perfect pairings for managers – performance management & employee satisfaction
TRANSCRIPT
Manager Training for Business Operations
Perfect Pairings Part 2 of 3
One Stop LeaderShop® The Complete Manager Training Program
Presented by …
Your
Performance Management
Practice
Your
Employee Satisfaction
Practice
Employees want all managers in your organization to be
consistent in how they handle performance management.
Remember, the goal is fairness and consistency.
Employees care more about
how you distribute limited rewards than how much.
Succeed in your Performance Management Practice and you will succeed in your Employee Satisfaction Practice.
Performance Management
Practice
Employee Satisfaction
Practice
Your Performance Management Practice
Your Employee Satisfaction Practice
practice
Goal Setting
• Must have financial benefit • Must be achievable • Must have strategic value • Must be timed
One Stop LeaderShop® The Complete Manager Training Program www.onestopleadershop.com
• Everyone gets a set of goals for job
performance.
• Everyone gets a set of goals tied to strategic objectives.
• Everyone gets a set of goals for professional practices in the workplace.
• Goals level the playing field. Expectations for all employees are generally the same.
• Goals connect everyone to the company’s forward movement. There is equal opportunity for all employees.
• Goals allow managers to create a workplace “brand”. All employees are expected to participate.
Your Performance Management Practice
Your Employee Satisfaction Practice
practice
Coaching
• Clear expectations • Specific action plans • Support and encouragement
One Stop LeaderShop® The Complete Manager Training Program www.onestopleadershop.com
• Managers and employees participate in
meaningful discussions, at least quarterly.
• Both agree on steps needed to meet performance expectations.
• No surprises at review time.
• Communication, open and honest, becomes a workplace value.
• Communication helps everyone succeed. Rewards are accessible to everyone.
• Communication builds professional relationships between managers and employees.
Your Performance Management Practice
Your Employee Satisfaction Practice
practice
Uniform Measurement
• “Meets expectation” is the norm • Leverage factors drive rating up
or down
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• Everyone is assumed to meet
expectations, unless leverage factors prove otherwise.
• Positive and negative leverage factors are agreed in advance and applied uniformly.
• Rating is reset to “meets” each year.
• New standard: A “meets” rating is the new “good”.
• New standard: A “meets” rating is celebrated.
• New standard: No legacies. Rating is strictly based on the current performance year.
Your Performance Management Practice
Your Employee Satisfaction Practice
practice
Equitable Rewards
• Market and internal equity • Pay for performance • No bias
One Stop LeaderShop® The Complete Manager Training Program www.onestopleadershop.com
• Salaries are competitive.
• Better performers get better pay.
• Rewards are accessible to everyone
regardless of rank, gender, race, ethnicity, and/or other demographics.
• Data justifies salary ranges.
• Data drives merit increase to maximum affordable levels for each performance rating. % increase is applied uniformly within each. (learn more)
• Data reveals unintentional bias. Managers
learn to eradicate it.
Fairness and consistency will satisfy your employees and win
their trust.
One Stop LeaderShop® The Complete Manager Training Program www.onestopleadershop.com
One Stop LeaderShop® The Complete Manager Training Program www.onestopleadershop.com
Believe it. It works.
One Stop LeaderShop® The Complete Manager Training Program
Books and E-Books Featured Here …
Workbook (CD ROM)
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One Stop LeaderShop® The Complete Manager Training Program
Complete 14 Volume E-Book Links
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Complete 6 Volume Paperback Book Links
Workbook (CD ROM)
One Stop LeaderShop® The Complete Manager Training Program www.onestopleadershop.com
Intro i Leadership Principles Intro ii: Pillars of Business Operations List 1: Strategic Planning in Five Steps List 2: Service Quality Promises List 3: Secrets to Successful Hiring List 4: Cheap Training Ideas List 5: Performance Management Style Points List 6: Tips for a Successful Employee Survey List 7: Motivations for Managing Metrics List 8: Signs of Continuous Improvement List 9: Project Delivery Scorecard List 10: Rules for a Winning Budget Season List 11: Keys to Equitable Cost Allocation List 12: Vendor Selection Checklist List 13: Internal Control Wellness List 14: ABCs of Business Continuity
Lists for Leaders Series
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… advice for the career-minded beginner.
Lesson 1: Think Strategically Lesson 2: Follow a Set of Guiding Principles Lesson 3: Be a Responsible Corporate Steward Lesson 4: Care About Customers Lesson 5: Say It With Numbers Lesson 6: Manage Yourself Lesson 7: Redefine Professional Growth
How to Be a Great Employee Series
One Stop LeaderShop® The Complete Manager Training Program www.onestopleadershop.com
Need solutions? … help has arrived!
Recent Graduate
Young Professional
Manager of Manager
C-Suite Executive
Leadership for the Time of Your Life Series
One Stop LeaderShop® The Complete Manager Training Program www.onestopleadershop.com
Part 1: Service Quality
& Vendor Management
Performance Management
& Employee Satisfaction
Strategic Planning
& Equitable Cost Allocation
Perfect Parings Series
One Stop LeaderShop® The Complete Manager Training Program www.onestopleadershop.com
Part 2: You are
here here
Part 3:
Thank you for visiting One Stop LeaderShop.
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