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The Future of Local Transport Delivery: Birmingham road show

Birmingham Council House, 27 September 2011

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Birmingham Highways Maintenance and Management Service

27 September 2011

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Paul O’Day

Birmingham City Council

Street Services Manager

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Client perspective - what is the reality like?

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Client experience to date

• Managing expectations• Developing the newly created Street Services Division• Delivering the message• Where have all my experts gone?• Communication flow• Enabler not Instructor – Who’s risk is it anyway?• Residual issues• I thought it would be quieter!

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Asset management challenges

• Managing inevitable change on the network – accruals and de-accruals

• Liability and revenue consequences• Designing out maintenance costs• De-cluttering the highway• Interface with other activity on the network• Total Council asset – Public Highway (HMPE) or not

– who maintains it?• Council activity – e.g. horticultural maintenance

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What the model requires – organisational change

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Street Services Division

Street Services Division (SSD) structure was set up to:

• Reflect an estimated level of resourcing, sufficient to enable the Highway Maintenance and Management Services contract with Amey to operate

• Manage other retained Highways activity (i.e. Highway Authority statutory functions, Land Drainage, Emergency Planning, Footway Crossings and Street Scene Management etc)

• Now have 15 month’s experience of operating the Highway Maintenance and Management Services contract and retained client functions

• Provides a strong understanding of the demands and requirements for the service in relation to retained and client activity

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Street Services Division activities

• Highway Authority statutory obligations and duties• Land Drainage Authority / Flood Authority duties and responsibilities• Highway Emergency Planning / Business Continuity• Operation and Performance Management of the PFI Contract• Service Standards of Street Works Promoters• Client Management of Highway Trees• Audit and Inspection of Service Provider (Amey) Performance• Highway Authority Asset Management Role• Management of Network Change / Ensuring the Council lives within

its means• Customer Champion and interface with Customer Services /

Customer First

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Service Delivery - City Council Constituencies

Core Investment Period (CIP):• All Constituencies (10 No.) to be at the same overall

average standard of highway condition irrespective of starting point by end of CIP

• Investment profile to be based on consistent standards, with milestones at a Constituency level

• City Centre and Strategic Road Network are separate

• Local consultation and influence on 1-, 2- and 5-year plans

• Constituencies may enhance specification (at extra cost, ‘x’ and ‘y’)

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Service Delivery - City Council Constituencies

Post-CIP: Constituencies• Constituencies may enhance specification (at extra

cost, ‘x’ and ‘y’)• Contract monitoring based on delivery of National

Standards in each Constituency• Post-CIP condition maintained for all Constituencies

for remainder of contract• More capacity for a responsive service than at

present: Service Provider will have Constituency-based teams

• Service Provider to advise annually on network integrity and safety improvements