performance transformation - chorus call118011.choruscall.com/mtn/161017_161018/alex... ·...
TRANSCRIPT
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PERFORMANCE TRANSFORMATION
How to unearth a goldmine
Presentation for MTN GroupAlexander MatuschkaGroup Chief Performance Officer
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WHO WE ARE
In market
‘top 10’
>230,000,000subscribers
7brands
14markets
Italy
Russia
Ukraine
Georgia
Armenia
Uzbekistan
Tajikistan
Kyrgyzstan
Kazakhstan
Bangladesh
Laos
Pakistan
Zimbabwe
Algeria
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‘95 ‘00 ‘05 ‘10 ‘15
INDUSTRY EVOLUTION
2G
PayPal
EBay
Amazon
Netscape browser
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‘95 ‘00 ‘05 ‘10 ‘15
INDUSTRY EVOLUTION
PayPal
EBay
Amazon
Netscape browserFacebook
YouTube
VKontakte
Apple iPhone
Android
2G3G
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‘95 ‘00 ‘05 ‘10 ‘15
INDUSTRY EVOLUTION
PayPal
EBay
Amazon
Netscape browser
4G
YouTube
VKontakte
Apple iPhone
Android
Uber
800m Facebook Users
900m WhatsApp Users
Netflix expansionApple iPad
Snapchat
3G2G
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MARKET CHALLENGES
DATA MONETIZATION
Minimaldevelopment
OTTS
Competitors
VOICE
Becomesfree
REGULATED
New competitors
not regulated
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THE UGLY TRUTH
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SHARE PRICE
five years
-57%
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RUBLE DEPRECIATION AGAINST USD
three years
-50%
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TOPLINE
five years
-34%
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UZBEKISTAN
GOVERNMENT INVESTIGATION
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NET DEBT ITALY
6x EBIDTA
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14 OPCOS
INDEPENDENTOPERATIONS
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FOREX EXPOSURE
1.25BN USD UNMITIGATED
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1 PROGRAM
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END TO END STRINGENT GOVERNANCE
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1 PMOFOR THE ENTIRE ORGANIZATION
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1 PM TOOL
P&L
DEGREE OF IMPLEMENTATION
DI0 IDEA
DI1 DESCRIPTION
DI3 FULL IMPLEMENTATION
DI4 CONSISTENT IMPACT
DI2 BUSINESS CASE
DI5 CLOSED
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IMPLEMENTATION OF STRUCTURAL KPI’S
INTERNAL WORKFORCE
# HEAD COUNT# MICRO TEAMS# OF LAYERS
REAL ESTATE
# SITES# SQMDESK SHARING RATIO
EXTERNAL WORKFORCE
CONTRACT DURATIONDAILY RATES
INDIRECT COSTS
# TRAVEL# TRAINING# OFFICE SUPPLIES
SUBCONTRACTORS
# SUBCONTRACTORS% OF CLAIMS
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INTERNALIZATION
FROM
CONSULTANCY LED TO
INTERNALLY LED
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HEALTH CHECK
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LAYERS
<9
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MICROTEAMS
15%
OF ALL TALENT
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LINE MANAGERS
10%
OF ALL TALENT
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NEW GENERATION OPERATING MODELGLOBAL SHARED SERVICES
CUSTOMER CARE
HUBSMANAGED SERVICES
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NEW GENERATION OPERATING MODEL
20%OF ALL HEADCOUNT
GLOBAL SHARED SERVICES
CUSTOMER CARE
HUBSMANAGED SERVICES
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OVERPAID
UNDERPAID
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NEW GENERATION OPERATING MODEL
1 NETWORK /
7 COUNTRIES
GLOBAL SHARED SERVICES
CUSTOMER CARE
HUBS
MANAGED SERVICES
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COUNTRIES
ONE FOOTPRINT
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NEW GENERATION OPERATING MODEL
SELF SERVICE VS CALL CENTERS
GLOBAL SHARED SERVICES
CUSTOMER CARE
HUBSMANAGED SERVICES
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NEW GENERATION OPERATING MODEL
1 HUBFOR 7 COUNTRIES
GLOBAL SHARED SERVICES
CUSTOMER CARE
HUBSMANAGED SERVICES
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REPLICATED
CONSOLIDATED
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TALENT
REDUCING
54%
RE-HIRING NEW TALENT
8%
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REAL ESTATE
60% OFFICES 40% SPACE
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VISUALIZATION OF OUR CULTURE
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DE-RISKING OUR BUSINESS
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NETWORK INVENTORY
270 DAYS
TO 90 DAYS
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DEVICES INVENTORY
TO 45 DAYS
150 DAYS
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WORKING CAPITAL
82%IMPROVED BY
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FOREX EXPOSURE
61%REDUCED BY
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FINANCE AND STRATEGY
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FINANCE AND STRATEGY
SHAREHOLDER STRUCTURE
CONSOLIDATION
DIGITALASSET LIGHT
SETTLEMENT
REFINANCING
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FINANCE AND STRATEGY
SHAREHOLDER STRUCTURE
CONSOLIDATION
DIGITALASSET LIGHT
SETTLEMENT
REFINANCING
PAKISTAN, ITALY…
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FINANCE AND STRATEGY
SHAREHOLDER STRUCTURE
CONSOLIDATION
DIGITALASSET LIGHT
SETTLEMENT
REFINANCING
UZBEKISTAN
USD 795M
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FINANCE AND STRATEGY
SHAREHOLDER STRUCTURE
CONSOLIDATION
DIGITALASSET LIGHT
SETTLEMENT
REFINANCING
USD
1.2BN
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FINANCE AND STRATEGY
SHAREHOLDER STRUCTURE
CONSOLIDATION
DIGITALASSET LIGHT
SETTLEMENT
REFINANCING
TELENOR EXIT
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FINANCE AND STRATEGY
SHAREHOLDER STRUCTURE
CONSOLIDATION
DIGITALASSET LIGHT
SETTLEMENT
REFINANCING
TOWER SALES
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DIGITAL
IS THE NEW LEAN
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NO HUMAN CONTACT
3 CLICKS
INDIVIDUALIZATION
BEING PUBLIC
HERO OF THE DAY
REVENUE UP 9%IN THREE MONTHS
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TRANSFORMATION
REINVESTMENT