partnerships coordinator
TRANSCRIPT
PARTNERSHIPS COORDINATOR Thank you for your interest in the position of Partnerships Coordinator (6 month contract). The Business Development team supports Sydney Theatre Company’s mission by contributing to its financial viability. The team generates revenue through its business relationships with the corporate sector, managing the company’s corporate partnerships, and food and beverage, venues and events businesses. The Partnerships Coordinator supports the day to day work of the Business Development team by: - Assisting the Head of Business Development with the timely and accurate provision of sponsorship benefits
for corporate partners (including ticketing, hospitality and marketing benefits); - Coordinating Business Development CRM activities and the team’s use of Tessitura; - Coordinating the delivery of Corporate Partner, Business Development and company events (including all
STC opening night events); - Coordinating marketing activities across the business unit to promote the company’s full range of
corporate opportunities including partnerships, hospitality and venue hire. Aside from the information outlined in the job description, other relevant details of the position are: 1. Hours of Work Please note that the role is full-time on an initial 6 month contract. The usual hours of work are 9am - 5pm Monday to Friday. However, the requirements of this position require a degree of flexibility. Some additional or outside of usual hours work is required to meet our changing business needs and the demands of your role. The position is based at Wharf 4/5, 15 Hickson Road, Walsh Bay. 2. Salary and Entitlements
Salary is dependent on skills and experience
4 weeks annual leave
11% superannuation
Complimentary tickets to STC productions, subject to availability 3. Vaccination Policy Please note the Sydney Theatre Company currently requires all staff, contractors, and visitors to our workspaces and venues to be fully vaccinated. 4. Application In order to make your application for this position, please forward:
Your CV
A cover letter briefly outlining how your experience is applicable to the Key Selection Criteria. Please note; applications will not be considered if your cover letter does not reference the particular expertise specified in the Key Selection Criteria.
KEY SELECTION CRITERIA
Essential
● Skills and experience in account management, or in a similar role.
● Experience in end-to-end event coordination and management.
● Advanced interpersonal and relationship management skills, with a strong customer service ethic.
● Ability to work as part of a team and build strong relationships with colleagues and clients.
● Ability to prioritise competing work commitments.
● Advanced written and verbal communication skills.
● Excellent administrative and organisational skills including high level attention to detail.
● Intermediate proficiency in Microsoft Office Suite (including Word, PowerPoint and Excel).
● Willingness to work outside normal business hours, to be flexible and to take on more work where needed.
Desirable
● Experience in using CRM & Ticketing systems, in particular Tessitura.
● Performing arts or cultural industry background, and a strong interest in theatre.
To apply For a copy of the complete Job Pack including the full Position Description, please visit our website: https://www.sydneytheatre.com.au/about/careers Please forward your application to [email protected]. For enquires specifically relating to the role Contact Miranda Purnell, Head of Business Development, [email protected] Closing date Closing date for applications is 9am Monday 29th November 2021. Other Must be Australian resident or hold current, appropriate working visa. Sydney Theatre Company encourages applications from Aboriginal and Torres Strait Islander people, people with a
disability, mature age workers, people from diverse cultural and linguistic backgrounds and lesbian, gay, bisexual,
transgender, intersex and queer (LGBTQI+) people.
For a full copy of the Sydney Theatre Company’s Cultural Representation Pledge, please visit our website:
https://www.sydneytheatre.com.au/about/stc-commitments/cultural-representation-pledge
ORGANISATIONAL CONTEXT
Department: Marketing and Business Development
Team: Business Development team
Reports to: Head of Business Development
Position title: Partnerships Coordinator
Direct reports: Nil
Supervises: Venue Manager Nil
Other positions within the Business Development team:
Venue Manager
Venue and Events Coordinator
Other teams within the department:
Marketing
Public Relations
Data and Insights
Key relationships – Internal
Business Development team
Marketing team
Customer Services and Box Office team
CRM team
Front of House Manager and Front of House team
Philanthropy team
Artistic Operations team
Production and Stores teams
Finance and IT teams
Key relationships – External
STC Corporate Partners
STC Food and Beverage partners including The Fresh Collective (The Theatre Bar at the End of the Wharf) and Trippas White Group (Walsh Bay Kitchen and RPT Theatre Bars)
Sydney Opera House (venue services, food and beverage suppliers)
STC suppliers (printing, marketing, promotion)
THE ROLE
The Business Development team supports Sydney Theatre Company’s mission by contributing to its financial viability. The team generates revenue through its business relationships with the corporate sector, managing the company’s corporate partnerships, and food and beverage, venues and events businesses. The Partnerships Coordinator supports the day to day work of the Business Development team by: - Assisting the Head of Business Development with the timely and accurate provision of sponsorship
benefits for corporate partners (including ticketing, hospitality and marketing benefits); - Coordinating Business Development CRM activities and the team’s use of Tessitura; - Coordinating the delivery of Corporate Partner, Business Development and company events (including all
STC opening night events);
- Coordinating marketing activities across the business unit to promote the company’s full range of corporate opportunities including partnerships, hospitality and venue hire.
KEY RESPONSIBILITIES
Deliver contractual benefits to Corporate Partners
● Work closely with the Head of Business Development to provide support on the day-to-day account management of STC’s corporate partners.
● Act as the central point of contact for corporate partner ticketing requirements, manage ticketing allocations (including contractual/in-season tickets and opening night tickets), and book and distribute tickets where required.
● Coordinate the delivery of partner marketing benefits such as logo placement, signage, program ads and eDM inclusions, including liaison with the STC Marketing team for approval of marketing benefits.
● Track the use of in-kind products and services and place orders with contra partners as required.
● Assist the Head of Business Development with partnership measurement, acquittals and reporting.
CRM activities and Tessitura
● Ensure the timely and accurate input of data into the Tessitura database to support the team’s reporting and communications requirements.
● Extend the Business Development team’s understanding and usage of Tessitura in order to maximise its use and potential across the business unit.
● Update and maintain business rules and documentation around the team’s usage of Tessitura and other STC programs / systems to ensure accuracy and consistency of use.
● Collaborate with STC Marketing team colleagues on Business Development CRM activities including corporate partner communications, corporate hospitality sales outreach and venue and events updates.
Event management
● Work closely with the Head of Business Development to devise and implement corporate partners events from initial event concept to execution and delivery, including working at events to oversee guest relations, day of event coordination and troubleshooting as required.
● Work closely with the Head of Business Development and Venue and Events Coordinator to deliver STC opening night events including:
o coordination of Business Development guest lists;
o liaison with all STC opening night stakeholders (including Executive office, Artistic Operations, Philanthropy, Public Relations, Ticketing) on pre-show and post-show hospitality requirements and coordinate pre-show events as required (invitation lists, RSVPs, guest registration);
o liaison with the Venue and Events Coordinator for event coordination (venue bookings, technical requirements, catering) of Wharf theatres and Roslyn Packer Theatre opening nights;
o take the lead role on event coordination (venue booking, technical requirements, catering) for STC opening nights at Drama Theatre, Sydney Opera House;
o create and circulate opening night event briefs and guest lists to internal and external stakeholders;
o Attend opening nights and in consultation with the Head of Business Development oversee all day of event coordination and troubleshooting as required. This includes managing guest registration and ticket distribution at pre-show events, troubleshooting guest seating and ticketing in association with STC Ticketing Specialist, liaising with venue management, technical teams and caterers to ensure delivery of opening night hospitality.
● Work with the Business Development team to plan and implement promotional and networking events to showcase STC’s range of partnership, hospitality and venue hire offerings.
● Assist with financial administration related to events including invoicing, payments and reporting.
Marketing and administration
● Support the Head of Business Development to conduct research into new business opportunities and market trends across the Business Development portfolio.
● In association with the STC Marketing team, research, develop and coordinate promotional materials, website copy and external advertising listings for Business Development activities.
● Provide administrative support to the Head of Business Development as required, including assistance with drafting sponsorship proposals, contracts and agreements.
General
● Develop strong relationships with STC peers to enable smooth operation of Business Development activities.
● Be an active participant in agreed cross-departmental teams
● The post holder shall also be required to carry out other reasonable duties as required.
WORKPLACE HEALTH & SAFETY
For the purposes of the Workplace Health and Safety Act and Regulations the Partnerships Coordinator must ensure that they: ● Takes reasonable care of the health and safety of themselves and others.
● Works in a safe manner and follows procedures introduced for his protection.
● Participates in any training or education necessary to enable him to work safely including familiarisation with the STC’s WH&S policy.
● Reports any unsafe work practices or conditions to his supervisors
● Co-operates with Sydney Theatre Company in their efforts to comply with workplace health and safety requirements.
ENVIRONMENTAL SUSTAINABILITY To support STC’s vision of becoming the world’s most sustainable theatre company, the Partnerships Coordinator must ensure that they:
● Takes reasonable steps towards minimising the environmental impact of their role and that of the Company;
● Works in an environmentally responsible manner and follows procedures introduced to this end;
● Participates in any training or education necessary to enable them to work sustainably including familiarisation with the Company’s various green policies;
● Brings to the attention of the internal Green Team any situations or practices that could be improved in relation to environmental performance; and co-operates with Sydney Theatre Company in their efforts to lead in the area of environmental sustainability.
KEY SELECTION CRITERIA
Essential
● Skills and experience in account management, or in a similar role.
● Experience in end-to-end event coordination and management.
● Advanced interpersonal and relationship management skills, with a strong customer service ethic.
● Ability to work as part of a team and build strong relationships with colleagues and clients.
● Ability to prioritise competing work commitments.
● Advanced written and verbal communication skills.
● Excellent administrative and organisational skills including high level attention to detail.
● Intermediate proficiency in Microsoft Office Suite (including Word, PowerPoint and Excel).
● Willingness to work outside normal business hours, to be flexible and to take on more work where needed.
Desirable
● Experience in using CRM & Ticketing systems, in particular Tessitura.
● Performing arts or cultural industry background, and a strong interest in theatre.
This job description describes the broad scope of the role and is not an exhaustive list. It may also change from time to time with due consultation to meet the changing needs of the business.