Naveenxxxxxxx

IT Professional with 8+ years of experience in software development of which 5 years in PEGA PRPC. End to End BPM project execution experience using PEGA PRPC tool.

Have substantial designing experience on PRPC for implementing effective business solution using PRPC version 5.5 6.2 and 7.1.

Proficient in Pega Implementation cycle includes PRPC tool installation, Configuration, Design, Development, Migration from legacy app and Deployment of PRPC.

Expertise in developing User Interfaces (Sections, Harness and Flow actions), screen layouts using Harness and Section.

Experience on Requirement Analysis, Design, Implementation of PRPC in Scrum, Agile and Waterfall Methodologies.

Defined Class Structures (Work, Data), Work Cover and Work Object. Expertise in creating the data model including page lists, page groups, properties and data

transforms. Expertise in creating the SLA events on the assignments. Expertise in creating Validations and Corresponding Rules. Worked on Circumstancing by creating the circumstance definitions. Work Exposure on Integration (SOAP, SQL) with PRPC. Worked on Agent Management. Extensive debugging Skills in PRPC using with TRACER, Clipboard, PAL, SMA and Rules

Inspector. Created Product, Patch and Deployed into QA, UAT and PROD environments Involved in interaction with the end users along with Business Analysts and the team members

for better understanding of the business requirements. Good knowledge in designing the application that follows all the Pega guardrails, DCO and

Agents. Thoroughly worked on reporting wizard, list views, summary views, decision trees, decision

tables, constraints, map value, activities, edit input, Obj-validations, HTML Rules, Correspondence rules, Data tables, sys management applications, database wizard, portals, sections, harness, flows, actions, bulk processing, customizing PRPC Rules, Connector Rules and Services

Expertise to fix issues found during Unit testing and the defects found in the QA and UAT testing phases.

Implemented notification tasks using correspondence rules and decision Rules. Designed PRPC flows, Assignments, Utilities, Decision, Split for each, Spin-off, Split-Join

shapes. Involved in Designing High Level Class structure, Workflows and Rulesets in Pega PRPC. Strong domain expertise of Banking&financial management systems Excellent written, presentation and verbal communication skills.

Technical SkillsBPM Software PEGA Rules Process Commander (PRPC) V5.5 SP2, PRPC V6.3 SP1,

PRPC V6.2SP2, PRPCV7.1, PRPC V6.1Languages SQL, PL/SQL, C, C++, Java, COBOL, JCLOperating Systems Windows/98/NT4.0/2000/2003/XP, UNIXWeb Services SOAP, MQ, WSDL, XSD, XMLWeb Technologies HTML, AJAX, Java Script, CSSDesign Technologies Microsoft Visio 2003/2005ETL Tools InformaticaIDE & Tools Eclipse, VS2010,Bugzilla, Mercury QC, Google AnalyticsApplication Servers Weblogic, TomcatDatabase Oracle, Sybase , MySQL Middle ware JMS, MQ, SOAP

Certifications :

PEGA CSA 7.1 (Certified System Architect)

PEGA CSSA 7.1 (Certified Senior System Architect)

Professional ExperienceJPMorgan Chase June’2015-Till Date Jersey City, NJRole: Sr. PEGA/PRPC Architect J.P. Morgan is a global leader in financial services, offering solutions to the world's most important corporations, governments and institutions in more than 100 countries. The Firm and its Foundation give approximately US$200 million annually to nonprofit organizations around the world. We also lead volunteer service activities for employees in local communities by utilizing our many resources, including those that stem from access to capital, economies of scale, global reach and expertise.

Responsibilities: Developed all the business rules for the PEGA implementation. Implemented various PRPC components like Decision tables, Decision Maps, Declarative

expressions, Constraints, and Indexes etc. Involved in developing UI Screens, activities, and correspondence. Development using PEGA Rules Process Commander V 7.1 according to the Business

Requirement. Created High Level Class structure, Class Hierarchy, Workflows and technical design document. Provided technical insight and direction on project initiatives from PEGA expertise perspective Designed and developed the User interface for the application by creating the harness and section

rules Created Data classes and DB tables for integrating with external systems. Developed Validation Rules and Integration rules pertained to Rule-Connect- and Rule-Service. Implemented various PRPC components like Decision tables, Decision Maps, Declarative

expressions, Constraints, and Indexes etc. Used RDB-List, RDB-Open, RDB-Save depending on the business rules in the project. End to end Integration testing of the application.. Participated in the requirements gathering and analysis with the business users. Administration activities like creation of Access Groups, applications, operator IDs, rule set

versioning and locking, taking wraps and importing on QA machines for Quality Assurance. Created product rules and migrated zip files from development to QA, UAT & monitored

performance when regularly.Environment: PEGA PRPC 7.1, Oracle 10g, Web logic.

Alorica Oct’2014– May’2015 Miami, FL Role:PEGA System ArchitectThe Work Flow Improvement Project (WFIP) involved implementation of new business workflow applications from Pega systems. The purpose of this project is to create a workflow that would ease the process of creating insurance quotes. The process earlier included manual work and was time consuming. Also inherent to the current process is the increased likelihood of manual error and duplication of tasks. With the implementation of a workflow, the process is automated, making the process more efficient.

Responsibilities: Interacted with Users, Developers, Project Manager to understand the business process, identify

enhancements and gather Business Requirements. Responsible for making design documentation of the project. Responsible for creation of rule set designing, class structure and rule-resolution designing. Involved in PRPC flow diagrams using Visio, interpretation of complex flow shapes for business

scenarios.  Involved in Design of class Structure, Properties, Activities and Service rules. Prepared the User Interfaces (section, harness and flow action), portal representation. Implemented Declarative rules and decision rules. Worked on Circumstancing by creating the circumstance definitions.

Involved in creating the SLA events on the assignments. Implementation and integration of multiple external systems with soap connectors. Testing and debugging using tracer and rules inspector.  Designing the SQL connector to get data from the external database. Involved in Creation of validation (property-validation, obj-validation) rules to implement

business logic validation. Created Java Servlets and other classes deployed as EAR file, connecting to SQL server database

using JDBC. Developed the business logic using Java Beans and Session Beans. Used RDB- List, RDB-Open, and RDB-save depending on the business rules in the project. Extensive experience in Java & J2EE technologies using Core Java-Collections, Exception

Handling, Serialization & Multi-threading, JDBC, Servlets, JSP, EJB, Web services - SOAP & REST, Frameworks - spring, Struts and Hibernate. 

Environment: PEGA PRPC v 6.2, Visio 2003, Oracle 9i, Windows XP, Apache Tomcat. BIE (Business Insurance Express) March’2013- Sep’2014 Woodland Hills, CARole: PEGA DeveloperBusiness Insurance Express (BIE) system is a complete insurance application that allows agents to generate new business quotes, send these quotes to Underwriting, Bind the policy, and complete the request by Issuing coverage. The process earlier included manual work and was time consuming. Also inherent to the current process is the increased likelihood of manual error and duplication of tasks. With the implementation of a workflow, the process is automated, making the process more efficient.

Responsibilities: Development using PEGA Rules Process Commander V 6.3 according to the Business

Requirements. Handled the Pega Application upgrade from PRPCV5.5 to PRPCV6.3SP1. Worked in Production Support team, wherein handling many critical defects and delivered it on

time. Responsible for making Design documentation of the project, RTM (Requirement Traceability

Matrix) of the project. Prepared User Interfaces, expertise in connectors & services. Attended weekly Farmers IT Status Call and co-ordinated the major IT issues in BIE. Took ownership of several modules and managed a team and delivered the work in time. Has Good Expertise in Front end Pega-Backend Mainframe System Interface called, HATS (Host

Access Transformation System) Handled the Ruleset Management for this module in an efficient way. Has Got Excelled in Creating the Flow in Microsoft Visio and Creating the Class Structure Pega End to end Integration testing of the application. Got Appreciation from Clients for efficient delivery of modules. Had Very Good Communication with Clients and Co-Vendors. Expertise in Performance Testing using Rules Inspector, DB Tracer, PLA (Pega Log Analyser)

and PAL (Performance Analyser).Environment: PEGA PRPC V6.3 SP2, MSSQL, Visio 2003, Oracle 9i, Windows XP.

Philips Lifeline - Reporting Dashboard Oct’ 2011 -Jan’2013 Framingham, MARole: PEGA Developer

Description: Reporting dashboard was introduced to senior PRAs and Managers who could directly get an insight on how the PRAs are operating for the past 1 hour and past 8 hours. It is being used to get the list of top and bottom 5 performers based on the number of cases that they have handled the Average handle time and also the After Call Work Time. Also details of their cases could be viewed to know if there are any issues that need to be sorted out immediately.

The whole project has been built on CPM 6.2 SP1.It has both CPM and CTI framework on it. Also, there is a failover mechanism built on request by Philips since this is a Mission Critical implementation. And there is a replication procedure using the Oracle Golden Gate for Disaster Recovery reasons.

Responsibilities: Handled the bug fixes and the enhancements that are being deployed in production by first week

of January. Was responsible to modify the SQL to include new columns while integrating. Had to develop activities and modify sections on the User Interface front. Had to modify synch the agents with the UI to have a neat presentation to the end users.Environment: PEGA PRPC 61 SP1, Oracle, IBM Web sphere

MetLife -- Disability Process Automation Jan‘2009 – Aug ‘2011Chennai, India Role: Software Developer

Description: Disability Process Automation is MetLife's comprehensive disability claims processing system. This system supports the STD (Short Term Disability), LTD (Long Term Disability) and comprehensive STD/LTD business of MetLife with annual premiums of $1 billion. STD is for a period of less than twenty-six weeks, while LTD can extend over a period of many years.

Disability Process Automation (DPA) is a pioneering effort to automate the disability claims processes. Cognizant had partnered with MetLife to develop a revolutionary and a path breaking product that would eliminate the existing problem areas for business including ability to allow for rule based, timely and automatic movement of work/activities to the appropriate resources, productivity tracking and reporting and lack of consistency across various claim management functions to a large extent. DPA is a key project which had the visibility of the CIO of Institutional Business.

Key Responsibilities: Requirement Analysis, System Study and Estimation Preparation of Functional Specification/Design and Review Coding for the Enhancement tasks Peer Review and Review of Unit/System Test Strategy/Plan/Results User Acceptance Testing Support and Bug Fixing Project Communication with Onsite to get the business requirements from the client. Continuous Support activities of Project Ensure adherence to Cognizant/MetLife Standards in Release/Change Management Ensure Quality of Deliverables- Components and Documents Ensure overall Delivery and Operational Excellence in the Customer Support modules of the

projectEnvironment: COBOL, JCL, CICS, DB2, VSAM.

United Health Group – Consolidated Eligibility System) MAY 2007 - Nov’2008Chennai, India Role: Software Developer

Description: Consolidated Eligibility System (CES) is an application enhancement and maintenance project. The eligibility system houses a broad spectrum of information such as Customer level, Member Eligibility, Member Demographics and Benefit Plan level information. The system undergoes a cycle of enhancement and maintenance changes defined by the business needs of United Health Group (Uniprise account). This eligibility system plays a critical a role in Client’s business as the information stored in the systems is considered as ‘source of truth’. The system also provides feed to the other external systems. The availability of CES is crucial for Client’s Business. The system maintains all the member and plan level information for all the customers of Uniprise.

Key Responsibilities: Analysis, Coding, Debugging, Preparing the Technical Specification, Test Conditions, Test Cases

and Test Data for the Unit testing, Regression testing, Integration testing, User acceptance testing, Enterprise testing as well as Deployment check outs.

Development of Mainframe code using COBOL, DB2, JCL, VSAM, CICS, SQL, DB2utilities like load, unload, etc., JCL utilities like sort, etc.,

Developed High complex SQL queries to fetch data from database to validate the data for testing Developed complex programs using stored procedures and functions

Provided estimates for Development Projects, set detailed schedules and expectations, delegated task among team members, monitored overall progress, and provided status report to upper management

CaptureBusiness requirements, transforming requirements into functional design specifications. Tracking the requirements through Requirements traceability matrix (RTM). Participated in reviews of various functional documents like Use case design, functional design

specifications, test scenarios, test cases etc., Arranging meetings for Business requirements walkthrough, functional specification walkthrough

etc.,Environment: COBOL, JCL, CICS, DB2, VSAM