Personal AwarenessSession 1: • Personal Values • Valuing Personal Identity Session 2:• Business Etiquette• Office Norms

Session Agenda• Session 2:

• Business Etiquette• Mindfulness at Work• Business Etiquette

• Office Norms• Defining Work Norms• Practicing Work Norms

Session Objectives• By the end of the session,

participants will:1. Understand the basics of business

etiquette2. Determine acceptable business

norms3. Apply professional business

practices

Mindfulness at Work• Developing awareness of thoughts,

emotions, and physiology and how they interact with one another.

• Being aware of your surroundings• Helping you better understand the

needs of those around you.

AWARENESS

EMOTIONS

THOUGHTSBODY

Moment by

Moment

Non- Judgment

Open Curiosity

Why Be More Mindful at Work?Research concludes that mindfulness at work can:• Help employees develop positive

strategies for dealing with highly stressful environments and work pressures

• Enhance employee self-regulation of thoughts, emotions and behaviors and make them more resilient when facing of challenges

• Improve task performance

Homework #1

Be a Single-Tasker• What is single-tasking?• Multi-tasking is trying to do two or more tasks at the

same time or switching back and forth between tasks. Nobody can actually multi-task.

• In reality, your brain is madly switching from one thing to the next, often losing data in the process.

Use Mindful Reminders• Setting an alarm on the phone – even a vibrating alarm

that doesn’t disturb others works well.• Jotting mindfulness in your calendar – setting an

appointment with yourself!• Placing a small note or picture on your desk to remind

you to be mindful.

Business Etiquette • Set the standard of professionalism for your company• People who deal directly with the public especially need

polished manners and etiquette. • Prospective clients will form their perception of your

business based on the behavior and professionalism of your people.

Hoop Activity

Work NormsDEFINITION: Standards of work behavior & practices that

embody the organization Specific & observable ways of actualizing or

demonstrating the work values Serve as a measure of success in the

implementation of work values Translation of work values into concrete

doable plans & programs

Specific Demonstrable Observable Measurable Agreed upon by the team members Supported by systems & structures A set standard or model of development

Work Norms must be:

Work Norms

Examples:

Loyalty to the absentRespect Monthly round table discussions

to resolve issues & concernsCommunication

40 hours of training per employee

Continuous Improvement

No meetings shall be scheduled at 6:00pm & onwards Work-life Harmony

Intellectual honesty; don’t take ownership of other people’s ideas

Trustworthiness

Answer phone calls within 3 rings

Quality Customer Service

Work Norms

Everyone Has a Role• Acknowledge each and every colleague accordingly.• Ensure a firm handshake during introductions. • Introductions start with acknowledging the more senior,

then introducing the next person.

Respect Others and Their Time• Grooming and hygiene are also

considered signs of respect for the job and people around you.

• Avoid interrupting meetings unless time is of import.

• Standard salutations are very important to relay and receive respect.

• Body posture is also reflective of collegial respect.

Dress for Success• Uniforms are used to identify roles in a community.• Neatness and orderliness of attire speaks of your rank in

the organization.• A messy appearance can imply to clients and coworkers

that the situation, company or people involved aren't worth the effort to present yourself respectably.

Timeliness• When there is a time factor in anything business related,

from a deadline for a project or a meeting set to begin, don't be late.

• If you can’t be on time, advise earlier.• Being on time builds credibility and reliability.

DWYSYWD

Remember the Basics• "Please" • “Thank you." • “You're welcome.“• Avoid raising your voice and offensive language.

bea quilingan 2015