pdca/a3 - technology - winona state universitycourse1.winona.edu/ksnyder/fall2009/mg… · ppt...
TRANSCRIPT
Introduction to PDCAIntroduction to PDCAPDCA was created by W Edwards Deming in the 1950’s
as an easy to follow Problem Solving Cycle.
Deming was tasked with helping Japan rebuild its economy in the 1950’s.
His purpose was to use PDCA with a Continuous Improvement process to help rebuild Japanese industries so that they could compete in the world market in the future.
Where PDCA started.Where PDCA started.Walter Shewhart Discussed the concept of the continuous improvement cycle (Plan Do Check Act) in his 1939 book, "Statistical Method From the Viewpoint of Quality Control“
W. Edwards Deming Modified and popularized the Shewart cycle (PDCA) to what is now referred to as the Deming Cycle (Plan, Do, Study, Act).
PLAN
DOCHECK
ACT
Custom erSatisfaction
IN VEST I GAT E
CLARI FY OBJECT I VES
I DEN T I FY PO SSI BL E CAUSES
BENCHM ARK BEST PRACT I CE
I DEN T I FY T EAM RO L ES
I M PL EM ENT Q UI CK FI X
EVALUAT E & VALIDAT EP ILO T S TUD Y S O LUTIONTO V E RIFY DATA
CO UNTE RM E AS URE
TRAININ G
CO M M UNICATION
CO RRECT &ST AND ARDISE
REVI EW FEEDBACK &M AK E CORRECT I O NS
ST AN DARDI SE DO ,CHECK , ACT
ENLIGHT EN &IM PLEM ENT
CARRY OUT T RIALS T OPROVE CAUSES
ANALYSE D AT A T OUNDERST AND HOWPROBLEM OCCURS
IDENT IFY POSSIBLESOLUT IONS
I N VES T I GA T E
DET ERM I N E N EEDS
DI A GN O S T I C: REVI EW CU RREN T
PRA CT I CES .
BEN CH M A RKI N G: S U M M A RI S E A N D
CO M PA RE BES TPRA CT I CES .
EN LI GH T EN &I M PLEM EN T
DEFI N ERES PO N S I BI LI T I ES :
W H Y, W H A T & H O W
RECO GN I T I O N . RECO GN I S E T H E CO N T RI BU T I O N O F O T HERS .
EVA LU A T E & VA LI DA T E PILOT T RAINING
PROGRAM
FEEDBACK
CO RRECT &S T A N DA RDI S E
RE VI E W F E EDBA CK &M A KE CO RRE CT I O N S
S T A N DA RD I S E DO ,CH E CK, A CT
Purpose:- To INVESTIGATE the current situation & understand fully the nature of the problem being solved.
I N VES T I GA T E
DET ERM I N E N EEDS
DI A GN O S T I C: REVI EW CU RREN T
PRA CT I CES .
BEN CH M A RKI N G: S U M M A RI S E A N D
CO M PA RE BES TPRA CT I CES .
EN LI GH T EN &I M PLEM EN T
DEFI N ERES PO N S I BI LI T I ES :
W H Y, W H A T & H O W
RECO GN I T I O N . RECO GN I S E T H E CO N T RI BU T I O N O F O T H ERS .
EVA LU A T E & VA LI DA T E PILOT TRAINING
PRO GRAM
FEEDBACK
CO RRECT &S T A N DA RDI S E
RE VI E W F E E DBA CK &M A KE CO RRE CT I O N S
S T A N DA RDI S E DO ,CH E CK, A CT
Purpose:- To Enlighten the Team as to the Real Problem by analysing the Data and defining and implementing a solution plan.
I N VES T I GA T E
DET ERM I N E N EEDS
DI A GN O S T I C: REVI EW CU RREN T
PRA CT I CES .
BEN CH M A RKI N G: S U M M A RI S E A N D
CO M PA RE BES TPRA CT I CES .
EN LI GH T EN &I M PLEM EN T
DEFI N ERES PO N S I BI LI T I ES :
W H Y, W H A T & H O W
RECO GN I T I O N . RECO GN I S E T H E CO N T RI BU T I O N O F O T H ERS .
EVA LU A T E &VA LI DA T E PILO T TRAINING
PROGRAM
FEEDBACK
CO RRECT &S T A N DA RDI S E
REVI EW F EE DBA CK &M A KE CO RRECT I O N S
S T A N DA RDI S E DO ,CH ECK, A CT
Purpose:- To monitor effect of implementation of project plan & find Countermeasures to further improve the solution.
I N VES T I GA T E
DET ERM I N E N EEDS
DI A GN O S T I C: REVI EW CU RREN T
PRA CT I CES .
BEN CH M A RKI N G: S U M M A RI S E A N D
CO M PA RE BES TPRA CT I CES .
EN LI GH T EN &I M PLEM EN T
DEFI N ERES PO N S I BI LI T I ES :
W H Y, W H A T & H O W
RECO GN I T I O N . RECO GN I S E T H E CO N T RI BU T I O N O F O T H ERS .
EVA LU A T E & VA LI DA T E PILOT TRAINING
PROG RAM
FEEDBACK
CO RRECT &S T A N DA RDI S E
REVI E W F E EDBA CK &M A KE CO RRECT I O N S
S T A N DA RDI S E DO ,CH E CK, A CT
Purpose:- To Review Continuously the Performance Measure & make adjustments as required. Integrate new situation into Normal Working Practice. Start PDCA Cycle again.
Problem Solving ProcessProblem Solving ProcessPLAN
◦ Step 1 : Identify the Problem
◦ Step 2: Analyze the problem
DO◦ Step 3: Develop
Solutions◦ Step 4: Implement
a Solution
CHECK◦ Step 5: Evaluate
the Results
Do you achieve your desired goal?
ACT◦ Step 6:
Standardize the solution
A3 Reporting ToolA3 Reporting Tool• Is 11 x 17 paper which is big
enough for the required information but allows you to keep it on 1 page
• Is a living document; use it at every step
• Write in PENCIL – you won’t cheat with smaller font sizes and it encourages you to draw pictures to describe the issue and improvement
Information should flow and Information should flow and be simplebe simple
PLAN
Background (What is the issue?)
AndBusiness Case (Why are
you doing this?)
Target Condition
Current ConditionSteps,
Conditions,And Measurements
Important TipsImportant TipsProblems can stem from over
planning or under planning—important to find the right PDCA balance -- A decade to learn to “Plan,” a decade to learn to “Do” . . .
Constrained resources can lead to a lot of doing, and not much else
Documentation is key to PDCA, so that knowledge can be recorded and internalize
PDCA ExercisePDCA ExerciseDivided into your teamsReceive a deck of cards.Do not touch the cards till told to
do so.Run three timesEach time :
◦Divide the cards evenly among your team members according to point value
11stst Run RunOne person pick up the deck and
shuffle the cards.Point value
◦Ace 1 point◦2 2 points◦3 3◦4 4◦5 5◦6 6◦7 7◦8 8◦9 9◦10 10
DID YOU GET ALL THE CARDS DID YOU GET ALL THE CARDS DIVIDED EVENLY TO YOUR TEAM DIVIDED EVENLY TO YOUR TEAM MEMBERS?MEMBERS?
GO!
STOP!
22ndnd RunRun
Collect the cards and shuffle the deck.
Place it face down on the table. Do not touch it till told to do so
Plan how your team will divide up the cards evenly based on the points. You have 5 minutes.Point valueAce 1 point2 2 points3 3 points
4 4 points5 5 points6 6 points7 7 pts8 8 pts9 9 pts10 10 pts
DID YOU GET ALL THE CARDS DID YOU GET ALL THE CARDS DIVIDED EVENLY TO YOUR TEAM DIVIDED EVENLY TO YOUR TEAM MEMBERS?MEMBERS?
GO!
STOP!
LasLast t RuRunn
Collect the cards and shuffle the deck.Place it face down on the table. Do
not touch it till told to do soCheck how your team can improve
your plan to divide up the cards evenly based on the points. You have 5 minutes.
Point valueAce 1 point2 2 points3 3 points
4 4 points5 5 points6 6 points7 7 pts8 8 pts9 9 pts10 10 pts
DID YOU GET ALL THE CARDS DID YOU GET ALL THE CARDS DIVIDED EVENLY TO YOUR TEAM DIVIDED EVENLY TO YOUR TEAM MEMBERS?MEMBERS?
GO!
STOP!