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4

PART FOUR – QUALITY REQUIREMENTS-

Category 4

ENQUIRY NUMBER :

TENDERER NAME : _________________________

TENDER CLOSING

DATE:

AT 10H00

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SECTION A : Quality Management System Requirements ISO 9001:2008 Objective evidence of documented QMS that is not certified but complies with ISO9001

Tick Box

A.1 Quality Management System (QMS) Method Statement based on Scope of Work

A.2 Copy of Quality Policy signed by top management.

SECTION B : Evidence of QMS in operation (Tender Quality Requirements -Ref QM-58 or 240-51544462)

Tick Box

B.1 Copy of appointment letter & CV/ resume of a Quality Representative for the project

B.2 Signed Organisational structure & Quality dept reporting structure.

B.3 Copy of procedure for control of suppliers & subcontractors N/A

B.4 Copy of Customer satisfaction surveys

B.5 Historical Information (list) of similar work performed < 2yrs N/A

SECTION E : User defined additional Requirements & miscellaneous (Ref QM-58) Customer specific requirements & other standards and required can be listed and evaluated here

Tick Box

E.1 completed and signed Form A

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1. Copy of Quality Method

Statement

Quality Method Statement

The following needs to be included:

1. Scope of work as described in the contract/ order/ tender

2. Objectives / Outputs

3. Customer Focus

4. Competent

5. Infrastructure

6. Leadership

7. Risk Management

8. Improvement

9. Data and Analysis

10. Relationship Management-Supplier and Customer relationship

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EXAMPLE/ Template (This can be adapted and used, this however needs to be company and this

Project specific. DO NOT RETURN AS IS)

SUPPLIER’S LOGO

Method Statement Template

Unique Identifier: 240-126469599

Document Type Template

Revision: 0

Total Pages: 2

Method statement Title

Full Name ( Supplier Representative Details )

Originated by Reviewed by Approved by:

Designation

Contact No

Date

Client Method Statement version

Client/Eskom Representative

Date Accepted

Activity Detailed Description Reference Document/ Procedure

Area / Dept./

Discipline

Scope of work as described in the contract/ order/ tender

Objectives/ Outputs

Customer Focus - The primary focus of quality management is to meet customer requirements and to strive to exceed customer expectations. How is Customer needs communicated to affected personnel.

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Competent, empowered and engaged people throughout the organization enhance its capability to create value. What are the Human Resources, training and authority required for delivering this SOW?

Infrastructure; PPE; Tools and equipment required to deliver this SOW.

Leadership- How is the organization’s mission, vision, strategy, policies and processes communicated throughout the organization; What are the shared values of this organisation?

How are risks that affect outputs of the processes and overall outcomes of the SOW identified and managed?

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What are the action taken for improving efficiency and effectiveness of the business processes?

Data and Analysis –what data will be collected from this contract and what analysis will be done to use for decision making.

Relationship Management. For sustained success, organizations manage their relationships with interested parties, such as suppliers. Purchasing/Procurement done including supplier selection criteria and monitoring if any.

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2. Copy of Quality Policy Signed by

Top Management

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EXAMPLE (This can be adapted and used; this however needs to be company specific. DO NOT

RETURN AS IS)

Quality Policy

Supplier A has developed the resources and expertise to offer a broad range of cleaning services

It is the objective of Supplier A to supply quality services to all customers at all times

Supplier A is committed to establishing, implementing and maintain a Quality Management System

that meets the requirements of ISO 9001 2008

Each employee of Supplier A is committed too, responsible and accountable for individual work

performance

To ensure that Supplier A achieves these objectives, we shall focus on:

Consistently supplying services that meet or exceed customer requirements and

expectations

Complying with statutory, regulatory and contractual requirements

Maintaining, monitoring, reviewing and continually improving our Quality Management

System

Informing, developing and training employees of the importance of their role of meeting

customer requirements

_____________________ ___________________

Managing Director Date

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3. Appointment Letter &

CV/Resume of Quality

Representative

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4. Signed Organisational Structure

& Quality Department Reporting

Structure

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5. Customer Satisfaction Surveys

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6. Completed and signed Form A

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(FORM A)

TENDER & CONTRACT QUALITY

REQUIREMENTS FOR

QM 58

AND

QUALITY REQUIREMENTS FOR

ISO 9001 STANDARD

Template

Identifier 240-43921804 Rev 3

SE

CT

ION

A

(TE

ND

ER

ER

) ENQUIRY/ CONTRACT No:

ENQUIRY/ CONTRACT DESCRIPTION

CLAUSES OF QM 58 SPECIFICATION

CLAUSE DESCRIPTION INDICATE WITH AN (X) AS

APPLICABLE OR (-) IF NOT

APPLICABLE

SE

CT

ION

B (

ES

KO

M)

CLAUSE 3

PRE-CONTRACT AWARD QUALITY REQUIREMENTS X

CLAUSE 4

(*Select Only Applicable Category). NB: Not more than one category must be selected.

X

Category 1 (refer to clause 4.1 of QM 58) -

Category 2 (refer to clause 4.2 of QM 58) -

Category 3 (refer to clause 4.3 of QM 58) X

Category 4 (refer to clause 4.4 of QM 58) -

CLAUSE 5

POST-CONTRACT AWARD

Contract Execution (refer to clause 5.1 of QM 58) X

Quality Performance Monitoring (refer to clause 5.2 of QM 58) X

CLAUSE 6

STANDARD CONDITIONS

Eskom Rights of Access (refer to clause 6.1 of QM 58) X

Eskom Rights to Information (refer to clause 6.2 of QM 58) X

Preservation and Storage (refer to clause 6.3 of QM 58) X

Quality Audits (refer to clause 6.4 of QM 58) X

Non-conformance (refer to clause 6.5 of QM 58) X

CLAUSES OF ISO 9001 STANDARD

CLAUSE DESCRIPTION INDICATE WITH AN (X) AS APPLICABLE OR (-) IF NOT APPLICABLE

SE

CT

ION

C

(ES

KO

M)

CLAUSE 4 Quality Management System X

CLAUSE 5 Management Responsibility X

CLAUSE 6 Resource Management X

CLAUSE 7 Product Realization X

CLAUSE 8 Measurement, Analysis & Improvement X

SE

CT

ION

D

(TE

ND

ER

E

R)

TENDERER’S QUALITY REPRESENTATIVE

NAME DESIGNATION DATE SIGNATURE

NB: The tenderer must complete and sign this form to acknowledge and accept Eskom

Supplier Quality Requirements as per QM 58 Specification and ISO 9001 Standard.

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