penilaian kinerja malcolm baldridge

Baldrige National Quality Program 2006

PENILAIAN KINERJA MALCOLM BALDRIDGE

OLEHSUSANTI KURNIAWATI


PENGERTIAN KINERJA

Hasil evaluasi proses, produkdan jasayang dihasilkanperusahaanyang telahdievaluasi dandibandingkandengan tujuan, standar danhasil-hasilyang pernahdicapai.


HISTORICAL BACKGROUND

TOTAL QUALITY MANAGEMENT (ISO)SIX SIGMABALANCED SCORECARDMALCOLM BALDRIDGE NATIONAL QUALITY AWARD (MBNQA)


ISO SYSTEM

ISO 9001-2000ISO 14000ISO 17025SA 8000


Balanced Scorecard illustrated

Financeperspective

Userperspective

Processperspective

Future/Learning

perspective


Tujuan Penerapan Malcolm BaldridgePeningkatankinerjaMembantumemberi arahanMenyiapkanperencanaanmenyeluruhMenilai kemajuanyang mengarahpadaperusahaankelasduniaMengetahui bidang-bidangyang perludiperbaikiMenentukankekuatanyang sudahdimilikiPerolehanaward.


Intisari nilai-nilai MBNQA

Mutuyang di pacuolehpelangganKepemimpinan-keterlibatansecarapribadiPerbaikanyang terusmenerus (prosespembelajaran).Melibatkanseluruhkaryawan


Intisari nilai-nilai MBNQAResponyang cepatMutuyang terwujudmelalui perancangandanpencegahanManajemenberdasarkan faktaPengembangankemitraanTanggung jawabperusahaan, masyarakat danbangsaOrientasi padahasil


Core Values and Concepts

Visionary LeadershipLearning-Centered EducationOrganizational and Personal LearningValuing Faculty, Staff, and PartnersAgilityFocus on the Future


Core Values and Concepts

Managing for InnovationManagement by FactSocial Responsibility Focus on Results and Creating ValueSystems Perspective


854045

4. Information and AnalysisMeasurement of organizational performanceAnalysis of organization performance

854045

3. customer and market focus Customer and market knowledgeCustomer satisfaction performance

854045

2. Strategic Planning Strategic DevelopmentStategic Deployment

1258540

1.Leadership (kepemimpinan)Organizational leadershipPublic responsibilities and citizenship

Point ValueKategori


1000Total Point

450

1151158025115

7. Business ResultsCustomer focused resultFinancial and market resultsHuman Resources resultSupplier and partner resultOrganizatinal Effectiveness result

85

551515

6. Process management Product and service ProcessesSupport ProcessesSupplier and Partnering Processes

85

352525

5. Human resources focusWork SystemEmployee education, training, and developmentEmployee Well Being and satisfaction


More on the Dimensions & Quality Criteria

Leadership Leadership FokusFokus padapada stakeholder, stakeholder, pemberdayaanpemberdayaan, CSR, CSRStrategic PlanningStrategic Planningmenyusunpetunjukstrategis, perencanaan tindakanmengaplikasikandalamsistem

Baldrige National Quality Program 2006More on the Dimensions & Quality

Criteria

Customer FocusCustomer FocusTuntutan, harapan,meningkatkanhubunganmenetapkankepuasannya. Information & AnalysisInformation & Analysismanajerial danefektivitaspenggunaandata daninformasi


More on the Dimensions & Quality CriteriaPengembanganPengembangan SumberSumber DayaDaya ManusiaManusiaPengembanganPemberdayaanTingginyaProcess ManagementProcess Managementrancanganyang fokuspadakonsumenproses penyampaianbarangdan jasaproses kerjasamadi antaraunit kerja.


More on the Dimensions & Quality Criteria

Business ResultsBusiness Resultskinerjaarea bisnis kuncikepuasankonsumen,pencapaiankinerja, SDM, stakeholderkinerjadenganpartner.


Seven Categories of the Education Criteria

LeadershipStrategic PlanningStudent, Stakeholder, and Market FocusMeasurement, Analysis, and Knowledge ManagementFaculty and Staff FocusProcess ManagementOrganizational Performance Results


Baldrige Education Criteria Framework: A Systems Perspective

Baldrige National Quality Program 2006Leadership Best Practices

Bronson Methodist Hospital 2005 Award Recipient


Health Care Award Recipient Results

Physician satisfaction in 2005 was 85%, equal to the 99th percentile from a study of 161 hospitals.Named among the 100 Best Companies to Work For by Fortune magazine twice (2004 and 2005) and the 100 Best Companies for Working Mothers by Working Mother magazine three times (2003, 2004, and 2005)


Kenneth W. Monfort College of Business


UW-Stout: Results

Graduate Preparedness

Source: BPA Alumni Follow-up Studies (to employers); Measuring Up (on-line)

30%

40%

50%

60%

70%

80%

90%

100%

1990 Grad 1992 Grad 1995 Grad 1996 Grad 1998 Grad 2000

UW-Stout Best-in-class


UW-Stout: Results

70%

80%

90%

100%

1995 Grad 1996 Grad 1997 Grad 1998 Grad 1999 Grad 2000 Grad

UW-Stout Peer 1 Peer 2

Graduates Employed in Field

Source: Annual Employment Report, 1997-2201; Peer1 & 2

Perc

enta

ge Em

ploye

d

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penilaian kinerja malcolm baldridge

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