechanisms, including access toexternal mechanisms, in operation

Complaints/grievance mechanisms,including access to externalmechanisms, in place to addressconcerns raised about provider’sperformance

Percentage of publicly availablepurchasing specifications requestedand provided in:◗ accessible electronic formats◗ accessible formats other

than electronic

Average time taken to provideaccessible material in:◗ electronic formats◗ formats other than electronic

Publicly available performancereporting against the purchasecontract specifications requested inaccessible formats for people withdisabilities is provided

Percentage of contracts for thepurchase of goods and servicesrequire the contractor to complywith the Disability Discrimination

Act 1992

Percentage of purchasingspecifications for goods and servicesthat specify that tenderorganisations must comply with theDisability Discrimination Act 1992

Purchasing specifications andcontract requirements for thepurchase of goods and services areconsistent with the requirements of the Disability Discrimination

Act 1992

Appendix 2Com

monw




period February to April 2003 continued

EMPLOYER ROLE



100 per cent

100 per cent of all standard recruitmentmaterials are in accessible formats. Adviceand support is provided to all recruitmentpanels and agencies on handling requestsfor accessible information. A log of allrequests for accessible informationis maintained

One office reported that within 48 hourseither electronic information was providedor applicants were advised when otherformats would be available

An extension was also provided to theclosing date for application in accordancewith this delay

100 per cent of recruiters and managerswere provided with advice and informationon reasonable adjustment when requested.

FaCS has made amendments to standardcontracts re reasonable adjustment—100 per cent complete

100 per cent. All FaCS core skill learning anddevelopment programs include informationon disability issues as they relate tothe program

100 per cent. FaCS’ priority skills learningand development programs includeinformation on disability issues relating tothe program

FaCS has completed a review of itscomplaints and grievances as a result ofCertified Agreement negotiations, a securedatabase has been developed, wasoperational from July 2002

FaCS has reviewed all peoplemanagement policies

State and territory offices report that allstaff are aware of complaints and grievancemechanisms under the Certified Agreement

Established complaints/grievancemechanisms, including access toexternal mechanisms in operation

Complaint/grievance mechanism,including access to externalmechanisms, in place to addressissues and concerns by staff

Percentage of training anddevelopment programs that includeinformation on disability issues asthey relate to the program

Training and development programsinclude information on disabilityissues as they relate to the contentof the program

Percentage of training anddevelopment programs that considerthe needs of staff with disabilities

Training and development programsconsider the needs of staffwith disabilities

Percentage of recruiters andmanagers provided with informationon reasonable adjustment

Agency recruiters and managersapply the principle ofreasonable adjustment

Percentage of recruitmentinformation requested andprovided in:◗ accessible electronic formats

(html or text files)◗ accessible formats other

than electronic

Average time taken to provideaccessible information in:◗ electronic formats◗ formats other than electronic

Recruitment information forpotential job applicants is availablein accessible formats on request

Number of employment policies,procedures and practices that meetthe requirements of the Disability

Discrimination Act 1992

Employment policies, proceduresand practices comply with therequirements of the Disability




(For the period 2002–03)

Table 84 Child Support Agency—Performance report against the Commonwealth

Disability Strategy Reporting Framework

PURCHASER ROLE


100 per cent for electronic formats

100 per cent for formats otherthan electronic

The time taken to provide these documentshas not been routinely recorded. There wereno requests for documentation inother formats

No tenders placed had a direct impact onpeople with disabilities

All tender documents made reference tocompliance with relevant Commonwealthlegislation including the Disability


All contracts offered required the contractorto comply with all relevant Commonwealthlegislation

CSA did not release any performancemeasurements or reports against contractpurchasing specifications

The time taken to provide these documentshas not been routinely recorded

continued

Percentage of publicly availablepurchasing specifications requestedand provided in:◗accessible electronic formats◗accessible formats other

than electronic

Average time taken to provideaccessible material in:◗accessible electronic formats◗accessible formats other

than electronic

Publicly available performancereporting against the purchasecontract specifications requested inaccessible formats for people withdisabilities is available

Percentage of purchasingspecifications for goods and servicesthat specify that tenderorganisations must comply with theDisability Discrimination Act 1992

Percentage of contracts for thepurchase of goods and services thatrequire the contractor to complywith the Disability Discrimination

Act 1992

Purchasing specifications andcontract requirements for thepurchase of goods and services areconsistent with the requirements ofthe Disability Discrimination

Act 1992

Percentage of processes forpurchasing goods or services thatdirectly impact on the lives of peoplewith disabilities that are developedin consultation with peoplewith disabilities

Processes for purchasing goods orservices with a direct impact on thelives of people with disabilities

Percentage of publicly availablepurchasing specifications requestedand provided in:◗accessible electronic formats◗accessible formats other

than electronic

Average time taken to provideaccessible material in:◗ electronic formats◗ formats other than electronic

Publicly available information onagreed purchasing specifications areavailable in accessible formats forpeople with disabilities

Appendix 2Com

monw




Disability Strategy Reporting Framework continued

PURCHASER ROLE continued


100 per cent. All tender documents containspecific clauses on complaint handlingprocedures

PROVIDER ROLE


CSA has developed and implemented acomprehensive integrated businessmanagement system which includesframeworks for managing qualityimprovement and assurance

CSA has a client service charter thatspecifies the roles of the provider and theconsumer. This document is available at theCSA web site

100 per cent

CSA has a well established ComplaintsService that includes access to externalmechanisms such as the CommonwealthOmbudsman and the Federal PrivacyCommissioner

EMPLOYER ROLE


CSA (General Employees) Agreement 2002adheres to relevant Commonwealthlegislation, including the Disability


CSA Deaf Network continued to besupported during 2002–03

CSA continues to review the followingpolicies or programs in keeping with theDisability Discrimination Act 1992:◗ orientation program◗ entry level training program◗ graduate program◗ team leader development program◗ HR management procedures and

corporate guidelines◗ recruitment management procedure

continued

Number of employment policies,procedures and practices that meetthe requirements of the Disability


Employment policies, proceduresand practices comply with therequirements of the Disability


Established complaints/grievancemechanism, including access toexternal mechanisms in operation

Complaints/grievance mechanism,including access to externalmechanisms, in place to addressissues and concerns raisedabout performance

Established service charter thatadequately reflects the needs ofpeople with disabilities in operation

Providers have an establishedservice charter that specifies theroles of the provider and consumerand service standards whichaddress accessibility for peoplewith disabilities

Evidence of quality improvementand assurance systems in operation

Providers have establishedmechanisms for qualityimprovement and assurance

Established complaints/grievancemechanisms, including access toexternal mechanisms, in operation

Complaints/grievance mechanisms,including access to externalmechanisms, in place to addressconcerns raised about the providersperformance



Disability Strategy Reporting Framework continued

EMPLOYER ROLE continued


100 per cent for electronic formats

Average time for electronic formats:24 hours

All recruitment information is available inaccessible formats at the CSA web site andthe recruitment contractor’s web site. Therecruitment team did not receive anyrequests for information in non-electronicaccessible formats

100 per cent for recruiters

100 per cent for managers

All recruitment contracts specify thatreasonable adjustments are to be madeduring the recruitment and selectionprocess. All internal recruiters andmanagers are provided with informationand advice on reasonable adjustment

100 per cent

CSA training database enables employeesto identify specific needs at the time ofnomination. Training programs aredeveloped taking into account individuallearning styles and preferences foraccessing information. All trainingevaluations seek to identify needs not metduring the training

100 per cent

100 per cent

CSA (General Employee) Agreement 2002has an established process for handlingcomplaints which includes access toexternal mechanisms. All staff are providedwith advice on the complaints/grievanceprocess during orientation

Established complaints/grievancemechanisms, including access toexternal mechanisms in operation

Complaint/grievance mechanism,including access to externalmechanisms, in place to addressissues and concerns by staff

Percentage of training anddevelopment programs that includeinformation on disability issues asthey relate to the program

Training and development programsinclude information on disabilityissues as they relate to the contentof the program

Percentage of training anddevelopment programs that considerthe needs of staff with disabilities

Training and development programsconsider the needs of staff withdisabilities

Percentage of recruiters andmanagers provided with informationon reasonable adjustment

Agency recruiters and managersapply the principle of reasonableadjustment

Percentage of recruitmentinformation requested andprovided in:◗accessible electronic formats◗accessible formats other than

electronic

Average time taken to provideaccessible information in:◗electronic formats◗formats other than electronic

Recruitment information forpotential job applicants is availablein accessible formats on request

Appendix 2Com

monw



Appendix 3 I Competitive tendering and contracting

Competitive tendering and contracting

Competitive tendering and contracting (CTC) is the process by which the responsibility for delivery ofservices previously performed in-house is transferred to an external organisation.

FaCS has had in place for a number of years a range of CTC contracts that have had a significant impacton its administrative work. Many of these have been reviewed, renewed or replaced during the financialyear in accordance with existing contractual provisions, changes in the department’s business needs oramended service-level requirements.

FaCS has also carried out a detailed analysis of its corporate activities as part of the Government’srequirements for market testing of these functions. Opportunities for process re-engineering identifiedas a result of this analysis, coupled with the results of market testing, which is to be implementedduring 2002–03 or 2003–04, are expected to have an impact on the current range of CTC contracts.

The department did not have any contracts exempt from the gazettal requirement during 2002–03.

Payments under these contracts are on a GST-inclusive basis.

The following list reports on CTC contracts in excess of $100 000 that were entered into, or remainedcurrent, during 2002–03.

CTC contracts: additional information

Acme Consulting

As a result of a restricted tender process Acme Consulting were selected to undertake professionalwriting, editing and communications services for FaCS. The current standing offer arrangementcommenced in April 2003 and will expire in April 2006. Expenditure for financial year 2002–03was $109 043.

Appendix 3 Com

petitive tendering and contracting

Appendix 3 I Competitive tendering and contracting 277

Stockland Property Management

The arrangement with Stockland Property Management was in place prior to the AdministrativeArrangement Orders in October 1998, when two divisions of the former Department of Health andFamily Services transferred to the Department of Family and Community Services. FaCS has continuedto use the services provided under the arrangement. The contract expired on 30 June 2002 but thearrangement will continue on a month-by-month basis pending the outcome of market testing of FaCS’corporate services. Expenditure for financial year 2002–03 was $135 671.

Mercer Communications

The arrangement with Mercer Communications resulted from the decision to separate FaCStelecommunication responsibilities from Centrelink. From a select tender process MercerCommunications were contracted to assist with the separation, and provide the department with voicemanagement services. The contract is currently on a month-by-month arrangement pending theoutcome of market testing of FaCS’ corporate services. Expenditure for financial year 2002–03was $232 646.

CITEC

The arrangement in place with CITEC resulted from FaCS’ decision to establish its own corporateEnterprise Resource Planning Systems using the SAP R/3 application. An open tender process wasconducted and CITEC was engaged under the Commonwealth Government Information Technology andCommunications’ terms and conditions dated 1 October 1998 under the whole-of-government headagreement. This contract provides SAP R/3 Bureau Services and related network services. A changeorder was executed in November 2002 and the contract now expires in November 2005. Expenditure forfinancial year 2002–03 was $1 280 000.

Enterprise Outsourcing

Enterprise Outsourcing was engaged as a result of a restricted tender in 1999 by means of a standingoffer arrangement to provide additional resources for procurement advice within FaCS. Expenditure forfinancial year 2002–03 was $189 210.

iContact

Following an open tender process FaCS engaged iContact to provide warehouse, fulfilment anddistribution services for a period of three years. The contract expires on 23 April 2004. Expenditure forfinancial year 2002–03 was $1 157 510.


DGJ Projects Pty Limited

Following an open tender process DGJ Projects Pty Limited was engaged to manage FaCS Legal ServicesBranch. The original contract was for a 12-month period but has been extended to 14 March 2004 toenable FaCS to better manage the market testing of its legal services. Expenditure for financial year2002–03 was $572 219.

Ernst & Young

Ernst & Young were engaged following an open tender process to provide internal audit, riskmanagement, fraud control and investigation and business continuity planning services. The nature ofthe contract provides FaCS with an opportunity to establish a partnering arrangement with a focus onbusiness improvement. Expenditure for financial year 2002–03 was $84 333.

DBM Australia

As a result of an open tender process DBM Australia were contracted to provide career support servicesfor staff of FaCS affected by the market testing of corporate services. Expenditure for financial year2002–03 was $165 656.

Corrs Chambers Westgarth

Following a restricted tender to firms listed on the Office of Asset Sales and Commercial Support’s panelof contractors a standing offer arrangement was entered into with Corrs Chambers Westgarth. CorrsChambers Westgarth provides specialist legal and probity advice in support of the FaCS market testingof corporate services. Expenditure for financial year 2002–03 was $144 107.

Wilton Hanford Hanover Pty Ltd

Wilton Hanford Hanover Pty Ltd was chosen as a result of a select tender process conducted inNovember 2002 to project manage the production and distribution of a consolidated child carehandbook. The contract expires in September 2003. Expenditure for financial year 2002–03was $174 335.

Acumen Alliance (ACT) Pty Ltd

In December 2001 the CSA executed a contract with Acumen Alliance (ACT) Pty Ltd as a result of anopen tender process for the provision of national occupational health and safety services. The contractexpires in June 2004. Expenditure for financial year 2002–03 was $568 689.

Appendix 3 Com

petitive tendering and contracting

Appendix 3 I Competitive tendering and contracting 279

Manpower Services (Australia) Pty Ltd

In 2000 the CSA conducted an open tender for the provision of entry-level staff. A standing offerarrangement with Manpower was entered into in February 2001 for a period of two years. This wasextended for a further period of two years to February 2005. Expenditure for financial year 2002–03 was $244 128.

Ozjobs (a division of IMP Group)

In 2000 the CSA conducted an open tender for the provision of entry-level staff. A standing offerarrangement with Ozjobs was entered into in February 2001 for a period of two years. This wasextended for a further period of two years to February 2005. Expenditure for financial year 2002–03 was $1 767 578.

Market testing

Agencies subject to the Financial Management and Accountability Act 1997 must market test relevantactivities and services, beginning with corporate services—that is, they must invite external serviceproviders to tender for business.

In 2002–03, FaCS continued its program to market test its corporate services.

Audit and Risk Services were market tested. Contracts were signed with Ernst & Young to provide FaCSwith audit and risk management services and KPMG to provide supplementary services.

After examination of ministerial, parliamentary, media and public relations services and consideration ofthe risks and experience of other agencies FaCS decided not to proceed to market test these services.

To complete the final stage of this program, FaCS will formally approach the market with its propertymanagement, legal, finance, business support and human resources services, during 2003–04.


Appendix 4 I Consultants

FaCS’ responsibilities for both policy matters and the delivery of government services often require theuse of consultant expertise. Consultants are generally engaged when particular specialist expertise isnecessary, sufficiently skilled expertise is not immediately available, or when independent advice on anissue is required.

The services provided by consultants include information gathering, research, data analysis, surveys ofclients, different types of financial activities and the provision of technical expertise.

The engagement of consultants is carried out in the same manner as the department’s otherprocurement activities; that is, consistent with the Commonwealth Procurement Guidelines and thedepartment’s Chief Executive Instructions. The priority is to obtain value for money. Competitiveprocesses are, as far as possible, used for the selection of consultants, and the Chief ExecutiveInstructions contain guidelines for the approval of expenditure.

A range of internal and external service providers, covering such issues as internal audit, legal servicesand probity audit, are integrally involved in the department’s procurement activities, includingconsultancies.

The department did not have any contracts exempted from the gazettal requirement during 2002–03.

Summary

During 2002–03 the department awarded 164 consultancy services contracts. The breakdown of thesefigures is as follows:

Appendix 4 Consultants

Table 85 Consultancy services contracts 2002–03

Total contract price Total

for consultancy consultancy

Number of consultancy contracts contracts let services

let in 2002–03 by contract price >$10 000 expenditure

>$10 000a <$10 000 Total 2002–03a 2002–03b

FaCS core 79 28 107 43 807 310 32 340 127

CSA 21 29 50 1 578 668 1 570 799

SSAT 7 0 7 321 390 351 321

Total 107 57 164 45 707 368 34 262 247

a See tables 86, 87 and 88 for details of new consultancies let to the value of $10 000 or more during 2002–03.b The total expenditure for consultancy services in 2002–03 includes expenditure relating to consultancy services contracts let

prior to 2002–03 and consultancies less than $10 000 in value.

Appendix 4 I Consultants 281

Legend

This legend provides an explanatory guide to the data contained in the tables.

How engaged

A open tender

Bi restricted tender—urgency

Bii restricted tender—specialist knowledge

Biii restricted tender—consultant with the Government Communications Unit

Biv restricted tender—previous good dealings

Bv restricted tender—other

C sole supplier

Justification for consultancy services

A. skills currently unavailable within FaCS

B. requirements for collection of quantitative/qualitative statistical information

C. requirement for independent or impartial research/assessment by an independent organisation

D. requirement for specialist/professional expertise

E. the consultant is recognised as an expert in the field and uniquely able to provide required services


Table 86 FaCS—New consultancies let during 2002–03 to the value of $10 000 or more

Contract How

Name of consultant Consultancy service provided price $ engaged Justification

Access Economics Pty Ltd Analysis of state and territory government spending on the Commonwealth State Disability Agreement (CSDA) 25 845 Bii D, E

Access Economics Pty Ltd Provision of analysis of state and territory budget documentation 73 080 Bii C, D, E

Acumen Alliance Development of change and communication strategies to support staff awareness, acceptance and buy-in of FaCS Online Funding Management System (FOFMS) 23 063 A D

ARTD Pty Ltd Independent evaluation of 42 organisations funded under the Reconnect Program 244 330 A C

ARTD Pty Ltd Evaluation of the Innovative and Collaborative Youth Servicing (ICYS) Pilot projects and the Collaborative Youth Services Trial projects 65 998 A C, D

ARTD Pty Ltd Job Placement, Employment and Training (JPET) Programneeds analysis 23 100 Bi D

ARTD Pty Ltd Literature review for Employee Incentive Strategy Review 15 000 Bi E

Aspect Computing Pty Ltd Consultancy services for FaCS Implementation of New Desktop (FIND) project 40 000 Bii A

Aspect Computing Pty Ltd Project for managed operating environment deployment 20 000 Bii A

Aspect Computing Pty Ltd SMS review and upgrade 20 000 Bii A

Provision of the design, development and undertaking of the National Data Collection for the Supported Accommodation Assistance Program (SAAP) 1 592 676 Bii, Biv B, C, E

Consultancy services for the detailed design, implementation and management of a major longitudinal study of Australian children 18 095 435 A C, D

Consultancy services to provide social policy research services 1 311 266 A C

Development of a three-year communications strategy designed to target parents and carers of young people and professionals involved in the care and welfare of young people 29 282 Biii A

Carnarvon Family Support Report on best practice for early intervention in domestic violence in the Gascoyne region 13 000 A E

Catherine House Inc Provision of a report on the causes and breakdown in independent living for high-user women of SAAP services 11 000 A E

CES Computers Pty Ltd Microsoft Windows high availability environment project 35 000 Biii A

City of Sydney Provision of a report on the profile and trends in the users of emergency accommodation in inner city Sydney for the SAAP 11 000 A E

Evaluation of pilot project to prevent homelessness among indigenous people 25 000 Bv C, D

Survey of public housing tenants 2003 112 666 Bii B, C

continued

Colmar Brunton SocialResearch Pty Ltd


Capital CommunicationsPty Ltd

Australian NationalUniversity

Australian Institute ofHealth and Welfare

Australian Institute ofHealth and Welfare




continued

Contract How


Identify awareness and understanding of publications for seniors and determine readability and accessibility 57 482 Bii A

Provide advice on post implementation review of the Personal Advisers initiative 51 843 Bii D

Information needs of community work coordinators project 10 131 Bi, Bv E

Child Care Support Broadband—consultation with stakeholders 404 813 Bi C

Dawn House Inc Provision of a report on accompanied Indigenous children in SAAP services 11 000 A E

Deloitte Touche Tohmatsu Development of a conceptual model for the Alliance 2004 framework: ‘A new approach to the FaCS/Centrelink relationship’ 75 127 Bii E

Edith Cowan University Research project ‘Local government and young people’ 76 915 A C

Edith Cowan University Evaluation of Safe Care 22 000 A C

Elton Consulting Research project ‘Youth and citizenship’ 77 000 A C

Equalis Quality assurance and mentoring support for disability employment services 45 500 Bi D

Ernst & Young Provision of independent advice for Centrelink funding model 200 000 Bv C, D

Ernst & Young Evaluation of profiling 200 000 A C

Ernst & Young Develop Business Continuity Plan 45 000 Bii A

Scoping study of social and economic enterpriseinitiatives relating to young people 43 175 Bi, Bii, Biv A, B

Fast Track Solutions Consultancy services to test FaCS’ business continuity arrangements 60 585 Bii A

Writing and editing services for the Employer Incentives Strategy 15 400 Biv D

Provision of a report presenting issues on economic and social participation in regional Australia 15 400 Bi D

Hanover Welfare Services SAAP—Provision of report on the patterns of service use amongst women accessing the SAAP services 10 000 A E

HRM Consulting Pty Ltd Provide and develop a workforce plan for FaCS 129 430 Bii D

Institute of Public Affairs Undertaking a research study titled ‘The protocol: managing relations with NGOs’ 54 268 Bii A, B, C, D, E

SAAP—Provision of a report on unmet need and into the options for collaborative use of electronic systems to streamline client referral and inquiry processes 10 000 A E

Literature review for the Personal Support Programme 80 000 Bii C

Keith Henry Ministerial policy advice submissions—project review and advisory services 24 750 Bv E

continued

Jenny Pearson andAssociates

Ipswich CommunityYouth Services

Future PerfectCommunications Pty Ltd

Future PerfectCommunications Pty Ltd

Eureka StrategicResearch Pty Ltd

Community linkAustralia Pty Ltd






continued

Contract How


Social work services in Mongolia 45 000 Bii D

Consultancy services—Mongolia contract 40 000 Biv D

Develop training resources for outside school hours care sector 110 000 A E

Michelle Parker Analysis of Reconnect action research reports 13 600 Bii D

Research project ‘Volunteering and Young People’ 54 780 A C

Returns of evaluation model—advisory services 12 654 Bii E

Advise on FaCS and Centrelink governance arrangements 10 000 Bii D

Netg Australia Pty Ltd e-Learning consultancy 23 650 A A

Orima Research Pty Ltd Post implementation review of Personal Support Programme 57 470 Bii C

Orima Research Pty Ltd Development of a database of customer profiles 11 831 Bv A

Orima Research Pty Ltd Exploratory research on issues relating to biometrics 36 510 Bv A, B, C

Orima Research Pty Ltd Facilitation of a consultation process on the reform of income support for working-age people 201 184 Bi A, C

SAAP—Provision of a report on caravan parks as crisis housing 11 000 A E

Parramatta Mission Provision of a report on people squatting in the Parramatta local government area, their profiles, experience and their interactions with SAAP services 11 000 A E

Pejovic Associates Pty Ltd Assistance with preparing expressions of interest and bids for consultancy work overseas 20 000 Bii A, D

SAAP—Provision of report on appropriate services for young homosexual people in SAAP programs focusing on needs, services gaps, safety and research 10 000 A E

Pip Marks Consulting Review and prepare a report on implementation of the Commonwealth Disability Strategy as outlined in the annual reports of Australian Government departments and agencies 29 700 Bv A

Provision of consultancy services in relation to FaCS Western Australia state office teams’ development and coaching project 26 565 Bi D

continued

Professional Consultingand Training Services

Perth Inner CityYouth Service

Outreach Victoria CrisisSupport Service

National Institute ofGovernance—University of Canberra

National Centre forSocial and EconomicModelling (University ofCanberra) Pty Ltd(University of Canberra)

Monash University,Centre for Economics,Education and Training

Lady Gowrie Child CareCentre Inc

Keith Ogborn &Associates Pty Ltd

Keith Ogborn &Associates Pty Ltd




continued

Contract How


RPR Consulting Pty Ltd Evaluation of the child abuse prevention/early intervention parenting and good beginnings prototypes 63 283 A C

RPR Consulting Pty Ltd Provision of independent assessment of compliance with the approval requirements by funded organisations under the Family Relationships Services program 108 700 A A, C, D, E

RPR Consulting Pty Ltd Evaluation of family homelessness prevention pilot 177 840 Bv C, D

RPR Consulting Pty Ltd Evaluation of the Youth Activities Services and Family Liaison Worker programs 175 667 Bv A, B, C, D, E

RPR Consulting Pty Ltd Final evaluation report: Reconnect Program 55 065 Bi, Bii, Biv A

RPR Consulting Pty Ltd Prepare an interim report on Reconnect Program evaluation 24 200 Bi, Bii, Biv A, B

RPR Consulting Pty Ltd Development of consultation strategy for Reconnect Program 10 275 Bi, Bii E

Provision of recruitment reform terms of reference 20 278 A D

Research services on ways government could support and encourage social business in regional Australia 27 500 Bii E

Success Works Pty Ltd Research project titled ‘Barriers to service provision for young people with presenting substance misuse and mental health problems’ 109 780 A C

Tactics Consulting Pty Ltd Electronic Data Management System impact statement 10 000 Bv A

2002 Job Placement, Employment and Training (JPET) Program Business Allocation Process (BAP) review—advice and evaluation services 69 251 Bi C

Identify and measure SAAP clients with high complex needs 88 000 Bii B, C

Trevor Murphy Technical assistance for reform projects in Bosnia-Herzegovina 128 000 Biv D

University of Canberra Diagnostic papers for young leaders forum 34 500 Bii A

University of Melbourne Consultancy services in designing, developing and managing the Housing, Income and Labour Dynamics Australia (HILDA) survey 12 190 520 A C

University of Melbourne Consultancy services to provide social policy research services 3 414 756 A C

Consultancy services to provide social policy research services 2 103 490 A C

Review of the department’s Partnering and Relationship Management workshop 12 225 Bii D

Longitudinal general customer survey—data collation, design, development and management 687 163 Bi, Bii B

Walter & Turnbull Green Corps Program—training allowance desk reconciliation 43 313 A C

continued

Wallis Consulting Pty Ltd

Van Meegen andAssociates Pty Ltd

University of New SouthWales

Thomson Goodall andAssociates Pty Ltd

Thomson Goodall andAssociates Pty Ltd

Social EntrepreneursNetwork

SMS Managementand Technology



continued

Contract How


Provision of a report on SAAP services 11 000 A E

Provision of a report on the needs of accompanying children from culturally and linguistically diverse backgrounds in SAAP services 11 000 A E

TOTAL 43 807 310

Women’s Health CareAssociation Inc

Women’s DomesticViolence Crisis ServiceVictoria



Table 87 CSA—New consultancies let during 2002–03 to the value of $10 000 or more

Contract How


Aulich and Co Advice on privacy and security requirements for proposed e-business initiatives 21 500 Biv D

Provide an Employee Assistance Program 575 000 A A, D, E

Research and evaluation 62 487 Bii C, D

Conference Logistics Organise leadership conference 15 000 Biv D

Develop interactive business simulation models 64 600 Bii D

Corporate Diagnostics Development, distribution and analysis of revised Corporate Health Survey 21 120 Biv B

CPT Global Ltd Technical services to manage the transition of production mainframe CPU provisioning for CSA 66 266 Bii, Biv D, E

CPT Global Ltd Services to provide design solutions to performance issues 25 000 Bii, Biv D, E

CPT Global Ltd Technical services for assistance in resolving response time issues 16 352 Bii, Biv D, E

Crisis Support Services Counselling and referral services 175 107 Bii D

Cuetela Client satisfaction research 111 000 A B, C

Directions in Management Facilitation of the leadership conference May 2003 16 200 Biv D

Directions In Management Facilitation skills workshops 15 091 Biv E

Directions in Management Facilitation of Graduate Week 12 503 Biv D

EziComms Training and provision of specialised electronics for leadership conference May 2003 56 315 C A

Focal Point Consulting Provided data analysis support for business modelling 30 000 Bii D

Global Learning Design and facilitation of learning scenario during the Business and Learning Forum November 2002 15 950 Biv A

Collection support skilling project 18 640 Bii D

Counselling and referral for separated parents 144 602 Bii D

University of Canberra Provided a structured training program in the form of the GCPA 97 200 C A

VSS Consulting Reviewed requirements for e-business 18 735 Bii, Biv B, C, E

TOTAL 1 578 668

a Also reported in Appendix 1—Advertising and market research.

Personal EmergencyServices

Managed BusinessApplications Pty Ltd

Coolong Consulting(Australia) P/L

Colmar Brunton SocialResearch*

AustralasianCounselling & Trauma


Table 88 SSAT—New consultancies let during 2002–03 to the value of $10 000 or more

Contract How


Development of and technical support of AMSWIN (SSAT Case Management System) 33 190 Biv A, D

Conversion of AMSWIN reports to crystal reports (SSAT Case Management System) 80 000 Biv A, D

TestRight Computing Internet/intranet site redevelopment 35 000 Biv A, D

TestRight Computing Quality assurance and technical review of the AMSWIN application and requirements (SSAT Case Management System) 43 200 Biv A, D

Davidson Wilson Group Consultancy service for SSAT certified agreement 30 000 Biv D

Davidson Wilson Group Consultancy service for SSAT review of registrar positions 10 000 Biv D

Spherion Group Limited Provision of human resource services (scribing services for member appointments) 90 000 Biv D

TOTAL 321 390

3 DimensionalConsulting Pty Ltd

3 DimensionalConsulting Pty Ltd



Appendix 5 I Discretionary grants 2002–03

Table 89 Discretionary grants 2002–03

Program name Program description Expenditure ($)

Child Care Support Travel subsidies provided to rural and remote participants to attend child care conferences and forums 32 500

Prize money awarded to winners of various categories of the Prime Minister’s Community Business Partnership Awards. The awards acknowledge successful philanthropic partnerships between businesses and community organisations 70 000

Funding to assist the development of ecumenical community housing to encourage local residents to network effectively; identify and develop local and regional economic initiatives and stimulate collaboration between areas within a rural region 100 000

Grants to develop the capacity of families and communities to respond effectively to personal and local issues 609 520

Funding provided to a number of national community peak bodies to contribute to government policy and service delivery 1 491 471

Grants for a range of housing projects, and support for organisations involved in the development of community housing infrastructure 357 000

Support for housing policy research. Funds also used for housing-related research, development, demonstration and evaluation 45 375

National Skills Program Funding provided to a range of volunteer and community service groups for training and skill development 542 435

Funding for a range of initiatives designed to contribute to family strength and resilience through early intervention and prevention approaches 7 553 628

Funding for a range of initiatives designed to build community capacity through developing partnerships with government, community and business, including supporting volunteers 9 315 408

Total 20 117 337

Note: Details of individual grants paid may be requested from FaCS’ Resource Management Branch.

Stronger Families andCommunities Strategy(Outcome 2)

Stronger Families andCommunities Strategy(Outcome 1)

National HousingResearch

National HousingPriorities

National SecretariatProgram

Family and CommunityNetwork Initiative

Ecumenical CommunityHousing Program

Community BusinessEngagement

Appendix 5 Discretionary grants 2002–03

Appendix 5 I Discretionary grants 2002–03 291

Appendix 6 I Freedom of information

Freedom of information practices and procedures

FaCS

FaCS’ protocols with Centrelink and other agencies ensure agencies delivering services on FaCS’ behalfhandle all freedom of information requests in accordance with Freedom of Information (FOI) Actrequirements.


In 2002–03, CSA continued to develop protocols and procedures to ensure it complied with theFreedom of Information Act 1982 and responded to requests. CSA also provides informal access inrelation to requests for clients’ personal information.

Freedom of information request statistics

Table 90 Freedom of information requests

Number of requests Number of requests

Number of requests finalised (including transferred to Number of requests

Agency received withdrawn) another agency outstanding

FaCS 24 16 5 3

CSA 262 258 1 24

Table 91 Freedom of information—Timeliness of freedom of information requests

in 2002–03

Requests answered Requests answered Requests answered Requests answered

Agency in less than 30 days in 30 to 60 days in 60 to 90 days in more than 90 days

FaCS 2 13 1 Nil

CSA 156 48 21 33

Appendix 6 Freedom

of information

Appendix 6 I Freedom of Information 293

Procedures for gaining access to documents

CSA follows informal access guidelines in cases where individuals seek access to documents thatcontain their own information, eliminating the need to lodge a formal FOI application.

Contact officers can advise on FOI matters and discuss the nature and scope of an intended request.

Formal applications for access to documents under FOI must be made by letter or statement, or, whereavailable, by completing a form. The application must be submitted to the offices listed in Table 92.


Table 92 Freedom of information—Facilities and procedures for accessing documents

Facilities for access

to documents and

general inquiries Formal request Informal request

FaCS ◗FaCS state and territoryoffices

◗FaCS National OfficeAndrew Fritze-ShanksFreedom of InformationOfficerFaCSBox 7788Canberra Mail CentreACT 2610Telephone: 02 6244 5702Fax: 02 6244 7955

CSA Telephone 131 272

Speak to Freedom ofInformation contact officer

Write to Freedom ofInformation contact officer

a CSA offices, and addresses, are:

GPO Box 9815 Brisbane 4001GPO Box 9815 Brisbane 4001

GPO Box 9815 Adelaide 5001

PO Box 9815 Perth 6848

GPO Box 9815 Box Hill 3128

GPO Box 9815 Sydney 2001

QLD

BrisbaneTownsvilleSA

AdelaideWA

PerthTAS

HobartACT

Canberra

PO Box 9815 Box Hill 3128GPO Box 9815 Sydney 2001GPO Box 9815 Sydney 2001GPO Box 9815 Sydney 2001GPO Box 9815 Sydney 2001GPO Box 9815 Sydney 2001

PO Box 9815 Box Hill 3128PO Box 9815 Box Hill 3128PO Box 9815 Box Hill 3128PO Box 9815 Moonee Ponds 3039

NSW

AlburyNewcastleParramattaPenrithSydneyWollongongVIC

Box HillDandenongGeelongMoonee Ponds

Lodge request or mail to CSA officesa

Electronically at the CSAweb site—www.csa.gov.au

CSA officesa, in person.Documents can be mailed

For forms and informationphone 131 272

◗FaCS state and territoryoffices

◗FaCS National OfficeAndrew Fritze-ShanksFreedom of InformationOfficerFaCSBox 7788Canberra Mail CentreACT 2610Telephone: 02 6244 5702Fax: 02 6244 7955

◗The Privacy FOI & SSATRelationship UnitFaCS National OfficeBox 7788Canberra Mail CentreACT 2610

◗General enquiries:Andrew Fritze-ShanksFreedom of InformationOfficerFaCSBox 7788Canberra Mail CentreACT 2610Telephone: 02 6244 5702Fax: 02 6244 7955

Appendix 6 Freedom

of information

Appendix 6 I Freedom of Information 295

Table 93 Freedom of information—Categories of documents maintained

FaCS Child Support Agency

CSA holds:◗ agendas for, and minutes of, meetings of senior officers

within CSA◗ ministerial, interdepartmental and general correspondence◗ internal administration papers and records◗ CSA legislation, policy and procedural documents◗ reports relating to CSA statistics, research and projects◗ proposals for legislation, drafting instructions and

draft legislation◗ copies of instruments of delegation, given to, or by the

Child Support Registrar◗ requests for legal advice and copies of notes of advice given◗ briefing papers prepared for, and submissions to, the Minister or

the Government◗ answers to parliamentary questions◗ correspondence, reports and other documents relating to CSA

structure and the number, size and location of offices◗ correspondence, reports and other documents concerning the

CSA’s human resource management◗ training materials◗ FOI request files and papers relevant to the consideration of those

requests◗ child support paper files and computer records containing

personal information of individuals◗ transcripts of proceedings before courts and tribunals◗ financial reports, expenditure estimates and expenditure reports◗ accounting records◗ speeches by senior CSA officers, media releases and

press clippings

CSA makes child support forms, brochures and booklets freelyavailable to the public. People can also access many of thesedocuments and the CSA guide to policy, rulings and determinationsthrough CSA’s web site, www.csa.gov.au

Documents FaCS holds are:◗ separate records such as agenda and

minutes of decision-making bodies◗ separate records of cabinet matters,

including cabinet submissions andcabinet minutes

◗ separate records prepared for theExecutive Council

◗ general correspondence and associateddocuments according to subject matter

◗ documents maintained separately whichrelate to FaCS’ specific functions, forexample, finance

◗ documents containing personal informationof individuals accessing payments andservices of the portfolio.

None of these documents are:◗ open to the public as part of the public

register or otherwise, in accordance with anenactment other than the Freedom of

Information Act 1982, where that access issubject to a fee or other charge

◗ available for purchase by the public inaccordance with arrangements made byFaCS except manuals, instructionsor guidelines

◗ customarily made available to the publicother than under the Freedom of Information

Act 1982, free of charge on request

Forms and leaflets relating to FaCS paymentsdelivered by Centrelink are freely available tothe public


Appendix 7 I Legislation

As at 30 June 2003, FaCS programs were administered under the provisions of the following Acts andparts of Acts for which the Minister for Family and Community Services is responsible under theAdministrative Arrangements Order:

◗ A New Tax System (Family Assistance) Act 1999

◗ A New Tax System (Family Assistance) (Administration) Act 1999

◗ A New Tax System (Family Assistance and Related Measures) Act 2000

◗ A New Tax System (Bonuses for Older Australians) Act 1999, Parts 1 and 5 in so far as they relate toFamily and Community Services clients and Part 2

◗ Child Care Act 1972

◗ Child Support (Assessment) Act 1989

◗ Child Support (Registration and Collection) Act 1988

◗ Commonwealth and State Housing Agreements Acts

◗ Commonwealth Services Delivery Agency Act 1997

◗ Commonwealth Services Delivery Agency (Consequential Amendments) Act 1997

◗ Data-matching Program (Assistance and Tax) Act 1990

◗ Disability Services Act 1986

◗ Family Law Act 1975, Part XIVA

◗ Home Deposit Assistance Act 1982

◗ Home Savings Grants Acts

◗ Homeless Persons Assistance Act 1974

◗ Housing Agreements Acts

◗ Housing Assistance Acts

◗ Marriage Act 1961, Part IA

◗ Social Security Act 1991

◗ Social Security (Administration) Act 1999

◗ Social Security (International Agreements) Act 1999

◗ Social Security (Rewrite) Transition Act 1991

◗ Social Welfare Commission (Repeal) Act 1976

◗ States Grants (Housing) Act 1971

◗ Supported Accommodation Assistance Acts.

Appendix 7 Legislation

Appendix 7 I Legislation 297

During 2002–03, these four Acts received the Royal Assent in this order:

◗ Family and Community Services Legislation Amendment (Budget Initiatives and Other Measures)

Act 2002

◗ Family and Community Services Legislation Amendment (Special Benefit Activity Test) Act 2002

◗ Family and Community Services Legislation Amendment Act 2003

◗ Family and Community Services Legislation Amendment (Australians Working Together and other

2001 Budget Measures) Act 2003.


Appendix 8 I Staffing overview

The following tables provide details of Australian Public Service (APS) employees employed (ongoingand non-ongoing) under the Public Service Act 1999 in 2002–03. The tables include aggregatedinformation on salary, performance pay and non-salary benefits to which staff were entitled under thecertified agreements and relevant Australian workplace agreements of FaCS, CSA and SSAT.

Staff numbers in Table 94 reflect the number of people employed under the Public Service Act 1999 on30 June 2003.

The financial and staffing resources summary tables that appear against each outcome and outputgroup provide details of staffing years in terms of full-time equivalent numbers. Due to the impact ofpart-time employees and employees on leave without pay, the ‘staffing years (numbers)’, in the financialand staffing resources summary tables, are less than the staff numbers in the following tables.

Classification streams

Table 94 Staffing overview—Explanation of different classification streams

APS Class FaCS (excluding CSA and SSAT) SSAT

Senior Executive Service (SES) Senior Executive Service

Executive Officer Level 2 FaCS E2 SSAT 5



Australian Public Service Level 5–6 FaCS B3 SSAT 3



Australian Public Service Level 4 to Executive Level 1 Public Affairs Officer

Executive Level 2 Senior Public Affairs Officer

Australian Public Service Level 3 to Executive Level 2 Legal Officer 1

Executive Level 2 Legal Officer 2

Note: CSA uses APS classifications.

Appendix 8 Staffing overview

Appendix 8 I Staffing overview 299

Staff by gender

Table 95 Staffing overview—Actual ongoing and non-ongoing full and part-time staff

by gender at 30 June 2003

Total staff

Ongoing Ongoing Non-ongoing Non-ongoing

full-time part-time full-time part-time Total

Men 1 350 65 43 8 1 466

Women 2 807 549 83 27 3 466

FaCS (excluding CSA and SSAT)



Men 567 33 42 6 648

Women 967 220 74 23 1 284

1 932

CSA



Men 783 32 1 2 818

Women 1 840 329 9 4 2 182

3 000

SSAT



Men 9 1 – – 10

Women 32 4 3 – 39

49


Staff by classification

Table 96 Staffing overview—Actual staff by classification in the relative levels of the

larger classification groups at 30 June 2003

Total FaCS staff (excluding SSAT)

Classification ACT QLD NSW VIC SA WA NT TAS Total

Graduates/Research Officer 1 31 2 1 2 36

Australian Public Service Level 1–2 22 29 39 18 13 11 2 3 137

Australian Public Service Level 3–4 293 454 716 384 190 202 10 84 2 333

Australian Public Service Level 5–6 522 217 245 194 89 113 22 31 1 433

Professional Officers

Legal 1 8 8

Legal 2 9 9

Public Affairs Officer 24 24

Senior Public Affairs Officer 2 2

Executive Level 1 and Equivalents 496 33 39 29 15 19 8 4 643

Executive Level 2 and Equivalents 206 13 11 9 3 2 5 1 250

Senior Executive Service Band 1 36 2 1 2 1 42

Senior Executive Service Band 2 13 13


Secretary 1 1

Total staff 1 664 750 1 051 636 311 349 48 123 4 932

continued




larger classification groups at 30 June 2003 continued


Classification ACT QLD NSW VIC SA WA NT TAS Total

Graduates/Cadets/Research Officer 1 27 27

FaCS Broadband Level 1 22 4 9 2 1 2 1 41

FaCS Broadband Level 2 157 29 25 27 6 6 7 9 266

FaCS Broadband Level 3 450 64 100 65 38 38 22 12 789

FaCS Executive Level 1 463 10 13 10 6 5 8 1 516

FaCS Executive Level 2 180 5 3 4 2 1 5 200

Legal 1 8 8

Legal 2 9 9

Public Affairs Officer 24 24

Senior Public Affairs Officer 2 2

Senior Executive Service Band 1 32 1 1 1 1 36



Secretary 1 1

Total 1 388 113 151 109 53 50 45 23 1 932

CSA

Classification ACT QLD NSW VIC SA WA TAS NT Total

Graduates 5 4 3 2 4 18

Australian Public Service Level 1 3 7 5 2 3 20

Australian Public Service Level 2 22 23 11 10 8 2 76

Australian Public Service Level 3 87 289 519 238 140 139 54 2 1 468

Australian Public Service Level 4 48 134 169 119 43 55 21 1 590

Australian Public Service Level 5 34 74 66 69 27 45 9 324

Australian Public Service Level 6 38 79 79 60 24 30 10 320

Executive Level 1 33 23 26 19 9 14 3 127

Executive Level 2 26 8 8 5 1 1 1 50

Senior Executive Service Band 1 4 1 1 6


Total 276 637 900 527 258 299 100 3 3 000

continued



larger classification groups at 30 June 2003 continued

SSAT

Classification National Office ACT QLD NSW VIC SA WA TAS NT Total

SSAT 1 0 0 0 1 3 0 0 0 0 4

SSAT 2 2 1 4 4 6 4 3 1 0 25

SSAT 3 8 0 2 2 1 1 0 0 0 14

SSAT 4 3 0 0 0 0 0 0 0 0 3

SSAT 5 3 0 0 0 0 0 0 0 0 3

Total 16 1 6 7 10 5 3 1 0 49



Salary ranges by classification

Table 97 Salary ranges


Pay Point—Lower ($) Pay Point—Higher ($)

SES Band 3 159 686 164 744

SES Band 2 125 213 129 178

SES Band 1 99 969 103 136

FaCS Executive Level 2A 87 613 87 613

FaCS Executive Level 2B 74 427 84 777

FaCS Executive Level 1 63 886 71 167

FaCS Broadband 3 48 530 58 096



Graduate APS 28 795 36 674

CSA


SES Covered by FaCS Covered by FaCSremuneration policy remuneration policy

Executive Level 2 76 863 92 845

Executive Level 1 64 015 69 126

APS Level 6 51 178 57 362

APS Level 5 46 234 49 526

APS Level 4 41 453 45 508

APS Level 3 37 192 40 141

APS Level 2 33 551 36 211

APS Level 1 29 822 32 025

Graduate APS 37 192 40 141

SSAT


SSAT 5 75 581 87 381

SSAT 4 60 737 69 826

SSAT 3 48 420 57 942

SSAT 2 38 805 46 362

SSAT 1 29 145 36 576


Performance pay

Table 98 Staffing overview—Performance pay


Aggregated

amount Average Minimum Maximum

Level Number $ $ $ $

SES 3 & SES 2a 9 76 748 8 527.58 2 724 13 819

SES 1 37 164 389 4 442.95 0 13 049

FaCS Executive Level 2A 6 23 594 3 932.28 0 8 505

FaCS Executive Level 2B 32 133 356 4 167.38 562 8 424

FaCS Executive Level 1 18 71 028 3 946.01 1 540 7 640

FaCS B3 1 1 862 1 862 1862 1 862

Total 103 470 977

a Figures have been aggregated to protect employees’ privacy.

CSA

Aggregated

amount Average Minimum Maximum

Level Number $ $ $ $

SES 2 and SES 1b 5 52 963 10 593 2 884 15 675

Executive Level 2 and Executive Level 1b 41 185 384 4 522 3 605 13 110

Total 46 238 347

b Figures have been aggregated to protect employees’ privacy.

Australian workplace agreements and

certified agreements

Table 99 Staffing overview—Staff under Australian workplace agreements and

certified agreements

FaCS CSA SSAT

Staff covered by certified agreements 1 824 2 952 49

SES Non-SES SES Non-SES SES Non-SES

Staff covered by Australian workplace agreements 43 65 6 42 – 1



Non-salary benefits

Table 100 Staffing overview—Non-salary benefits


Non-SES staff—certified agreement

◗ access to employee assistance program

◗ mobile phone for official and incidental personal use

◗ airline lounge club membership

◗ child and elder care information and referral service

◗ school holiday child care subsidy

◗ family care rooms

◗ extra family care cost reimbursement

◗ study assistance

◗ time off for long business travel

◗ business class travel for long haul flights

◗ flexible remuneration packaging

◗ assistance with public transport and parking costs

◗ influenza vaccinations

◗ contribution towards promoting good health

◗ 4wd driver training for staff required to service remote localities

Non-SES staff—Australian workplace agreements

◗ all the above benefits except flextime cash-out

◗ recreation leave cash-out

◗ home office equipment

◗ support for professional and personal development

◗ business class air travel

SES staff—Australian workplace agreements

◗ all the above benefits except flextime cash-out

◗ motor vehicle for official and private use, fuel and parking

continued


Table 100 Staffing overview—Non-salary benefits continued

CSA

Staff up to Executive Level 1—certified agreement

◗ Christmas shut-down

◗ FlexTime, FlexBank and Flexcount

◗ Leave cash-out and leave purchase entitlements

◗ Carer and parental leave

◗ Access to flexible working arrangements

Executive Level 2 staff—Australian workplace agreements

◗ Mobile phone for work related use

◗ $250 reimbursement for health related activities or purchases/annum

◗ Airline lounge membership

◗ Amex travel card

SES staff—Australian workplace agreements

◗ SES Private Plated Vehicle

◗ Mobile phone for work related use

◗ Home office

◗ Amex card for business expenses

◗ Airline lounge membership

◗ Support for personal and professional development

SSAT

◗ Access to child care information/referral and school holiday subsidies

◗ Flextime

◗ Leave purchase provisions

◗ Carer’s, parental and adoption leave

◗ Studies assistance scheme

◗ Influenza vaccinations

