There is nothing either good or bad, but thinking makes it so. -William Shakespeare

PERCEPTIONPROCESS

INDIVIDUALS

ORGANIZE & INTERPRET

SENSORY IMPRESSION

TO UNDERSTAND ENVIRONMENT

…..

The real voyage of discoveryconsists not in seeing new landscapes,

but in having new eyes.

~ Marcel Proust ~

SO… MOVING ON TO THE CASE… WE HAVE…

After doing his graduation from an esteemed engineering college Raj joined Birla Consultancy Services. Soon after his training, he was allotted a Billing Project. Raj worked hard to understand the entire workflow of the billing process. Most of the times, the mentor assigned to him was unable to help him as he had his own list of issues. Raj had to look around for help. At this moment he met Neelesh, who helped him in understanding and solving the issues. Soon they became friends. Now whenever he faced issues he went to Neelesh as he felt that he was smarter, friendly, helpful and more intelligent than his mentor.

As it was a billing project Raj observed that it was a general notion among the male workforce that women in the team would not contribute much to the project as it demanded night shifts and weekend supports. Raj got wo rried as his module had a lot of women. But at the end of the month he was surprised to see that there was a lot of significant contribution and they even agreed to come on weekends without any argument.

Within months Raj found that his team had some very good hockey players. As Raj was a state and college level player he approached them and soon they formed a group. They also shared the same interest in music. Their common interests helped him bond with them.

Raj hadn’t quite understood the entire workflow but he started enjoying his work as Neelesh was always there to help him out. However, his Project Manager wanted him to handle more responsibility so he called and asked him to handle the entire business module as the owner. Raj was just a part of this module and now he was being asked to take the ownership. He felt very uncertain about this and wanted to say no, but the Project Manager said that he had seen his work and had a lot of faith in his talent. Raj was not sure but he agreed to the proposal and started working as the Module Lead. Raj started liking his new responsibility and soon he found out that he was better at handling people and was able to successfully manage the team.

As the end of the financial year the appraisal process was concluded for the project. Raj got a very good rating of 4 out of 5. He was thrilled however he was shocked to see that Neelesh had got only 2. He was unable to understand the difference in the beginning but soon he realized that it must have been the result of his dedicated effort that he had invested in the project.

HALO EFFECT

• When we draw a general impression about a person on the basis of a single characterictics, such as intelligence, socialibility, or appearance, a halo effect is operating.

JOINS BCS AS TRAINEE

ALLOTED BILLING PROJECT

LITTLE HELP FROM MENTOR

NEELESH COMES AS SAVIOR

SIMILAR TO ME

• Unconscious tendency to favour people who are physically and professionally similar to them.

HOCKEY PLAYERS IN

TEAM

RAJ HIMSELF A PLAYER

COMMON INTEREST

QUICK BONDING

STEREOTYPING

• An oversimplified conception formed about a group and the same evaluation applied towards the individual belonging to that group.

RAJ OBSERVES…???

NOTION : “WOMEN LESS

CONTRIBUTING”

LOT OF WOMEN IN HIS MODULE

CONTRASTING RESULTS….!!!!

PYGMALION EFFECT

• Phenomenon in which the greater the expectation placed upon people, better they perform.

• A form of self-fulfilling prophecy.

CALL FOR LEADING TEAM..!!!

RAJ UNCERTAIN…???? ACCEDES…. PERFORMS !!

SELF-SERVING BIAS

• Tendency to take credit for successful outcomes, and to deny responsibility for the unsuccessful ones.

APPRAISAL PROCESS

CONCLUDES…

RAJ : 4/5NEELESH : 2/5

RAJ’s CONCLUSION:

CREDITS HIS OWN INTERNAL EFFORTS

THANK YOUJYOTI SHARMA-2011A01

PALLAVI MISHRA-2011A04ADITI KAPOOR-2011A06

VISHAL JOJOWAR-2011A10RAKESH KUMAR SINGH-2011A26

ISHAN VIJAYVERGIYA-2011A32