patient experience and quality improvement€¦ · patient experience matters patient and carer...
TRANSCRIPT
![Page 1: Patient Experience and Quality Improvement€¦ · Patient Experience Matters Patient and Carer Experience Strategy 2017-20 Involve Read the document Watch the film Watch the film](https://reader036.vdocument.in/reader036/viewer/2022090508/601dc0a0fe7e4f23f168b1ee/html5/thumbnails/1.jpg)
Patient Experience and Quality
Improvement
HOPE network meeting30th January 2019
Sharon Manhi, Lead for Patient & Carer Experience
![Page 2: Patient Experience and Quality Improvement€¦ · Patient Experience Matters Patient and Carer Experience Strategy 2017-20 Involve Read the document Watch the film Watch the film](https://reader036.vdocument.in/reader036/viewer/2022090508/601dc0a0fe7e4f23f168b1ee/html5/thumbnails/2.jpg)
BACKGROUND TO THE RUH
![Page 3: Patient Experience and Quality Improvement€¦ · Patient Experience Matters Patient and Carer Experience Strategy 2017-20 Involve Read the document Watch the film Watch the film](https://reader036.vdocument.in/reader036/viewer/2022090508/601dc0a0fe7e4f23f168b1ee/html5/thumbnails/3.jpg)
OUR PATIENT EXPERIENCE JOURNEY
![Page 4: Patient Experience and Quality Improvement€¦ · Patient Experience Matters Patient and Carer Experience Strategy 2017-20 Involve Read the document Watch the film Watch the film](https://reader036.vdocument.in/reader036/viewer/2022090508/601dc0a0fe7e4f23f168b1ee/html5/thumbnails/4.jpg)
QUALITY IMPROVEMENT TRAINING
To build the capacity and capability for
improvement across the hospital:
• 4 day QSIR Practitioner training
• 1 day QSIR Fundamentals course
• FLOW coaching programme
• Bath Improvement System
QSIR
Tools/Skill Sets
BIS
Standards & Behaviours
FLOW
Team Coaching
QI training at the RUH
![Page 5: Patient Experience and Quality Improvement€¦ · Patient Experience Matters Patient and Carer Experience Strategy 2017-20 Involve Read the document Watch the film Watch the film](https://reader036.vdocument.in/reader036/viewer/2022090508/601dc0a0fe7e4f23f168b1ee/html5/thumbnails/5.jpg)
COMMUNICATING PATIENT EXPERIENCE ACROSS THE HOSPITAL
See it my way programme
![Page 6: Patient Experience and Quality Improvement€¦ · Patient Experience Matters Patient and Carer Experience Strategy 2017-20 Involve Read the document Watch the film Watch the film](https://reader036.vdocument.in/reader036/viewer/2022090508/601dc0a0fe7e4f23f168b1ee/html5/thumbnails/6.jpg)
COMMUNICATING PATIENT EXPERIENCE ACROSS THE HOSPITAL
Patient Stories
David’s diary
Josie and baby
Ivy’s story
Paul’s experience
![Page 7: Patient Experience and Quality Improvement€¦ · Patient Experience Matters Patient and Carer Experience Strategy 2017-20 Involve Read the document Watch the film Watch the film](https://reader036.vdocument.in/reader036/viewer/2022090508/601dc0a0fe7e4f23f168b1ee/html5/thumbnails/7.jpg)
SUPPORTING PATIENT EXPERIENCE ACROSS THE HOSPITAL
Patient and Carer Experience Toolkit
![Page 8: Patient Experience and Quality Improvement€¦ · Patient Experience Matters Patient and Carer Experience Strategy 2017-20 Involve Read the document Watch the film Watch the film](https://reader036.vdocument.in/reader036/viewer/2022090508/601dc0a0fe7e4f23f168b1ee/html5/thumbnails/8.jpg)
WORK IN PROGRESS…..
1. Completing the QI cycle of improvement before the
next ‘project’
2. Sharing good practice/ knowledge across the Trust
3. Small patient experience team trying to support
competing priorities
What are the challenges?
![Page 9: Patient Experience and Quality Improvement€¦ · Patient Experience Matters Patient and Carer Experience Strategy 2017-20 Involve Read the document Watch the film Watch the film](https://reader036.vdocument.in/reader036/viewer/2022090508/601dc0a0fe7e4f23f168b1ee/html5/thumbnails/9.jpg)
THANK YOU
Thank you for listening
Any questions?