patient- and family-centered care — what is it? patient- and family- centered care is working...
TRANSCRIPT
INSTITUTE FOR PATIENT- AND FAMILY-CENTERED CARE
Joanna Kaufman, RN, MSInformation [email protected]
301-652-0281
Patient- and Family-Centered Care — What is it?
Patient- and family-centered care is
working with, rather than doing
to or for.
Patients and Families: • Bring important perspectives about the
experience of care.• Teach how systems really work.• Inspire and energize staff.• Keep staff honest and grounded in reality.• Provide timely feedback and ideas.• Are partners in Safety and Quality
Patient- and Family-Centered Principles
• People are treated with respect and dignity.
• Health care providers communicate and share complete and unbiased information with patients and families in ways that are affirming and useful.
Patient- and Family-Centered Principles
• Individuals and families build on their strengths through participation in experiences that enhance control and independence.
• Collaboration among patients, families, and providers occurs in policy and program development and professional education, as well as in the delivery of care.
• Health care should be based on continuous healing relationships.
• Care should be individualized. • It is important for patients to be involved in their
own care decisions.• Patients and families should have improved access to
information.• Health care should become more transparent.
Institute of Medicine
Something to think about
• What Can I Do
What Can I Do?
-Families can certainly assist with this
• Coler-Goldwater Specialty Hospital and Nursing Facility modified and expanded the Institute for Healthcare Improvement's inpatient ventilator bundle for use in the long-term acute care setting.
• Key elements of the modified bundle include early and ongoing evaluation for weaning, pulmonary and dental evaluations, head-of-bed elevation, peptic ulcer disease and deep vein thrombosis prophylaxis, and comprehensive oral care.
• Pre- and post-implementation analyses suggest that the program has reduced the incidence of ventilator-associated pneumonia by 58 percent, which, in turn, has led to a decline in the overall facility pneumonia rate and use of antibiotics.
• Families can certainly assist with this
Beth Israel Deaconess Hospital
• The U.S. Department of Health and Human Services (HHS) named BIDMC among the first-ever awardees in the National Awards Program to Recognize Progress in Eliminating Healthcare-Associated Infections. The awards focus on central line infections and ventilator-associated pneumonia, two of the deadliest and most expensive hospital-acquired infections.
Beth Israel-con’t
• The award recognizes the efforts of the staff of BIDMC’s nine ICUs to develop “person-centered critical care.” Their work includes the creation of a Patient- and Family-Advisory Committee that had input into quality improvement projects, including ideas related to decreasing VAP
SOME EXAMPLES
Dana Farber Cancer InstituteCincinnati Children’s Hospital
University of Pittsburgh Medical CenterUniversity of Washington, Seattle
Anne Arundel Medical Center
Thank you