Season’s Greetings

WINTER 2014

THE MAGAZINE FORGALLIONS RESIDENTS

2 peabody.org.uk

Please recycle this magazine when you have fi nished with it

ENGAGEWINTER 2014

Engage is published four times a year for tenants and leaseholders of Peabody and Gallions. The next issue will be published in Spring 2015.

Editor: Kirsten EdwardsDesign: Camille NeilsonPhotography: Paul Sanders; David Boucher; shutterstock.comCover models: Zoga Dabe and Aristide kah-Dabe

Address all content suggestions, contest entries or comments to:Editor, Engage, Peabody,45 Westminster Bridge Road,London SE1 7JBEmail: peabody.engage@peabody.org.uk

© Peabody 2014

Gallions customer contact team: 0300 123 1237 Repairs contact team: 0300 123 1238Gas appliances servicing and breakdowns: 020 8300 0300

www.gallionsha.co.ukPeabodyLDN

Peabody’s annual volunteer awards ceremony was a great occasion, held

on a beautiful day in October at London’s Living Room, overlooking the Thames. This was our opportunity to honour those who have made exceptional contributions to our work over the past year (see p6 for a list of winners).

I’d also like to thank the 200 Peabody employees who volunteered on our Winter Warmers programme (see right). This is not only a chance to check that our older residents are warm and well, it’s also an opportunity for our offi ce staff to meet and chat to our residents.

I hope you all have a warm and cosy Christmas – follow our

A word from Steve Howlett

tips on p13 to help save money on your energy bills. I wish you all a very merry Christmas and a happy new year.

In this issueNewsProtect your belongingsTake out home contents insurance

How are we doing?Performance information

Your neighbourhoodYour moneyUnder-occupancy – the myths

Your homeHave a cosy Christmas

Employment and training Peabody Champion

03 1308

0914

10

15

12

Winners of our volunteer awards with Peabody employees

News

peabody.org.uk 3

Around 200 Peabody employees volunteered on our Winter Warmers

scheme in November, visiting 2,000 residents aged 75 and

Winter Warmers

News

Peabody’s Executive Director of Housing,

Sandra Skeete, with 92-year-old

Pembury resident, Charles Jeff ries

If you have any further parking questions, please contact Peabody Direct on 0800 022 4040. You can also contact MET Parking Service on 0845 370 8004 or info@metparking.com. Alternatively visit www.metparking.com.

over to check they were warm and well. Visiting in pairs, they chatted to residents and noted down any repairs, health or other issues, which will be followed

up by the relevant teams at Peabody. They also gave people information about our Home Energy Advice Service, which can help reduce energy bills.

Parking over Christmas and New Year

Parking restrictions for visitors to our estates will be suspended over

the Christmas period. Between midnight on 24 December and

midnight on 26 December, and midnight on 31 December and midnight on 1 January, visitors can park in the designated visitors’ parking bays without

displaying a visitor’s permit.Vehicles parked in residents’

bays must continue to display a valid parking permit during the holiday period.

Home visits for residents

News

4 peabody.org.uk

In October, volunteers from the London School of Economics joined Peabody employees to help clear out an offi ce donated by Peabody to the SS Robin Trust. The T rust is responsible for the SS Robin, the world’s oldest complete steamship and the last of her type in the world. The ship is currently undergoing restoration work and will be opened to the public in 2015.

SS Robin Trust

Our Peabody heroJacqui Fraser, Chef Manager

at Darwin Court, our healthy living centre near Elephant

& Castle, has been helping vulnerable women by providing them with free hot meals. The women are referred by Rest@T-

Jacqui Fraser

Jacqui Fraser

Rehousing options dayPeabody has organised a rehousing options day for social or other tenants who wish to move to a different property. If you need to move for work, family or retirement reasons, this event will be an opportunity to explore your options.

Specialist mobility organisations including Homeswapper, House Exchange, Housing Moves and Seaside & Country Homes will be at the event, as well as housing associations London & Quadrant, Amicus Horizon and Family Mosaic.

The event will take place on 20 February 2015 from 10am to 4pm at Prospero House, 241 Borough High Street London SE1 1GA.

For further information, please email LettingsAdminTeam@peabody.org.uk.

Rooms, a local charity that supports mothers and children who are experiencing domestic abuse. Jacqui cooks the meals using leftover food that would otherwise be thrown away.

“Jacqui takes the time to get to know her customers, says Winne Baffoe, coordinator of Rest@T-Rooms. “She recognised that something more than a usual lunch date was taking place when I dined with different mothers and their babies each day. She is a local treasure.”

Jacqui has now offered a volunteer placement to two of the women, which will help them get a food safety qualifi cation and possibly lead to a job in the catering industry.

New repairs handbookPeabody residents who rent their homes will have received our publication A guide to repairing & maintaining your home with this month’s issue of Engage. The guide explains repair responsibilities, how to report repairs, and advice on maintaining your home.

A handy guide for Peabody residents

A guide to repairing & maintaining your home

Darwin Court Bistro,1 Crail Row, SE17 1AD, open weekdays 8.30am–4.30pm.

Volunteers painting a wall in the SS Robin offi ce

News

peabody.org.uk 5

On average, households in England will throw out fi ve extra bags of rubbish

this Christmas. Remember to recycle wrapping paper, drinks bottles and food packaging – there are bulk recycling bins on estates and, if you live in a house, you’ll have an individual recycling bin. Many households also have a food waste collection service.

Your council is responsible for waste and recycling collection, and will have more information on its website about Christmas recycling and waste collections. All councils also operate a Christmas tree collection service after the festive season. Your council’s website will show

Have a green Christmas

All councils operate a Christmas tree collection service

Funding for community activitiesResident groups, social enterprises and community organisations can apply for between £500 and £5,000 from the Peabody Community Fund. Managed by the London Community Foundation, the fund will support wellbeing activities that benefi t residents of all ages. Priority will be given to:• Organisations/projects

addressing the needs of the most disadvantaged members of the community.

• Projects led by Peabody residents. If the organisation is not resident led, they will need to demonstrate strong connections with local residents, strong partnership working in the area and a commitment to the area after the proposed project is complete.

• Youth led projects up to the age of 24.

For more information, visit www.londoncf.org.uk and search for Peabody. To apply, call 020 7582 5117 or email info@londoncf.org.uk. The deadline for applications is 6 March 2015.

you where to leave Christmas trees for collection. Please do not leave Christmas trees on Peabody estates. We do not have a collection service for them, and any collection costs will go back into general service charges.

When it comes to food, the

Love Food Hate Waste campaign estimates Londoners can each save around £600 per year by being more careful. Before you go shopping for Christmas food, make a list. Plan each meal, and cook the right quantities – check out www.lovefoodhatwaste.com for lots more advice and ideas.

Londoners can save around £600 a year by being more careful with food. Before you go shopping for food, make a list.

Plan each meal and cook the right quantities

News

6 peabody.org.uk

Our volunteer awards in October were an opportunity to say thank you to all the many volunteers who make our work possible. The event was held at London’s Living Room, City Hall, with afternoon tea followed by an awards ceremony.

We currently have 410 active volunteers across the organisation working in a range of activities, from making our communities better places to live, to helping out in our offices. The winners were as follows:

Young Leaders Award Khalisa Fakira, who volunteers across CBHA’s youth services.

Volunteer Group or Management Committee of the Year Award West Dulwich Management

Threads teaches young women skills in fashion design, tailoring, textiles, jewellery making and styling. For more information, contact Janine Francois at janine.francois@peabody.org.uk.

A group of 14-16 year olds from Threads, a fashion and sewing project for

young women on our Pembury estate, were invited by the London College of Fashion to design and make a couture skirt. The girls attended a Style Young course at the college’s Hackney campus, and then showed off their creations at an exhibition in Hackney Down Studios.

Young designer makers

Thanking our volunteersCommittee, which runs more than 50 hours of community activities a week.

Outstanding Contribution Award Carole Wright, whose volunteer work at Blackfriars has had a major impact.

Significant Personal Achievement Award Kate Jones, who runs drama classes in Thamesmead.

Change in the Community Award Abu Bah, a health and wellbeing volunteer in Thamesmead.

Volunteer of the Year Award Mick Walsh, for his huge contribution to the community at Strawberry Vale.

GinkgoPeabody’s landscape gardening contractor, Ginkgo, is out and about on estates pruning and shrub shaping. This helps with growth and will stimulate good flowering for next year. They are also putting in new plants on some estates to fill empty areas and add more colour and biodiversity. The estates that will receive new planting include Willow Tree, Tachbrook, Bethnal Green and Lee Green.

Ginkgo, which celebrates its 25th anniversary in 2015, sponsors our annual Peabody in Bloom competition, which we shall launch in March. If you’re thinking of entering the tallest sunflower category, remember to plant your seeds in early spring.

News

peabody.org.uk 7

At a special event on 11 November, the mayors of Bexley and Greenwich

unveiled two plaques in the town centre in remembrance of the First World War. Residents joined Peabody Group employees, local politicians and the Thamesmead and Abbey Wood Royal British Legion at the event. A trumpeter

New war memorials

Peabody was lucky enough to hold its very own carol service in December at St Martin-in-the-Fields church in Trafalgar Square. Our chair, Christopher Strickland, Chief Executive Stephen Howlett and other employees gave readings, and the newly formed Peabody choir sang The Star Carol by John Rutter.

Euphonia Concert Brass and the Esterhazy Singers performed Christmas themed

Peabody carol service

If you would like to donate to St Martin-in-the-Fields’ Christmas appeal to help homeless people, visit http://charity.stmartin-in-the-fields.org.

played the Last Post and wreaths were laid. Local resident Hazel Ozturk said: “I have lived in Thamesmead for 20 years; it’s a wonderful place. These plaques being installed are a milestone and long overdue. It is fantastic residents now have a focal point to gather and reflect, bringing a real sense of community.” Targeting

fraudstersPeabody takes tenancy fraud very seriously as it deprives needy people of a home. Over the last 18 months, we have recovered 215 properties that were being illegally sublet, and we have rejected a number of fraudulent Right to Buy applications. We’re currently working with local authorities on a number of ongoing investigations.

Tenancy fraud is a criminal offence and could carry a two-year prison sentence and a maximum fine of £50,000. Tenancy fraud is where a tenant:• Illegally sublets

their property• Doesn’t use the property

as their main and principal home

• Makes a fraudulent application to succeed to a tenancy after a close relative dies.

If you suspect tenancy fraud, please report it to Peabody Direct on 020 7021 4444 or 0800 022 4040 (free from landlines) or email peabody.direct@peabody.org.uk. You can also report fraud via the online referral form at www.peabody.org.uk.

music and songs, and the congregation got a chance to join in with Hark the Herald Angels Sing and other carols.

8 peabody.org.uk

Did you know that if your flat was flooded and your carpets, furniture and

personal items damaged, it may be your responsibility to cover the loss? This is why it’s important that you take out home contents insurance, either through the My Home scheme (see right) or by making your own arrangements. Home contents insurance covers your belongings, including carpets and other floor coverings, decorations, furniture, clothing,

Protecting your belongingsWhether you rent your home or own the lease, it’s your responsibility to insure the contents against fire, theft and flood

TV and computers. Peabody’s insurance may not cover you for this type of loss.

Home contents insurance would also normally cover you if your belongings were stolen from your home or damaged in a fire.

Home contents insuranceAll Peabody and Gallions residents have access to low cost home insurance through My Home, an affordable scheme arranged in conjunction with the

National Housing Federation. My Home provides tailor-made cover, and you can pay by cash fortnightly or monthly, or by direct debit monthly or annually, with premiums from as little as £1 a week. You can also upgrade your cover at any time. For more information, contact My Home by calling 0845 337 2463, 01628 586 189 or by visiting their website at www.thistlemyhome.co.uk. There is also information on our website at www.peabody.org.uk.

peabody.org.uk 9

Performance data

Each month, Gallions collects data for a set of key performance indicators (KPIs) to track how well we’re performing. The table below shows figures to the end of September 2014

How are we doing?

To find out more, visit the performance and efficiency section of our website at www.peabody.org.uk.

PERFORMANCE TO END SEPTEMBER 2014

REPAiRSResident satisfaction is continuing to be monitored through a combination of the independent Voluntas telephone surveys and our post inspection process.

At the end of the second quarter of 2014, 88% of residents were satisfied with the quality of their repair. This is a slight decrease from the first quarter, but is reflective of the number of historic repair issues that have been completed during this quarter.

We also measure appointments kept and first time fix. For the period, 94% of Gallions residents were happy that the contractor kept the appointment booked with them, and 81% had their repair fixed at the first visit. Both of these are significant increases on the first quarter.

COMPlAiNTSComplaints resolution remains above target for complaints at Stage 1 of our complaints process. This means that we were able to resolve the issues raised with us by our residents at first point of contact.

RENT COllECTEDThe collection rate has significantly increased over the last few months, although we saw a slight drop in September. This was anticipated in line with our forecasting. We do however expect to see improvements over the next few months.

Key performance indicatorYear to

Sept 2014Year-end target On target?

% repairs completed right first time 76.68% 93% xComplaints resolved at Stage 1* 96.83% 85% 3

Rent collected as % of rent owed 98.68% 99.50% x*End November 2014 Figures

10 peabody.org.uk

Your neighbourhood

Peabody has organised a free trip for Thamesmead residents to visit some

of our King’s Cross estates, which Peabody acquired in the 1990s after a stock transfer from Islington Council. Since

Come along to Trust Thamesmead’s fun day on 24 January, 12 noon to 3pm, at Hawksmoor Youth Centre, Bentham Road, Thamesmead (opposite Gallions Reach Health Centre). There will be lots of activities, including land train trips to Sporting Club Thamesmead, face painting, dance displays, fitness taster

acquiring the estates, Peabody has improved the buildings, built a new play area, introduced landscaping, reduced antisocial behaviour and built a new community hub – the Hugh Cubitt centre.

Fancy an outing to King’s Cross?

The visit will take place on Saturday 7 March 2015. A coach will depart at 10am from The Link Thamesmead and take you to Kings Cross (the journey time is around an hour). One of Peabody’s neighbourhood managers will take you on a tour of the estates, which should take around an hour and a half. A free lunch will be provided. The coach will depart for Thamesmead at around 2pm.

An aerial shot of King’s CrossThe Hugh Cubitt Centre

Winter family fun day

If you’d like to take part in the visit, please email Paul Fowler at paul.fowler@peabody.org.uk. Places are limited, so please email as soon as possible to avoid disappointment.

Since acquiring the estates, Peabody has improved the

buildings, reduced antisocial behaviour and built a new

community hub

sessions, computer lessons and cookery demonstrations. It’s all free, so bring the family!

peabody.org.uk 11

Your neighbourhood

Domestic abuse help

Fancy an outing to King’s Cross?

Domestic abuse takes many forms, including physical, emotional,

sexual and financial. Domestic abuse is a crime and occurs when one person tries to exert power and control over another. There is often a pattern and it usually intensifies over time. Early warning signs include jealousy, over-possessiveness, controlling behaviour and intimidation.

If you have concerns about how your partner is behaving towards you, it is important you

tackle the issues early on before they escalate into something more serious.

Sadly, although Christmas is traditionally a happy time for families, domestic abuse tends to rise during this period. Increasing awareness of domestic abuse means that more services are available and they are better equipped to help women than ever before. Contact the support services below if you are worried and would like support or information.

Fair Finance, Trust Thamesmead’s money advice service, offers free, impartial, confidential advice for anybody who needs help managing their money. It also offers affordable loans to help with anything from school uniforms to debt consolidation. You can borrow from £100 to £2,000 at an affordable rate. Drop in and see them on Tuesdays, Wednesdays and Fridays at the address below.

TrusT Thamesmead19a Joyce Dawson WayThamesmead Town CentreSE28 8RA

Opening hOurs:9am–5pm Tuesdays, Wednesdays, Fridays0208 9880627info@fairmoneyadvice.co.uk

www.fairfinance.org.ukIf you are in immediate danger, always call 999.

Fair Finance

amber project 07920 210 060 Early intervention service run by Barnardos that focuses on building healthier relationships and understanding the cycle of domestic abuse.

national domestic Violence helpline (24 hour) 0808 2000 24724-hour service for women experiencing domestic violence and others calling on their behalf.

greenwich dVa 020 8317 8273Provides safe, secure, high quality

temporary accommodation, outreach support and children’s services to women and children escaping domestic abuse.

her Centre 020 3260 7715Offers free and confidential advocacy, counselling, outreach, advice and training for women experiencing domestic abuse.

Victim support 020 8854 1113Provides advice, assistance and support to all victims of crime who live in the borough of Greenwich.

12 peabody.org.uk

Your money

MYTH Discretionary Housing Payments (DHPs) will make up for the reduction in housing benefitFACT DHP is a short-term payment made by local authorities in cases where the shortfall in housing benefit is causing severe hardship. Each local authority sets its own priorities as to who qualifies for the payment. There is no guarantee that you’ll be entitled to the payment.

MYTH The under-occupancy rules don’t apply if the tenancy started before 1996FACT When the under-occupancy rules were introduced, it was found that claimants with an unbroken housing benefit claim from December 1995 onwards

Spare room?Since the under-occupancy penalty or bedroom tax was introduced in April 2013, it’s caused a lot of confusion. Here, we separate the myths from the facts

For more information, contact our Welfare Benefits team on 020 7021 4444 or 0800 022 4040 or visit our website at www.peabody.org.uk.

had a legal exemption. This exemption was promptly closed, which means that someone with an unbroken claim will still be affected by the bedroom tax.

MYTH The bedroom tax no longer applies

once you turn 60FACT The under-

occupancy penalty applies to all working age

people who are claiming housing benefit. Currently, working age ends once you’re eligible to claim pension credit – currently 62 (although the age is gradually rising year by year).

MYTH If a different Government is elected in May 2015, the under-occupancy penalty will be abolishedFACT While some political parties have pledged to restrict the scope of the bedroom tax, or abolish it completely, it won’t happen overnight. The abolition would need to pass through Parliament, and this would be a lengthy process.

MYTH If I take in a lodger, I won’t have to pay bedroom tax FACT Housing benefit is means tested, which means that all of your household income, including your lodger’s earnings, is taken into account. You can earn a maximum of £20 per week from renting a room before it is counted as earned income. If you charge more than £20 per week, it’s likely that your housing benefit and other means tested benefits will be reduced.

MYTH Working people don’t have to pay bedroom taxFACT A working person who is receiving some housing benefit to help pay the rent, and is deemed to have spare bedrooms, will still be affected by the under-occupancy penalty. Even if they receive only partial housing benefit, they will lose as much as someone who is on full housing benefit. This is because the 14% and 25% reduction is taken off the full eligible rent. So if the rent is £100 a week and the tenant has spare bedrooms, £14 or £25 will be taken off their housing benefit, regardless of whether the award is for £100 or £40.

WHAT IS THE UNDER- OCCUPANCY PENALTY?The under-occupancy penalty, also known as bedroom tax, affects working age people who receive housing benefit. To put it simply, if you have one spare bedroom, your housing benefit is reduced by 14%, and if you have two spare bedrooms, your housing benefit is

peabody.org.uk 13

Here’s our list of dos and don’ts to have an energy efficient Christmas:

• Do turn off lights at night. The longer the lights are on, the more you have to pay.

• Do make sure that any Christmas lights you buy have a “CE” quality mark – this means they meet stringent European standards for safety.

• Don’t leave your heating running while you’re out – use the controls to make sure it’s set for when you’re at home. You’ll save money.

• Don’t ignore warning letters from energy companies if you’re getting into debt. Call us, we have helped in a lot of very difficult cases. There are always options.

• Don’t put up with draughts. Draught-proofing strips cost about £8 from DIY shops. Call our Home Energy Advice team, who can visit your property to give other advice on draught-proofing.

Home Energy Advice ServiceOur Home Energy Advice Service can give you one-to-one advice in your home about using your heating efficiently while staying warm. We can check you’re on the most competitive tariffs for gas and electricity

Have a cosy ChristmasYour home

At this time of year we spend more on heating and lighting our homes, but you can save money and still keep your home warm and bright with a few simple steps

and help you switch if you need some assistance. On average, we identify about £170 of savings per property when residents follow our advice.

Candle safetyWhile candles are a lovely addition to home décor, their naked flames can cause fires in your home if you’re not careful. Here are some tips to help you safely enjoy your mood lighting.• Always use a proper

candleholder for your candle and place it on a flat, heat-resistant surface like a ceramic plate. This is especially important for tea lights.

• Keep your candles away from draughts, curtains and polished surfaces such as televisions or

To contact the Home Energy Advice team, email them on sustainability@peabody.org.uk, call via Peabody Direct on 0800 022 4040 (free from landlines)or use our online form at www.peabody.org.uk/energyadvice.

STOP CONDENSATION You’re less likely to open windows during the colder months, but it’s important that steam from cooking or the bathroom has somewhere to escape. If your kitchen or bathroom has a ventilation fan, remember to use it. This will prevent damp and condensation – and switching both fans on for about an hour a day will cost only £8 a year (or around 2p a day). That’s a small amount to pay to avoid mould and respiratory problems.

wooden furniture.• Don’t leave your candles alone

or go to sleep when they are lit.• Keep candles out of the reach

of children and pets.• Use a candle snuffer or a metal

spoon to put the candle out then wait for it to cool.

• Make sure your home has a working smoke alarm.

14 peabody.org.uk

A fter spending fi ve years bringing up her children, Christina De Oliveira

decided to look for a job, but didn’t know where to start. Then she found out about Peabody’s Employment and Training

Your community services

Employment and trainingservice at Darwin Court and went along to register.

Christina had worked as a catering assistant before having children and wanted to fi nd a job in catering that fi tted in with her childcare commitments.

The Employment and Training team supported Christina with updating her CV and helped her to create a cover letter for applying for jobs.

The team suggested websites she should look at for jobs and encouraged her to contact local schools for vacancies or fi nd out which catering organisations they used.

Christina has very good spoken English but required support with written English, especially grammar, so the team also helped her with fi lling in

Trust Thamesmead runs a job club at 19 Joyce Dawson Way SE28 8RA every weekday from 10am–12 noon and 2pm–4pm. For more information, call 020 8320 4470.

● Re-connect with work● Improve employability ● Fill in job applications● Prepare for interview

● Prepare for work life● Learn basic IT skills and more● Write the perfect CV● Search for jobs online

If you’re unemployed, Peabody’s employment and training service can help you:

Bruce House CentreKemble Street HolbornWC2B 4AWTel: 020 7021 4160/4719

Drop in to one of our local learning centres for more information:

Pembury Centre183 Dalston LaneHackneyE8 1HLTel: 020 7021 4552/4527

Hugh Cubitt Centre48 Collier StreetKings CrossN1 9QZTel: 020 7021 4127/4734

Darwin Court1 Crail RowElephant & CastleSE17 1ADTel: 020 7021 4296/4297

ARE YOU LOOKING FOR WORK?

job applications. Christina quickly found a job as a catering assistant, working alongside the chef in a local primary school.

Resident wins plumbing apprenticeshipPeabody resident Kevin Champion has landed himself a plumbing apprenticeship on a Peabody development in Battersea. Peabody is building 22 new homes on the Elmwood Court estate, where Kevin lives, and he approached the main contractor Durkan shortly after work began on the site, which he can see from his fl at. He was advised to wait until plumbing works began, and he has now been taken on by H&V Serviceplan, who are subcontractors on the project.

Christina De Oliveira

Kevin Champion

peabody.org.uk 15

Words may go up, down and diagonally. Multiple-word answers may be split but the subsequent word will always start from a letter within the preceeding word or from an adjacent square. If your entry is one of the fi rst four correctly drawn from the hat, you’ll win a £25 voucher. Please send all entries to Engage Wordsearch, 45 Westminster Bridge Road, London SE1 7JB by 20 February 2015.

Wordsearch Peabody Champion

Teresa Rutter’s main aim as chair of the

tenants association at Hammersmith estate is to bring people together.

“When I was fi rst married, my friend Alice and I used to organise nights out, coach trips to the seaside and discos,” she says. “We would knock on every door selling raffl e tickets to raise money.”

Born in Wales, Teresa moved to London at 15 to work in a Timpson’s shoe shop. She married at 16 and moved in with her husband’s family on the Hammersmith estate in 1965. She has been involved in community activities ever since.

In the early days there was no community centre at Hammersmith, so the activities took place in local halls and pubs. Teresa was instrumental in getting the new community hall built, which is a hub of activity, with toddler groups, coffee mornings and get togethers. “Over the years, Teresa has devoted her spare time to providing opportunities for residents to come together,” says Hazel Durbridge, Community Development Worker. “She also keeps Peabody staff on their toes!”

Today, Teresa is still bringing the community together. “I helped organize a coach trip to Brighton last Sunday, and we’ll be holding a Christmas party and a New Year’s Eve party in the community hall this year,” she says.

Teresa, who has three children and eight grandchildren, retired recently from her job as merchandise manager at the Royal Albert Hall, where she’d worked for 46 years.

Teresa loves her Peabody home on the Hammersmith estate. “Sitting in my front room you would never know I was living in the heart of London,” she says. “It is so quiet. This is my own special, little part of London.”

ANORAK ICICLE BLUSTERY RADIATOR CHRISTMAS SNOWBALLFAMILY THERMALS HIBERNATE WOOLLENS

Congratulations to our winners from the Autumn 2014 issue: Mrs J Hyde, Mohamed Patel, Angela Trainor, Kyleigh Keith

Name:

Address:

Postcode:Do you know a Peabody champion?Send your nomination, explaining why, to Editor, Engage, 45 Westminster Bridge Road, London SE1 7JB or email peabody.engage@peabody.org.uk.

K A F D L F Y L I M A F

I G X Q H X M X J U I N

B M N F S X E V Z E R T

E P D Y L L A B W O N S

N S B S A M T S I R H C

F V L W G M E R X B Q K

A W Z A F W A V R L Y J

P V O D M D R V H U R O

U V E C I R K Z O S E I

T Q D A P A E Y X T E C

G Q T V R M H H G E X I

Y O B O E Q Q Q T R W C

R R N D X A X E W Y L L

E A H I B E R N A T E E

W Y J S N E L L O O W I

Bruce House CentreKemble StreetCovent GardenLondon WC2B 4AW020 7021 4160

Hugh Cubitt Centre 48 Collier StreetLondon N1 9QZ020 7021 4127

Darwin Court1 Crail RowLondon SE17 1AD020 7021 4670

Pembury Centre Pembury Annexe183 Dalston LaneLondon E8 1HL 020 8986 9745

Net Worx venue Day and time

Hugh Cubitt Centre, Collier Street, Kings Cross N1 9QZ Wednesday 3pm–5pm

Daveys Court, 33 Bedfordbury WC2N 4BW Thursday 3pm–5pm

Walston & Founders, Aylesford Street SW1V 3RL Thursday 12 noon–2pm

Elmwood Court, 38 Battersea Park Road,SW11 4JE Monday 12 noon–2pm

Green Man Community CentreStrawberry Vale, Barnet N2 9BA

Tuesday 2pm–4pmWednesday 2pm–4pm

Leander Court, Ship Street SE8 4DH (residents only) Tuesday 2pm–4pm

Lampson House, Warrender Road N19 5UH Wednesday 2pm–4pm

Gateway Centre, 66 Lancaster Street SE1 0RZ Friday 10am–12 noon

Sundial Centre, 11 Shipton Street E2 7RU Wednesday 10am–12 noon

Thamesbank Centre, Turpentine Lane SW1V 4BD Friday 2pm–4pm

Pembury Centre,183 Dalston Lane, Hackney E8 1HL Friday 10am–12 noon

Small Works, Francis Street SW1V 1TB Tuesday 9.30am–11.30am

Dalgarno Gardens, Block T W10 5LB Monday 10am–12 noon

Alleyn House, Duff erin Street, Whitecross EC1Y 8SN Thursday 10am–12 noon

Lomond House, 50 Camberwell Green SE5 7AL Tuesday 10am–12 noon

Darwin Court, 1 Crail Row, Walworth SE17 1AD Thursday 10am–12 noon

5 Gore Road, Victoria Park E9 7HR Friday 2pm–4pm

Calcott Community Centre, 30A Cathcart Hill N19 5QN Thursday 10am–12 noon

Arnott IT Suite, 3 Arnott Close SE28 8BG Wednesday 10am-12 noon

Local centres

Peabody off ers free programmes and activities in your local area. These include: Help with fi nding work Help with CV writing, job applications and interview techniques Money and benefi ts advice Volunteering opportunities Net Worx

Call our freephone number 0800 587 8215 to fi nd out what’s going on near you, or pop into your local learning centre for a chat and more information.

Net Worx is a Peabody project in which volunteers teach people how to use computers and get online. Free one-to-one training sessions are held each week at venues across London – see the table, right, to fi nd a session near you. If you’re interested in setting up a Net Worx project on your estate, contact Jeanette Manu at jeanette.manu@peabody.org.uk. To fi nd out more about Net Worx, please call 0800 587 8215.

Get Net Worxing!

Bruce House Centre

Pour les traductions, veuillles contacter:Para traduções, contacte:Tercüme için lütfen irtibat kurunuz:

For translations, large print, braille or audio format, please contact:

Policy and Insight, Peabody, 45 Westminster Bridge Road, London SE1 7JBpeabody.direct@peabody.org.uk020 7021 4444 or 0800 022 4040

Your local Peabody centre