patient- and family-centered care — what is it? patient- and family- centered care is working...

14

Upload: evelyn-morton

Post on 11-Jan-2016

215 views

Category:

Documents


2 download

TRANSCRIPT

Page 1: Patient- and Family-Centered Care — What is it? Patient- and family- centered care is working with, rather than doing to or for
Page 2: Patient- and Family-Centered Care — What is it? Patient- and family- centered care is working with, rather than doing to or for

INSTITUTE FOR PATIENT- AND FAMILY-CENTERED CARE

Joanna Kaufman, RN, MSInformation [email protected]

301-652-0281

Page 3: Patient- and Family-Centered Care — What is it? Patient- and family- centered care is working with, rather than doing to or for

Patient- and Family-Centered Care — What is it?

Patient- and family-centered care is

working with, rather than doing

to or for.

Page 4: Patient- and Family-Centered Care — What is it? Patient- and family- centered care is working with, rather than doing to or for

Patients and Families: • Bring important perspectives about the

experience of care.• Teach how systems really work.• Inspire and energize staff.• Keep staff honest and grounded in reality.• Provide timely feedback and ideas.• Are partners in Safety and Quality

Page 5: Patient- and Family-Centered Care — What is it? Patient- and family- centered care is working with, rather than doing to or for
Page 6: Patient- and Family-Centered Care — What is it? Patient- and family- centered care is working with, rather than doing to or for

Patient- and Family-Centered Principles

• People are treated with respect and dignity.

• Health care providers communicate and share complete and unbiased information with patients and families in ways that are affirming and useful.

Page 7: Patient- and Family-Centered Care — What is it? Patient- and family- centered care is working with, rather than doing to or for

Patient- and Family-Centered Principles

• Individuals and families build on their strengths through participation in experiences that enhance control and independence.

• Collaboration among patients, families, and providers occurs in policy and program development and professional education, as well as in the delivery of care.

Page 8: Patient- and Family-Centered Care — What is it? Patient- and family- centered care is working with, rather than doing to or for

• Health care should be based on continuous healing relationships.

• Care should be individualized. • It is important for patients to be involved in their

own care decisions.• Patients and families should have improved access to

information.• Health care should become more transparent.

Institute of Medicine

Page 9: Patient- and Family-Centered Care — What is it? Patient- and family- centered care is working with, rather than doing to or for

Something to think about

• What Can I Do

What Can I Do?

Page 10: Patient- and Family-Centered Care — What is it? Patient- and family- centered care is working with, rather than doing to or for

-Families can certainly assist with this

• Coler-Goldwater Specialty Hospital and Nursing Facility modified and expanded the Institute for Healthcare Improvement's inpatient ventilator bundle for use in the long-term acute care setting.

• Key elements of the modified bundle include early and ongoing evaluation for weaning, pulmonary and dental evaluations, head-of-bed elevation, peptic ulcer disease and deep vein thrombosis prophylaxis, and comprehensive oral care.

• Pre- and post-implementation analyses suggest that the program has reduced the incidence of ventilator-associated pneumonia by 58 percent, which, in turn, has led to a decline in the overall facility pneumonia rate and use of antibiotics.

• Families can certainly assist with this

Page 11: Patient- and Family-Centered Care — What is it? Patient- and family- centered care is working with, rather than doing to or for

Beth Israel Deaconess Hospital

• The U.S. Department of Health and Human Services (HHS) named BIDMC among the first-ever awardees in the National Awards Program to Recognize Progress in Eliminating Healthcare-Associated Infections. The awards focus on central line infections and ventilator-associated pneumonia, two of the deadliest and most expensive hospital-acquired infections.

Page 12: Patient- and Family-Centered Care — What is it? Patient- and family- centered care is working with, rather than doing to or for

Beth Israel-con’t

• The award recognizes the efforts of the staff of BIDMC’s nine ICUs to develop “person-centered critical care.” Their work includes the creation of a Patient- and Family-Advisory Committee that had input into quality improvement projects, including ideas related to decreasing VAP

Page 13: Patient- and Family-Centered Care — What is it? Patient- and family- centered care is working with, rather than doing to or for

SOME EXAMPLES

Dana Farber Cancer InstituteCincinnati Children’s Hospital

University of Pittsburgh Medical CenterUniversity of Washington, Seattle

Anne Arundel Medical Center

Page 14: Patient- and Family-Centered Care — What is it? Patient- and family- centered care is working with, rather than doing to or for

Thank you