people helping people - bobby duffy
DESCRIPTION
This presentation was delivered at People Helping People - The future of public services - 3rd September 2014. For more information on the event visit http://www.nesta.org.uk/event/people-helping-people-future-public-servicesTRANSCRIPT
1
Version 1 | Public © Ipsos MORI
Version 1 | Internal Use Only
What the public think of public
services and volunteering Bobby Duffy
Managing Director, Ipsos MORI Social Research
Institute Visiting Senior Research Fellow, King’s
College London
2
Version 1 | Public © Ipsos MORI
2
Views on
public
services…
3
Version 1 | Public © Ipsos MORI
Not great hope for the future…
Base: 1,004 GB adults aged 18+. *Base sizes smaller than 100, please note that results are indicative only. Source: Ipsos MORI Political Monitor, Oct 2013
Do you agree or disagree… “In the long term, this government’s policies will improve the state of Britain’s public services”
35%
59%
6%
Agree
Disagree
4
Version 1 | Public © Ipsos MORI
-40
-30
-20
-10
0
10
20
30
40
% net agree
Do you agree or disagree… “In the long term, this government’s policies will improve the state of Britain’s public services”
2005 General Election (May 05)
Brown as PM (Jun 07)
2001 General Election (Jun 01)
2010 General Election; Cameron as PM (May 10)
Looking back 10+ years…
Base: c. 1,000 British adults 18+ each month Source: Ipsos MORI Political Monitor
Do you agree or disagree… “In the long term, this government’s policies will improve the state of Britain’s public services”
5
Version 1 | Public © Ipsos MORI
Do you think each service has got better or worse in the last five years,
or has it stayed the same?
As many services improving as deteriorating…
Base: 1,031 Source: BBC October 2013
27
15
11
13
11
8
14
8
8
9
7
5
4
4
21
18
18
16
16
20
11
13
12
11
12
10
7
7
3
6
9
14
11
14
9
4
11
9
9
10
15
10
18
3
6
6
14
12
16
8
3
8
8
7
11
13
12
49
2
Recycling collection
Parks and open spaces
GPs surgeries
Refuse collection
Hospitals
Schools and colleges
Leisure centres
Bus service
Street lighting
Libraries
Street cleaning
The police
Care for the elderly
Road maintenance
Meals-on-wheels
Got much better Got a little better Got a little worse Got much worse
6
Version 1 | Public © Ipsos MORI
Do you think each service has got better or worse in the last five years,
or has it stayed the same?
Among users… look at the bottom...
Base: Response from those who use the service Source: BBC October 2013
36
43
36
23
29
29
29
28
22
9
22
16
11
22
23
28
32
32
Leisure centres
Schools and colleges
Parks and open…
Meals on wheels
Libraries
Bus services
GP service
Hospitals
Care for the elderly
% Better Worse Net score
+27
+21
+20
+7
+12
+6
+1
-4
-10
7
Version 1 | Public © Ipsos MORI
32%
31%
30%
19%
33%
33%
38%
31%
15%
13%
14%
19%
8%
7%
5%
8%
2012
2010
2012
2010
% Strongly Agree % Disagree Strongly Disagree
To what extent do you agree or disagree with each of the
following statements:
Many think government has tried to do too much…
Base: c500 British adults, 9 – 11 June 2012 Source: Ipsos MORI
In recent years government and
public services have tried to do too
much, and people should take more
responsibility
I am worried that
government and public
services will do too little to
help people in the years
ahead
8
Version 1 | Public © Ipsos MORI
8
Our role in
helping
services
and our
areas…
9
Version 1 | Public © Ipsos MORI
9
10
Version 1 | Public © Ipsos MORI
No such thing as society?
Base: c. 500 GB adults 18+ each statement, April 2013 Source: Ipsos MORI April 2013
16%
10%
74%
Agree Neither/don't know Disagree
“There is no such
thing as society.”
63% 13%
24%
Long excerpt starting from: “We've been through a
period where too many people have been given to
understand that if they have a problem, it's the
government's job to cope with it….They're casting their
problem on society. And there is no such thing as
society... No government can do anything except
through people…People have got the entitlements too
much in mind, without the obligations.”
11
Version 1 | Public © Ipsos MORI
How much do you agree or disagree that … the creation of the welfare
state is one of Britain's proudest achievements.”
Generational differences hugely important for
future expectations and relationship with state…
Base: Each data point represents >200 responses Source: British Social Attitudes
0%
10%
20%
30%
40%
50%
60%
70%
80%
2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010
Pre war (before 1945) Baby boomers (1945-65) Generation x (1966-1979) Generation y (1980-2000)
Similar patterns on connection to political parties,
religion, views of further redistribution through the
state…
12
Version 1 | Public © Ipsos MORI
Almost entirely
wrong… Not active rejection of welfare state or selfishness
among younger cohorts – instead lack of connection to
big institutions, and greater emphasis on personal
responsibility
13
Version 1 | Public © Ipsos MORI
To what extent do you agree or disagree with each of the following
statements:
But we don’t always seem consistent in our views
on the role of people in public services
Base: 417 British adults 18+; *420 British adults 18+; **416 British adults 18+ Source: Ipsos MORI/Economist. 18-19 April 2010
6
13
21
9
10
37
40
28
49
28
32
% Tend to disagree % Strongly disagree
% Tend to agree % Strongly agree
People in Britain should get more
involved in helping improve our
public services and local areas
I should get more involved in
helping improve our public
services and local areas*
The government is responsible for
improving public services and local
areas, they shouldn’t be calling on the
public to help**
14
Version 1 | Public © Ipsos MORI
14 Our stated interest in getting
involved depends on what you
ask…
Just 5% say they want more
active involvement in local public
services (when given option of
having a say, just getting info etc.
instead)…
15
Version 1 © Ipsos MORI
To what extent, if at all, would you be interested or not in doing each of
the following?
…significantly higher interest when more specific
and personal social action
Base: 999 British adults. 1-7 August Source: Nesta/Ipsos MORI
60%
58%
43%
33%
Taking part in an event to help
improve the local environment (e.g.
clearing pathways, litter picking
etc)
Visiting patients in a local hospital
Doing shopping for an older
neighbour
Joining a team of volunteers to help
clean up if there were freak storms in
your local area
Once a
week = 53%
A few hours a
month = 32%
Organising
…= 44%
16
Version 1 © Ipsos MORI
To what extent do you agree or disagree with the following statement?
I have skills that my neighbours might find useful
…and many people feel they have useful skills
22%
41%
24%
9% 3%
Base: 999 British adults. 1-7 August Source: Nesta/Ipsos MORI
Strongly agree
Tend to agree
Neither
agree nor
disagree
Strongly disagree
Tend to disagree
17
Version 1 | Public © Ipsos MORI
17 Stated interest
exists – and
more varied
and innovative
social action
options than
ever?
So why…
18
Version 1 | Public © Ipsos MORI
% volunteer at least once a month
…are volunteering trends stubbornly flat?
Base: c. 6,600 Adults (aged 16+) in England and Wales Source: Citizenship Survey/Community Life Survey
0
10
20
30
40
50
60
All volunteering
Informal volunteering
Formal volunteering
19
Version 1 | Public © Ipsos MORI
21%
32%
26%
27%
21%
31%
31%
38%
32%
35%
34%
42%
75 and over
65 to 74
50 to 64
35 to 49
26 to 34
16 to 25
Monthly informal volunteering 2014 Monthly formal volunteering 2014
Changing context? But youngest group most
likely to be active…
Base: c. 6,600 Adults (aged 16+) in England and Wales Source: Community Life Survey 2013-14
No sign of
generational decline –
current young at least
as active as previous
young
20
Version 1 | Public © Ipsos MORI
20
What
would
encourage
more
people to
do more?
21
Version 1 | Public © Ipsos MORI
There has been a lot of study of the drivers of
social action…
• Huge literature on understanding what’s associated with
“prosocial behaviour”, and what would encourage more of it
• Acknowledgement that significant gap between what people say
will encourage action and what is actually related: caution with
surveys…
• Individual characteristics and context both important – e.g. just
being asked (at right time) versus “role identity”, habit etc.
• Increasing focus on reciprocity and what people get out of it, as
well as altruism
• And focus on “social information”: what others are doing (which
people underestimate)
• Can see from evaluations of key recent programmes like
Community Organisers, Community First and National Citizen
Service…
22
Version 1 | Public © Ipsos MORI
Community organisers – how does it work?*
Listening
• Knocking on several hundred doors in a small area during a training year
• Asking people what they love about their area, and what their concerns are
• Helping people to become aware of and articulate their self-interest
Building networks
• Bringing people together who share similar concerns
• Building local networks based on mutual self-interest
• Encouraging those involved to listen to others
Enabling action
• Helping individuals and groups to develop ideas based on priorities and concerns
• Supporting community-led projects to improve neighbourhoods and tackle problems
• Over time, creating social change through collective action
*The simplified version!
Key point: not what can people do to help public
services – what people can do to help themselves and
other people
23
Version 1 | Public © Ipsos MORI
23 Don’t worry
about
“postcode
lotteries”
too much…
But do
need to
focus on
this…
24
Version 1 | Public © Ipsos MORI
% of respondents
Base: England c.8,700 adults aged 16+ Source: Citizenship Study 2009/10
R² = 0.9453
R² = 0.94
20
25
30
35
40
45
50
55
60
65
1 2 3 4 5 6 7 8 9 10
IMD Deciles (England)
Formal volunteering in last 12 months
Informal volunteering in last 12 months
Least
deprived
Most
deprived
Varied capability in communities is a challenge for
social action…
25
Version 1 | Public © Ipsos MORI
So, overall…
• Social action in many ways fits with elements of
public mood…
• …and how shifting over time, between
generations
• An opportunity for public services
• Still the familiar problems of scaling (with equity)
• Build on what known from huge range of
behavioural studies
• If get the offer right – people helping people not
a bad place to start…
26
Version 1 | Public © Ipsos MORI
Version 1 | Internal Use Only
Thank you [email protected] | 020 7347
3267 26/03/14
© Ipsos MORI This work was carried out in accordance with the requirements of the international quality standard for market research, ISO 20252:2006 and with the Ipsos MORI Terms and Conditions which can be
found here