performance acceleration management-harrington
TRANSCRIPT
![Page 1: Performance Acceleration Management-Harrington](https://reader034.vdocument.in/reader034/viewer/2022051319/577cdcfa1a28ab9e78abe5b1/html5/thumbnails/1.jpg)
7/30/2019 Performance Acceleration Management-Harrington
http://slidepdf.com/reader/full/performance-acceleration-management-harrington 1/60
Performance Acceleration
Management:
A Way to Change Your Culture
By
Dr. H. James HarringtonMay 1, 2013
![Page 2: Performance Acceleration Management-Harrington](https://reader034.vdocument.in/reader034/viewer/2022051319/577cdcfa1a28ab9e78abe5b1/html5/thumbnails/2.jpg)
7/30/2019 Performance Acceleration Management-Harrington
http://slidepdf.com/reader/full/performance-acceleration-management-harrington 2/60
![Page 3: Performance Acceleration Management-Harrington](https://reader034.vdocument.in/reader034/viewer/2022051319/577cdcfa1a28ab9e78abe5b1/html5/thumbnails/3.jpg)
7/30/2019 Performance Acceleration Management-Harrington
http://slidepdf.com/reader/full/performance-acceleration-management-harrington 3/60
Typical Comment
"Every year we improve. I have data that
proves this. Continuous improvement is a way
of life in our company. Then why, oh why, dowe continue to lose market share even though
we are using the latest improvement
methodologies and installing software likeCRM?"
![Page 4: Performance Acceleration Management-Harrington](https://reader034.vdocument.in/reader034/viewer/2022051319/577cdcfa1a28ab9e78abe5b1/html5/thumbnails/4.jpg)
7/30/2019 Performance Acceleration Management-Harrington
http://slidepdf.com/reader/full/performance-acceleration-management-harrington 4/60
"Many organizations
are improving but they
are not winning the
race."
![Page 5: Performance Acceleration Management-Harrington](https://reader034.vdocument.in/reader034/viewer/2022051319/577cdcfa1a28ab9e78abe5b1/html5/thumbnails/5.jpg)
7/30/2019 Performance Acceleration Management-Harrington
http://slidepdf.com/reader/full/performance-acceleration-management-harrington 5/60
©Copyright 2009 All Rights Reserved ©Copyright 2009 All Rights Reserved
Six Sigma Executive OverviewSix Sigma Executive Overview What is Six Sigma?What is Six Sigma?
Harrington Institute, Inc. Harrington Institute, Inc.
Time
Quality
Quality Improvement and Customer Expectations
![Page 6: Performance Acceleration Management-Harrington](https://reader034.vdocument.in/reader034/viewer/2022051319/577cdcfa1a28ab9e78abe5b1/html5/thumbnails/6.jpg)
7/30/2019 Performance Acceleration Management-Harrington
http://slidepdf.com/reader/full/performance-acceleration-management-harrington 6/60
© 2007, Harrington Institute, Inc.
Confusion Reigns Supreme
• Philip B. Crosby’s 14 Steps• Dr. W. Edwards Deming’s 14 Points, or new and
different 14 Points of “Profound Knowledge”
• Dr. Armand V. Feigenbaum’s 10 Benchmarks for
Quality Success
• Dr. Joseph M. Juran’s Step-By-Steps
Improvement
• Dr. Kaoru Ishikawa’s Six Categories for Transformation
![Page 7: Performance Acceleration Management-Harrington](https://reader034.vdocument.in/reader034/viewer/2022051319/577cdcfa1a28ab9e78abe5b1/html5/thumbnails/7.jpg)
7/30/2019 Performance Acceleration Management-Harrington
http://slidepdf.com/reader/full/performance-acceleration-management-harrington 7/60
![Page 8: Performance Acceleration Management-Harrington](https://reader034.vdocument.in/reader034/viewer/2022051319/577cdcfa1a28ab9e78abe5b1/html5/thumbnails/8.jpg)
7/30/2019 Performance Acceleration Management-Harrington
http://slidepdf.com/reader/full/performance-acceleration-management-harrington 8/60
Lean Methodology
• Today Lean is a very popular methodology.
• It focuses on the elimination of all wastes.
• You can't argue that waste is bad.
• My great-grandfather used to say,
“Waste not, need not.”
© 2007, Harrington Institute, Inc.
![Page 9: Performance Acceleration Management-Harrington](https://reader034.vdocument.in/reader034/viewer/2022051319/577cdcfa1a28ab9e78abe5b1/html5/thumbnails/9.jpg)
7/30/2019 Performance Acceleration Management-Harrington
http://slidepdf.com/reader/full/performance-acceleration-management-harrington 9/60
![Page 10: Performance Acceleration Management-Harrington](https://reader034.vdocument.in/reader034/viewer/2022051319/577cdcfa1a28ab9e78abe5b1/html5/thumbnails/10.jpg)
7/30/2019 Performance Acceleration Management-Harrington
http://slidepdf.com/reader/full/performance-acceleration-management-harrington 10/60
A Streamlined Car
![Page 11: Performance Acceleration Management-Harrington](https://reader034.vdocument.in/reader034/viewer/2022051319/577cdcfa1a28ab9e78abe5b1/html5/thumbnails/11.jpg)
7/30/2019 Performance Acceleration Management-Harrington
http://slidepdf.com/reader/full/performance-acceleration-management-harrington 11/60
"If you change the way
the outside world viewsthe organization, it is
just a temporary fix. It
becomes permanentwhen you change the
way the organization
views itself (itsculture)."
![Page 12: Performance Acceleration Management-Harrington](https://reader034.vdocument.in/reader034/viewer/2022051319/577cdcfa1a28ab9e78abe5b1/html5/thumbnails/12.jpg)
7/30/2019 Performance Acceleration Management-Harrington
http://slidepdf.com/reader/full/performance-acceleration-management-harrington 12/60
• "If you don't change
behaviors/habits, theorganization’s culture hasn't
changed. If you don't change
culture, you won't havelong-term performance
improvement."
© 2007, Harrington Institute, Inc.
![Page 13: Performance Acceleration Management-Harrington](https://reader034.vdocument.in/reader034/viewer/2022051319/577cdcfa1a28ab9e78abe5b1/html5/thumbnails/13.jpg)
7/30/2019 Performance Acceleration Management-Harrington
http://slidepdf.com/reader/full/performance-acceleration-management-harrington 13/60
Typical Question
• "Why does my organization need to develop
a performance improvement plan to
improve? I know a lot of problems that wecan start working on right now.”
• Answer – . Our research shows that more
than 1,300 different improvement toolsexist today that will provide a positive
impact upon an organization’s environment.
© 2007, Harrington Institute, Inc.
![Page 14: Performance Acceleration Management-Harrington](https://reader034.vdocument.in/reader034/viewer/2022051319/577cdcfa1a28ab9e78abe5b1/html5/thumbnails/14.jpg)
7/30/2019 Performance Acceleration Management-Harrington
http://slidepdf.com/reader/full/performance-acceleration-management-harrington 14/60
© 2007, Harrington Institute, Inc.
![Page 15: Performance Acceleration Management-Harrington](https://reader034.vdocument.in/reader034/viewer/2022051319/577cdcfa1a28ab9e78abe5b1/html5/thumbnails/15.jpg)
7/30/2019 Performance Acceleration Management-Harrington
http://slidepdf.com/reader/full/performance-acceleration-management-harrington 15/60
Process Improvement 8 ATE's
• Eliminate• Informate
• Automate
• Coordinate
• Innovate
• Replicate
• Cultivate
• Regulate
![Page 16: Performance Acceleration Management-Harrington](https://reader034.vdocument.in/reader034/viewer/2022051319/577cdcfa1a28ab9e78abe5b1/html5/thumbnails/16.jpg)
7/30/2019 Performance Acceleration Management-Harrington
http://slidepdf.com/reader/full/performance-acceleration-management-harrington 16/60
The Three Parts to
Performance Acceleration
ManagementI. Define how the organization needs to
change.
II. Define what the organization needs to doand when to do it to change.
III. Managing the organization’s change
process.
![Page 17: Performance Acceleration Management-Harrington](https://reader034.vdocument.in/reader034/viewer/2022051319/577cdcfa1a28ab9e78abe5b1/html5/thumbnails/17.jpg)
7/30/2019 Performance Acceleration Management-Harrington
http://slidepdf.com/reader/full/performance-acceleration-management-harrington 17/60
Part I. Defining How The
Organization Needs To Change.
![Page 18: Performance Acceleration Management-Harrington](https://reader034.vdocument.in/reader034/viewer/2022051319/577cdcfa1a28ab9e78abe5b1/html5/thumbnails/18.jpg)
7/30/2019 Performance Acceleration Management-Harrington
http://slidepdf.com/reader/full/performance-acceleration-management-harrington 18/60
To Change the Organization's CultureYou Need to Define and Change the
Things (Key Business Drivers) that
Dictate the Organization’s Performance.
![Page 19: Performance Acceleration Management-Harrington](https://reader034.vdocument.in/reader034/viewer/2022051319/577cdcfa1a28ab9e78abe5b1/html5/thumbnails/19.jpg)
7/30/2019 Performance Acceleration Management-Harrington
http://slidepdf.com/reader/full/performance-acceleration-management-harrington 19/60
Business Drivers
or Controllable Factors
![Page 20: Performance Acceleration Management-Harrington](https://reader034.vdocument.in/reader034/viewer/2022051319/577cdcfa1a28ab9e78abe5b1/html5/thumbnails/20.jpg)
7/30/2019 Performance Acceleration Management-Harrington
http://slidepdf.com/reader/full/performance-acceleration-management-harrington 20/60
The Organization Culture
![Page 21: Performance Acceleration Management-Harrington](https://reader034.vdocument.in/reader034/viewer/2022051319/577cdcfa1a28ab9e78abe5b1/html5/thumbnails/21.jpg)
7/30/2019 Performance Acceleration Management-Harrington
http://slidepdf.com/reader/full/performance-acceleration-management-harrington 21/60
New Improvement Program Impact
![Page 22: Performance Acceleration Management-Harrington](https://reader034.vdocument.in/reader034/viewer/2022051319/577cdcfa1a28ab9e78abe5b1/html5/thumbnails/22.jpg)
7/30/2019 Performance Acceleration Management-Harrington
http://slidepdf.com/reader/full/performance-acceleration-management-harrington 22/60
The Next Improvement Program
Impact
![Page 23: Performance Acceleration Management-Harrington](https://reader034.vdocument.in/reader034/viewer/2022051319/577cdcfa1a28ab9e78abe5b1/html5/thumbnails/23.jpg)
7/30/2019 Performance Acceleration Management-Harrington
http://slidepdf.com/reader/full/performance-acceleration-management-harrington 23/60
The Total Impact
![Page 24: Performance Acceleration Management-Harrington](https://reader034.vdocument.in/reader034/viewer/2022051319/577cdcfa1a28ab9e78abe5b1/html5/thumbnails/24.jpg)
7/30/2019 Performance Acceleration Management-Harrington
http://slidepdf.com/reader/full/performance-acceleration-management-harrington 24/60
Typical Business Drivers
• Leadership and Support
• Customer Partnerships
• Business Processes
• Training
• Knowledge Management
• Measurements
• Supplier Partnerships
![Page 25: Performance Acceleration Management-Harrington](https://reader034.vdocument.in/reader034/viewer/2022051319/577cdcfa1a28ab9e78abe5b1/html5/thumbnails/25.jpg)
7/30/2019 Performance Acceleration Management-Harrington
http://slidepdf.com/reader/full/performance-acceleration-management-harrington 25/60
Part I. Defining How The
Organization Needs To Change.
• Activity 1 – Assessment (as/is statement)
• Activity 2 – Vision Statements (Should -
be vision)
![Page 26: Performance Acceleration Management-Harrington](https://reader034.vdocument.in/reader034/viewer/2022051319/577cdcfa1a28ab9e78abe5b1/html5/thumbnails/26.jpg)
7/30/2019 Performance Acceleration Management-Harrington
http://slidepdf.com/reader/full/performance-acceleration-management-harrington 26/60
Part I
Activity 1 – Assessment of Present State
• As-is/Should-be
• Business Drivers’ Maturity Grid
• Historical Change Analysis
• Past Performance Initiatives’ Analysis
• Develop an organizational present
cultural model
![Page 27: Performance Acceleration Management-Harrington](https://reader034.vdocument.in/reader034/viewer/2022051319/577cdcfa1a28ab9e78abe5b1/html5/thumbnails/27.jpg)
7/30/2019 Performance Acceleration Management-Harrington
http://slidepdf.com/reader/full/performance-acceleration-management-harrington 27/60
Part I
Activity 2 - Vision Statements
• Preliminary Vision Statements
• Stakeholders’ Reviews
• Final Vision Statements
![Page 28: Performance Acceleration Management-Harrington](https://reader034.vdocument.in/reader034/viewer/2022051319/577cdcfa1a28ab9e78abe5b1/html5/thumbnails/28.jpg)
7/30/2019 Performance Acceleration Management-Harrington
http://slidepdf.com/reader/full/performance-acceleration-management-harrington 28/60
Part I
Define What Will Change
Part I
Define What Will Change
Get a clear view of
your Vision or what
you want the Future
State to look like.
Get a clear view of
your Vision or what
you want the Future
State to look like.
28
![Page 29: Performance Acceleration Management-Harrington](https://reader034.vdocument.in/reader034/viewer/2022051319/577cdcfa1a28ab9e78abe5b1/html5/thumbnails/29.jpg)
7/30/2019 Performance Acceleration Management-Harrington
http://slidepdf.com/reader/full/performance-acceleration-management-harrington 29/60
Typical Vision Statement for
Operating ProcessesMajor processes are documented, understood,
followed, easy-to-use, prevent errors and are designed
to be adaptable to our stakeholders’ changing needs.Staff uses them because they believe they are more
effective and efficient than the other options.
Technology is effectively used to handle routine,
repetitiveness, time-consuming activities, and remove
bureaucracy from the process.
![Page 30: Performance Acceleration Management-Harrington](https://reader034.vdocument.in/reader034/viewer/2022051319/577cdcfa1a28ab9e78abe5b1/html5/thumbnails/30.jpg)
7/30/2019 Performance Acceleration Management-Harrington
http://slidepdf.com/reader/full/performance-acceleration-management-harrington 30/60
Part II. Defining What The
Organization Needs To Do andWhen To Do It To Change.
![Page 31: Performance Acceleration Management-Harrington](https://reader034.vdocument.in/reader034/viewer/2022051319/577cdcfa1a28ab9e78abe5b1/html5/thumbnails/31.jpg)
7/30/2019 Performance Acceleration Management-Harrington
http://slidepdf.com/reader/full/performance-acceleration-management-harrington 31/60
Part IIDefining How to Change
Part IIDefining How to Change
Start with an Organizational
Assessment to determine the
most critical change areas to
focus on first.
Start with an Organizational
Assessment to determine the
most critical change areas to
focus on first.
31
![Page 32: Performance Acceleration Management-Harrington](https://reader034.vdocument.in/reader034/viewer/2022051319/577cdcfa1a28ab9e78abe5b1/html5/thumbnails/32.jpg)
7/30/2019 Performance Acceleration Management-Harrington
http://slidepdf.com/reader/full/performance-acceleration-management-harrington 32/60
Part II. Defining What The
Organization Needs To Do ToChange.
Activity 3. Set Performance Goals.
Activity 4. Define Desired Behaviors.
Activity 5. Develop Individual Improvement Plans.
Activity 6A. Combine the Individual Plans.Activity 6B. Design the Change Management Plan.
![Page 33: Performance Acceleration Management-Harrington](https://reader034.vdocument.in/reader034/viewer/2022051319/577cdcfa1a28ab9e78abe5b1/html5/thumbnails/33.jpg)
7/30/2019 Performance Acceleration Management-Harrington
http://slidepdf.com/reader/full/performance-acceleration-management-harrington 33/60
Part II
Activity 3. Setting Performance Goals• Return on Investment
• Customer Satisfaction
• Response Time
• Value-added per Employee
• Error-free Performance
• Dollars Saved
![Page 34: Performance Acceleration Management-Harrington](https://reader034.vdocument.in/reader034/viewer/2022051319/577cdcfa1a28ab9e78abe5b1/html5/thumbnails/34.jpg)
7/30/2019 Performance Acceleration Management-Harrington
http://slidepdf.com/reader/full/performance-acceleration-management-harrington 34/60
Measurement YEAR
0 1 2 3 4 5
1. Customer satisfaction 60% 65% 75% 80% 85% 95%2. Return on investment from TIM 1:1 4:1 15:1 30:1 40:1
3. Return-on-investment 2:1 5:1 10:1
4. Defect rate improvement 2X 10X 100X
5. Value added/employee in $1000 45 50 65 70 75 80
6. New product cycle time in months 53 53 30 15
Typical Performance Improvement Goals
![Page 35: Performance Acceleration Management-Harrington](https://reader034.vdocument.in/reader034/viewer/2022051319/577cdcfa1a28ab9e78abe5b1/html5/thumbnails/35.jpg)
7/30/2019 Performance Acceleration Management-Harrington
http://slidepdf.com/reader/full/performance-acceleration-management-harrington 35/60
Part II Activity 4. Define Desired Behaviors.
EMPOWERED EMPLOYEES
• Wild ideas are encouraged and discussed.
• Unsolicited recommendations and suggestions areoften turned in.
• Business information is readily available to allemployees.
• Management defines results expected, not how toget them.
• Decisions are made at lower levels.
• Less second-guessing.
![Page 36: Performance Acceleration Management-Harrington](https://reader034.vdocument.in/reader034/viewer/2022051319/577cdcfa1a28ab9e78abe5b1/html5/thumbnails/36.jpg)
7/30/2019 Performance Acceleration Management-Harrington
http://slidepdf.com/reader/full/performance-acceleration-management-harrington 36/60
Part II
Activity 5. Develop IndividualImprovement Plans.
• One for each vision statement.• Problems today.
• Roadblocks to move to future state.
• Select the right tools from the 1300+
toolbox.
![Page 37: Performance Acceleration Management-Harrington](https://reader034.vdocument.in/reader034/viewer/2022051319/577cdcfa1a28ab9e78abe5b1/html5/thumbnails/37.jpg)
7/30/2019 Performance Acceleration Management-Harrington
http://slidepdf.com/reader/full/performance-acceleration-management-harrington 37/60
![Page 38: Performance Acceleration Management-Harrington](https://reader034.vdocument.in/reader034/viewer/2022051319/577cdcfa1a28ab9e78abe5b1/html5/thumbnails/38.jpg)
7/30/2019 Performance Acceleration Management-Harrington
http://slidepdf.com/reader/full/performance-acceleration-management-harrington 38/60
There is a difference between planning
and problem solving.
![Page 39: Performance Acceleration Management-Harrington](https://reader034.vdocument.in/reader034/viewer/2022051319/577cdcfa1a28ab9e78abe5b1/html5/thumbnails/39.jpg)
7/30/2019 Performance Acceleration Management-Harrington
http://slidepdf.com/reader/full/performance-acceleration-management-harrington 39/60
![Page 40: Performance Acceleration Management-Harrington](https://reader034.vdocument.in/reader034/viewer/2022051319/577cdcfa1a28ab9e78abe5b1/html5/thumbnails/40.jpg)
7/30/2019 Performance Acceleration Management-Harrington
http://slidepdf.com/reader/full/performance-acceleration-management-harrington 40/60
Part II Activity 6A. Combine the Individual Plans.
Considerations:
• Availability of resources
• Other activities going on within the
affected areas
• Holidays and vacation periods
• Seasonal and/or new product workload
fluctuations• Interdependencies
• Organized labor interventions
• Change management timing
![Page 41: Performance Acceleration Management-Harrington](https://reader034.vdocument.in/reader034/viewer/2022051319/577cdcfa1a28ab9e78abe5b1/html5/thumbnails/41.jpg)
7/30/2019 Performance Acceleration Management-Harrington
http://slidepdf.com/reader/full/performance-acceleration-management-harrington 41/60
Combined 3-Year Improvement Plan
Activity#
3-Year 90-Day Plan 4/19
Develop Plans for Individual Divisions
Business Process
BPI
Management Support/Leadership
Team TrainingDIT
MBWA
Employee Opinion Survey
Strategic Direction
Performance Planning and Appraisal
Suggestion System
Supplier PartnershipsPartnership
Supplier Standards
Skill Upgrade
Cost vs. Price
Proprietary Specifications
A M J J A S O N D J F M 2 3 4 1 2 3 4Person
Responsible2 0 0 2
= Action
P
0.2
BP
1.0
ML
1.02.0
5.1
5.2
3.0
4.0
6.0
SP1.0
2.0
3.0
4.0
6.0
H.I. - EIT
EIT
EIT / Bob C.
EIT / Tom A.
EIT / Task TeamDept. Mgrs.
Division President
H.I.
Sam K.
Joe B.
Task Team
H.I. – Dave F.
H.I. – Doug J.
Bob S.
Jack J.
Division President
2 0 0 3 2 0 0 4
Cycle 1
Cycle 2
Cycle 3
Cycle 4
A C T I V I T Y
![Page 42: Performance Acceleration Management-Harrington](https://reader034.vdocument.in/reader034/viewer/2022051319/577cdcfa1a28ab9e78abe5b1/html5/thumbnails/42.jpg)
7/30/2019 Performance Acceleration Management-Harrington
http://slidepdf.com/reader/full/performance-acceleration-management-harrington 42/60
Activity 6B. Design the Change
Management Plan
![Page 43: Performance Acceleration Management-Harrington](https://reader034.vdocument.in/reader034/viewer/2022051319/577cdcfa1a28ab9e78abe5b1/html5/thumbnails/43.jpg)
7/30/2019 Performance Acceleration Management-Harrington
http://slidepdf.com/reader/full/performance-acceleration-management-harrington 43/60
“Some 50% to 70% of reengineeringattempts fail to deliver the intended
dramatic results.”
Hammer & Champy
Reengineering the Corporation
![Page 44: Performance Acceleration Management-Harrington](https://reader034.vdocument.in/reader034/viewer/2022051319/577cdcfa1a28ab9e78abe5b1/html5/thumbnails/44.jpg)
7/30/2019 Performance Acceleration Management-Harrington
http://slidepdf.com/reader/full/performance-acceleration-management-harrington 44/60
Research confirms that as much as 60% of
change initiatives and other projects fail as a
direct result of a fundamental inability tomanage their social implications.
GartnerGroup
![Page 45: Performance Acceleration Management-Harrington](https://reader034.vdocument.in/reader034/viewer/2022051319/577cdcfa1a28ab9e78abe5b1/html5/thumbnails/45.jpg)
7/30/2019 Performance Acceleration Management-Harrington
http://slidepdf.com/reader/full/performance-acceleration-management-harrington 45/60
45
Enterprises contemplating organizational
transformation should first acquire formal
change management competencies anddevelop the organizational discipline to
perform cultural due diligence.
GartnerGroup
![Page 46: Performance Acceleration Management-Harrington](https://reader034.vdocument.in/reader034/viewer/2022051319/577cdcfa1a28ab9e78abe5b1/html5/thumbnails/46.jpg)
7/30/2019 Performance Acceleration Management-Harrington
http://slidepdf.com/reader/full/performance-acceleration-management-harrington 46/60
46
First-Order
Magnitude
Tasks Affected
Second-Order
Magnitude
People Affected
Third-Order
Magnitude
Structure/Culture
Affected
Culture Technology
Structure
People
Technology
Tasks
Culture Technology
Structure
People
Technology
Tasks
Culture Technology
Structure
People
Technology
Tasks
+ +
The Magnitude of IT Driven Change
Source: O’Hara, Watson & Kavan
![Page 47: Performance Acceleration Management-Harrington](https://reader034.vdocument.in/reader034/viewer/2022051319/577cdcfa1a28ab9e78abe5b1/html5/thumbnails/47.jpg)
7/30/2019 Performance Acceleration Management-Harrington
http://slidepdf.com/reader/full/performance-acceleration-management-harrington 47/60
Cultural Model
![Page 48: Performance Acceleration Management-Harrington](https://reader034.vdocument.in/reader034/viewer/2022051319/577cdcfa1a28ab9e78abe5b1/html5/thumbnails/48.jpg)
7/30/2019 Performance Acceleration Management-Harrington
http://slidepdf.com/reader/full/performance-acceleration-management-harrington 48/60
PEOPLE
PROCESSTECHNOLOGY
People, Process, Technology
![Page 49: Performance Acceleration Management-Harrington](https://reader034.vdocument.in/reader034/viewer/2022051319/577cdcfa1a28ab9e78abe5b1/html5/thumbnails/49.jpg)
7/30/2019 Performance Acceleration Management-Harrington
http://slidepdf.com/reader/full/performance-acceleration-management-harrington 49/60
“More than any other
contributing factor, many
projects fail because
executives don’t take the
time to develop and
implement a Change
Management Plan.”
Dr. H. James Harrington
“More than any other
contributing factor, many
projects fail because
executives don’t take the
time to develop and
implement a Change
Management Plan.”
Dr. H. James Harrington
49
![Page 50: Performance Acceleration Management-Harrington](https://reader034.vdocument.in/reader034/viewer/2022051319/577cdcfa1a28ab9e78abe5b1/html5/thumbnails/50.jpg)
7/30/2019 Performance Acceleration Management-Harrington
http://slidepdf.com/reader/full/performance-acceleration-management-harrington 50/60
![Page 51: Performance Acceleration Management-Harrington](https://reader034.vdocument.in/reader034/viewer/2022051319/577cdcfa1a28ab9e78abe5b1/html5/thumbnails/51.jpg)
7/30/2019 Performance Acceleration Management-Harrington
http://slidepdf.com/reader/full/performance-acceleration-management-harrington 51/60
Cultural MANAGEMENT TOOLSCultural management includes over 50 unique
tools. Some of them are:
1. Cultural Assessment
2. Landscape Surveys
3. Change Agent Evaluation4. Change History Survey
5. Change Resistance Scale
6. Overload Index
7. Predicting the Impact of Change
8. Role Map Application Tool
9. When to Apply Implementation Architecture
![Page 52: Performance Acceleration Management-Harrington](https://reader034.vdocument.in/reader034/viewer/2022051319/577cdcfa1a28ab9e78abe5b1/html5/thumbnails/52.jpg)
7/30/2019 Performance Acceleration Management-Harrington
http://slidepdf.com/reader/full/performance-acceleration-management-harrington 52/60
![Page 53: Performance Acceleration Management-Harrington](https://reader034.vdocument.in/reader034/viewer/2022051319/577cdcfa1a28ab9e78abe5b1/html5/thumbnails/53.jpg)
7/30/2019 Performance Acceleration Management-Harrington
http://slidepdf.com/reader/full/performance-acceleration-management-harrington 53/60
The Three Part III Managingthe Organization’s Change
Process.
![Page 54: Performance Acceleration Management-Harrington](https://reader034.vdocument.in/reader034/viewer/2022051319/577cdcfa1a28ab9e78abe5b1/html5/thumbnails/54.jpg)
7/30/2019 Performance Acceleration Management-Harrington
http://slidepdf.com/reader/full/performance-acceleration-management-harrington 54/60
![Page 55: Performance Acceleration Management-Harrington](https://reader034.vdocument.in/reader034/viewer/2022051319/577cdcfa1a28ab9e78abe5b1/html5/thumbnails/55.jpg)
7/30/2019 Performance Acceleration Management-Harrington
http://slidepdf.com/reader/full/performance-acceleration-management-harrington 55/60
ORGANIZATIONAL ALIGNMENT
Strategy
Rewards
System
Processes
Networks
People
CapabilitiesStructure
![Page 56: Performance Acceleration Management-Harrington](https://reader034.vdocument.in/reader034/viewer/2022051319/577cdcfa1a28ab9e78abe5b1/html5/thumbnails/56.jpg)
7/30/2019 Performance Acceleration Management-Harrington
http://slidepdf.com/reader/full/performance-acceleration-management-harrington 56/60
O
![Page 57: Performance Acceleration Management-Harrington](https://reader034.vdocument.in/reader034/viewer/2022051319/577cdcfa1a28ab9e78abe5b1/html5/thumbnails/57.jpg)
7/30/2019 Performance Acceleration Management-Harrington
http://slidepdf.com/reader/full/performance-acceleration-management-harrington 57/60
Typical Organizations that Have
Used PAM Methodology
• Lambda Novatronics Inc.
• Martin Marietta Manned Space Systems
• Matrixx Consumer Division
• US Air Force Systems Division
• LTV Missiles and Electronics Group
• State of Arizona Department of Transportation
• Eastern Space and Missile Center • Earle M. Jorgensen Company
• Allied Supply Company
• Lambda Electronics Incorporated
• Accurate Inc.
![Page 58: Performance Acceleration Management-Harrington](https://reader034.vdocument.in/reader034/viewer/2022051319/577cdcfa1a28ab9e78abe5b1/html5/thumbnails/58.jpg)
7/30/2019 Performance Acceleration Management-Harrington
http://slidepdf.com/reader/full/performance-acceleration-management-harrington 58/60
Every day in Africa a gazelle wakes up knowing that
he must be the fastest gazelle in the group
or he will be eaten by a lion.
Every day in Africa a lion wakes up knowingthat he must be the fastest lion in the pride
or he will starve.
Every day in Africa a gazelle wakes up knowing that
he must be the fastest gazelle in the group
or he will be eaten by a lion.
Every day in Africa a lion wakes up knowingthat he must be the fastest lion in the pride
or he will starve.
It doesn’t matter if you are a lion or gazelle.
When you wake up, you better be running!!!
Thanks for your attention
![Page 59: Performance Acceleration Management-Harrington](https://reader034.vdocument.in/reader034/viewer/2022051319/577cdcfa1a28ab9e78abe5b1/html5/thumbnails/59.jpg)
7/30/2019 Performance Acceleration Management-Harrington
http://slidepdf.com/reader/full/performance-acceleration-management-harrington 59/60
Thanks for your attention.
Do you have any questions?
Six Sigma Executive OverviewSix Sigma Executive Overview What is Six Sigma?What is Six Sigma?
Have a quality day
![Page 60: Performance Acceleration Management-Harrington](https://reader034.vdocument.in/reader034/viewer/2022051319/577cdcfa1a28ab9e78abe5b1/html5/thumbnails/60.jpg)
7/30/2019 Performance Acceleration Management-Harrington
http://slidepdf.com/reader/full/performance-acceleration-management-harrington 60/60
Have a quality daywith a high degree
of reliability.