performance communication
DESCRIPTION
TRANSCRIPT
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Performance CommunicationOne Minute Manager
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Agenda9-9.30 Introduction9.30 – 11.00 One Minute Manager11.00 – 12.00 Apprentice: Evaluation12.00 – 1.00 Break1.00 – 3.00 Emotional Connection Deposit Emotional Bank 3.00 – 3.30 Break3.30 - 4.30 How to receive feedback4.30- 5.00 Sharing/Evaluation
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Introduction
Three Part of Learning
1. Giving Performance Feedback2. Building Relationship 3. How to receive feedback
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Note Learning Points
Action Plan Taking Note
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Ground Rules
• One Person talk at a time• Any questions are valid• Share positively• Hand phone on silence mode• You can sleep and rest• You can move freely
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Ice Breaking Games – Balloon by Felix
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Emotional Being
• Emotional and analytical zone• Must make people to have
“good feelings” about you• Concept of “Emotional Bank
Account”• Three Minute Manager needs
emotional attachment to smoothen the process
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Three Ways to Build Relationship
• What is EBA?• PAS Young VP Story• Three ways to build
relationship (Tim Sanders of Yahoo):
“Love is the Killer App” Compassion Knowledge Network
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Compassionthe human ability to reach out with
warmth
HELP & LISTEN
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Helps
A. Help others unconditionally (share your experience)
• at work• at home• at social activities
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Why
• Build EBA• Broaden your horizon• Positive emotion• Contribution
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Listen
B. Intensive Listening with Compassion
How? Share your experience
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How
• Interested in them• Ask – 5W1H•“Can u tell me more?”
Exercise
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Networkyour entire web of relationships
MATCH PEOPLE
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Network
• Sharing our networks to others
(build relationship and EBA) Share your experience
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Methods
• How do we share our network with others?
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Action Plan
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Knowledgeeverything you have learned and everything you continue to learn
READ & SHARE
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Knowledge
• Knowledge can capture in many forms
How can we use Knowledge to
build relationship?
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Reading
Reading is the cheapest and fastest way
Our only survival tool: learn faster than your competitor
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Techniques
• What books have you read lately?
• How do you read?
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Conclusion
Three ways to build emotional and trust:
Compassion Network Know When you apply OMM, they
listen
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3 Minute Action Plan
Action Plan
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Receiving FeedbackSelf Improvement
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Tips For Receiving Feedback Gracefully
• Never easy • ANRGY • Risk• Limited perception (YOU, RABBIT, Fly)• Benefits
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Questions
• Share with us your experience of receiving feedback? Discuss with the group
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Guidelines
• 1. Welcome Feedback show your interest
Body Language
• 2. Don’t Justify; Just LISTENTelling the person why their feedback is wrong will not work.
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Guidelines
3. Let other people know that you understand – paraphrase
4. Ask for specific detail 5W1H
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Tips
5. Ask for Guidance What is the solution?
Can you give me some tips how to do it better?
6. Appreciation
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Question
What do they think of you?
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Role Play
EXERCISE: Role Play• Stocking• Body Odor• Late• Procrastinate
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SUMMARYOne Minute ManagerBuilding Relationship
Receive Feedback
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SharingNew/GoodApplication