performance management in government - ibm · performance management in government ... •...

1 © 2009 IBM Corporation

Performance Managementin GovernmentSUBRATA MITRA – INDUSTRY SOLUTION LEADER - GOVERNMENT5 FEB 2010Activity


The Performance Challenge

“…management is essential for government agencies seeking to improve outcomes and rebuild confidence in government.”

“…few government leaders understand clearly enough, and early enough, the leveraging power of performance management.”

Kennedy School of Government, Harvard University


Today’s Government Challenges

Demands for Accountability, Transparency

Continuous Budget

Pressure

Global Economic

Crisis

Intense Public Scrutiny

Demonstrating Good

Governance

Ongoing Improvement with Less Resources


• Plan, forecast, control resources

• Measure, analyze performance

• Report confidently to external stakeholders

• Align metrics, initiatives and resources with strategy

• Link cost to outcomes

$5+ Trillion in Economic Recovery Funds Allocated Worldwide, in Every Region of the World

• Revenue shortfalls

• Rising costs

• Higher unemployment

• Increased demands for services

Performance Challenges

Turbulent Times Place New Demands on Government

Performance Requirements


Calls for Accountability of Government

• Transparency and accountability

• Meet strategic objectives

• Deliver quality service to citizens


Performance Management Imperatives

• Complete view of programs and budgets

• Manage and reduce risk

• Improve operational efficiency

• Ensure transparency


Government Performance Management

Measuring &Monitoring

Reporting &Analysis

Planning

IT

SUPPLY CHAIN

POLITICAL AGENDA

CITIZENSERVICES

HR

OPERATIONS

PROGRAMSFINANCE


Government Performance Management

IT

SUPPLY CHAIN

POLITICAL AGENDA

CITIZENSERVICES

HR

OPERATIONS

PROGRAMSFINANCE


IBM Cognos Performance Management Solution for Government

• Show One Complete View• Measure and monitor all activities,

analyze trends, modify programs, re-allocate resources and funds.

• Manage & Reduce Risk• Eliminate uncertainty with one version

of the information and the truth and comply with statutory requirements.

• Improve Operational Efficiency• Align goals to outcomes and ensure

programs, budgets align to goals.• Transparent Government

• Eliminating silos of information, open up information to all stakeholders

Government Executive Performance Dashboard

Program/BudgetPlanning

Program/Budget Metrics

Program/BudgetReports & Analysis

Government-Wide View of All

Programs & Budgets


Development Schemes Initiative Funds Tracking & Performance Management – Cognos

Framework Manager

Recovery Tracking

Data Store (RTDS) A

nal

ysis

Das

hbo

ard

Rep

orts

Recovery ReportingData Store

(RRDS)

Publish

Data InputVia Web

Publ

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Stat

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Publ

ic &

Priv

ate

Col

lege

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Uni

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ities

Stat

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Tracking & Performance Management• High value dashboard, reporting and analytics• Collects and manages mandated data elements • Data entered manually via the web• Lightweight, low trauma

Cognos 8 BI


Central/ State SchemesInvestment FundsTransparency Requirements

Stimulus Initiative – Broader Information Management PlayState/Provincial Topology & Business Requirements

Publ

icPr

ivat

e

Stat

ehou

seC

ourt

sLa

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nfor

cem

ent

Soci

al S

ervi

ceH

ealth

care

Util

ities

Com

mun

icat

ions

Indu

stry

Controllers Office

OrganizeAuthenticateManage TransactionMonitorSatisfy Central Gov’tRequirements

Requirements:Classify and organize proposals by funding area, public agency and contractor/supplierAuthenticate that proposal is complete and complies with state and federal regulationsReview for potential fraud and/or conflicts of interestManage review processDisburse fundsMonitor progress and continued complianceProvide visibility and transparency to Federal Gov’t


Stimulus Initiative – Broader Information Management PlaySolution Approach

Publ

icPr

ivat

e

Stat

ehou

seC

ourt

sLa

w E

nfor

cem

ent

Soci

al S

ervi

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ealth

care

Util

ities

Com

mun

icat

ions

Indu

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Controllers Office

Example:Recovery.gov

• Understand, Assemble, Cleanse, Normalize

• Consolidate to “Single View”• Harmonize Relationships


How are we doing?


How are we doing? Why?


How are we doing? Why? What should we be doing?


IBM Cognos Performance Management System

Applications& Blueprints

Access & Interactivity

Universal Capabilities

Business Modeling

PerformanceManagement

Platform

Information Infrastructure


Government Performance Solutions & Blueprints

HUMANSERVICES

CENTRAL GOVERNMENT

PUBLIC SAFETY• IBM/Cognos Crime Insight

• Program Objective Memorandum (POM)

DEFENSE

STATE/ LOCALGOVERNMENT

HEALTH CARE

2010 Roadmap

• Earned Value Management• Recovery Funds

Performance• National Government

Executive Dashboard

• Municipal Performance Executive Dashboard*

• Regional Government Executive Dashboard

• Regional & Local Government Budgeting

• Recovery Funds Performance

*Revision/Update


IBM Cognos Funds Tracking SolutionGovernment

• Engagement to Track Funds at the Central Level:• Tracks Funds & Project Data for

Reporting, Analysis of Funds Allocated to States

• Govt Mandated Metrics Requirements Tracking

• Project Reports• Solution includes:

• Reports to Track Projects & Funds• Dashboard for visual representation

of funds invested & program results• Funds & Programs Planning Model

for What-if scenario Planning• IBM Cognos FPM Offering

Funds Tracking & Performance Solution

Agency Funds Planning

AgencyFunds Dashboard

Agency Funds Reports

Products:• IBM Cognos BI 8.4• IBM Cognos TM1• Lab Services

One, Complete View of Disbursed Funds and Program Results


• Central Repository• For maintaining stimulus specific information

• Supports Data Collection via the Web• For schemes reporting requirements that need to be captured• Can support any level of detail (e.g. department, agency, program,

state, locality, or recipient level)• Reports, Dashboards, Scorecards, Analysis, and Alerts

• For showing how, when, and where the money is spent • Can access stimulus and non-stimulus data sources• Can be distributed via the web for internal or external reporting to

stakeholders • Can provide citizen centric reporting

IBM Cognos Funds Tracking Solution

20 © 2009 IBM Corporation20

Manage data over its lifetime

Information On DemandUnlocking the “Business” Value of Information for Better Outcomes

RobustPrograms

OtherInformation

Sources

Tax & RevenueManagement

Workforce Optimization

Dynamic Supply Chain

Improved Services

Financial Risk Insight

Business Optimization

Flexible Architecture for Leveraging Existing Investments

Establish, Govern, and Deliver Trusted Information

Optimize businessperformance

End-to-EndCapabilities

Optimize Content, Process and Compliance

Management


Information Agenda Guide for Government

Strategic Imperatives

Core Management Processes

Core Management Processes

Business Objectives

21


Unified Information Management Strategy What’s Needed?

…to manage data over its lifetime

1. Data management layer… …to optimize

content, process and compliance

management

2. Enterprise content management layer…

3. Information integration layer… …to establish, govern

and deliver trusted information

…to optimize business

performance

4. Business intelligence & performancemanagement layer…

…to unlock the

business value of

information

A unified enterprise information infrastructure…

22


Agency benefitsReduce costs of managing system by up to 25%

Less government staff time per application

Reduction in the percent of cases reviewed for fraud and/or errors due to compliance

Increased ability to detect number of related co-benefit incidences

Lower cost to implement regulatory changes

Third Party Providers benefitsReceive completed benefits or training applications in less time

Improved ease of doing business with a government agency

Fewer errors from manual errors

Provide citizen services faster

Information Agenda for Government Measurable Benefits


New Intelligence gives organizations the vision to makesmarter decisions

Trafikselskabet Movia: Reformed Denmark government structure to calculate 48 separate budgets instantly when routes, fuel prices and passenger levels change, delivering better service to taxpayers.

City of Albuquerque: Replaced numerous home-grown systems with one extranet serving 750,000 citizens from 20 agencies, allowing access to strategic and operational data via the Web.

Australian Institute of Health and Welfare: Significantly reduced the amount of time between receipt of final information and release, thereby leading to lower costs and increased satisfaction from patients and health care givers.

NYPD: Developed single point of access to crime data across all 5 boroughs, linked with GIS mapping and visualization tools to head off spikes in criminal activity.

City of Albuquerque Trafikselskabet Movia

Australian Health & Welfare New York City Police Department


Time for Performance Management

• Measuring Performance is Critical

• Performance Management is Key

• Working together we can achieve these important goals


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