performing material debrief on a non-ib part...

System Process Document Performing Material Debrief on a Non-IB Part

Last changed on: 8/31/2011 1:16:00 PM

Performing Material Debrief on a Non-IB Part

Scope Try It! mode

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Distribution GCSSRM Service Request Management

GCSGCH Global Customer HUB

Ownership The service manager is responsible for ensuring that this document is necessary and that

it reflects actual practice. To submit a change request and/or comments and feedback for

GCS business practices and processes, systems or documentation, please submit a

‘change request’ via the Oracle iSupport tool (refer to Logging GCS Service Requests

[RECGM001]).

Activity Preface These tasks are performed by the following:

Support or GRID Engineer Role [REROL007]

Global Customer HUB Engineer Role [REROL103]

ACS (Expert Services) - User Role [REROL086]

Applications and Privileges My Oracle Support:

ROLE: Orion GCS Support Engineer

PRIV: Orion GCS Call Center Worker

PRIV: Orion GCS Dashboards Analytics

https://global-service.oraclecorp.com/oa_servlets/oracle.apps.jtf.base.session.CRMLogin

System Process Document



Work Instruction

Simulation training. No audio is included.

Step Action

1. Debrief now includes a section for Material Debrief to debrief parts. This topic

will focus on Non Install Base(IB) trackable parts. Oracle only tracks Serial

Numbers for IB trackable parts, including parent systems and SPARC boards.

When debriefing either a SuperFRU (a whole system replacement) or a SPARC

board, we must include the accurate serial numbers of both the part and the parent

during the debrief process.

In FSTP, find the task to perform Debrief on.

Press [Enter].



Step Action

2. Click the Debrief button.




Step Action

3. Ensure Assignment Status is transitioned properly. We have set it to Completed

Pending.

Click the Apply button.



Step Action

4. To begin Debrief, answer the current set of ATR questions.

Press [Enter].




Step Action

5. For training purposes only, we will set the Context Value to No ATR.

Continue with current process to debrief Labor.

Click the + button.



Step Action

6. Expand the Material section.

Click the + graphic.




Step Action

7. There are two sections for Material:

Install

Return

First, create the debrief line for the install part.

Click the Assigned Parts (9) button.



Step Action

8. The fields should be pre-populated with a default value.

If multiple parts are ordered against this task, multiple debrief lines must be created

for each part number (multiple quanities of the same part number may be entered

on the same line).

Press [Enter].




Step Action

9. Other options available for Usage field are:

Defective On Arrival (if part is being returned and is bad)

Unused (if part is being returned unused)

Used

NOTE: PRT(Part Return Tag) data will only be completed on the Return debrief

line unless the part is being returned Unused or DOA. If this is the case, fill in all

required fileds to the right of UOM, starting with Serial Number and continuing to

the right. We'll cover these in detail in the return line.

Click the Usage list.



Step Action

10. Business Process should be set to:

Onsite Support

Service Activity should be set to:

Install Part

Press [Enter].




Step Action

11. Click the Apply button.



Step Action

12. To Post the Install line

Click the Select option.




Step Action

13. Click the Post Debrief button.



Step Action

14. For a return part, a new debrief line must be created.

NOTE: Exception: No line is required for consumable parts. Reason for Missing

Returnable Parts should be set to Consumable.

To enter the Return line for the Material Debrief,

Click the Add Another Row button.




Step Action

15. Context Value should be set to Material Return.

Business Process, Service Activity, and Subinventory should be pre-populated.

In Item, enter the part number of the return part.

Press [Enter].



Step Action

16. Enter the quantity of the return item.

Enter the desired information into the Quantity field. Enter "1".




Step Action

17. All additional data on the Return debrief line is associated with PRT(Part Return

Tag) data. Required fields must be completed for all returned parts. For DOA and

Unused parts, this data is captured on the Install debrief line.

Enter the actual Serial Number of the return part.

Enter the desired information into the Serial Number field. Enter "BB212121".



Step Action

18. Enter the DOA type. To see all available values

Click the Magnifying Glass graphic.




Step Action

19. Select the correct DOA value.

Click the NOT DOA option.



Step Action

20. Click the Select button.




Step Action

21. Click the Search for Detection Code button.



Step Action

22. Select the correct Detection Code.

Click the N/A option.




Step Action




Step Action

24. Click the Search for Fault Type button.




Step Action

25. Select the correct Fault Type.

Click the N/A option.



Step Action





Step Action

27. To select Field Sympton Code

Click the Search for Field Symptom Code button.



Step Action

28. Select the correct Field Sympton Code.

NOTE: Select Next 10 to see additional values.

Click the B28 option.




Step Action




Step Action

30. Storage FSC, Fault Detail, CPAS #, and FCO # should only be populated if

required by a specific business process. For instance, if a CPAS is being performed

on this part, you must capture the CPAS # here.

Press [Enter]




Step Action

31. Waybill information will be provided in the shipment return kit and should be

entered in the Waybill field.

Click the Carrier list.



Step Action

32. Carrier should be set to FSC.

Click the FSC list item.




Step Action

33. Enter the desired information into the To Subinventory field. Enter "BAD".



Step Action

34. To Subinventory should be set to BAD.

Press [Enter].

Step Action

35. The Shipment Number should be given to you in the shipment kit.

NOTE: For training purposes only we are using the task number - but you will use

the shipment kit shipment number.

Click the Apply button.




Step Action

36. Click the Select option.



Step Action

37. Click the Post Debrief button.




Step Action

38. Set the Assignment Status to Closed.

Click the Closed list item.



Step Action

39. Click the Apply button.




Step Action

40. NOTE: If an error message is displayed saying, "The number of returned parts is

not equal to the number of used returnable parts on the Material Debrief," you will

need to either:

1) Enter the additional part in the correct Debrief line

2) If the part is DDR (Data Device Retention)--you will have a note in your task

notes if so--you will need to select a reason for missing returnable parts. Select the

correct reason (i.e. DDR.)

Then you may set the task status to Closed.

Press [Enter].



Step Action

41. Topic conclusion

End of Procedure.

performing material debrief on a non-ib part...

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